Currys PC World Featuring Carphone Warehouse
Electronics store Currys PC World Featuring Carphone Warehouse, Unit A, 51-57 Effra Rd, London SW2 1BZ, United Kingdom:
220 reviews
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Address: Unit A, 51-57 Effra Rd, London SW2 1BZ, United Kingdom
Website: currys.co.uk
GPS coordinates
Latitude: 51.4577986Longitude: -0.1138379
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reviews
April Pickard
Refund take almost 2 hours instore during this epidemic moment. Really super slow service. They doing the same thing as us using phone call to curry cause no privilege to do anything, just so bad. You can call your own instead coming in.
4 days ago
Andrew Burton
Extremely poor customer service. Delivery is markedly delayed then the parclet is lost. You will not find anyone to contact to tell you about your package and the tracking is always not updated.
5 months ago
Beno Btc
Worst service in here. Short stuff with no one to help. I've been in the store for over one hour trying to get a standard gas hob. Had to wait for 20 minutes queuing to return the previous gas hob that was mean to be the right size, after delivery it was the wrong size, then went to return after waiting for 20 minutes iwas told that I should go to the next till and queup again for 10 minute, then I was told to go and look for the right gas hob i need again,wich toke time to find someone to help getting the right gas hob. Then I had to qeu up again to get the to return the gas hob and pay again for the new one. After all they didn't have the ine I need on stock. This is a joke.
I'll never ever go back to this store or use carrys for any appliance to buy in future
10 months ago
Joachim Rod
Amazing tech things, good prices and so on...
11 months ago
Linda Mae
Good customer service
1 month ago
Thomas Thebarge
Good. Still waiting for something price to drop.staff was polite and helpful
7 months ago
Poonam Gottra
Wonderful car collection service for your goods
5 months ago
Kieran Lynch
Waste of time going into the store. So few staff on duty so impossible to get any help finding a product you want. And if you are lucky to grab a staff member, then they’re badly educated on the products. To top it off, the store only has a handful of products so if you’re interested in viewing a specific make/model then it’s unlikely they’ll have it (especially if it is the current year model)
5 days ago
Sebastian Duhm
Today I bought a new computer and the people helped amazingly especially Rob or Robert helped amazingly he helped as much as he could
7 months ago
Lokendra Gupta
Nice well organised store and accommodating friendly staff. Didn't get what we wanted but the lady behind the till gave us good advice about ordering online. Definitely go back there again!
5 months ago
Deb Borwig
Bad experience still no refund over 1 months ago.
Emailed CEO but no response this is how they treath customers
6 months ago
Gloria Giles
How Companies behave in difficult times shows their true values..
DO NOT BUY FROM THIS COMPANY
Have waited 3 weeks to have 2 appliances installed and paid up front. 2 deliveries were unsuccessful, the first as 'they could not park' the second as 'we had the wrong hinge for the fridge we ordered'. The third time they just left a Fridge/freezer and dishwasher in our living room having outsourced a delivery company to just drop them off without letting us know.
Having paid for delivery, installation and recycling, we then had to pay someone else to install and another company to recycle which was all arranged the same day and incidentally cheaper as well. Turns out you can park and also a hinge can be moved in under 5 mins.By someone capable.
THE WORST SERVICE I HAVE EVER SEEN - DO NOT BUY ANYTHING FROM THIS COMPANY
I have been calling every day and been on hold for over an hour to try and be refunded which I am still waiting for. Will now be forced to take legal action against this scam of a company. Do not make the same mistake and pass this on to anyone else that is considering ordering from them.
3 months ago
Mark C
Ratan is very helpful known him for years!!
8 months ago
Ivelys Hilario
Worst customer service ever extremely rude and moody till assistant, it takes ages to be acknowledged and when you finally speak to someone they are usually rude...this store is not worth the hassle
4 months ago
Gloria Nunez
Not enough staff, checkout was slow. Returned an item and the member of staff was typing away for 10 minutes.
9 months ago
Timothy Mansfield
Looked for Samsung Tab 7. Total disaster. Outdated products on shelf, 2 - 4 generations behind actual like ups. To check if something is on stock need to queue at collection points
Sales staff full of hollow phrasing w/o any clue.
Avoid the place, order from Amazon.
9 months ago
Hieroglyph Thesaurus
Didn't have the new Chromecast and Google were offering a 4 week delivery time.
7 months ago
mickael lecot
They didn't have what I wanted only had display when a worker checked 6 different stores they only had displays also.
8 months ago
Andrea Smith
During the Covid-19 tried to use the "contact free Drive Thru" it was terrible.
Was waiting for over 1 hour and with nobody to help, I attempted to speak to the person at the door (whilst maintaining my distance) but was advised to wait in the car.
I understand there will be a delay due to Covid, but an hour is an excessive time to wait being first in line.
21 hour ago
Kelly Buzzard
It was a clean shop and nice size with a car park at the front. The assistance was quick and friendly.
1 month ago
Ravi Zimare
Lovely lady manager of Currys served me at the till. Assistants spent over 20 minutes persistent to find an item I wanted but wasn't there unfortunately. Overall great service.
2 months ago
Margaret Gannon
Very happy this is a local store which is really big. I have generally been very happy with this store but this weekend I had the absolute worst customer service. I staff member came up to my to ask if I needed help. I told her what I needed and she walked off mumbled and then pretty much ignored me. I saw her helping other people as I waited about 20 more minutes for another staff member to be free. Disgusting. Other than this one girl, I've never been unhappy with the service here.
4 months ago
Terrance Stewart
I went to pick up an item that I reserved at Currys, once I receive my package and I paid for the item. The guy at the till didn't show any respect, he placed 3 of my receipt on the table and left my package on the table as well walked away. The guy had no respect. He should of have stapled my receipts and puts my package in a bag with my receipt.
Is that really good customer service??
4 months ago
Don Daedalus
No salesperson during an Hour wait
2 months ago
Steve Goodson
Always frustrating and a waste of time. This time i was sent to another shop with 4 in stock. There were none. Last time I was delivered a dishwasher the delivery man knew was damaged. Customer Service, they wouldn't change it though and openly admitted they are terrible. Massive understatement. Only reliable comment I've heard from them.
1 month ago
William Clark
Great shop and Custer service. I had a router issue, and they dealt with it well, getting me a new one.
Nice staff and TVs and stereos to look at too. A range of cables that actually work (unlike cheaper Amazon and pound land ones which break).
Top points too for not leaving their doors jammed open in winter or using excessive air con!
1 month ago
Latrice Green
I have been shopping in this store for many years. Their customer service has been always outstanding. Last week, it took me a long time to find a sales person once I made my decision. I even saw one customer walking away from the store hungrily as she could not find anyone to help. Finally, Ken came to my rescue in a very professional manners. He was apologetic, calm, I was stressed. By the time the order was completed, I was very grateful to Ken. Ken actually saved the day with my dealing with Currys PC World. Thank you Ken for your great service.
3 months ago
Bryan Truttling
You can hardly find a shop assistant to help you, have to wait too long....
9 months ago
Dustin Rogers
Safety measures are in place. They are limiting the amount of people that are allow in the store. Social distancing is in place and hand sanitizer provided.
10 months ago
M Kelly
I come to collect my order, they asked me to follow the instructions I waited 45 minte just for collection no nobady turn up they are not organized.
10 months ago
Frank Hoov
Absolutely nightmare.
6 months ago
Christie Meyer
Not very good pay desk
7 months ago
Charissa Majeran
Bought my husband the 5 series Apple Watch for his birthday. I knew what I wanted, they had it in stock and I wad out the store within 20mins. Very attentive staff.
7 months ago
Abhimanyu Shekhar
Nice place but the staff didn't no everything about navigation system, I by one being told no nide to connect to the laptop to do updates. Is not true no wiffi connection. Event tell me is fast. To be honest not really. Really disappointed
7 months ago
Jaylynn Jacobs
Polite staff and quick service
7 months ago
Brendan Dooley
Customer service very bad . Nothing is in stock. Avoid if you can.
9 months ago
Michele Graves
My lesson learnt today:
Don’t order online and try to price match in store.
Not only do the staff working in the support team make it very difficult, they actually make you feel awkward, bad and cheap for trying to do a price match.
Collection team: Very efficient and professional
However the Repair and Support team, that’s a different story.
I was told to speak to a member of the support team to sort out the price match refund. The staff that dealt with me didn’t have their staff badges on and was patronising me with their excuses of not being able to do price matches with online retailers (Amazon) .
I showed them proof that it was acceptable and the retailer was not third party but they was still reluctant to try and process this refund. The staff kept trying to pass the issue over to each other with none willing to try help. They acted unprofessionally by joking with each other to “just give her the money, out of your own pocket”
Eventually the manager (Narayan) was called over to deal with the issue but even he kept passing it on to other colleagues back and forth.
The entire process started from 19:25pm and was finally resolved at 19:40pm.
The value of the refund no longer mattered and I was eager to leave the store. I wasn’t impressed by the attitude and behaviour. I’m actually quite upset to be honest, in the whole process I was made to feel like I was in the wrong and should be ashamed and embarrassed for even pursuing my customer rights.
Needless to say, I won’t be returning to curry’s.
Also, word of advice, if you are trying to do a click and collect in store for a price match. Don’t bother, their technique is to deter you by shaming you.
5 months ago
W H
So slow to serve. And the manager not wearing a mask. An absolute disaster.
11 months ago
Melanie Powell
Hopeless service, walked around the shop for 15mins looking confused while staff stood around chatting an gossiping. Then rudely dismissed when I went over to ask a VERY simple question over if an item is stocked. If this is the kind of service pcworldcurrys offers, its going down!!
3 months ago
Larner Mills
Members of staff very helpful and friendly, they'll pretty much solve all your doubts about a product. I recommend going there on a Sunday or a weekday as Saturdays get very busy and you won't get the same experience.
3 months ago
Deana Jennings
The chain is usually standard. They have a very wide range and prices are fairly competitive. If you get the right member of staff you will get good advice
5 months ago
Brenda Volz
Poor selection of printer ink cartridges in store.
6 months ago
Kara Shearer
Staff we're friendly and helpful
8 months ago
Benita Early
Professional services
1 month ago
soumen rit
Very helpful staff
5 months ago
Benjamin Beck
HORRIBLE CUSTOMER SERVICE! I was standing there for 15 minutes trying to find someone to help with an item I was interested in(a samsung watch). The Carphone Warehouse staff were chatting away as if I was not there. I also planned to buy sony headphones, but curry's staff didn't seem to want to help either. Long story short... I left the store without buying a thing.
3 months ago
Brandon Gaddy
No stock of 2 items I wanted, even tough plenty of the boxes of the products were on display, hardly any shop floor staff to assist.
3 months ago
Kenneth Collins
Friendly and helpful staff at the collection point were coupled with incompetence out back. It took three attempts for them to bring the correct printer model out. Funny, in a way...
2 months ago
Kelly Taylor
Products are expensive at the moment . But I still use colours for quality purpose
9 months ago
Monica Gomez
Excellent service and amazing customer services love it.
2 weeks ago
