Interactive Brokers Group
Investment service Interactive Brokers Group, 110 Bishopsgate, London EC2N 4AY, United Kingdom:
23 reviews
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Address: 110 Bishopsgate, London EC2N 4AY, United Kingdom
Website: interactivebrokers.com
Phone number: +800 4227 6537
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Latitude: 51.5162925Longitude: -0.0811656
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reviews
Heather Goncalves
Incredibly buggy, frustrating customer service which will make you wait for nearly an hour each time you call them. After ages of waiting, they got my issue wrong, reset my account password for no reason, and couldn't solve the actual issue and told me to call back on Monday. I try to login and the account doesn't work because the password was reset and can't be changed online due to "security reasons". So now I'm going to have to call them again, wait another hour or so to resolve this issue. Loads of bugs in the interface as well.
I'm waiting to resolve some other issues on my account and giving a 3 stars first. If they can't be resolved, I'll update this review to one star.
2 months ago
Aaron Durand
Incompetent, almost impossible to communicate with them. Get left holding on forever if you phone. E-mail doesn't work, you get a "technical problem, please try later" message. Even when you finally make contact, took me one month, they do not take any action.
As you can see from all the complaints by other customers, they just don't care. Don't touch this company!
2 months ago
james chumney
i made an order for a small number of warrants and then it purchased me $23000 worth and account was minus. tried calling them to sort this error out and nobody answered for 65 mins. lousy customer service. super slow and full of bugs
4 months ago
Katie Harsch
This is most likely the worst broker I have ever worked with. Their support team sucks as much as it can. They are completely inefficient answering to clients' queries and they took as long as 4 weeks to open my account. Do not recommend.
4 months ago
Niccole Chandler
Unfortunately Interactive Brokers fails the FCA Handbook and its rules for fair treatment and clear communication with customers. It is also required to not mislead the customers. The company has structural problems as tickets, documented requests, and forms are being dropped at will or ignored. IB UK responsible staff often act as figure-heads for the substantial decisions made elsewhere (US, Switzerland). TWS platform is outdated, slow, crashes and experiences issues with connectivity — help or compensation for loss of connectivity will be flatly refused.
2 months ago
Teri Buck
The worst service ever.
You wait many hours at phone, don't apply with us.
Nothing work on the web site and the software.
3 months ago
Dee Meddock
Super slow at answering calls. Long Long Long waiting call times. I spent 78 minutes holding then later gave up. Comon on what company does that and then on top of that dont ever apologise? They are so arrogant incompetent and undependable. They want you to make mistakes on orders so then they can take advantage. Super slow, Stay away plenty of other better brokers out there that actually care about the customers
3 months ago
Dani Algaze
I would put 0 if I could. This company should be banned, in particular because it is a financial one with fiduciary duties. I had opened an account with them and forgot my password. I reached customer service by call (more than an hour wait and no one picked up) and email (more than one month and no response). Is there someone in their customer service team? I am glad I haven't put any money with them. Beware and do not trust this company to manage your money.
1 month ago
ashley arnold
How can a Broker have no phone number or Live chat????? I looked all around their website couldn't find it. they are the worst
4 months ago
Lisa Benson
very very slow. i am staying with account pending for almost 2 weeks and no progression at all. they don't have resources to review new aplications. this mean not enough money. if they keep people holded when they want to open account you can imagine how long time will need to wait for money when people will want to withdrawal. just don't give them your details and attention. they don't diserve
6 months ago
Joe Labriola
Shameful management colluding with the hedge funds to drive prices down. They should face jail time for this! Funds withdrawn and account closed !!
4 months ago
Georgianne Vinicombe
Tried to ask a question by form mail. 5 minutes later and Im stuck and unable to send it.. So then I tried to phone them on the number in this listing on Google, but it says it's an incorrect number. If the customer "service" is this terrible just trying to find out some basic things imagine what it's going to be like when you have a large position and need immediate assistance with something....
4 months ago
charisse filteau
Bank account details dont even match the business name they trade under, red flags all round when bank transferring
5 months ago
Brandon Hines
I have had an account for over a month and still not been able to trade due to issues and waiting for approvals. Cant reach via phone or email use a different platforms these guys suck.
4 months ago
Jiayi Hong
completely agree, their customer service is industry worst, stay away
6 months ago
Stephanie Mahumed
Over 6 hours technical issues!!!
The exchange opens and they have technical issues. Means you cannot open the TWS oder the Website and make any trade!
6 months ago
luis valadez
Why make it easy when you can make it hard? Lousy customer service some of them shouldn't be there.
8 months ago
robert caldwell
their app is tragically awful. Use a different provider to place trades. You'll be lucky if after 50 attempts you are able to login to your account. Terrible.
2 months ago
Edward Bass
error keeps popping up cant sign in. really shady business model. dont trust them stay away
1 day ago
Caleb Fischer
Shocking service.
3 months ago
Mohammed Salih
Misrepresentation and misleading information made by the useless Customer Services' phone team of Interactive Brokers; IB's complaints team does not want to take responsibility for it and refuses to understand that I would never have opened an IB account if I had been properly informed of their fee structure, when I repeatedly asked about it to Customer Relations' people back in June 2019. Since we are at a deadlock, and Interactive Brokers is stubborn in its stupidness and horrendous service, I will file a complaint and claim with Financial Ombudsman Services soon. Avoid at all costs, opening an account with them will only lead to disappointment and frustration.
3 months ago
Rogier Boer
I placed a withdrawal request on 15/07/2019 and the funds have not been released yet despite their same day withdrawal promise during account sign up. I made an offical complaint two weeks ago and haven't heard from them. Their customer service is a waste of time. My significant savings are captive in their account so please do not trust this company. I am puzzled how they got heir FCA license and am confident this will be questioned when I make a complaint to Financial Ombudsmen.
4 months ago
Alex Bagnasco
Very sharp pricing
3 weeks ago
