Lookers Volkswagen Battersea
Car dealer Lookers Volkswagen Battersea, 92 York Rd, London SW11 3RD, United Kingdom:
138 reviews
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Address: 92 York Rd, London SW11 3RD, United Kingdom
Website: lookers.co.uk
Phone number: +44 20 8031 0101
GPS coordinates
Latitude: 51.4687495Longitude: -0.1776695
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reviews
Christie Wallace
I bought my car from a different vw dealership and now I wish I'd got it at a lookers after visiting to get some help with some teething issues on my new electric car (which I absolutely love).
The people are amazing, the environment is …
1 month ago
Martin Koltz
I would not recommend using this dealership. The young sales assistant who initially dealt with us lost some sensitive paperwork, we have not been able to get through to them on the phone, and when I have left messages they still have not …
1 month ago
Wetime Eutsler
Overall the experience was adequate but it was the communication once the documents were signed that really made the experience poor. We would call and be told that someone would get back to us but they never did. Emails were ignored and …
1 month ago
mrs Dukes
booking car service is easy and have done on time, but when I found the problem less 20days after service, sorting out problem was bad experience. not recommended. I won't be back Lookers Battersea again.
1 month ago
Shirley Putty
I booked a test-drive about 10 days prior in order test a car that I was genuinely interested in as I am currently searching for a car to buy in the coming weeks. After being kept waiting for about 20 mins (and having to chase a sales rep) …
1 month ago
Matthew Mahood
Looking smart and new opening soon
3 months ago
Charles Jones
arrived for test drive @ 9am on Friday 23rd April. I was told all sales were in a meeting. 20 mins later i still hadn't seen anyone - so i walked out. no one has contacted me - i will NEVER buy from this company.
1 month ago
Adeoye Olanrewaju
Really friendly at the start BUT once I bought the car the customer service went down the toilette. No help or guidance for first time buyers. They even hang up the phone multiple times. Completely unprofessional. So upsetting!!
1 month ago
Kevin Readman
Had to buy a car during this lockdown as the old car had died. I’d been looking around online for months and saw a polo I really liked at this branch. It’s a very nerve racking experience buying a car over the phone without having seen or …
4 months ago
Lucas Walker
booking and carrier have been a incredible enjoy. regrettably, they badly washed the automobile placing truely horrific swirl marks in the paint. Had I been requested to scrub the auto before the carrier i would have done so. Had they …
3 months ago
Moto DeSoto
Contacted Lookers for a quote as we have had two competitive contract hire details from them already. Driver undecided on make and model of vehicle wanted but quote very competitive and staff really helpful.
2 months ago
Jenny Skrenes
Booking and service were a great experience. Unfortunately, they badly washed the car putting really bad swirl marks in the paint. Had I been asked to wash the car before the service I would have done so. Had they asked if it was okay to …
2 months ago
Janet Mcdougal
I went out of my way to use Lookers as there was an error on the dashboard following a previous service by Lookers before lockdown. On arrival advised they couldn't do it as they didnt have time even though I specifically confirmed this …
2 months ago
Andrew Galinauskas
I've just had Mot and service and brake fluid change and a new battery very happy with my services and staff ????
3 months ago
Karen Whitley
Excellent communications and planning
delay and return due to computer services outage for deeper diagnosis at the time of service - easy to manage with helpful communication
3 months ago
Patrick Grogan
The help and support I received from the team was great. Azane was fantastic and kept me fully up to date on progress. He really went above and beyond to get the issue fully resolved. Richard is always so helpful when he meets you on arrival. Great service.
3 weeks ago
spncr gfx
Amazing customer service throughout from Adam, I would definitely come back and recommend the dealership to others! Thank you for all of your help.
3 months ago
Beth Buecker
The servicing was fast and efficient as usual. I bought this car from Lookers and have had it serviced by Lookers from new. However, I will not be back, for the following reason.
At the time of purchase I had personalised plates fitted, CAS …
2 months ago
Gerardo Gonzalez
Great service from javed and really happy with the car, Thank you for making my experience with Volkswagen a relaxed and easy one.
Kind regards,
Craig.
2 months ago
Emmanuel Emodyai
Everyone went above and beyond. The staff was excellent, polite and kept me informed at every stage. They even produced a really helpful personalised video of my car showing them checking everything! Thank you!
7 months ago
Bill Wheeler
First visit to battersea vw lookers!
Took my car in for a service, honestly cant fault these guys they where brilliant
Many thanks once again
1 month ago
Mike Wood
Great place. Great service. Great staff
5 months ago
Aaron Brummer
My car wasn't washed like my previous service. I was told they have no cleaners, but I observed every single car washed and shined for collection by other customers so I'm very disappointed about this. I also requested for my rear window …
10 months ago
tom moss
Bought an ID3 from them. was sold without the available software updates. The car itself has so many issues with holding charge, the 12v batter drain etc. And now, I am asked to bring back my car for a software update and they might need to …
4 months ago
patrico tyrell
The salesman was excellent. A credit to VW. Giles
5 months ago
Bailey Newman
Very happy with the attentiveness of staff and the after sales service. Will recommend your company
7 months ago
Daniel Green
Absolutely SHOCKING!
I bought a car from there in July. In August I got a message to do a major service. I had given them 5 things to do in the car. They had done 2 jobs out of it and have been arguing to me that everything is alright. They …
9 months ago
Leagh Janell
Don't deal with Jack Freedman. He makes inaccurate statements (presumably to get you to take a car on a convenient date for him and inconvenient for you ... one of the last days of the month). He doesn't answer the phone, doesn't get back …
6 months ago
J Jones
Contacted VW Battersea to trace service history for my car.. Spoke to Matthew Bould.. A sterling example of customer service.. Well done Matthew..
4 months ago
Marc El
Excellent service all round. Highly recommend!
5 months ago
Summer Outlaw
A good all round experience. First impressions make a big difference so a shout out to Richard who made a great one when we dropped the car off.
9 months ago
Damian knox
Fantastic service as usual only thing I missed was my complimentary cup of coffee
2 months ago
Tory Terrill
Great service , great staff , everything on point this is my favourite garage to take my car
7 months ago
Khary Fanning
I have visited VW Battersea many times now and I can't fault them in anyway. They always carry out the work required to a high standard.
Azane is also amazing, he is very helpful, friendly and professional and goes above an beyond to …
5 months ago
Markita Mills
Been here a few times for car services and the staff are great, super friendly.
The lounge area is comfortable too if your car has a short service time.
7 months ago
nomi
We have supported this VW dealership for more than a decade i.e. we bought all new vehicles and did the servicing at this dealership.
I was asked to come in early for the annual service (which i did) and the person said the car will be …
6 months ago
Sonali Naiya
This is my fifth VW over a period of around 15 years and have always found the dealership give friendly and attentive service.
8 months ago
adam lazur
Great experience buying a card during lockdown
3 months ago
Razieh Zahedi
I wrote down all the information I wanted for prices on the electric, polo and second-hand options, the guy couldn't seem to source this during the time I was there so said they would email it over to me after. The guy never did, and when I …
4 months ago
Sophia Greene
First I was very upset regarding phone calls 4, that were not answered after leaving messages.secondly I was told there was no CD player only to discover a excellent one in the glove compartment.thirdly we kept receiving emails telling me …
1 month ago
Chad Welch
First time using them, poor service and lack of communication, no one calls back, even when they promise, sent email to manager, still not responded. Once they get your money they have no interest in customer service
4 months ago
ROB RICHARD
Great service from Luke Crowhust, Adam Feist and Javed Ali.
I was kept up to date and they were very helpful! Best dealership i have dealt with. Thank you :)
7 months ago
Ana Lopez
This was an expensive purchase for us and we were nervous. Justine Anglin-Smith is simply a beautiful person. From the day we met her to the day we drove away she was attentive, informative, caring, understanding to our situation and had a …
10 months ago
Steve Ulrich
Always friendly and love the cars.
3 months ago
Eileen Zirngibl
I would like to thank Javed Ali who has been very professional and helpful, we are very happy with our new car
11 months ago
vilma roxburgh
Initially I spoke with a member of the sales team who seemed very helpful and then he passed me over to Leandro who dragged his feet and was not at all proactive. Once I raised this issue and got passed to Luke and Javid the service was absolutely fantastic and they could not do enough to help me. I got my car 3 days later!
9 months ago
Nikolaj Isakov
Top quality staff, excellent reception, service carried out efficiently and collection also excellent.
2 months ago
Catherine Stack
If I could give no stars, I would! I got a new car from Lookers 2 years ago and I was happy. I've had endless issues with the car, I was advised to record videos and take pictures to enable VW to be able to see the issue with the car, so …
3 weeks ago
Tripp Thomas
Friendly and efficient service..
2 months ago
Harlem Cen
Staff were very welcoming and had a memorable experience.
7 months ago
