Sandicliffe Used Cars Nottingham
Used car dealer Sandicliffe Used Cars Nottingham, Abbeyfield Rd, Nottingham NG7 2SZ, United Kingdom:
220 reviews
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Address: Abbeyfield Rd, Nottingham NG7 2SZ, United Kingdom
Website: sandicliffe.co.uk
Phone number: +44 115 939 5000
GPS coordinates
Latitude: 52.9336078Longitude: -1.1727940
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reviews
Ethan
Wow lot different from last time staff where very good and got phone call to say my van was ready and it was brilliant service
8 months ago
andy mitchell
Great to start with had an issue but got it sorted and now my daughter is over the moon thanks Dan Rana
1 week ago
Bertina Donahue
Left me standing around with no offer to help me
1 month ago
Ian Covington
Extremely unhelpful staff, unwilling to answer the queries I had in regards to what they had to offer.It felt like I was being walked out of the yard because they didn't want to help me. I also visited Evans Halsaw and Arnold Clarke who were very helpful and understanding of my requirements and queries. Really disappointed with the customer service.
1 month ago
MSM
Just purchased a used car from Sandicliffe Nottingham- the customer service is excellent. Lauren Gittins and Avinash Rana were absolutely fantastic and went over and above throughout the process. I wholeheartedly recommend Sandicliffe Nottingham and I will definitely go back to them in the future. Thank you guys!
1 week ago
Claudette David
Unsurpassed quality of vehicles at sandicliffe Nottingham in every aspect. Daniel and Amo give a warm-hearted and professional approach making car buying a stressful and joyful experience from start to finish. That good no more to say. PS ask Daniel for Roger's deal of a lifetime and smile.
10 months ago
Sylvia Shawver
I thought it only fair to have the car for awhile before i leave a fair review of sandicliffe and the used car i bought from them.
upon collecting the car the low coolant level light was on, that's down to the water pump leaking so i know have to put coolant in every 3 to 5 hundred miles, the battery was so old the start stop did not work, but to be fair they have replaced the battery twice for me now as the first one they fitted was not suitable for a start stop vehicle , in fact it was the cheapest battery money can buy, i was lied to about the car having a service and oil change, it was never done, there was a dash cam in the car. the bonnet never opened.
I changed the oil myself the very next day, the filter housing had not been undone in a while certainly not only 24hrs before and the oil level low and was very black to say it had only done 7miles, the front suspension rattles and knocks, really bad on the near side, they mot'd the car and sold it with advisories ware cleary parts should have been changed. They said they would do the cam belt as its over 8yrs old and never been done, but they did not.
buyers beware when buying used from these people they just plain tell lies, i was offered a tank of diesel for a good review, but i thought i would just tell the truth..
10 months ago
K Guillot
Great service and a pleasure to deal with over the phone. Daniel Rana is a great salesman, very helpful and reassurung. Will use again thank you ????
11 months ago
Brandon Collin
Fantastic friendly service as always. Very pleased with our new Ford Fiesta ST Line.
7 months ago
Kayla Schmahl
Appalling aftercare ..headoffice complaints department cant even be bothered to call you back
8 months ago
amberly hulon
Juggy is worth 5* on his own...
Lauren 50* ????
7 months ago
FATHIMATH SUHARA
Great buying experience with Dan and very efficient. Never had anyone sing "happy car day to you" before.
9 months ago
Edrol Sandy
recently bought a new car from Sandicliffe Nottingham, and the customer service was brilliant. anyone wanting a new car ask for Phillip Soar
7 months ago
Albert Wrobel
Good experience Daniel makes a good sales representative polite and understanding, sorted out the minor body repairs with no hassle. Will use sandicliffe again.
8 months ago
Christine Lima
Great service from Dan Rana. Made the experience of buying a new car very easy and straightforward. Made lots of effort to try and get us the best deal on both our trade in and the car we were looking to buy.
11 months ago
Melissa DG
My wife and I bought her replacement car from Sandicliffe Used Cars Nottingham. Ours was a great experience, our assistant Philip was most helpful great staff.
8 months ago
Sally Woollet
Thankyou for everything Daniel rana very knowledgeable knows his job well great customer service.
9 months ago
Joe Gauvin
Easy to do business with, efficient and friendly sales team.
8 months ago
Kelli Patterson
Everything was very simple when purchasing a new car. Juggy looked after us very well and we recieved great service. Thanks!
11 months ago
Ryan Farmer
Absolute Joke, had our work van for 2 weeks for a adblue issue. Rang about 20 times a day no one gets back to you. Worst customer aftercare we have received. Even Vauxhall are better which says something!!
10 months ago
Luis Rivera
I had a good experience buying my Ford Fiesta at sandicliffe. Daniel Rana had good knowledge and customer service skills.
8 months ago
Allanah Morales
Daniel sorted us out with a bigger car after having a baby. Can’t complain about the service and love my new car ????
2 months ago
Brent Crenshaw
Having had a disastrous experience at another garage, it was such a relief to have an easy and positive experience when buying my car. Huge thanks to Daniel Rama for excellent customer service.
8 months ago
Madhur Purohit
Great service! Dan is super helpful
8 months ago
pierre delorme
Amazing service! Amo and Lauren are absolute superstars. They made me a very happy woman!!
10 months ago
Michelle Mccrae
I have only given 1 star because I can't give no stars. Avoid. We found a car on their website, exactly what we wanted. Called to book an appointment to view it and were promised that if anyone else enquired about the car we would be notified. I took time off work and my partner spent the entire morning sorting out finance, calling them twice during the morning. She was assured the car was still available. We travelled up and only called to let them know we were running late, only to be told that they had sold the car. Complete waste of our time and all we were offered was that they would see if they had any other cars for us.
3 months ago
Photomate
Daniel rana was true to his word and a nice bloke
8 months ago
SAHAR MOSHIRI
The sales person was helpful, but the price was too high, making our payments higher. We will just wait until we find what we are looking for.
9 months ago
Don Johnson
Well, further update needed. Following my first review, Sandicliffe has got in touch, and we met halfway. I shall now consider the whole story utter miscommunication (the selling/buying process on the day went just fine, the after-sale part was the bumpy one); therefore ‘thank you’ & 4* to Sandicliffe, and special mention to Google review section for making things possible.
Initial review, now obsolete.
I made the payment for my car on the 24th June. Due to COVID 19 situation, the time for Q&A was limited, I was given a brochure as guidance, and even questions as simple as ‘is my car fitted with a timing belt?’ got no answer - ‘I’ll find out that for you’, the clerk said; I am still waiting for him to find out.
Couple of days later I found the car a bit different than what the brochure said it should be, a missing gizmo. I raised the query with the customer service, my query have been passed to the service dept, then to the sales dept, and finally have been put to rest in limbo. No further answers to my emails whatsoever.
Sandicliffe couldn’t ruin the experience as the car is very nice, but they definitely tried hard to do so.
1 week ago
Richard Rees
Recently bought a car from them for a very good price from the used car sales section at Sandicliffe, Fantastic 100% customer service provided by Daniel Rana would recommend.
11 months ago
Mark Temple
Good new and used car selection. The servicing is top notch although expect dealer prices. The only thing preventing this from being 5 stars is the lack of a welcome desk - a lovely showroom and plenty of staff hidden in offices, but feels very awkward to walk into and wait for someone to notice you from behind closed doors.
2 months ago
Jeff Nelson
Bought a new Ford Connect Van sport for Sandicliffe this week, excellent service from Andy L, thanks you !0/10
2 days ago
Jeff Fecteau
Danny gave a brilliant salesman service on my new Fiesta ST - couldn’t have asked for anything better.
11 months ago
Reshoo Patel
Excellent Service
What can I say except that the service I received at Sandicliffe Ford Nottingham was outstanding! Juggy Purewal made the process so stress-free and sold me a lovely car. I was not pressured into buying any products that I didn’t want. Juggy made sure I was totally happy with the car before I drove away.
Very impressed and would recommend friends and family to Sandicliffe Nottingham.
Thank You Juggy.
6 months ago
Blair Clark
Dan, excellent service, will help you out with any problem you have no matter how big or small. Would highly recommend!
10 months ago
Emily Anstett
Would sooner walk than take my car here. Held my car for 4 days instead of the promised 3. Tried it on about my water level being low, offered to check it out for £75 but wouldn't even put a cup full of water in it. Had it checked by another garage. Guess what, nothing wrong.
2 months ago
Kevin Roberts
Recently purchased a car from Sandicliffe Nottingham, all staff very friendly, our salesman Michael was very good and we were well looked after from the moment we arrived at the show room. Michael kept in contact with us via email over the few days while we waited to collect our car. Excellent service. Really pleased with our new car.
2 months ago
Dan Schmidt
Daniel was the only person to acknowledge us when we arrived to look at cars, even thou he was with a customer at the time, he gave eye contact asked us to give him 10 minutes while he finishes his transaction. No one else approached us until they realised we were serious about buying. We found Daniel to be very professional, good sence of humour and very methodical with the sale, we arrived back on Tuesday to pick up the car, as promised very thing was in orded.
Thank you daniel from steve chris smith
10 months ago
Evan Burns
The boot of our car that we purchased from here in october 2019 recently stopped working so we called up to get it fixed as it is still under warantee. After looking at the car the Fordstore proceeded to tell us that there was £1250 worth of faults with the car that urgently needed fixing. One of these problems was that it needed a new CAM belt fitting. We were told that they should be changed every 8 years and the car is 12 years old so this should have been sorted or even brought to our attention before the car was sold to us. Another is that the sealant went out of date in 2017 which is 2 years before we even bought the car. No problems were ever brought up with us when purchasing the car and cars dont just go from being completely fine to "urgently" needing repairing, so somewhere along the lines we have clearly been lied to. None of the problems came under the warantee either so upon picking the car up we asked what the silver warantee that we purchased actually covered. No one was able to tell us this and said we should have been given a booklet on it. On top of that after driving off from the fordstore we noticed that the mirrors wouldnt move and later discovered that the fuse was blown. Ford claim that they are not responsible for the blown fuse despite the fact that the mirrors were fully working when we dropped the car off.
Its safe to say as much as I love my ford fiesta I will not be buying a car from here again as I am dissapointed with the service received and feel as though I have been taken advantage of.
UPDATE: Sandicliffe have since got in contact with me as they were unhappy with my review and wanted to improve my satisfaction. After messing me about for a month they have now told me that it is not their responsibility to check over their used cars. I strongly do not reccomend buying a car from here and hope that people dont make the same mistake i did of thinking sandicliffe is a reputable and trustworthy place to buy a car from as it is far from it.
8 months ago
Haiying Fu
Fantastic service from sandicliffe nottingham, Erol Gray helped find a car for me and could not have been more helpful! Highly reccomend Erol.
11 months ago
Cristina Puzio
Completely messed me about for a whole month, Ignored my calls, told me they were carrying out work on the brakes and paintwork which they said they had carried out, arranged a time to view the car which my partner had to taken time off work for, when we arrived they hadn't even cleaned the car never mind carried out the work. Absolute shambles of a company! 2nd of july now - the reply message from sandicliffe looking into this is a joke....no-one has contacted me. This is just a ploy to save face. UPDATE - Chris made no attempt to contact me, the paint repairs discussed were the rear driver side wing (upon arrival they said they had painted the front bumper which was not even an issue as far as I was concerned) the discussion also suggested that Chris (the manager) would have the brakes replaced as there was only a few months left in the disks (very worn and large lip from wear) these were advisories on the MOT which was discussed and I said I would be happy to buy the car when this was done, I was told that this would be sorted and upon returning after being told by the secretary that the mechanical work had been "carried out" nothing had been done to the car....NOT EVEN A WASH! TERRIBLE COMPANY
9 months ago
Jay Panlilio
A great experience - Michael was amazing, very helpful getting the car we wanted, looking after us every step of the way. It was very calm and helpful along the way - great experience thank you.
3 months ago
Rupinder Bharj
Worst place ever to deal with in my life!! My dad paid £11,000 for a van and paid for the 1 year warranty. Then to find out a few days later that the CD player doesn’t work in the van. Rang the sales team they said because it’s only a week old sold they would sort it for us! Book it in with the parts team and then they try to tell us that we need to pay £500 for the CD player. The van was in the garage for the day they did nothing to sort the CD player out then we find out there is other faults to the van. We go in to see the staff and the man promised my dad they would sort all the problems out for the next day! Then they ring about 20 minutes later (making sure we are no longer in the building) and then say they are not sorting the problems out. and we’ve got to wait two weeks for an old CD player to be fitted! Delivered from Germany but when you look online you can buy one from England with next day delivery for £200. We have alway brought our family cars from sandicliffe but now I would never use them again and would tell friends and family not to even bother!
Really bad customer service
3 months ago
Matt Butler
Good service
1 month ago
Weronia Kwiecinski
Absolutely perfect service with a large variety of cars available. I got an appointment right away, was unfortunately late but never the less was still able to keep my appointment and the salesman's full time attention. Test drives are on a well known safe route. I part exchanged which was no problem and got the exchange value I was hoping for. Cars sold come with 12 Months MOT and tax which is an incredible service and provides essential assurance that you get value for money! The team seemed to be kitted out with the right softwares and had no hassle with the V5C. He could answer all my questions about the car and really did provide a friendly environment; even when the car had failed its MOT i received details on the plan for maintenance and assurance it will be provided with 12 months MOT. I never imagined I would experience such high end service. Will no doubt be taking my friends here for buying cars.
2 weeks ago
Martha Braunbach
Good service from staff. The car we bought is great value and any work done to it such as a service is always done thoroughly and promptly. They also send a video with a health check for you to view.
1 month ago
Natalie ORoark
Great place to buy a used car, Covid 19 measures in place are excellent, highly recommend
4 months ago
Jaime Naughton
Really helpful friendly staff recommend them 100%
8 months ago
Vaishali Patil
Had a lovely experience with Jonathan. Easy sale, gave him a headache but he was very willing to confirm all that I'd asked for. Cheers to Lauren too!
6 months ago
Jeremy Dahm
Car purchase with Dan ,excellent service !!!
2 months ago
