O2 Shop London - London Wall
Cell phone store O2 Shop London - London Wall, 116 London Wall, London EC2M 5QA, United Kingdom:
38 reviews
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Address: 116 London Wall, London EC2M 5QA, United Kingdom
Website: o2.co.uk
Phone number: +44 20 7374 6840
GPS coordinates
Latitude: 51.5173675Longitude: -0.0884667
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reviews
Annalee Hargett
On my short visit to the UK from China, I went to the shop to check it my old number is running and be able to top up. The staff were quiet helpful and supportive. But on the other hand, I was disappointed about the service, since I don't live in the UK anymore and visiting on short visit, they just tell me to call up the customer service instead of helping me out. What was the point of coming to the store? Thankfully customer service in Middle East and Asia are much more better than the UK.
3 months ago
Alima Mukhtariva
Staff were great - set me up with 5G and it within minutes. Very knowledgeable and friendly advisors in store. They have a lot of display models to try out devices. The shop is medium sized so for the widest range of accessories you may find more selection in a larger mobile phone shop.
2 months ago
Linda Cux
Exteremely rude and racist service. I was refused service because I do not have UK ID. I am appalled by your service in London Wall shop. On my first visit, I was REFUSED to be handed my parcel because I did not have an UK driving licence (I have only a Polish one, which I presented in the shop). I WAS SENT AWAY! On my second visit I was told by your employee that I need a UK passport as you dont accept NON-UK PASSPORTS! On both visits I presented Polish documents valid and recognised across the EU and I WAS SENT AWAY! This is RACISM, PREJUDICE AND DISCRIMINATION. How can you refuse to give people they orders because they dont have a UK issued document?! This is a disgrace. I am disgusted, furious and outraged!
2 months ago
Jamila Pascal
Good service. Amann helped me with the new phone and the tech person Sadik helped transfer everything quickly
3 weeks ago
Christine Yang
A smart looking store with a huge range of working phones on display (unlike a lot of ships that increasingly have dummies on display). The staff were incredibly knowledgeable and patient.
4 months ago
natasha moore
Great customer service and store for purchasing a brand new phone or getting a contract sim. Definitely the leading network in the UK as I have moved from Three network due to bad 4G signal. O2 offers great deals with high end smart phones with priority offers.
5 months ago
julia hardell
took my phone to this store for repair, two weeks later i get a message to collect it. when i get the package home i open it to find a letter saying that i had refused to pay for any repair and the phone was exactly the same as wehn i gave it to them. the only message i received was that it was ready to be collected. the phone was also insured with o2. been trying to call all morning and no one is answering. what a joke.
3 months ago
Amanda Hathaway
Customer service is extremely poor, female staff member (didn't catch her name unfortunately) was very rude to me and had a terrible attitude ('computer says no' issue...) - from reading other people's reviews below I've realised it isn't just me who has experienced this!
3 months ago
Michelle Tremblay
Really helpful staff who know their stuff
3 months ago
Devyn Keller
Visited few times. Have collected couple of phones from this branch. Staffs are helpful and friendly.
3 months ago
jorge bryant
So slow and rule/process driven, would never choose to pick up my phone from here again. Not worth the time
3 months ago
Tammy English
Pretty awesome staff, chilled out, and fast at helping.
4 weeks ago
Rochelle Brodeur
Helpful staff. Got what I need it done, there and then. Thanks.
3 months ago
Althea Romero
This store has the best customer service it beats any retail store - the service and support provided was excellent. Maryam who helped me out is first class at what she does her knowlesdge and service is outstanding!!!
4 months ago
Hasan Alsafadi
Assistant didn't care so much about my problem with o2!
3 weeks ago
Mark Haugen
For a phone shop, you certainly struggle to pick your own phone up! 6 calls over 3 different days, no answer...
4 weeks ago
Jimmy Gentry
Great customer experience and fast I was impressed with the service would defiantly recommend
9 months ago
Kasie J
Did not pick up the phone for ages.
8 months ago
ben feldman
Came to resolve issue with sim card Ofcourse just wasted time and ended up again on o2 helpline.
It took 4 days for O2 to have my number reactivated despite 24hr time frame promised
3 months ago
dennis kane
Really helpful - gave me SIM card adaptor for free, no fuss as all.
10 months ago
YU ZHONG
Very helpful staff
2 months ago
Jeremy Collins
Great for all your mobile phone needs.
6 months ago
Anga O
Not helpful
10 months ago
Veronica Loyd
Rubbish service! Very rude customer service
3 months ago
Adam Bevelhymer
Staff were friendly and helpful
3 months ago
Jack Jewell
Mr: Ronan Dunne!!
I think you should look at the customer services, I've on hold for 42min, whats going on?
4 months ago
Debra Williams
Shut due to flooding.
6 months ago
Ana Santos
Staff ignored me.
5 months ago
Jack Oxenrider
It was as expected.
2 months ago
Dustin Plunkett
Great
6 months ago
Udit Singh
Very poor
4 months ago
Larry Orth
Great service
6 months ago
Jason Roling
Great Expereice!!
9 months ago
Brian Stover
Incompetent. Rubbish service.
3 weeks ago
mishia francis
I've twice gone there as a confused foreigner and twice they were super helpful.
3 months ago
Rachel Stadelmaier
went to look around a decent handset stood there to be seen by someone..a rep approached after about 30 minutes
6 months ago
Steven Kim
Worst customer support and service ever! They have stolen my money...
3 weeks ago
Mark Leadingham
o2 customer service is extremely poor staff in the shop are very rude with a poor attitude phone sent away for warranty repair and cannot be bothered to contact to discuss the issue with the phone and make unfounded statements without proof to get out of carrying out the repairs so please avoid either o2 or Samsung products
5 months ago
