K FURNITURE CO LTD
Furniture store K FURNITURE CO LTD, 281-283 Cricklewood Broadway, London NW2 6NX, United Kingdom:
79 reviews
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Address: 281-283 Cricklewood Broadway, London NW2 6NX, United Kingdom
Website: kfurniture.co.uk
Phone number: +44 20 8438 8883
GPS coordinates
Latitude: 51.5592292Longitude: -0.2186147
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reviews
jeni schwarzhoff
Very straightforward purchase and delivery. Good communication with delivery company. Items were well packaged on a pallet, which we left outside the gate saying 'free to good home'. It went! The chairs are exactly as described. Just need some warmer weather now.
4 months ago
Brian Potter
K furniture has the best display of Rauch German bedroom furniture in North London. The staff bend over backwards to be of assistance. Their knowledge of the products on display are second to none. The ranges on display are in excess of twenty, showing right across the whole spectrum of German efficiency.
4 months ago
Billy Duck
Excellent service. I ordered an L shaped garden sofa on Tuesday and it was delivered 2 days later. When I unpacked the sofa I discovered one of the seats had no feet. This was dealt with promptly and a replacement sent within days. Really pleased with communication throughout and will be ordering a rattan dining set to match as soon as they are back in stock! Just need some sun now.
4 months ago
Kevin Jones
Spoilt for choice.... different range of prices for every type of furniture. Asian staff member was also very helpful for the table.
2 months ago
schaarschmidt carl
I would’ve rated this 0 if I could. I had a horrible experience with K Furniture, I will NEVER buy from them again.
I placed an order for my wardrobe around mid August and they told me that it should arrive at my place within 2 weeks. Instead they delivered the wardrobe to me 5 weeks later and used “COVID-19” as an excuse for the delay. (Personally, if you say you can deliver to me on a certain date, you should deliver).
Anyways, the wardrobe finally arrived and two men came to put my wardrobe be together. They said that the Wardrobe wouldn’t “fit” where we wanted it to go, so they positioned it some where else in the room. (You can clearly see that they were rushing and didn’t want to move the furniture about so they just assumed that it wouldn’t “fit”). They had put the wardrobe together in under 15 minutes. It seemed ok so we signed them off. We wanted to shift the wardrobe to the end of the wall. The inside of the wardrobe all collapsed. I was furious.
I reported it to the manager and he said that it was MY FAULT and that the Wardrobe should not have been moved once it had been put together. This is not right. Furniture can be move around the house. This wouldn’t have happened if it was assembled properly. I called the manager and asked him to send his men back and sort this out. The manager said we had to pay an additional £90. I was raging with anger. They were very stubborn about giving me a refund and told me that I was “exaggerating” when I said that they put the wardrobe together in under 15 minutes.
We then called a handyman later to have a look at the wardrobe for us and to fix it for us. He gave us his opinion and said; that this was put together very sloppy and that a wardrobe shouldn’t have collapsed like that. He also mentioned that a wardrobe like that should take at least 1 hour to assemble together.
NEVER again will I order from them. The employees and the manager were rude, stubborn, inconsiderate and did NOT care about their customers satisfaction. They clearly only cared about the money. Very disappointed.
9 months ago
Rosa Silvas
Update! After having to collect the unwanted bed , when opening the packaging multiple parts were covered in dust and dirt, parts or the slates and slates holders were chipped. Packaging was either missing extra instructions or we were given a bag of screws that didn't go anywhere!!
Their reply talks about T&C's for promotional stock but the bed wasn't on promotion. When we first asked for the refund they said that it wasn't possible because they had put the order to the warehouse but after asking more questions they admitted that the bed was onsite in there stockroom.
Refused my disabled mother a refund for a bed she hadn't received yet!! DON'T SHOP HERE!!
My disabled mother who has issues with her memory due to her stroke was upsold a bed when all she wanted was a headboard for her current bed. We contacted the store less that 24 hours later to let them know that we wanted a refund but they refused. We was told to contact their headquarters but they also refused.
1 month ago
Rick W
Great service text you when delivery is on way and so easy to assemble and driver brings takes to any room you want in and all social distance
4 months ago
Monica Easley
Sofa order.
Even with the times that are at the moment, customer service still kept up to date with our order on a regular basis. Thank you
4 months ago
vikram verma
Love It!!! Table and chairs are fantastic quality, great style and very easy to put together. Looks great in my new dining area and friends/family love it! Chairs are really comfortable and very stylish. Table is easy to clean with micro fibre cloth but i use leather placemats to protect it. Easy to make the table extend as well.
Excellent communication and delivered promptly. Will definitely recommend and will be back for some beds soon!
1 week ago
Mystery Girl
Whatever delivery company they use they need to change it. Between the company and the delivery company I will most certainly never shop here again.
2 months ago
Jennie Yang
The worst company ever and the customer service was very rude!! DO NOT RECOMMEND
2 months ago
Mickie Hall
Great quality at great price !
Excellent company, very happy with the purchase. Very pleased with my new dining set, brilliant product & outstanding customer service. Would definitely recommend.
6 months ago
Josie Hilton
Very very low quality, bed broken I called them and they said to me: fak u very nice customer service.
2 months ago
Severiano Garcia
Ordered a sofa set. Got delivered on time . Such a beautiful set ,very good quality and style too. would recommend to friends and family too. Thumbs up.
11 months ago
Anthony Moskal
K FURNITURE has some great quality furniture at reasonable prices. their website is user friendly and easily navigable. i shall be visiting the physical store in CRICKLEWOOD in the not too distant future
2 months ago
Theresia Henning
I drove from Birmingham to London on my day off work with two small children. After an exhausting day trip which cost me 3.5 hours of my day, I must admit I was welcomed and shown around the store with such an outstanding customer service that I forgot how tired I was. I was given a superb customer service and was shown around the store for my interest in dining tables and sofas. I was shown a selection of choices with an enthusiastic sales approach. The sales advisors were equipped with professional expertise knowledge on their products and guided me through the various technical layering of material. I would definitely recommend this service to any one who is looking for a comfortable environment to enjoy their time in a luxurious home store whilst feeling comfortable and assured about the companies products. Thank you for an amazing service and be sure to see us again in the near future!!
1 month ago
Amber Maddeaux
Kfurniture is the worst furniture shop in London I ordered an expensive item their which I quickly wanted to refund but the refund process was disorganised I tried to get my money back in 24 hours once they take the money it will be difficult. Personally the items might be bang average but once you buy an item don't expect to get it back so customers before you buy an item make sure and read every letter carefully most tiring thing I have done with a company terrible service and I will make sure no one will be in this same position I was to my friends and family
2 months ago
Hamad Hamad
They were very nice and they allowed me and my family to stay a bit over the closing time. They have very good beds and sofas
1 month ago
Mary A
PLEASE DO NOT BUT FROM HERE!!!! They conned my mother out of £600 and now they are refusing to return the item! CONS! Please do not buy from them!!
PLEASE DO NOT PURCHASE FROM THIS COMPANY
1 month ago
Jeff Dickey
Unprofessional, rude and unfriendly customer service. They NEVER SMILE, they’re just hungry to take your money. Life is not just about money.
8 months ago
Denis Khitrov
Very good amazing prices (1 bad thing, it needs to be refurbished
11 months ago
Cecil Lewis
A friend of mine ordered [order BD10947] a wardrobe from them, and paid in full for the order on 22 February. Given the Situation with COVID it was understandable when she didn't hear back. She called and emailed them multiple times, the phone calls didn’t go through and no one responded to her emails. She called to request a refund to no avail, then finally had the wardrobe delivered. It was delivered on 01 July for a fee in cash which she paid, and there were parts missing. Having called them they initially said there were no parts missing. She called back, they then said she needs to take pictures, specify the parts missing this would be reviewed by the admin team who then hopefully will come back to her when they can. In the interim she had to keep parts of the wardrobe with the loose parts sprawled all over the apartment until K Furniture got back to her. She paid for the item a while back, granted COVID caused a delay but having contacted them about the missing parts their lacklustre response was disappointing to say the least.
11 months ago
Stacey Steinberg
Bought a display table which colour damage on the top , howver took home and noticed the leg table was previously damaged. Contacted thrm, they refused to apologise and help us with the this unprofessional issue. Not recommending
11 months ago
Annette Davis
I bought a dining table set and I am so happy with customer services and delivery. is on time Delivery and very clean job. very friendly customer service. I recommend %100.
many thanks
6 months ago
Zachary Hamel
Good selection of normal sized leather sofas.
4 months ago
Amanda Lawson
K Furniture Review
In 2015 I bought a wardrobe and two sofas from K Furniture. These were absolutely fine and I am still using the sofas. In 2016 I bought a wardrobe from them again which is still working well. In May 2019 I bought another wardrobe from K Furniture for the spare room. This was a small Carlito [Order #11240]. On 26 November 2019 I reported to K Furniture that the doors had come off its runners. It took K Furniture until 16 December 2019 to send me a service request form
On 03/01/20 I asked to raise a complaint about how long the repair was taking to be completed. K Furniture never got back to me on this. They also refused to pay for the repair even though the wardrobe was still well within its warranty period. They said the damage was caused by accidental customer damage. This made no sense as we have the bigger version of the same wardrobe in the main bedroom which is operating just fine
The repair was eventually completed on 30/01/20 more than two months after initially raising the issue. The repair men said on looking at the damage caused it should have been covered under the warranty and would have been if I lived in the London area and not Bedford
I dealt with the following people in K Furniture:
Rashid
However most emails were not signed off
2 months ago
Kathryn Souviney
I bought a mattress from your store yesterday and cannot use it as it's too hard.I have spend a lot of money in your store over the years.you refuse to take back the matress .I will buy anything in your store. And I also think it's appalling you charge to deliver. Don't worry I won't be back
2 months ago
Shirley Betances
Good content but a little expensive. Suggest waiting for sale notices and bargaining prices in store for better deals
3 months ago
Chad Stiltner
Great quality at great price !
Excellent company, very happy with the purchase. Very pleased with my new dining set, brilliant product & outstanding customer service. Would definitely recommend.
5 months ago
Mike Man
Lovely place nice staff
9 months ago
Myrna Renteria
Experienced the same issues others have noted below. Ali recorded the incorrect details of the bed and refused to take ownership of his mistake. I've paid £300 along with delivery and fitting charges for an item that I don't want. Customer service is absolutely appalling and they haven't bothered to respond to any of my emails. Will be reporting the company to trading standards.
3 weeks ago
Gabriel Feder
We bought a table from them in December 2019 and 2,3 weeks after one of the leg of the table half broke , same as one of the chair. It is not a strong product at all, we regret having bought the set of chair and table from them for such a price it doesn't even worth it!
3 days ago
Michael Grenzicki
The quality of the dining tables and chairs are very poor. They promised if anything was to happen they would fix or oversee it. This was verbalised continuously to us by the manager and staff. We brought dining table and chairs from the first week we realised there was loads of errors in the make. We contacted K Furniture for assistance they said to call insurance. One of the staff, Ali who promised he would help any way did nothing to help on this matter. One of the managers Kam, performed fraud on our receipt without letting me know. Pointing out that we brought display chairs and we had been aware that was the case if there were any issues on the furniture. But that was never the case and he changed that on the receipt very stupidly.
I would not recommend for anyone to shop here as they do not deliver to their promises of helping and supporting customers when there is clearly issues with their furniture.
2 months ago
Martina Natale
This company should be shut down! They supply faulty goods and effectively make you sign away your rights by forcing you to sign a delivery note after they have delivered/ installed the furniture. If you find any damage after this, they say you signed the delivery note stating you are happy with the furniture.
We purchased a dining table and paid extra for it to be delivered and fitted. They arrived and quickly fitted the dining table. My husband signed the delivery note thinking it was to confirm they had attended and delivered/ installed the goods. Afterwards upon a detailed inspection, we found the table had a crack in it. We reported it to the store who said the delivery driver had said there was no damage and we therefore needed to pay extra to replace the broken element!!!
I will never purchase anything from them again and warn others before you need to go through the same experience I did.
3 months ago
Kirk C
Beware of them. Never ever go near them. I bought a dinning table and paid 10% deposit. Within 24 hrs I called them to cancel the order as I realized I made a mistake and table is not fit for purpose. These cunning people made me sign a contract which I didn't read in full unfortunately, as per which I can't cancel any order. I requested them to keep the deposit but cancel the order on good will bases but they completely denied and threatened us to take to court. Unfortunately I had to pay full price to avoid legal action for something which won't fit. I would advice to stay away from K Furniture and avoid being their victim
3 months ago
Amber bright
Zero Stars - paid in full for sofas and extra for delivery as items as needed before Diwali, Items were delievered however a two seated was fitted with the wrong part. Reported and accepted items faulty and will need to be replaced. However they claim they now have 12 months to replace and wont give me a refund for fault part. its been almost 2 months since i paid and they have my money and are refusing full or part refund! below is there responce - 3rd week of November and still no sofa (they have 12 months). AVIOD
*******We are writing in reply to your email of 28/10/19. The Kenton manager visited your property to
inspect the sofa and he noticed the frame was not aligned and therefore he has ordered you
a replacement sofa. This will be due in 2nd week of November and once the sofa is in stock
we will contact you and book the delivery out at the earliest.
As on our terms and conditions, where a fault is found we are committed to either repair or
replace and you signed that the order you made was not cancellable as long as we are not in
breach of our obligations to you.
Unfortunately we are unable to assist you further in this matter.
With best intentions at all times.
The Management
K. Furniture Company Ltd
2 months ago
Mario Herron
Go there and buy a bed a table a mirror...
You will be pleased. Park on the roof in cricklewood. ...scary but worth the view. ...and excellent delivery and assembly. Go there regularly and never disappointed. Bargains to be had too in the sales.
6 months ago
Betsy McAdory
I bought the furniture from them and they’re supposed to deliver 10 o’clock that’s all we agree and I have to re-pay them now they’re telling us they cannot deliver at 10 o’clock when I go to driversAnd we told them that we have a school room and when you spoke to the manager he said there’s nothing they can do when you spoke to the salesman that was sold to us and he became attic into us I would not recommend it nobody to go buy furniture from the
4 months ago
Josh Hampton
Do not buy anything from here ,
They don’t take responsibility and guarantee is BIG lie ....
We bought a dining table , then we find out that they sold us broken table without mentioning.
3 days ago
Nicole Alawady
I bought lots staff from k furniture but the sofa leather bed was packed and didn’t open it same day as I wAs told told by drivers it’s simple and no fitting needed 3 days later I unpacked it and realised was faulty and saw a piece of wood and 2 screws in the back of the sofa was little damage I went to the store and complained I forwarded all the pics needed but the reply was the repair is chargeable despite one year warranty and manufacture faults
They have ignored my emails now I am in contact with trading standards
That was very rude from k furniture no customers rights respected
They sell you goods but if they are faulty You are ignored
I will not let it go I will fight for it
M adoum
Order number 2734
4 months ago
CarefreeX
Huge, with extensive ranges, and to suit all price ranges.
2 months ago
Angelica Figueroa
Lovely staff. Very caring and help You with shopping.
3 months ago
Lisa Strout
Good bedrooms
9 months ago
Deborah Malin
Buyers beware! Paid for a dining table and then realised that the told material differs from the online description so tried to cancel straightaway. They make you sign a “contract” essentially giving away return rights in the fine print. They wouldn’t accept cancelling my order and started billing me for “storage”. I had to get legal advice and involve my bank to get my money back. Also lots of fake “sales” prices.
Update: such a bunch of unprofessionals and liars. Emails could be provided if needed, as well correspondence with the bank.
AVOID!!
2 months ago
Rhonda Hancock
They say that you don’t truely know a company until you have a problem!!!
Well I ordered some sofas and one I discovered was damaged on opening the packaging. I emailed them and straight away they agreed to an exchange.
I went in and then put a spanner in works by wanting an armchair instead of a two seater, again this was no problem and I even got a goodwill gesture
Five stars all day long.
4 months ago
Shweta Jain
What nice people! I bought a swivel chair, they gave me quick delivery and assembled it for me. Definitely will go back!
3 weeks ago
Faith Baum
Very nice furniture and a great prices I would recommend everyone to go there and buy furniture ????
3 months ago
Zeala Dorsey
Fair product, although strange comment by delivery man, who suggested circumcision rather than ask to sit in ordered arm-chair.
Don't ask for a receipt vat or other from them.
8 months ago
TD Ann
Bought a set of NEW sofas from K furniture from Kenton branch but turned out to be faulty cover on delivery. They have promised to looked into this but failed to turn up. A 2 week later and they still have not turned up. I would not buy from them again. Extremely poor customer service.
3 months ago
Etienne Jodar
I bought amalphi sofa bed from there very comfortable
4 months ago
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