Halfords - Chiswick
Auto parts store Halfords - Chiswick, 512-518, Chiswick High Rd, Chiswick, London W4 5RG, United Kingdom:
206 reviews
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Address: 512-518, Chiswick High Rd, Chiswick, London W4 5RG, United Kingdom
Website: halfords.com
Phone number: +44 20 8747 6110
GPS coordinates
Latitude: 51.4931093Longitude: -0.2709209
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reviews
Lauryn Keely
Was assisted as soon as I entered the store. The product I needed was found swiftly and fitted within 5 minutes. I was stressing about it but the guys at Halfords were really helpful and sorted the replacement wing mirror out straight away. This was my first time going to a Halfords and I’m very happy with the service. Would definitely recommend.
1 month ago
Julie Brown
I went to get some Allen key holes tightened and yeah got the issue sorted in seconds. But if you're buying an e bike I suggest you build it yourself as I found scratches on mine and I didnt have time to replace it due to my new job starting days after.
4 months ago
Brandon Carroll
Would give 0 if I could. Went down today to buy some bike accessories. I was the only person in the store and completely ignored as I walked in and could not get any assistance. I left and went to an independent bike store on the high street and got fantastic service and what I wanted for less money. Won’t be using Halfords again.
1 month ago
Katelynn Blackwell
Shaun ( Aussie or kiwi) the helpful bike mechanic slimed my m365 scooter for £10 and that included the 300 ml slime and pumping up again! 2year warranty on small punctures! Bargain! THANKS !!!
6 months ago
Steven Corrigan
The service is amazing and the staff always seem to know exactly what's needed and provide the right advice. Always welcoming and cheerful. Weight time may be annoying at times, but that's understandable and it doesn't seem to be intentioned/avoidable
1 month ago
Adais ViruetTorres
Wonderful experience. The staff was super polite and had deep knowledge of the products available. I found the website very user-friendly and the process of ordering and collection at the store was very smooth. The products are also value for money and are of very good quality.
1 month ago
Darin Abbott
Had to pick up an order for my daughter, I found the staff member very polite, efficient and professional. It has been a long time for me to go away from a business and feel I had great customer service and feel like a human being.
1 month ago
Cecilia Melquiades
I struggle with this place. It is consistently understaffed and chaotic. The staff try their best (Scott is fantastic) but there are only 3 of them on and the huge store is jam-packed. Halfords could make more money by forking out an extra 20 quid an hour to hire a couple of new staff!!!
Thanks guys who work there as it must be a grim job but we appreciate you even if Halfords don't!
1 month ago
Michelle Bryson
Waited a long time for a bike health check appointment, when I finally got there the mechanic re-adjusted my gears and told me he couldn't help with any of the other issues. His re-adjustment just caused the chain to come off the bike when I put it in the top gear and upon returning to the shop to complain he told me I'd need to wait till the end of the day for him to take another look at it despite me returning within 5 minutes. I would not recommend going to this branch for any bike servicing or repairs, instead find a good local bike shop. I've had a pretty decent experience shopping there before though hence the 2 stars instead of 1 but one older mechanic was really rude to me once also.
1 month ago
MK Godley
Very efficient and friendly staff, only had to wait for 5 mins for a fitter to fit new wipers. They were actually the wrong ones and he went back in store to get the right ones and apologised profusely for the mix up. Would thoroughly recommend for all motoring accessories.
3 weeks ago
Martin Schmidt
I can't shout-out Mo enough! Everytime he's attended to my bike he's been quick, welcoming, attentive and humorous. A lovely member of staff
1 month ago
Matthew Sargent
Obviously, they're a big brand. They have competent people.
I didn't like how expensive everything is even during these times.
Otherwise, they are as professional as they can get.
Great job!
Thanks
4 months ago
Estela Trevizo
Ah brilliant, just brilliant. Ordered a tyre pump and they replaced it for an upgraded one as it was out of stock. Best local branch, great service :)
2 months ago
justin baca
Amazing staff! The cycle department are the best, have great customer service skills, I’m impressed! Unfortunately cooperate need to hire more staff there for them to continue their great work!
5 months ago
Levi Painter
Excellent customer service from the staff member who served me. He was polite, friendly and very proficient in checking that I had picked up the right reverse bulb for my car. He asked me the right questions and provided me with the answer that I need. Thank you.
4 months ago
Lisa Barton
I bought a new Boardman bike (the 2nd one I've had) from Halfords in Chiswick. It's a great bike, the whole process was very easy and the people in the store were helpful and knowledgeable. Happy to recommend and would def go there again.
1 month ago
stephanie babb
Great staffs! The guy helped me really quick! He has even checked my car and gave me some good suggestion! Thanks!
3 months ago
Oscar Obando
Really lovely experience at the Halfords in Chiswick!
I urgently needed to get my lights changed as they had gone out as I was driving home in the evening! Just the night before. Thankfully I learned that Halfords can actually fit your new bulbs only for a small extra fee
I ordered them that night and in the morning at 9am they were ready for collection.
I got to the store at around 1pm and there was a staff member ready to help me he came out and replaced them straight away! I was in and out in less than 15 mins
I will definitely be coming again
Such helpful and engaging staff it was nice to have a chat as I was able to learn things about my car that I had no clue about!
Very happy and lights are brighter than ever
1 month ago
Ethan Zhou
Kept my bike for nearly 2 weeks despite mechanic saying it would take a day when I handed it in (they still have it). Have called nearly 7 times in the space of 3 hours to ask when I can get it as I need it today, no one has picked up the phone.
2 months ago
Matt Sweeney
The staff is really helpful and patient, I could find what I was looking for and more!
1 month ago
Kevin Annis
It took almost three weeks and two phone calls to a call centre in South Africa before I finally received my order. Turns out it had been delivered on time but no one had bothered to log it into the store (and had presumably still not registered it when I was first told the delivery had been delayed).
Really unimpressed...
1 month ago
Rob Babe
Found everything I was looking for, friendly staff, amazing prices. The place to go
1 month ago
Chris purnell
I had an appointment at 09:30. The door security system was down and I supposed to came back in the afternoon. The tecnian is very polite and helpful. Thank you for the assembling my daughter bike accordingly. Deresa
1 month ago
Ronald Jackson
Selene was very helpful in finding the correct inner tube and pedals for my bike
1 month ago
Droopy
Been there many times over the last few years, have always found the staff to be knowledgeable and helpful.
1 month ago
Don Dowd
Great customer service! Visited for a Click & Collect order. Social distance measures were in place and I was served in good time with friendly and attentive staff.
4 months ago
Lee Shelly
Today I went to Halfords Chiswick to fix my bycicle (apolo white), which I bougth less than 6 months ago, and the technician was simply super rude, he didn't help me at all. He told me I had to pay to fix the breaks when the last time I went to Halfords Hendon I haven't had to pay, and I consider that when the breaks are not working in 6 months it is because the quality it is not the best. Definitely I don't recommend anyone to come to halfords Chiswick and please, hide people who actually have care of customers.
1 month ago
Jesse Clemons
Staff efficient, freindly and knowledgable. Waiting time short and good range of products.
Only reason for not giving 5 stars is that generally Halfords is quite expensive compared to buying elsewhere.
2 months ago
Rebecca M
Nice place relax and multi options gadgets, bikes just missing electric scooters
1 month ago
Marianna Gkolemi
Baha and the team at Chiswick are all round friendly not to pushy on sales and totally professional to your requirements and needs.
1 month ago
Maria Montalvo
Great efficient service and product (cycle rack), thank you!!
1 month ago
jeff grau
Amazing customer service . Thank you , I forgot the name of the young Indian guy S.
great job!
1 month ago
Lindsay Holbert
A young guy in the bike section was incredibly helpful with my bike inspections and had great customer service skills.
1 month ago
Timothy Parlatore
Great bicycle service. Bike service lady is awesome!!! Fix my tyre in 5 minutes. Amazing service!!!
2 months ago
Gerry longcaster
Horrible customer service, I ordered a e-bike almost three weeks ago and they give me a malfunction bike, clearly wasn't be fully tested before be handled to me. The battery or the charger wasn't working, and after a single ride a start to loose pieces on the street. The staff look lost every time you ask a question and completely unorganised. I'm still waiting for the new bike that they ordered to replace the first one. But they are late again. I the general manager of the Chiswick store swore to call me straight away but I'm still waiting. Clearly it will be another week before I can get my bike. Totally unacceptable.
1 month ago
Karo Stigler
Great customer services, you need more staff to speed up the service, because the waiting list to be seen is long . I got an appointment to fix my bike in two weeks.
4 months ago
Nhan Ngo
Not happy with the service! I have ordered a bike here for click and collect and they told me it will be ready most probably on Tuesday or latest on Wednesday. They were supposed to call me. Nobody called me until Tuesday evening. I called them and someone told me that the bike is ready and I can come and collect it. I said I'd better come next day before noon. When I went there next day at 11.00 am, the answer I got was that the bike is not ready yet and I have to come back in one hour. The bike was standing there immediately behind the person serving us and he was behaving as if it had nothing to do with him. Then he turned around and started to fix the bike. We had to spend one hour around the shop in ice cold weather. I can not recommend this shop to anyone.
7 months ago
Jackie Smith
One staff member of Halfords Chiswick really impressed me today - he went above and beyond his duty when helping me fix my problem. As a result I am considering booking my car service with Halfords nearby
2 months ago
Richard Lentz
Popped inn last week as I had 3 lights out on my van , carpark was empty around 10.30am and I spoke to a young man called Sam who couldn't of been more helpful and cheerful.
I was well happy when he told me he'd take care of the lights in my van and he did . Literally 15 minutes later he gave me my keys with a smile and I very reasonable invoice to which I was happy to pay . Great job Sam ???? ???? ????
7 months ago
RASAR KOMATI
Excellent place to shop for Auto parts and bikes , friendly helpful staff too , been shopping there for over 40 years.
2 months ago
Rachel Runnells
Terrible management of online orders. Website requires pre-booking to pick up assembled bikes. However, when I've shown up, I had to wait 25 minutes only to be told that the bike is not assembled, will be assembled today at unspecified time - they will call me.
For obvious question what's the point of slot pre-booking, the guy said it's something people with ties made up in office, and it does not work in reality.
Update: it is not surprising that nobody actually called me, even on the next day.
@Duaine from Halfords: tried to contact the shop - not picking up. Live chat is not working - I get to the queue and then it disconnects. Sent Email to resolutions, but so far the experience with Halfords was consistent - and the takeaway is "avoid if you can".
End of story: after Email to resolutions team, shop called me and said the bike is ready, and I collected it next day. Collection was smooth.
2 months ago
Jose Almendarez
The biggest hit and miss shop ever! You either get a quick and effiecient experience or you get the worst experience where the staff will accuses you of the mistake youve made but what tell you how to avoid the error next time.
1 month ago
Joyce McKellar
Friendly, courteous service provided. Helpful staff. Good quick car health check too. Thank you!
5 months ago
Ivanice Carvalho
Excellent service and very friendly staff.
3 weeks ago
LHarbit
Staff helpfull and good quality price products
2 months ago
Tim Upham
Had a great visit in this store last week, staff members was really helpful and polite, i ordered new bicycle with accessories and they for my surprise fitted all of them on my bike so i just picked it up and was ready to go.
5 months ago
Paolo Cerutti
Very wellcoming, attentive and efficient staff.
Great store and products.
3 months ago
Loana Ruggiero
Windscreen repair. Clear explanation, done on time, cheerful service.
1 month ago
Arlinda Fasliu
Highly recommend this branch for ALL your motor needs.
1 month ago
Renee Armstrong
Halfords tried to charge an extra £20 for fitting bike brake pads whilst the bike was in for a brake cable service. This was on top of the cost of the £10 pads. This was in conflict with their pricing structure on their website. So instead of 30 quid they tried to charge 50 quid. When challenged they changed it straight away.
1 month ago
