Currys PC World Featuring Carphone Warehouse
Electronics store Currys PC World Featuring Carphone Warehouse, 194 Western Rd, Brighton BN1 2BA, United Kingdom:
220 reviews
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Address: 194 Western Rd, Brighton BN1 2BA, United Kingdom
Website: currys.co.uk
Phone number: +44 344 561 0000
GPS coordinates
Latitude: 50.8239571Longitude: -0.1460240
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reviews
Tyler Einberger
Great prices for phones. Better than anyone else in the UK
4 months ago
Bruna selfani
Good for all electronic goods. Check prices via web before for offers and deals. Think for taking out a support contract if you are not staying in the UK.
7 months ago
Katie Hogle
Poor stock and bad customer service. I was told to go to Tottenham Court road store to get what I wanted, the staff said they will have in stock as it's a bigger store, when I got there they didn't. Totally wasted my time.
4 weeks ago
Jody Shaw
Not enough inventory...Sometimes I wonder why I still bother to check out the high Street. That being said, there are much better Curry's PC World stores further out...And their website is good too.
8 months ago
Marie Hutchinson
I experienced very helpful service.
The salespeople were hovering discreetly at a close distance, allowing me to browse the shop peacefully without someone breathing down my neck, yet at the same time they were readily available to answer any questions.
3 months ago
David Rayis
Great customer service from Emily, very helpful with the genuine smile. Well done and thank you!!
8 months ago
Josie Bays
Very helpful and friendly staff, had just the product I wanted and answered every question I had.
4 weeks ago
ANNA WOOD
Well equipped shop selling from small to big items for your house. I personally prefer to buy from their website because it has everything.
9 months ago
ann goliat
I was so offended by their rudeness. Especially the person(don’t want to point out the sex bc I’m trying my best to be nice here) at the counter. I almost cried as I left. I mean, have you ever been to any store where they show contempt for you even though you are a paying customer???
5 months ago
Kim Anderson
Worst service ever, actually there was no service at all. They didn’t even listen to me when I asked about a camera cable and they didn’t even want to check if they have it in stock. Thank you for nothing
9 months ago
Stefanie Greene
Very good bought just what we wanted staff very helpful.
3 months ago
KHAMIS ABDULLA
Why do people go to John Lewis? Because you don't have to prove to the staff that the headphones you've literally just bought are dodgy on the bass notes... Eventually managed to convince them and get my money back, but when John Lewis and Amazon make things so easy why give yourself the hassle... Avoid
6 months ago
Kent Speigner
Finally a big big warehouse where you can find a little of everything! Sadly I went for asus laptop and they’ve had only 2. They have a lot of choices for dell, hp, acer and Lenovo
4 months ago
Wonho Bae
Decent new store. Feels light and spacious. Much better than the old cramped one near Tottenham Court Road.
10 months ago
danielle riley
POOR SERVICE, POOR QUALITY. J6 SAMSUNG camera is the worst phone camera I have ever seen in a phone. It ruined my trip, I am not able to take a single decent picture. What a waste of money (219GBP) and time. My phone was just 20 days old and I was told they cannot do anything for me as the warranty just last 14 days and they were not able to buy it back, trading, either.
Honestly, what a bad idea buy my phone in such a mediocre store and useless team.
5 months ago
Tanishka Arora
Would be good if the flagship store had stuff in srock and not have to order it.
4 months ago
Monica Bertoia
Got good laptops but don't have fridges and smells like curry near the back.
4 weeks ago
Mirna Quintanilla
Not only has my £500 Asus laptop hard drive failed 2 months out of it's 1 year warranty, when the back was removed we found masking tape on the back of the hard drive indicating it was secondhand in the first place!! PC World have no comment!
When I initially walked in to the store to purchase it just over a year ago, the first machine I took home and spent time loading up crashed and failed. They just took it off me and asked if I wanted another. So I took another and guess what...? That failed too. (Should have seen this coming I know!) so I returned that one and this is the third machine. So after 1 year I am now having to pay over £100 to have mine repaired.
Cannot encourage people to go elsewhere for your equipment, for PC World will disappoint nearly every step of the way.
So to round this off, I approached PC World Customer Services and emailed them with my concerns, and instead of passing my complaint to the relevant person they have just told me that I can write to another person in customer services. AWFUL/Could not be worse!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
11 months ago
Amelia Miller
Helpful staff, but as with everyone other electrical retailer, they are not what they used to be due to online competitors
5 months ago
Bibi Lafleur
Staff don't have any idea about their products (Computer products and acc)
6 months ago
C Mayhew
I went today around 13:30 because few days ago i bought the HP of 189 pounds, because i though that at least that computer was working for reading some files but apparently i was wrong and at the same time no one advised me about it.. but let’s skip this i went to the exchanging desk for changing or refound my product there was a nice guy that told me that probably they couldn’t do refound and that he had to talk with the manager or someone else , i waited a minute and he came back with a short blonde girl with blue eyes (probably the manager) that she told me in a rudest way ever that they couldn’t give me the money back and next time i have to read the label properly like if i was a stupid .. (sorry but i wouldn’t sell something that probably won’t work ) anyway if i should describe the service of the other guys i would say that everyone was nice and they took care of me but this Girl the blonde one she was so rude she doesn’t know anything about costumer service and she doesn’t know how to take care of costumers ... by the way i changed the laptop with something else and i had to spent 110 pounds more and i went away with the bitter in the thought..hope this one can help
3 months ago
David Hurst
Actually better stocked than I remember it being in the past, and handily close to work, but you pay for that convenience in inflated prices. For example, where a Chromecast is £30 when bought directly from Google, it's @£39.99 at PC World.
Still, for emergencies or rash impulse buying, it's very handy.
6 months ago
Louise Fernandez
Useless staff. Price displayed doesn't match will the final price!!!!! Stay there for more than half an hour for nothing!!!! I'll never come back.
5 months ago
Corey Smart
A good shop but with far less choice than the average Currys/pcworld
3 months ago
Richard Henry
It is the same no matter where you go. More staff than customers who hassle you and when you ask them a question they often can't explain. They often purposely sell outdated stock such as cameras. Several times I have gone in to view the latest bridge cameras, only to find that their stock is extremely old. Unfortunately you are much better off going somewhere where the staff know what they are talking about with a much better choice of items.
4 months ago
David Atkins
Phenomenally strange retail experience. A weird and inconsistent aping of the customer service at the Apple Store (which seems to be a recent development), I had reserved a laptop online for payment and collection in-store. On approaching the front desk I was asked to wait by the display laptop I had chosen so they could find someone 'qualified' to sort out my sale. Why anyone would work in a laptop shop and not be qualified to sell a laptop is beyond me. Finally after the initial lady fluttering about the shop for fifteen minutes and asking every member of staff in the shop of they were free (despite them obviously not and visually with customers/orders), a different lady who was qualified to proceed with my sale came over to me and started talking to me as if I'd not spent every waking hour of my free time for the past three weeks researching and considering my purchase. She wasn't to know, it wasn't her fault. The training she had received had obviously and flawedly taught her to assume the customer knew nothing about the laptop they had reserved, or at least that's how it appeared. She interrupted our interaction briefly to check on another customer who had been waiting for what looked like longer than me, for him to tell her that his assistant is out back "looking for his computer". On her return to me she had asked if I had looked into the KnowHow protection plan and I confirmed that I had and had no interest in it. She then, obviously by habit in the way she was trained and in no way reflective of her professionalism, started instilling in me a sense of fear and paranoia about the operating system of the laptop and about how the warranty didn't cover the software. In her own words "if the software fails then you will have to just buy a new laptop". Having worked in Technology Retail previously for two and a half years, specifically in the department of Warranties and Customer Service and the surrounding entrenchments, I knew this to be utter claptrap. If the software fails on the device, it is always fixable. You just need to wipe the hard drive and start again. If the issue is deeper than the software, then that'll be the hardware, and that is covered not only by the year long warranty I have but as long as I can prove the fault existed in the first six months of sale I can claim UK consumer law rights for up to six years after the sale, which entitles me to a repair or a replacement of faulty goods. This interaction was only salvaged by me branching out as a human to the poor girl instead of a customer and detailing why I felt the experience was so negative and awkward. She wasn't aware of any of the details I had given her considering her rights as a consumer in this country with the purchase of electronic goods and I feel this is a dreadful failure on the part of the company she works for and the lack of training and empathy they have managed to invest in their employees. If you're going to copy something or someone, at least do your research and train your staff properly. I have only ever used this place for convenience (I don't expect a member of staff to question my purchase when I have taken the liberty of reserving it online) and the interaction was so inconvenient I probably won't shop there again.
8 months ago
S T
I knew exactly what laptop i wanted asked a member of staff he told me to wait for a sales rep in this section ( i knew what i wanted as i research allready all he had to do was get me the product) the rep for this section was told i was waiting he then serves a customer that walked through the door. I waited a little longer, he knew i was waiting (however the lady that walked through the door was very attractive) and just wanted a usb stick!!! I walked out without purchasing the £800 laptop, their loss i went elsewhere
4 months ago
Brenda Lawwill
Better than Stratford Westfield currys
4 weeks ago
Jeremy Webber
Awful service. They made me pay for something and after I paid they said they did not have it in stock. I had to go tomoixk it up to another store. Rude sales team. Very pushy. Unhelpful. Very slow.
4 weeks ago
Doc Bishop
Big and nice lift to get around upstairs. Smart shop. Friendly stuff
3 weeks ago
Cold Management
Went in to buy a new TV and was blown away at amount of stock,the service was great plus as a bonus I asked and got a discount!!
4 months ago
Nichole Blank
Wanted to buy a new laptop for my daughter. The PC World telephone sales person was impatient, unbearably rude and unhelpful in my opinion, so I decided to try my luck in store. Commendation to Mike C who served me today for not being patronising and overbearing as sometimes some techie salespeople can be. Nor did he try to blind me with science or try to make me buy anything that I didn't need. He was efficient, attentive, and informative. 20 mins later I left the store feeling very pleased with my purchase and confident that I had made the right decision. Well worth the hassle of going to the store after a long day at work. Will be collecting the new laptop tomorrow ready to go. Thank you.
8 months ago
Roland Boughton
I seem to spend my life mooching around Curry's stores wherever I go. This one had a particular wide range of laptops available!
4 weeks ago
Todd Dube
For your electronic needs. Well stocked with a good selection of electronic goods. Some stores have larger household items as well.
4 weeks ago
Tatiana Bekker
I asked a staff member for help and he was rude and condescending. He basically told me that I don't know what I'm talking about, and what I wanted wasn't worth buying (and naturally, he suggested something much more expensive). He was so unhelpful, and when it became clear I wasn't going to buy a laptop on the day he left me to help other people. ????
5 months ago
Surgical Fever
I spoke to a gentleman (sorry i didnt cstcj your name) about a galaxy s6 in there yesterday. Very helpful gentleman recommending me and my partner new phone's. He knew all the information an employee should know. He also told us thatbwe can trade in our old broken phone's to receive a discount on the new models. He also told us to go check out thier other store which is inside the shopping mall. Absolutely great help. Wonderful service will definetly go again.
4 months ago
Joseph Emerson
Helpful staff. Wish they could have more items.
5 months ago
Jeremey Gaylord
Staff lack knowledge and rather than admitting this they 'make stuff up'. This happened in photography and laptops sections. Thankfully the staff at the Oxford Circus branch took a different and incredibly professional approach (by comparison).
6 months ago
Dunn Burch
Not a bad store. Relatively helpful staff. Only downside is many of the demo products don't function properly.
8 months ago
Talitha Alissa
Looking for new pc? Go to Currys you can find all at great prices
6 months ago
Joann moss
Excellent store with a great selection of mobile phones , accessories and many other interesting things !
6 months ago
Scott Wiley
Today's visit was quite disappointing. I think that approximately 10-15 employees had their eyes planted into their smartphones or each other, and not paying enough attention to the customers. Not good! Planning on leaving the store with way more than I did...
9 months ago
Caroline F
The staff there felt it was more important to stare at the ceiling and have a chit chat than serve me.
Don't waste your time
3 months ago
Pimentos Kitchen
Really helpful staff. Although the computers they use to serve were causing problems. Quick service too lots of staff on hand to assist too.
4 weeks ago
John Pienta
Don't usually have a issue with curry's/pcworld however I will not be visiting the branch in Oxford circus/Tottenham court road again. Went in to enquire about a laptop and payment plans as shown on the website and all I got was we don't know about that and then trying to push me for the plan they wanted (no doubt they had targets or similar to achieve). I left without a laptop and will have to source elsewhere.
3 months ago
Tim Floyd
Ridiculous work ethic! Nobody knows where things are and send you upstraing then downstairs and on an on!
So disappointing,never have I ever received this treatment in any currys.
5 months ago
Quinlan Syfert
I was just browsing and asked one of the staff who look liked a manager, about the HP laptop, he replied back with "not in that price range" and just left. He could have at least given me some advice but no he just ignored me and left.
4 months ago
Ben Carton
Nice selection, I found myself given wrong information about 2 products but if you don't go there for advice you should be fine
4 weeks ago
James Gunnell
I purchased an Asus MeMo Pad 8" Tablet, and was told that I needed to buy Anti Virus software for it,so I spent the best part of £40. When I got home,the software was for Windows PC use, and it gave a FREE version for Android online...which I didn't even need the purchased software to be able to use. So now I use another mainstream free product,and I have had absolutely no problems.
Most frequently,too,they have staff that don't know anything about what they're trying to sell you!
3 weeks ago
Steven Gould
Terrible experience. We went to purchase a laptop cost us £1100 and then the staff Mr A is trying to hard sell software that we didn’t want to buy it and we were offended by their rudeness as a customer.
4 weeks ago
