O2 Shop Leicester - Highcross
Cell phone store O2 Shop Leicester - Highcross, Unit 55 / 56, Highcross St, Leicester LE1 4FQ, United Kingdom:
43 reviews
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Address: Unit 55 / 56, Highcross St, Leicester LE1 4FQ, United Kingdom
Website: o2.co.uk
Phone number: +44 116 251 8867
GPS coordinates
Latitude: 52.6365409Longitude: -1.1356887
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reviews
Leo Vergara
Great service from Vinod, good looking shop.
7 months ago
Xin Han
Helpful people! BUT WEN I WENT IN TO UPGRADE MY FONE TO GET THE ACTIVE GALAXY WATCH 2!!! WHICH THEY TOLD ME IT WOZ!!! TURNS OUT ITS THE FIRST ONE!!!NOT HAPPY!!! WILL EMAIL 2 COMPLAINE TO EM!!! N WEN MY CONTRACT RUNS OUT IM GOING ELSE WHERE!!SHAME REALLY ????????????
3 weeks ago
Brandon Juan
An excellent guru
1 month ago
Travis Weber
Disappointing visit. Doorway blocked by large notice board and yes I know we have covid restrictions. Allowed in shop and led to display and constantly followed around by staff member. Almost in my pocket. No not for me .
9 months ago
lukotomara
Dean was great. I got what I wanted and the service was very friendly. It's why I stay with O2.
11 months ago
Camaras Areas
Went in as my contract is up for renewal and wanted to see what they could do. Spoke with someone who said someone would be over shortly. I took a seat. Chap comes over and couldn’t have been less interested in dealing with me / working / helping if he tried. To ask about contracts I was handed a magazine and told to look myself. I decided what I wanted but there was no “Shall we do it then” or such from him so will do it elsewhere.
Disappointing O2, very disappointing. The chap concerned will cost you customers.
3 months ago
Liz Morgan
I nipped into this branch for a case and screen protector for my new work phone as O2 has a great variety of high quality accessories. I was served by a lady called Bushra who was very helpful; she went to the stock room to get me all available accessories for my phone and put the screen protector on for me too. She was lovely and gave me great service, I'd definitely recommend her and this branch as a whole!
2 months ago
LaShawn Grant
This O2 shop is great. Not only they have a lot of devices on display, but the staff is quite welcoming. They are able to help you with anything you want and that you can't get by calling customer service. If you are an O2 customer or someone looking forward to joining O2, this is a good place to go.
7 months ago
GoofySkate
Never answer their phone but when I always go there staff are pointlessly wondering around??
7 months ago
Javier Rosario
Amazing customer service, I'm happy visiting this branch!!! Big thank you to Amit :) helpful person
2 months ago
Meenakshi Garg
This new O2 store looks very good and modern but rather disappointed that store had no demos of 5G and the staff seemed to know little about it or where they had coverage
2 months ago
Michael Kostboth
Very helpful with a SIM swap. Top security. Good to know!
3 months ago
Edwin Arevalo
Pleasant staff, quick and easy sarif change. Lots of knowledge. Would use this place again of I'm here
4 weeks ago
Sabrina
there was really helpful towards the big problem I had with my phone yet again
2 months ago
Pat Pate
Instant service, excellent recommendations based on my requirements
4 weeks ago
Alexander Pearson
Staff brill. So helpful.
3 months ago
Dean Hill
Place was gd got gd deals atm and latest handsets
1 month ago
Zakaria Oual
Not that helpful other than suggesting I go to the Samsung shop.
4 months ago
Phil Wolff
The Black male O2 representative should be terminated over his bad behaviour (just in the course of a few minutes!)
O2's hairdresser good.
4 months ago
Ashlie Pappas
After preordering 2 new Note 9 phones and paying £49.99 each. i was told to collect the the following week, they offered me £255 sale back and a further £200 pre order offer. No further explanation.
On collecting the phones i was told if they deduct the £255 i would loose the additional £200. They then told me i had to make arrangements over the internet to get my money back. I now paid just under £600 for the privilege of shopping with them. They proceeded to transfer my details from the old phone to the new phone, with the help of a Samsung rep. The O2 staff had let the rep do their job. Nearly 4 hours later, yes 4 hours
they had lost most of my pictures ( grand children holidays etc). During this time we had sent out for food and drinks. By now my wife and i had lost the will to live. We complained to the assistant manager, who was absolutely clueless, trying to make one excuse after the other, we took the phones in a semi setup state and left.
I had also convinced my daughter and son-in-law to buy the Note 9 also.
On getting home my son-in-law had set up his phone perfectly, he reset my phone and transferred all the data from my old phone to the new in only 10 minutes.
I phoned and complained to O2, who could not believe the way we were treated, and will follow up the complaint personally.This is 4 hours my wife and i have lost and totally wasted. Unfortunately the system does not allow less the 1 star rating.
we have been with O2 for over 12 years and now seriously thinking of leaving.
I cannot understand how O2 recruit such awful staff who were so unprepared and lack customer skills, for was the the launch of a new major phone.
A & G
5 months ago
Jose Ruiz
Was not happy didn't help my problem
5 months ago
Michael Graham
Always go to this store for upgrades, Staff are friendly and helpful. Knowledgeable about all the products and services
4 months ago
christine rigali
They are crook trying to obtain people bank card details with the security code pretext in to do credit search
4 months ago
Jacob Gozon
It has a very good business
5 months ago
Sergej Salyzin
Try to use the one at Gallowtree. In here they just try to deceive you without telling you all your options. I asked for a plain sim card pay as you go without any package in it, only with a top up of £10. The only option I was offered was with a big bundle which would automatically spend the £10 into a set of data-calls-messages. I explained that I'd need this for people visiting in 2 weeks time and therefore it would be a waste of money, and therefore, if I could please get a plain sim card with a regular top up. She kept telling me about this option only, even when I asked whether they changed their policy and they don't sell plain sim cards for pay as you go without any bundle bought. She kept showing me on an O2 magazine only the page with the big bundles. Guess what! Eventually I left really irritated for being deceived and I visited O2 at Gallowtree. Over there I asked for the same thing and the guy showed me both the page that the previous O2 employee had showed me (with the bundles) but also the next page (which the previous employee just hide) with the classic plain sim card. In 2 minutes I had an excellent customer service, presenting me with all the options I had, asking me which one I prefer, and buying it. No force to get the option that wasn't the best option for me. Never again at the Highcross shop!
4 months ago
Yung Yeezy
Good staff, avoid the manager but the rest are helpful and friendly
6 months ago
Lynmarie Clark
Went in to discuss upgrade. Very professional.and knew his stuff
9 months ago
Andrew Effrat
Brilliant phone service
2 months ago
Ames Lee
Quality staff
3 months ago
Alvin Wescott
Never answer there phone been ringing for 30 mins joke....
10 months ago
Jonathan West
Hi it's me again Sue and all l can say is if you want to find anything out about phone accessories don't go there the staff are very rude and they're just generally not very helpful at all ????. So once again do bad for now speak to you again soon yours truly sue ????????.
4 months ago
Shubham Bharti
To busy
5 months ago
Fred Kurzweil
Normal phone shop...
8 months ago
DonnyFrusciante III
High priced
4 months ago
Andy Davidson
Excellent
5 months ago
Ross Mansfield
Amazing service
6 months ago
Jade Escobar
Couldn't transfer pictures from one phone to another
3 months ago
Matt Perva
Been ringing them for 20-30 minutes now with no answer, i get you have to deal with customers but that's surely what the phone is for aswell...
Can really tell they care about customers
4 weeks ago
Holly Taylor
Booked appointment for 09:30 stood out side shop no sign of staff or opening times on window website says open at 09:00
10 months ago
Beverly Smith
Just great
4 weeks ago
Gillian Rivera
Bardzo nieprofesjonalna obsługa zero pomocy
2 months ago
Darla Powell
Servirea este destul de buna.in wikend personalul ar trebui mărit.
4 weeks ago
Jenna Jarrell
O.K
1 month ago
