iSmash - Victoria Station
Mobile phone repair shop iSmash - Victoria Station, Unit 33B, Victoria Station, Buckingham Palace Rd, London SW1V 1JU, United Kingdom:
205 reviews
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Address: Unit 33B, Victoria Station, Buckingham Palace Rd, London SW1V 1JU, United Kingdom
Website: ismash.com
Phone number: +44 20 3355 3721
GPS coordinates
Latitude: 51.4955447Longitude: -0.1449030
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reviews
EXPRECDJ
Arrived at shop 23/04/2021. Door presents opening times and closes at 16:30. Only 30mins left. at 16:25 phone ready! I was amazed at the speed. Screen cracked.
1 month ago
Josie Moody
It’s hard to describe the bitter disappointment caused by this company as a whole and this store in particular. I took my phone here in the belief that I will get a Class A service but my case turned out to be entirely different.
Round 1: I took my phone to this store after it took some significant liquid damage. I tried to revive the phone myself and realised that it doesn’t really get any further than showing the Apple logo, so paying 20 pounds and taking two journeys to the shop was pretty much obsolete considering that they managed to come to the same conclusion in 2 days.
Round 2: Choosing the Level 3 package seemed to be a good idea since I didn’t have the tools to fix the phone myself. The processing time for this as per said on their leaflet is 5 to 10 days. I admit that I popped into the shop after 5 since I had no progress reports whatsoever on where they are standing with the fix, so being told that it’s still in the central workshop wasn’t entirely surprising.
Round 3: Surprise came when I went back after 10 working days only to hear that the phone is still in the workshop. Going to the shop for nothing appeared to be a persistent thing in this story, since another enquiry via email to the workshop and a phone call from me to the shop was necessary to figure out that the technicians in the workshop require my permission after 2 weeks(?) to begin with the process.
Round 4: After another few days waiting the phone was sent back to the shop as fixed. The fact that the rear side camera wasn’t working tells pretty much otherwise. Taking it back to the shop, spending another hour waiting, then finding the technician still struggling with the phone after that hour was just the tip of the iceberg.
Round 5: Camera fixed, the phone seems to be in working order. Until the screen goes blank and the phone doesn’t respond to a thing for minutes. After several emails to the store manager and the screen freeze the phone has developed right away, the solution seemed to be in my grasp as I was promised that the phone will be tested in my presence later on.
Round 6: After All this time and being lectured about the complexity of such devices and the difficulty of fixing them, topped up by the workload they need to handle, by a Level 3 technician admittedly not working in this shop on a permanent basis, I went back again to have the immediate testing and fix done as promised by the manager, only to be told that they can do it in 2 to 4 days.
Now, although I am very much aware that the attitude of certain employees, the total lack of communication and technical setbacks with the brand itself might not define the whole company, it is paramount to address these problems in due time. Especially, when technicians handle a device with brute force. As anyone can recall the first paragraph, the phone was sent in with liquid damage, which by no means, explains the screwdriver marks, the smashed-in shield on the logic board or the missing screw, as seen on the pictures uploaded and was seen by others as existing damage not caused by removing the screen, held by nothing but two tiny screws at the bottom of the phone.
6 months ago
Lalito Villanueva
Very kind and peofessional employee! He fixed my phone, bless him I was so desperate! Young slim guy highly recommend him!
1 month ago
Brody Johnson
Great service and experience. Always worry about some high street shops but iSmash gives me confidence.
1 month ago
Christina J
Good service. Replaced back of phone in no time. Friendly staff.
2 weeks ago
Mary Lopez
I went there today to ask if they could fix the charging port on a friend’s iPhone 7. The young man took a look did a few things and it was fixed. What a great service with very nice and polite staff.
6 months ago
David Brown
Overpriced
Quoted £20 and 10 days for water damage diagnostics.
Went to Fixlocal South Kensington who did a free diagnostic, then fixed the faults within 1.5 hours all for £30.
2 months ago
Juergen Lottmann
Very very kind and knowledgeable staff, if they can't fix your problems, they'll always find someone who can. They are consistent with their times and provide full details on how to help. Out of the ismash stores I've visited, this is the most welcoming in my opinion
11 months ago
Senadeera Mudiyanselage
really disappointed with the service. I book a battery replacement on Black Friday. After been book a service just to be told after 2 hours that they did not replace the battery because they try with one of their batteries and they were not happy . They offer to replace at another day but not for the same price I had booked. not coming back again.
6 months ago
Greg Johnson
Was seen to promptly, phone issue was resolved very quickly too. Great overall service by Dean.
8 months ago
Thomas Hamilton
Everyone is familiar with the anxiety associated with having a broken iPhone these days! It derails your entire routine. It was such a massive relief to have it fixed so perfectly to brand new-like and in such a little time (the guys did it in literally under 10 minutes)!!! Absolutely fantastic service at iSmash, thank you Dean and Lucian for reviving my phone and such a friendly and efficient service ????
10 months ago
Robert Granville
Had a battery replacement and screen repair on iPhone a few months ago. The replacement screen has problems - dead unresponsive areas and pressure sensitivity problems even with adjusting the settings. I noticed the poor battery life didn’t improve and I’ve recently had the iPhone inspected by another company who confirmed it was never changed. I wouldn’t recommend using this store.
6 months ago
bfrobinson
I used the courier service and paid £220 for my ipad screen to be repaired. It has now been over 3 weeks and I have heard nothing. I have emailed customer services twice, tweeted and rang the shop multiple times and no one has been in touch. Leaving this review is my last resort. It was supposed to be a 48 hour turn around. Can you please resolve this for me.
4 months ago
Curtis G
Not the cheapest but a very good service. Screen wouldn't turn on so I booked a repair through their website and a courier to collect it. Courier came in an hour or two, iSmash repaired it in under an hour and my phone was back to me in another hour. Was without my phone for about 4 hours total and didn't have to leave my house. Fantastic.
Note: iSmash are not able to source authentic Apple displays but the replacement is acceptable for my needs. Can tell a difference in colours and touch responsivness but only nitpicky can tell.
10 months ago
Larry Strauss
Took iphone 7 in to be fixed through my insurance company. Staff were very helpful and efficient and super friendly which made all the difference having been stressed about breaking my phone.
2 months ago
Ana Krasnova
Nice guy, problem solved within minutes. Thanks.
4 months ago
Linda Gadde
Great service. Much quicker than expected; and the guys even tossed in a nice to the service as well. Sweet touch! Definitely recommend. Thanks team iSmash.
3 months ago
Patty Griffin
amazing place. A car ran over my iphone yesterday. Apple was asking at least 400 £ to fix it and these guys repaired my phone for 160 in less than 90 minutes. very friendly staff. Highly recommend
1 month ago
Diana Cortes
Fantastic shop! Fixing broken MacBook screen was easy, quick and smooth. I got my MacBook fixed in few hours. Special thanks to manager Dean. He was really helpful and provided me all the information I needed. I will definitely come back if I will any have issues with my Apple products or will need some accessories.
3 months ago
Emily Bratten
I cannot recommend iSmash Victoria highly enough. I visited without an appointment needing advice on how to replace a MacBook Pro battery.I am a 78 year old technophobe.I will not take time relating the whole saga but Lucian could not have done more to help me resolve my problem with patience and good grace.This is customer service at it's finest.
2 months ago
Jay P
Excellent service. Much recommended.!
10 months ago
Julie Gwaizdowski
What a great team running the Victoria branch...on phone wouldn’t charge and showed unbelievable professionalism and kindness...won’t forget them...saved a lot of hassle and took no time in repairing ???????? thank you so much boys you deserve to be managers
3 months ago
jennifer moniger
Very nice and knowledgeable staff! Jeffrey was extremely helpful with my phone issue today. I'll come back next time I have a problem with my devices. Thanks!
1 month ago
Molly McGovren
They destroyed my phone, both the screen quality and vibrate settings. Terrible and rude service too.
2 weeks ago
Alisa Davis
Staff were so helpful and really speedy too. Prices were incredibly reasonable. Oh and they're really friendly. I'll definitely be using iSmash again if I need to fix my phone or iPad again.
6 months ago
Con Parisis
From Nicholas
We need more people like Marian , Saquib and Valentina wonderful people and did an amazing job if possible would have gave it 6 out of 5 highly recommended to go when having problems with your phone
3 months ago
Corey Smith
I had to go back 8 times and my iPhone is now very glitchy and Face ID no longer works
8 months ago
Akshata Prasadmath
Lovely and friendly team, my phone was fixed very quickly! I recommend strongly :)
2 months ago
Joel Firebaugh
I can’t say enough amazing things about Jeffrey & Vlad. Helpful and kind just doesn’t say enough about how amazing they were. My phone is my lifeline to work and family. Fixing my screen was so important and they did it fast and efficiently. I would 100% recommend iSmash Victoria Station.
4 months ago
Mark Branon
Excellent service from both Saquib and Melroy. They fixed my phone in 30 minutes and went above and beyond. If I have any further problems with my phone, I will be calling on them again.
3 months ago
Marilyn Gault
Great experience, really helpful and quick. Adnan knew exactly what to do with my phone and had it good as new within 45min. Highly recommend!!!!!
6 months ago
Phil Bortner
Screen with protector and battery replaced last October. Just had to have a new screen done locally as was coming apart. Given the current situation, impossible to take it back to iSmash. Not very impressed, to put it mildly.
8 months ago
niyyo ben
Very impressed by the professionalism and courtesy shown by the staff at the Victoria Station store.
They were very polite and friendly. They were up-front and detailed about the risks and possibility of damage during the repair.
In the end, they dealt with a difficult repair producing a beautiful job in the time they specified.
I could not be more pleased with the customer service experience I received from all the staff at this iSmash.
Highly recommended.
4 months ago
william stark
Really good and quick service, screen was repaired within 30 mins, thank you so much!!
2 weeks ago
Autumn Hobbs
The staff at Victoria are absolutely lovely, and contacted me as soon as my repair was complete. I have no issues whatsoever with the service I received from them. However, I was advised that I could pay by Klarna, yet was declined as well as several other customers whom were attempting to utilise this service.
Usually I would not be bothered by such an experience, but it is somewhat off-putting to spend almost £500 on a laptop repair in one go.
The fact that it was not just me having this issue suggests the problem lies with iSmash.
2 months ago
Natalie Goodman
Quick and quality repairs! Great service !
11 months ago
Ruby Swoferhkuno
Great customer service, quick, friendly and efficient. The technician Adnan was great and solved the historic issues with my iPhone 7.
6 months ago
orville lewis
Love this place. They fixed my broken screen in no time.
Thank you Marian and Valentina!!!
2 weeks ago
Iina Annunen
Visited the shop looking for advice on what was wrong with my phone. The technician gave clear advice and explained possible causes and risks. While I waited a number of other customers came in all were greeted in the same friendly way without any high pressure up-selling. I will consider going there for peripherals and certainly when my next phone breaks.
2 months ago
Charles Jouin
They fixed my phone for free!
4 months ago
Caleb Brafford
Really helpful staff great service. Quick and efficient
1 month ago
Anne Goodrich
Fast and professional screen repair done here. It's expensive compared to local repairers, but you're paying for the service. Please open one at Waterloo !
1 month ago
Louis Hartman
Excellent service and great price. Would defo recommend.
1 month ago
John King
Very helpful and quickly repaired my Galaxy S10 screen.
6 months ago
Corey Smith
These guys are great, have fixed numerous smashed laptop and phone screens. Very quick and courteous service. Highly recommended!
1 month ago
Jennifer Donato
Broke my phone screen whilst replacing the battery. Denied it on my return, lied and said they’d recorded in notes despite reviewing it in front of me and saying it had no damage, and then when challenged to show me the notes, they admitted it wasn’t recorded. Manager was supposed to phone me back didn’t. Complained to head office, no reply. I’d strongly recommend a different company.
2 months ago
Daryll Peirce
Have been here 4x over the last few years. Usually for things that are my fault. Quick and helpful service. My iPhone 7 has been slow of late so I brought it in this morning for a battery replacement. They ran a 20 second diagnostic and told me my battery is still fine and that I didn’t need a replacement. That’s why I recommend these guys - the sales pitch could have easily been “but you’ll really benefit from a new battery which we can do.” Thanks.
2 weeks ago
Darius Taylor
Very efficient and friendly.
Amazing customer service.
The prices are well within the market for the quality of the service.
Came in with a smashed S8+ and came out with a brand new S8+. ????????????????
I recommend the service to everyone! ????
2 weeks ago
Emma Luna
I went into the store on Sat 4-Jun-18. I had an iPhone with a dead battery. I have previously used iSmash for fixed a smashed screen.
As per usual the staff in store were extremely friendly, helpful and practical in how hey could help. I booked the phone in and the turn around was fast and my phone is now just like new.
I would recommend using the Victoria store
8 months ago
Lucas Rocha
Exellent customer service for very good prices!
I would definitely recommend it to anyone!!!!!!!
2 months ago
