Halfords - Chiswick
Auto parts store Halfords - Chiswick, 512-518, Chiswick High Rd, Chiswick, London W4 5RG, United Kingdom:
206 reviews
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Address: 512-518, Chiswick High Rd, Chiswick, London W4 5RG, United Kingdom
Website: halfords.com
Phone number: +44 20 8747 6110
GPS coordinates
Latitude: 51.4931093Longitude: -0.2709209
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reviews
Latonja Payton
Staff (Mo was his name) was so rude, at one point he said (“Go on complaint me, my name is Mo and I don’t care”) I asked for the manager and bald guy in orange jacket claimed to be one, was even worse, he didn’t even want to know what’s happened and started ganging up on me. I guess that’s why his staff can be so rude to customers after all.
Avoid this store!
3 months ago
M Fedoris
Very good service and at a decent price when needed. Highly recommended.
4 months ago
tk e
Unprofessionals
5 days ago
Chad Zear
Popped in with dodgy lights at our new car and got lovely helpful service. Didn't thank them enough as we were rushing off but... Thank you!
9 months ago
Rol Fessenden
Waiting times at the bike workshop are terrible. It's understaffed.
4 months ago
Emmanuel Agwuna
I reserved a bike online for in store pick up. Halfords phoned me the next morning to confirm what time I would stop by to pick the bike up. We agreed that 3pm would be a suitable time for both of us. When I arrived at 3.30pm the bike had not been assembled yet, so they asked me to hang around for 40 minutes or to come back another day. When I went back to the shop 40 minutes later, the bike still wasn't ready... The manager offered me £20 off my purchase, without me having to ask for a discount, which was nice but I'm not very impressed about having to waste an hour on a sunny Sunday afternoon.
10 months ago
Jason Gallagher
AVOID!
I went to Halfords in Chiswick to get a puncture repair. I paid £14 pounds and fixed it straight away. However, a month after (my tyre was flat again. Went to my local repair center to find that the screw that caused the puncture has not been removed by Halfords and that caused the inner tube a damage. Avoid the bike repair centre
7 months ago
Carly Whatley
Good service. specially at the bike section .
Thank you.
1 month ago
Thefucks Idontgive
Stood many a time at the front counter waiting for staff to even acknowledge I was there. They did swap a faulty item without quibble but service is very lacklustre
1 month ago
Eva Suarez
Truly awful service. Arrived on a Saturday, having called in advance and being told, one does not need to get an appointment for bike repair, that of course one needs an appointment. Took ages that morning to get going and I could go on forever, worst thing is that 11 days later, I have not received a call re the whereabouts of my bike and costs. Calling the store is impossible, plus there voice messaging system seems to be broken. One cannot understand the options. But hey, no-one seems to be picking up the phone in the first place....
5 months ago
Christopher FigueroaPerez
Avoid lady whose name starts with "S" - rude and unhelpful, especially when you want to exchange faulty goods
7 months ago
Heather Hannigan
Slightly amateurish, but in a friendly, endearing way. They solved my problem at far less cost than a main dealer.
8 months ago
sarah ritz
Amazing place. Has everything
1 month ago
Kalreece Crow
Helpful staff, but one of the smaller stores so smaller range stocked.
5 months ago
Michael Streff
Took my bike in for a long overdue service, mechanics worked with me to get the most value for money with all the needed parts and service. All done well and when shortly afterwards my shifters failed (stretched the mechanism over a year of bent derailleur) the manager helped me get them replaced without paying more than the cost of parts - very happy.
Like all halfords there are bike mechanics who can do anything, bike mechanics who can install new parts (most effective method of repair), and general staff who can do the bike repair stuff you could really learn to do yourself. I personally think everyone with a bike should be able to replace a flat tyre and patch an inner tube... Though I can see why if you have enough money you might just spend 14 quid to avoid getting your hands dirty.
8 months ago
Olien Taber
Hopeless. Went in to enquire about buying a bike, was ignored for 10 minutes so asked one of the staff if there was someone I could talk to and received a grunted reply along the lines of 'yeah, in a few minutes' after which he went back to doing what he was doing. Won't be getting my business.
5 months ago
Mo Man
Just a small shop but with very helpful staff.
7 months ago
Maureen Brown
Ignorant rude and unhelpful staff. Visibly sighing and tutting because he had to go out the back of the store to get the item I wanted.
3 months ago
Ines Lazarte
After truly poor service from Halfords in Ealing from an overworked and Zombie-like repair team. I was pleasantly surprised by the quick efficient and trustworthy service at the Chiswick branch.
3 months ago
Ortwin Schmidt
Ridiculous service or should I say lack of. Was told to bring my bike in for 9am on Thursday and that I could have a same day basic Bronze service. Arrived at 9am and was told it could not be ready now until Monday.
Bye bye Halfords. I shall be using your competitors 3 doors down!
3 months ago
James Farley
About 8 staff in the building. All of them seemed too busy to speak to us or the 3 other customers in. Then rude, standoffish and unhelpful when we got to speak to them. Don’t bother.
3 months ago
Jerry Clarke
The worst customer experience I've ever had.
The staff here will do anything they can to ignore you. I finally asked someone for help at the till because there was only one person in the bike area. I got a shrug and told 'and he'll still be there so go and wait'. I decided to just buy what I had and was served by another member of staff who was equally rude and didn't say anything to me or even look at me. I ended up feeling really depressed about the whole experience.
Left knowing I would avoid all Halfords at any cost. Went up the road to Evans where they were very helpful.
1 month ago
Holly Norsworthy
This place is a total rip off
I cannot believe that I was charged for four light bulbs and for fitting
Price £45
Two head light bulbs twenty pounds plus fitting £36
Bulb X 2 £4 fitting £5
Total price £45
This was for a Citroen C3
Not even sure the bulbs had gone
Just was advised to change
Please please use somewhere else as the bill comes when work has been completed
10 months ago
Martinus Sudarma
The problem was I had a problem with my inner tube so I decided to get it replaced. I brought my bike in and requested their help, with out a fuss your employee told me the price of the job to which I agreed for the work to go ahead and told me it would be completed within an hour. I left knowing my bike was in good hands and even though the job took longer than I was told which meant I could not get to the store in time before it closed I was satisfied that the worked had been completed "TODAY". I collected my bike the following morning and was displeased by the tube valve which was long as I have had problems with this type of valve when I have had to inflate my tires in the past however I was pleased with getting back to ride my bike and took it without a moments notice. However the main problem a day after , on returning from a casual bike ride, I felt discomfort when riding I could feel every pavement slab which caused me to pull over. by my surprise and anger My tire was flat but the problems only got worse when examining the flat back tire I also noticed it was not properly secure and tightened correctly which lead it to wobble form side to side. as I was walking home I called the Chiswick store and there was no remorse on their part it felt like I was talking to a machine by saying just bring it in tomorrow maybe they may be able to repair it again for free. but all together I was disappointed in the job as a whole and so has friends of mine as the company has let me down too many times now
3 months ago
Olive Patman
So slow.. make sure you have lots of spare time to wait
3 months ago
Lucy Rozell
Staff unhelpful, not interested in slightest with providing service or even helping with issue I had, wanted charge me 8pound to stick new glass mirror on, useless place never again
1 month ago
Celena Johnson
Fab shop. Super helpful without being pushy.
11 months ago
Danielle Collins
Helpful and friendly
3 months ago
Jeremy Prado
Incompetent people work here! DO NOT GET YOUR CAR DONE HERE!!!!!
5 months ago
Anna Knight
helpful and knowledgeable
1 month ago
Iago Dias
Halfords have always provided the item I needed but the store is well under staffed and it takes a long time to get served
6 months ago
Alicia Green
Very good customer care.
4 weeks ago
Dylan Jin
Terrible customer service, really disappointed.
1 month ago
Anna Torres
Useless really very abruptly rude and no customer service whatsoever!!!
1 month ago
Alfred JHB
I ordered a Bottom bracket Cages for replace in my bike and then I received a txt with order confirmation and the piece was ready at store.
Unfortunately when day after I been in store the piece was out of stock.
This is a very bad customer service!!!!!!!!!!!
7 months ago
Mighty Mug
Always the same
2 months ago
Vy Chantharasy
Halfords being halfords
7 months ago
Kim Binnenkade
Horrible customer service. Stay away from all Halfords
4 weeks ago
Tina Labois
Lack of customer service this afternoon, so I went a few yards along the road to Evans Cycles instead.
7 months ago
Raymond Gu
Useless. Line of 45 mind to talk to someone and then they inform you they are full.and can't even book an appointment for a bike repair
1 month ago
tatu lappalainen
Ok
5 months ago
Karthik Nagappan
Very bad service in this store chiswek
4 months ago
Jimmy Yao
You can order things you need it will come to the branch in few days to collect
4 months ago
Sandra Maria
Quick, fuss-free service.
Lots of parking space.
5 months ago
Ebrahim Ahmed
Friendly staff
1 month ago
Vicki Rodriguez
Pretty good
7 months ago
Shafak Alsaeedi
5* Especially Justin the Technician + Sarika
6 months ago
Pamela Rutherford
Bike department friendly and enthusiastic
9 months ago
Tara Stevens
Great staff!
5 months ago
Donna Pruett
Worst service ever. Staff very ignorant, wish I could leave 0 stars. Enough said.
6 months ago
