Vodafone
Cell phone store Vodafone, 35 High St, Leicester LE1 4FP, United Kingdom:
57 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: 35 High St, Leicester LE1 4FP, United Kingdom
Website: vodafone.co.uk
Phone number: +44 333 304 0191
GPS coordinates
Latitude: 52.6363734Longitude: -1.1357535
Location on the map
Get directions
reviews
Em Camargo
Absolutely terrible customer service at the Vodafone Leicester Highcross branch on 12/12/20. Went in to ask for a sim card to fit new phone while maintaining same number - a less than 5 min job. Was told that because of Covid, they are operating a queuing system and got my name on the list and told to expect a call within 30mins to come back to be served. Popped over 2hr later to be told to wait for another 1hrr minimum. Out of the 4 people who I could see, 1 was serving a quite demanding customer (was in the queue for 30mins the second time around and the customer was still there and was clearly there for a while), 1 was permanently starting at a computer screen, 1 was engaging with the queueing customers (effectively writing their details so that they will be contacted in 30 mins like I was told the 1st time around) and 1 was in the back office and only popped out when I started taking pictures of 'the situation' to be able to use as evidence. After discussing why I am taking pictures of the shop, I decided to move away without my new sim card and having lost 2hr of my life engaging with a bunch who clearly saw customer-service as an inconvenience (they were too many disgruntled customers before me). So here you go...I have warned you. You are better off with a new network who values their customers. Get your PUC code now.
7 months ago
Rebecca Sewell
Great service and helpful staff.
8 months ago
Josh Trahan
Due to Covid19, the staff and the store make you feel safe. All have face masks on and store is clean. We visited the store to help my wife as her sim wasn't working. The advisor sorted the issue out straight away. The staff there are always helpful. Thanks staff of vodafone highcross.
11 months ago
Leo White
Fantastic, staff was extremely helpful too..thanks Nitesh for all the help!!
8 months ago
Brian March
I recently visited this store looking to upgrade my handset to a later model. As soon as I arrived I was pleasantly greeted by a young member of your team called Callum. He went through a range of options regarding phones and packages available. Fantastic service. Would definitely recommend.
1 month ago
Raani K
I went in shop asked if could help me had an instragram for problem Asian guy wasn't helpful rude folding his arms I said you don't know much do you I stormed off. Bad staff, I wouldn't go bk there, again.
9 months ago
Anastasiya Flaksman
I visit the store today just to replace my SIM card went to the store 1 hr before closing time and the sales advisor called umir spoke to me very rudely and said that we can’t see u today come back tomorrow .
I asked him to call the manager and he replied that his the manager of the store but on his name badge it said sales advisor. I go to the store 1 hour before closing time y can not someone help u very very poor customer service
11 months ago
Reggie Matthes
Everyone's free here but no attention towards customers. Very lazy staff and just roaming around. Its only one customer in store and 3 staff and we are waiting in the que for so long.
11 months ago
Allen Alisha
Lovely staff and very helpful
8 months ago
Edward Harden
I’ve been with Vodafone for quite some time, although not perfect (yet to find a phone company that is) they always have a solution to an issue if there is one, I can see previous reviews that say the people here only ‘sell’ but that is a sales assistants job, it’s in their job title. I’ve had a couple of issues in the past and been in to store where a lovely assistant pointed me in the right direction and how to deal with the problem. Thank you for the help!
3 months ago
Christine Kloosterman
Went in the shop to replace my sim card to a smaller one.. Wast waiting too long. Excellent service in store. Would definitely return when due a upgrade thanks
3 months ago
Sean Larusse
The staff will constantly lie to you as if they are trained to lie to you. Was promised that the phone would be in by the monday to be then told that it wont be in for well over a week. When we rang Vodafone directly they told us that they had plenty in stock but the staff would give us one as they could use them to sell more contracts
2 months ago
Nicole Wells
Amazing kindness and helpful...
Thank you very much Nitesh!
4 months ago
Janie Barajas
Partner went in for a new phone, service from the store manager was so good, I ended up buying one as well, couple of issues with connecting my phone but he always kept in contact with me even without me being in the store, he was there from start to finish Awesome!
3 months ago
Keith Smith
Good service end fast,thank you.
7 months ago
Elizabeth Charles
This store employees are the worst I ever met. I went in to this store because the Vodafone online chat support told me the only way to help on my problem is go into and they could exchange my faulty (£640) half year old handset. They asked me to call Vodafone on a number because they cant help me anything they just here to sell. I tried call the number but no coverage in the store so had to go out... The line disconnection 3 times when i gave up and told for them please do something to help me about the device. Nothing! I left before did something....If you don't want to waist your time don't go there! They can't solve anything! Rude and really discriminative people's there! ( I'm really close to take my number to other provider - like EE where i have contract too..)
2 months ago
Dennis Reedy
I think Vodaphone has gone down Bank customer service bad & lack of stores in Leicester now. I always thought they were the best but not anymore
2 months ago
Laskrr
Changed to them after being with 3 for many years and now get better service
2 months ago
Lilly BROWN
Unhelpful staff.
7 months ago
Joe Kennedy
Really helpful
10 months ago
Nat Man
Great service very helpful wife bought a new phone because hers is ancient but needed one! !
4 months ago
Ronda King
Waiting for over an hour to be served. I'm so hacked off I think I'll change provider. Also, zero sympathy from the staff. Rang customer service and got a far better service, solutions to my problems, and decided to remain with Vodafone, but will never go back to the store. Ever.
9 months ago
Greda Koketso
Excellent customer service made me and my family feel welcome even went that extra mile and made my kids laugh
5 months ago
LaZetta Robertson
I personally have never had a problem with Vodafone service
4 months ago
Mathilde Descamps
Helpfull staff . Nice shop. Unfortunately unable to sort my phone problem.
4 months ago
leon dwinga
Vodafone are good but staff here vary. Not sure they know the details.
4 months ago
Lorraine Mangini
AlAlways a busy place. Service is not very fast.
4 weeks ago
ayean joshi
Absolutely no help whatsoever and no reward for loyalty
5 months ago
TJ Henkel
extortion in this store i wanted to swap old sim card to nano swap supposed to be free but told my id wasn't good enough photo id then wanted £10 for new sim card just made complaint to head office this was pay as you go they are sending me free one also sent for back up from giffgaff been with vodafone for years not the best way to deal with customers i'am also contacting ombudsman.
3 months ago
Jeff Ballingall
Absolutely awful. Never gone over my data in 18 months i have had my contract. Aparently last month i went over and they charged me £78.
My contract states I will be charged 6.50 for each 250mb Over my normal data I use. Vodafone have charged me £6.50 for every time I used the internet that month. I spoke to them about this and they said the contract is wrong that is not how it works.
Just lost yourself a loyal customer as I will not be renewing.
Dont know how you can say the contract is wrong, you wrote it and are not willing to honour it. Wpuld give 0 stars if I could.
5 months ago
ChristianDirk Ludwig
Useless, wouldn't give me a free payg sim even though customer service told us we could.
2 months ago
melissa johnson
Bad service . Was conned into having a contract instead of pay as
you go. Phone difficult. Took issues to Ombudsman. They should have apologised but never
did. They pulled out of membership
of a scheme, so they cannot be
held to account by Ombudsman
any more. Avoid them like the
plague.
4 weeks ago
Daniel Pinkerton
Went into store last week and the lady that served me sorted all my phone issues????
2 months ago
T Mack
Always Vodafone 5☆
10 months ago
Ogonna Nwabuikwu
Very helpful & polite staff
7 months ago
Clayton Putt
Total waste of time & effort, went in to sort out a business account issue, to be told by staff they could not deal with business issues, this followed spending a hour on the phone with their help line, who recommended the visit the local branch in the first place. Arrrrr .......
5 months ago
John Powers
Went in to collect a phone, 50 minutes later left the shop. Mistake by vodafone meant they had ordered wrong colour - it took 3 assistants 50 minutes to sort it out and a call to complaints department. Manageress didnt even have the decency to get off her chair to come over and ask what the problem was, just shouted across the shop "we'll sort it"!! Not recommended at all!!
7 months ago
Sher Fox
Staff not helpful at all. Sitting chewing gum, no attention towards customers
3 months ago
Cristian Aparicio
Absolutely shocking ????
3 months ago
dustin lyons
Very unhelpful, staff and sullen manager, had to use my own phone in shop to contact Vodafone customer services, because claimed couldn’t do this. Customer services were appalled that we were given this information and are raising a complaint and investigating.
7 months ago
Marjorie Sturgeon
Top notch servicr
2 months ago
Olga M
Staff here always very helpful and polite
4 months ago
Derek Bourdeau
Good staff, polite and knowledgeable.
3 months ago
Edward Irby
Very helpful
4 weeks ago
Brianna Johnson
Brilliant customer service
2 months ago
Joanna Pratt
Good customer service
3 months ago
Isak Botma
I go into the Vodafone store where customers are being attended to and no staff are standing around. Once i was served i was given quick and efficient service. what i didn't know was that the sales assistant was AN IDIOT and had told me that i can activate a microsim once i got home through customer services. I had done this as i still needed my existing sim during the day. after 45mins in a queue on the phone, i find out it must be done in store and that the rep had had several calls during the day with the same problem. Will i even be able to use my nexus 4! ugh
8 months ago
G Donnelly
Almost an hour and still waiting for my turn
4 months ago
Brendan Hoban
Very helpful
4 weeks ago
Hyeonwoo Cho
Its an alright phone service
2 months ago
1
2
