Currys PC World Featuring Carphone Warehouse
Electronics store Currys PC World Featuring Carphone Warehouse, Unit 5, Sussex House, Business Park, 274 Old Shoreham Rd, Hove BN3 7EU, United Kingdom:
220 reviews
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Address: Unit 5, Sussex House, Business Park, 274 Old Shoreham Rd, Hove BN3 7EU, United Kingdom
Website: currys.co.uk
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Latitude: 50.8375359Longitude: -0.1878222
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reviews
Maria Ayala
The store itself is fantastic in the extent of its displays to be able to touch and appreciate items in their physical form.
Unfortunately, they did not stick to their advertised bank holiday opening times (closed earlier than 8pm) and an employee didn't know about the ability to compare TV specs on their own website, even though they sell such an extensive range. Frustratingly they also didn't have in stock a TV which was on display. Would be great if they had a direct phone number to ring to check stock etc...
3 weeks ago
Sarah Parmenter
lots of new TV
1 month ago
SONIA Roseberry
Had to buy a new freezer thanks to carers breaking mine. Thankfully a friend was able to drive me to collect one (and lend me some money) as an emergency.
The service on the phone prior tomoderong the freezer was really helpful and the collection process of bringing it out to the car and loading into the boot was all very simple and smooth proces asside from one issue.
One star has been deducted simply due the closing the boot issue.
with the pandemic we are asked to open the boot upon arrival, I assume to stop the staff touching the car, and hence we naturally assumed we would be closing the boot. The staff member did reach up to the boot to close it - notice by my friend who called out to notify don't push the boot it's electronic. However he not only did attempt to close the boot but also continued to manually push against it despite the noise and several call outs trying not advise him to stop as it won't shut manually as well as the cars own resistance.
Not exactly ideal for him to be touching the car if the point of us opening and closing it was covid safety, especially me being a disabled vulnerable adult.
Also re the fact that my car's boot is electrically operated - the boot close button is rather big and red, should be easy to spot. Many car boots are electrically operated now and manually pushing can cause damage so if it is part of the service to be closing the boot (which I'm sure it is not) then surely it can't have been the first boot that closing by forcing it down manually could have caused damage.
Feel any staff considering this was at the end of the long period of lockdown click and collect via parking up service should be aware that electronic boot closure shouldn't be manually forced.
Aside from the boot hiccup - everything was great and thankfully my friend was able to help me save most of mine and my dogs food from being wasted by the carer breaking my old freezer.
1 month ago
LK Bunker
Big place with great deals. The staff can try to hard to sell and when you not interested they can get the knock and decided not to help unless you want to buy something. The management are rude and couldn't care less about customers or if they have concerns. The refund policy is ridiculous, if you open it then you can't return it. Currys could be amazing but they let themselves down on so many levels. I would check other places before considering currys because if something goes wrong you will have a hard time refunding or exchanging if you have opened the product and tried it out.
4 months ago
Michelle Prenosil
After being told over the phone to go to the Brighton store to get an exchange for an order that came the wrong colour I was sent here (apparently Brighton couldn't do exchanges?) . I was then told I would have to be the one to ring up to organise an exchange myself after spending the day and bus money getting to Hove ???? I was denied to speak to anyone higher up as I thought is was ridiculous and told there was nothing they could do. I hate to be a Karen and make these types of things but it really was ridiculous and a waste of my day to just be told to do it myself. Staff were friendly and as helpful as they could be however it wasn't the best experience for me after being told to go all the way to Hove...
1 month ago
kaushik mehta
Unfortunately I can't rate this shop better then 1 star. On the 14 April I went there to purchase a kitchen equipment. Around 15 people were in the shop at that time, so wouldn't call it busy.
Finding 2 different product, I needed some advice. I was looking around but only 1 customer advisor around that area and he was busy. After waiting about 10 min, I went to the cashier and asked for help. He sent me back to the product aisle and assured me he will send someone shortly. After about 15-20 min I started to loose my patience, so I grabbed one of the two and went to the cashier. Upon asking them again, they grabbed an advisor who had not even the minimum idea about that product group and he acted like a lost child. As I needed this product, I decided to not even trying to talk to them any longer, just paid and left. Beside being totally incompetent in customer service, I sensed a bit of attitude against me, especially by the young guy at that time at the tilt? That's a big no-no for me. Very very disappointed.
1 month ago
KATRINA WILSON
Brough a laptop and the young lad that helped us was great wasn't forceful listened to what was needed didn't try and rip us off. Very good
3 weeks ago
Phil Santopietro
Just a wander round store, nothing purchased. Store neat and tidy, looking forward to seeing the 2021 TV's when they are put on show.
1 month ago
Trish Giaimo
No hassle got the bt landlines phones we wanted at a good price
1 month ago
David Hamilton
Click and collect.. If you have a car they bring the product to you.. If on foot you wait outside and they bring the product to you... Really simple, easy and stress free.. Win win
5 months ago
julius rasho
Has a good choice of items and good deals I like the fact that I can get all that I need from One shop
3 months ago
Tatiana Velasquez
Good customer service once you get inside the store. However, I was forced to queue up outside in the bloody rain! It was absolutely freezing and the staff would not let us in!!! Employee Alex however, was very nice and understanding. Even helped me once I got inside the store.
9 months ago
Anthony Steichen
Unfortunately didn't have what I needed in stock, but the store was quiet, felt safe to be in and help was readily available.
7 months ago
Raj Inani
Nice and big with lits to offer, just didnt have what we were looking for.
5 months ago
Natalie Imbrogno
I bought a 55in tv they brought it out in the rain left it on the side on the floor in the rain getting wet in disabled had to struggle to put in car no help domped it in the wet and went off discussing
4 months ago
Stephanie Borman
Good sized shop all on one level.
3 weeks ago
Delores Tharp
You can find laptops Pc LCD mobiles home appliance under one roof
3 weeks ago
Kc Rinke
Excellent service. Chap bought my purchase out to my car and put it in for me.
4 months ago
Gary Culliss
First class service and communication.
If you're taking your computer to Know How to get fixed, ask for Julian. He's ace.
5 months ago
Bob Marley
Honestly shoddy doesn’t describe this store and their staff. 2 people outside making sure people wear their masks and barely anyone available to grab out a MacBook! I don’t want advice, in fact I want to make this as easy as possible and just grab and go! The two members of staff I spoke to told me I’d just have to wait around and someone would get to me, after 20 minutes I gave up as the staff all seem to be busy advising customers on phone cases! I’m not wasting £1200 in this store to just be told to wait around, what a bizarre policy - no queue, nowhere in particular to wait, just hang around and hope that someone spots me - no thanks!! I shouldn’t have to wait to speak to someone when I know what I want.
11 months ago
Laura Buchko
James McGovern and James Coomber are a asset to your store, the other manager whose name I cannot remember should take some lessons on customer service from James Mc Govern. Because of the help I received from James McGovern I ended up spending £350 which I had no intention of spending when I went into the shop and almost didn't because of the attitude of the other manager.
5 months ago
Drema Davis
Bought a tv with collection, got email to say ready for delivery... had to hold 30 min on the phone to be told that it is ready to collect to approach the store. The store closed at 18:00 the guy on the phone and the store itself has the time written online as closing 19;00 on Saturday. We arrived with the store being closed along with 2 more cars waiting at the parking spot.. we were nr 1 in the queue and we waited as it said to wait for the item.. clearly it was not correct.
Horrible service.. Horrible automated service...
7 months ago
Lounes Mebarki
Whats the point if advertising something on your website if when you get to the shop they have nothing there
Very disappointed
6 months ago
Ann Ocker
Well it's lockdown, and within 6m before closing nice nature salesperson helped me to get my my emergency pc monitor replacement online / collection on spot.
Well done mister!
8 months ago
James Schmitz
Easy click & collect and really helpful staff.
1 month ago
saradominization
Ordered, and paid for, a new laptop to collect same day from Hove store. Received order confirmation after payment which said to wait for email which would give collection instructions. Waited all day, no email. Now on second day, still no email, webpage with order ref number has expired. Logged in under account, only orders visible are for past purchases, no sign of laptop. Tried to call store, no phone number published!
9 months ago
Caroline UAEPERC
It's a Currys. This one has helpful staff behind the knowledge centre counter but there always seems too few staff there and too many on the floor trying to sell.
6 months ago
Roy Smith
Easy to find. Lots of free parking available. Friendly and helpful staff. All working hard to comply with Social Distancing regulations. Huge variety of quality products.
9 months ago
Samuel Thompson
Would have given 5 stars but the member of staff didn't even speak to me...
4 months ago
Sonya Trust
PCWorld was bought into existence to supply pc parts and complete PCs to the public. Yet I went into the store today to be told that they now longer stock internal hard drives. You can order in for next day delivery only. Ridiculous, absolutely ridiculous.
7 months ago
J HERMANN
Had a fault on an item purchased previously and the speed and efficiency of sorting for me not only was excellent but a nice surprise followed too regarding the item I needed assistance with ☺
9 months ago
Monika Rajak
Staff were very helpful and friendly
3 weeks ago
Melissa Beckler
A great shop with friendly staff, trying to do there best in these trying times.
6 months ago
Gean Cannady
Today in store, lots of staff around, but part of the computer area is closed off due to it being by the cash desk... supposedly staff should assist customers in this area but.we waited for some help but not one of the staff thought to ask if we needed help... when we asked we were told to wait and someone would be there. We'd waited long enough so we left. It would be an idea with all the staff in store to allocate someone to that area. We were going to buy an iPad but we'll buy it elsewhere now.
11 months ago
Jacob Maxim
This is a large, well stocked store for tech toys and home gadgets. If you lack expertise yourself, you can sometimes find staff with the right level of knowledge to advise you. It is rarely a place for bargains but, in the modern world of click and collect, it can be worth paying a premium to be able to: a) visually compare a good range of alternatives b) touch and feel the product before you buy it c) take it home with you there and then, instead of waiting x days
2 months ago
Adel AlKotob
Placed an order online for collection at the store. If you have a smartphone their system for collection works well and very good for these Covid times...
1 week ago
Rocky Herrera
Excellent advice and care from helpful
staff.
1 month ago
goh eric
Nice size, choice of products is good. The staff can be nice but I had someone who basically kept trying to push premiums onto me while I was making a purchase and when I turned them down they would attempt to guilt trip me which made me feel uncomfortable
8 months ago
Erik Dentremont
Good stocks good prices and excellent customer services
7 months ago
Donna Jamieson
Very unhelpful staff...if you can find one that will serve you. Mostly they were just chatting with each other. Those who you did find to serve you didn't have a clue. Not a store I would use again anytime soon.
10 months ago
William Herragi
Sales guy Harry was very helpful which made a pleasant surprise especially coming from PC World.
Their Horsham branch should take note..
10 months ago
Mike Larynx
Brilliant and helpfull perfect services during the pandemic to
6 months ago
liliana sosa
Got new kettle Morphy Richards it was very nice good price good service
8 months ago
Mohsen Tootoonchi
No stock and poor customer service. Waste of time in all honesty. The website should inform the customer when items are out of stock instead of misleading them.
10 months ago
Alex Neighbors
Click and collect during lockdown, staff very friendly and helpful, well run.
7 months ago
Huda Musa
This is horrible i have waited for my click and collect email however nothing.
2 months ago
Terry Cao
Really bad service.
Didn't have the Samsung watch I was after. Rude staff.
5 months ago
Natalie Imbrogno
Not bad but seems to have less and less choices for actual PC's.
Perhaps a change of name is in order as its seems alright for everything else.
10 months ago
Nick Tetens
Back open as usual. Queuing system to get in. Browsing allowed or click & collect.
5 months ago
Naveed Ahmed
Very unhelpful and poor service the one at the desk Very rude.
1 month ago
