Three
Cell phone store Three, Ll99, Highcross St, Quarter, Leicester LE1 4FS, United Kingdom:
54 reviews
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Address: Ll99, Highcross St, Quarter, Leicester LE1 4FS, United Kingdom
Website: locator.three.co.uk
Phone number: +44 116 262 0539
GPS coordinates
Latitude: 52.6365724Longitude: -1.1367460
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reviews
Mollie Mckibben
Such a nice store and team! The manager, I think she was called Vicki, was so helpful sorting out an issue my husband had with an upgrade he’d done over the phone. Thank you!
10 months ago
Beatriz Benitez
Raluca was very patient and she took time to teach me things, even as I am going near 80 years old. She's a good teacher and happy with my experience .
6 months ago
Shelia Robbins
Staff really friendly and helpful. Felt safe whilst informed and had a positive experience. Will be visiting again.
10 months ago
Ben Tyree
Really impressed with the store, they've done a great job of being Covid compliant and the team were all really friendly. I'd been putting off going as I thought it would be a faff but they were fab!
9 months ago
Michael Thompson
Really polite and helpful staff. Took the time to explain the upgrade to me as I'm a bit of a beginner and didn't mind answering all my questions
3 months ago
Tommy Dunaway
Very nice and kind people! Very professional to.
9 months ago
kushi interiors
I walked in to the Leicester Three store to upgrade my phone, wow the friendliness of the staff, customer service amazing!
The store manager, Sophia and Zach , guys you where born for this customer service thing,keep up the good job.#iamstayingwiththree
3 months ago
Julian Islas
I'm always a bit concerned when people who claim to know what they are talking about are actually googling for solutions. Staff very attentive but couldn't solve my problem, which still exists a month later.
4 months ago
Hubert Riley
The assistant manager in this branch Jay is great and his staff are really helpful. Pity they do not work for a better company. Three's customer service is awful. I have now attempted seven times to get an iPhone unlocked that should never have been locked. It was bought outright not on a contract but locked to the first SIM used in it. WHY WHY WHY.
5 months ago
Emily Co
I want to be always served by Raluca, excellent customer service and very helpful.
3 months ago
Jack Olivieri
Great and fantastic help from Aum who had a lot of patience. He was brilliant and transferred my data over for me. 5star service would reccomend for everybody to come here! Thank you again Aum! You where a Huge help!
4 months ago
Annette Allen
Need antenna for home wifi, they say we don't stock them, phone customer services, they could get them but can't be bothered,
4 months ago
Katie Liang
Great service from the new team in this store. Will be using this as my go to store from now on
7 months ago
Robin Greene
I have visited the shop 3 times in the last two weeks. The 1st time was to ask about getting my first touch screen.
I spoke to the same lady all three times she was one of the managers of the shop and she was serving customers and helping other staff members at the same time.
I did think that maybe the shop was so friendly because I wanted to buy something but the 2 other times I visited they were less busy and even more helpful. I was offered free lessons on using my phone and the staff were very patient and kind when helping me.
7 months ago
Jonathan AMT
Customer service was bad they spoke to wife
With no respect wouldn't listen to the issue she had so we canceled and left never went back much happier on Vodafone
2 months ago
alexander sanchez
The men Aum is a God given men he is the best of the best in store may the almighty God bless him .
5 months ago
Norris Cole
Today I upgraded my contract with 3 the service and deal was great!
Thanks to staffs and JK ..
2 months ago
Victoria Lesce
Good customer service
9 months ago
Derious Nichols
Popped in to three today with my wife to upgrade her phone. Was so quick and simple was impressed Laura who served us was super friendly and even though we'd done our research and knew what we wanted she still had a look for us to see if she could save is any extra money. We where in and out with a new phone in what felt like 15-20 mins. It was really good customer service and nonsense. It was a lot better then some of the other phone shops I've been to this year as someone who changes their phone very frequently I will bear this store in mind for my next purchase.
4 weeks ago
Michael Imber
Good experience.
9 months ago
Naresh Kumar
Not bad
8 months ago
Kenny J
Lewis is brill and helpful
2 months ago
Justin Mcgowan
Was served today by a very helpful young man named Lewis at HighcrossbranchLeicester. Sorted out my problem and was extremely knowledgeable
7 months ago
Joel Wilcox
Information on my phone, staff very friendly.would recommend.
5 months ago
Chris Nunya
Very rude staff when speaking to them they were speaking very loudly to us and we did not raise our voice at all she was very argumentative explained I wanted to change the phone we had bought for a different one ripped us off with a contract that we could not change the phone absolutely disgusted ????
Think you need to hire some new staff that can talk to customers correctly and treat them with respect!
3 months ago
Kelle
Quick and good service
7 months ago
Saeid Hamzai
I was told on the phone by 3 when I ordered a new contract that I can hand the phone direct to the store there and then if I don't like the phone I ordered. The signal is shocking with this network so I said I want to hand the phone over. They refused in this store and I've been waiting on the phone for ages for a return. 3 network keep placing me in various ques and it's very frustrating. I will be complaining.
5 months ago
maarten visser
Had lots problems. Not using shop again
3 months ago
Renee Reynolds
Went against what 3 customer services staff advised on the phone, for the sake of £5 paid the money to get my sim quicker. Also very pushy sales techniques which was sneaky as as I only wanted a new sim not a new phone
4 weeks ago
Nikal Frothe
Worst customer experience ever I visited the store to upgrade my mobile they even dont check my details the young girl she was ere th she said you have to pay early upgrade and i call to 3 i upgread for free,
6 months ago
maria salinas
Good deals on pay as you go £10 for 3000 minutes
4 weeks ago
Krishnaswamy Ravichandran
Got the iPhone 11 pro max
2 months ago
Karasaph Exonar
Worst customer experience ever!
I visited the store to upgrade my mobile and i have to say if you want to be talked down to, treated like an idiot and laughed about behind your back then i reccomend this store, the lady who served us was unhelpful and argumentative, of course we had questions but i felt uncomfortable to even ask them, and then to see the lady laughing and pulling faces to her store manager about us behind her back is awful! you would not expect that in any industry! well i will never visit this 3 store again for help with my contract, i would rather travel further!
4 weeks ago
Preston Murphy
Very polite and helpful staff...
7 months ago
trisha lee
Firstly, upon entering the store all the staff were busy but I can't complain as usually if you walk by the staff are just sitting around talking so I'm giving it 2 stars based on the fact the staff approached me once they were free.
I went in knowing what phone I wanted but I wanted to take a look prior to purchase. Disappointingly the phone are clamped so that you are unable to handle them. The staff knowledge was limited on the product and one of the main features of the phone was the speakers.. but there was no pre-loaded music for the staff to show me.
The staff were very negative towards the phone I wanted telling me there's 'no wow factor' behind the speakers and that the screen is comparable to some other phone. In fact, the staff had nothing positive to say about the phone which ultimately ended in me leaving empty handed.
The whole time he was telling me I should buy a Samsung which is significantly more expensive ( so my guess is they get a significant commission based on the sale ) and is not the phone I wanted.
As a general overview the staff were pushy towards high end phones and didn't know much about the products they were selling.
7 months ago
Rochelle Punit
Knowledgeable friendly staff, didn't feel pressured to buy.
4 months ago
Wen Zeng
Couldn't help me resolve my problem with l terrible network
4 weeks ago
geni sharma
Amazing staff
4 weeks ago
GAVIN SMITH
Didn't have a clue what was being said!
4 weeks ago
Joshua Kisselbrock
I was soon saved.
4 months ago
Carl Marie
Nice
4 months ago
Stacia Heinrich
Meh
3 months ago
Jeremy Courtney
Exceptionally good
4 weeks ago
Keith Perry
Good & friendly staff
4 weeks ago
Grace Coleman
This is a joke, not a company
3 months ago
Gregg Kennard
Really friendly staff -
4 weeks ago
Shi Reads
Not helpful at all. Lock my number without any warning. Staffs here play with their phone and left me with a phone to call their support number.
6 months ago
Luis Lamaw
Helpful staff
6 months ago
Alexandra Caicedo
Store is very small compared to other phone shops, also some members of staff are very rude.
6 months ago
Leticia Andreas
Great banter with the sales people, good bunch
1 month ago
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