Mercedes-Benz Chelsea After Sales
Car dealer Mercedes-Benz Chelsea After Sales, Jews Row, London SW18 1TB, United Kingdom:
148 reviews
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Address: Jews Row, London SW18 1TB, United Kingdom
Website: mercedes-benzretailgroup.co.uk
Phone number: +44 20 8870 9811
GPS coordinates
Latitude: 51.4630551Longitude: -0.1871049
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reviews
alia Kaledi
Great service I had my diagnosis today, special thanks for the engineer who works there really professional and amazing customer service skills. I paid 120£ for my diagnosis and they fixed some minor issues that my car had from previous owner. Thanks I will definitely come back there for my service and MOT. Highly recommended ????
1 month ago
Sissy Lynn
The gentleman in the parts department went beyond what’s expected to assist with our purchase. Valuable advise. Extremely friendly. Very happy. Not usual from a service department. Thank you.
4 months ago
Rachel Ruck
Had a fabulous experience buying my new car with Mercedes! Top service delivered by a top team. Martin was particularly helpful and no request was too much to ask. I love my new car! Keep up the great work guys, I'll definitely be back :)
5 months ago
Tim Philpot
Everyone here is committed to providing a good customer experience. I had bought a used approved car from another dealer and came across some problems which needed resolving. When dropping the car off I was initially told that it may cost …
1 month ago
Jonathan Vieu
I was impressed with their service. Their inspection charge is £120 per hour, MB Lakeside quoted me £175 and could only take the car 5 weeks later. Chelsea took the car the very next day.
Told me what was going on and fixed the car which I believe was cost effective.
2 months ago
Katherine Whitehead
The few times I went there I have had great service. Dave and Rania are very nice. The whole team are like a family helping their customers. I went to Kwik fit before. And they said my tires and brake pads needed changing and when I came to Mercedes they said it was only half way and I don't need to change my tires and brake yet.
3 months ago
Matiullah Azizi
Went in for the very first time, to get my car key battery replaced, friendly and great service. Silver haired gentleman in the parts section, replaced my car key battery, he was very kind. I will be, a returning customer to Mercedes-Benz Chelsea. Many thanks.
3 months ago
KONSTANTINOS DIAMANTIS
Nice friendly people, I sent my car in for a roof repair (convertible). Really liked that they videod the whole inspection and were also able to identify other issues with the car which were all repaired under warranty. They advised the …
2 months ago
Kate Cullifer
Had previously taken car to Mercedes Brentford where the service was very poor. Chose Chelsea for required recall. Fast, friendly, comprehensive customer service. Hope you'll all experience the same.
2 months ago
David Long
Hardworking, dedicated staff and mainly manager ( the quality of the service improved a lot under his management for the last 2-3 years ) who is focused on customer satisfaction...????????
2 months ago
Anthony Chambers
I have been a longstanding customer at MB Brooklands but due to CoVid I decided to use MB Chelsea which is closer to home. I have literally been staggered by the high levels of customer service across all areas. My most recent experience …
4 months ago
Stephanie Patterson
Trying to book service and diagnostics/minor repairs. All agents are busy on the phone so please try online. We're sorry we are unable to proceed with your booking online. Please call your local retailer...
They really don't want my business
1 month ago
Charles Widmann
Brilliant service. I had broken my windscreen wiper on an iced windscreen so the car was not roadworthy. Problem fixed in no time with a smile. Could not ask for better!
6 months ago
Lonnie Weaver
Service was excellent. Staff were super friendly and they exceeded my expectations. They took my car from the entrance and parked it for me. Took pictures to verities condition of the car when they took it in. Gave me an accurate time frame …
8 months ago
Russell Ganim
Sam (green eyed) and marilyn (blue eyed) were amazing and a joy to be around with!! Funny and sooo kind! Had to mention their eyes colours as they look like twins!!! ????????????????????????
3 months ago
Lasha Maisuradze
Nice and professional staff providing great service. Constant update via call and text once you leave the car for service ????
???? recommended ❤️
6 months ago
gabriel LeFlore
If I could give less stars, I would. What a nightmare dealing with these people. All I wanted was a copy of the invoice as they failed to issue it when I had a service done at their Chelsea branch. After 4 phone calls, 2 emails and a chat …
6 months ago
Joseph Torres
i'v had MB cars all my life and have serviced them around the world numerous times. Never in my life have I experienced such a non-existent service. I have unfortunately been forced to use MB Chelsea service as it has been the nearest one …
8 months ago
Brian Jackson
All above 0. Unfriendly. Unhelpful . Unprofessional. I used them last 4 years. They created more problems to my car. I end up paying a bill of 3.700 in my last repairs. Depressing .. They create more problems to the your car if you are …
9 months ago
Ashley Hernandez
Very helpful and friendly staff. Quick drop and go and collect same day.
7 months ago
Rich Mcl
Mercedes-Benz Chelsea is a 5* garage. The staff from the reception to technical areas have excellent communication skills wether on telephone or verbal. There pricing level is set for Diagnosis on an hourly rate which is *120 pds an hour or …
10 months ago
Dewan Kabir
The service was very helpful courteous and efficient, thank you.
8 months ago
JUAN PEREZ
3 months or more to repair my Mercedes? The worst mechanics and admin I have ever experienced. AVOID.
7 months ago
Britt Leonard
Have a new car. Since being serviced the car alarm goes off whilst driving.
Called them several times and can't help with getting my car in for diagnostics with a courtesy car. Best part 8 weeks delay despite this being an emergency …
9 months ago
Amy
David in after service is amazing
Capable, polite he delivers a five star service. Strongly recommend these people. Great customer service
4 days ago
Celeste Letchworth
Extremely poor customer service and care towards cars and customers. I have a service plan with them for the last two years plus and I service my car twice a year and on the third service the car started to have issues with.
I had taken my …
11 months ago
Charles Keener
Very dissatisfied. It’s unbelievable how bad the service is when trying to purchase a used car, not a cheap used car a 18 month old s-class. After been continuously lied to I feel that had I not constantly chased I would never have got the …
11 months ago
Barbara Marion
pleasant, helpful - kept me posted
4 months ago
Daniel Binder
I’ve only had good experiences here thus far.. priced as quoted and car came out sparkling after having had some work done ..
2 months ago
Donna Leonard
in this place this people chargue me 360 pounds for the service and not change the oil . i put complain with the mercedez benz company but they dont belive me. disgustin place my car was equipe with mercedez bens app but they dont know you can check what time and where is the car closed . dont bring you car hiar
5 days ago
Kaylee Stork
Well, it is how it is in terms of the large number of the customers they every day have to deal with. It’s quiet ‘crazy’ how this people working hard out there. So be ready for the lesson of patience you may get in here! Thank you for repairing my car!
5 months ago
Alan Frumkin
just getting worse and worse....
so, I brought a vehicle on Friday 24 January to fix a faulty rear folding seats button on a 1 month old car. "Mercedes" rang me in the evening to say that it will cost me £130! So, its a 1 month old vehicle …
2 months ago
Lee Johnson
Loved the experience, had an awesome adviser by the name of Dave. He was really polite and did everything to make me feel comfortable, the atmosphere from reception to management was also really nice. I found the entire experience …
2 months ago
Nwanyi Oma
For me customer service is about how you deal with a situation when everything is going wrong - rather than when everything is going well.
I dropped my car off to be serviced this week. All work was completed and mechanically the car was …
4 months ago
Melody Grubaugh
Quite frankly a shocking dealership to deal with - an absolute shoal.
6 months ago
Mark Owens
Terrible service. My company car gets serviced from here and they never collect or drop off on time. Last year on drop off they parked the car illegally and left the keys with the wrong flat. We spent two days chasing them to figure out …
2 months ago
Martin S
It was amazing with the new payment method over the internet
3 months ago
Jeanne Pushis
5 star service as usual at my local dealer. Nick and David at the Mercedes benz Chelsea aftersales always achieve the highest expectations of work and and excellent treatment.
2 months ago
Lily Hallock
Great service at the parts departments
9 months ago
eunice agar
Very friendly. Turned our car service around quickly when we needed the car for a holiday. Great work.
7 months ago
Rhys Diment
Very helpful Staff good Customer Service
Million times better than Epsom branch
1 month ago
s johnson
Had a fault with my car and tried to book it into my nearest Mercedes in Cambridge, told them I needed the car back quickly but they quoted me eight days just to get it booked in, so I called Mercedes Chelsea who listened to my plee and booked me in the next morning, brilliant, thank you ????
7 months ago
Gary Hersey
Firstly this workshop is not in Chelsea, as they claim, so I was wary of how honest the service would be. The staff at check in were rude and the paperwork I received after they corrected a safety recall was misleading. I contacted Mercedes …
5 months ago
steven lewis
This business is one of the worst that any person could ever encounter. It really is a shame that the lowest rating is just one star as they could easily "achieve" a negative rating.
They're supposed to be in the business of selling CARS …
2 months ago
Erik Jacobson
Terrible customer service. Never return any calls. Try to force you to replace parts which do not yet require replacement. Quote on top prices which are 25 percent higher then what they actually should be as per Mercedes online website. Would recommend to stay away.
3 months ago
Kaitlin Giuglianotti
Absolutely awful service. DO NOT TRUST THESE PEOPLE WITH YOUR CAR!!! Service dept did not even hand my car back after having it all day - I was thrown the keys by the lads who drive the cars from workshop
to garage. It's been 2 weeks and …
5 months ago
Moshe Schmidt
Excellent service, fast and reliable.
3 weeks ago
scott gonzalez
Great place MB chelsea
I have been going there for almost 30 years I am always very well looked after and have never had cause to complain
Barbara is always very pleasant on reception and the service advisors make you feel welcome WELL DONE
7 months ago
CJ Collier
Really helpful good service staff there are brilliant defently go there for parts again
2 months ago
Rex Johnson
Purchased a very expensive C class Mercedes convertible £22,000 after service absolutely disgusting
2 months ago
