Apple Churchill Square
Electronics store Apple Churchill Square, Upper Mall, Churchill Square, Brighton BN1 2TE, United Kingdom:
220 reviews
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Address: Upper Mall, Churchill Square, Brighton BN1 2TE, United Kingdom
Website: apple.com
Phone number: +44 1273 740500
GPS coordinates
Latitude: 50.8222840Longitude: -0.1456404
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reviews
Lourdes Lebroc
i went along for someone to advise me on the iphone,that i had brought from there. i had my temperature etc taken because of covid-19 and told to check in with one of store assistants,they completely mis understood my request.
i was then rushed into the store and they was under the impression i wanted to buy a new phone. When i explained again i wanted help with the iphone, i had purchased there and not to buy a new one,i was then rushed out the store and then told to come back in 2 hours!!
I felt the staff didnt really listern and were unhelpful in the matter.
it seems if you want to buy a new phone they are keen to give you instant service and if you want help they give you a ppointment and have to wait in my case 2 hours,to which i didnt and went away dissatifield with the overall service.
9 months ago
Tarin Trobec
Apple store as seen through android... blah. I love the genius bar... hehehe...can I have one please?
3 months ago
Dondy
The customer support is great as usual.
1 month ago
Fred Ferguson
Didn't visit but walked past. There was a queue and you seemingly had to have an appointment, which was checked before you could join the queue.
1 month ago
Gamergirl Lovely
Well organized queuing and they fixed the wife's iPhone.
6 months ago
Suzi Brayton
Staff are wonderful and polite. Needed help with an old iphone and the genius bar sorted it in no time.
2 months ago
Karen Protreskie
Like always excellent service.
3 months ago
Mike K
Wouldn’t let me in because I hadn’t had my temperature taken, entirely MY FAULT for not having time.
Well done Apple for keeping your stores safe for everyone, keep up the good work. I fully understand rules are rules. ????
10 months ago
Ali O
Needed a new batter for my iPhone. As I live in London, and the Apple stores there are overwhelmingly busy, thought I’d take a chance in Brighton. I reserved a spot at 4:05. We arrived 3:20. It was busy. Spoke to one of the staff, and she booked me in and said they would call me over shortly. I had barely sat at one of the tables when I was taken to the Genius Bar. They ran their checks on my phone, and said it would be done within the hour. We returned about an hour later, and it was all ready and returned within a couple of minutes. £49 which isn’t too bad, and it’s an Apple battery. I looked at a few other places and the cheapest was £40, think it’s better to pay a bit more and have it done properly.
All of their stores seem busy, and you never really know who is waiting to be attended to and who to ask. It’s a case of grabbing the bull by the horns! Collar someone in a blue t-shirt who is holding an iPad and ask- they either help you or pass you on to another colleague.
1 month ago
Michael Russo
Very poor service! I never thought that Apple Store can perform so poorly. I have booked an appointment for battery replacement (on my wife's phone) and went to the store in the afternoon to be told that they can't change the batery until they close at 5pm, but the phone can be ready for collection on the next day at 9am when they open. All of that sounds ridiculous, but that's the reality unfortunately. So I am thinking why Apple Support didn't notify me that this can happen. They only said that the delay can happen in case they don't have the battery in stock, but nobody mentioned that they are short of staff or how they call it "limitted repair services" or whatever.. I went there on purpose- it will be ready on the same day and i ended up with paying for parking and travelling twice a long distance just because they don't say in advance that they are not capable to replace battery on the same day. I don't want to imagine if people have serious problems... how many days they will be asked to wait until their device is repaired. Apple Store, I hope you realise that it is a big shame to excuse like that.
9 months ago
Jessica Berger
Ordered my new phone on line and collected it here. Staff talked me through the phones app's and helped me set up my phone.
A very forward thinking shop full of great tech and extremely helpful.
I'm now an Apple convert and so very pleased to be one
Well done, five gold stars. Many phone shops and companies could learn so much from you.
2 months ago
Elena Andrei
I'm an Android fan. Only visited cus my fella uses Apple. Staff were lovely and he was treated great but I can't give more stars as I'm stubborn. Lol
9 months ago
Lauren Trenkle
Attended store during pandemic.
Well organised and safe.
Temperature checked and mask provided
Staff remain friendly and professional
11 months ago
Redscroll Records
Poor service, I found the staff yo be mainly friendly but unhelpful.
And more training is needed.
8 months ago
Eduardo Perez
Staff very friendly and helpful, couldn't be happier with the service
10 months ago
John Sumsion
New rules really put me off, the only store in the shopping centre that want to take your temperature even without being medically qualified.
Long ques and overall uninviting. Manager not helpful and abrupt.
1 week ago
Tina Eaton
Very professional staff with a wide variety of products available. Very quickly found what I was looking for and left.
10 months ago
Arshad Arshad
I hate apple
2 weeks ago
Lex Tal
Was OK iv had better x
10 months ago
Justin Lines
Lovely products and display. Can get quite busy in here after lunchtime so if you are looking for more quieter times go before then. Staff are nice keen to sell you extras or more to what you intend on buying however they do keep professional and are friendly when doing so.
Fuzzy Bear100 on YT
2 months ago
denja fleming
I had to wait for an hour after making an appointment and being on time. Helpful staff but too long a wait.
8 months ago
Monica S
Useless staff. Have had better experience from the London stores.
7 months ago
Daniel Mason
Very nice customer service, very helpful
11 months ago
brian sullivan
Don't by an apple! Unreliable, fragile and slow. Built to fail!
7 months ago
Eddie Tapan
Fantastic. Took my iPhone to be repaired (battery replacement). Had a small issue with the Touch ID. Replaced the whole screen and front camera under warranty. Friendly and very efficient. Cheers Lily and others who helped me! ????
Highly recommend.
2 months ago
Hagyirah Hada
Unable to unlock my ipad mini 2, the apple store weren't able to help, so binned the item, will never buy an apple device again.
5 months ago
Patrick Dorsey
Due too covid they cannot help if you want to buy a new pad and put stuff from old model to New.
Sad times that you can't get usual standard of service.
5 months ago
binod karki
I was amazed. Not being a previous apple convert, I had gone in on behalf of my I'll mother and the staff were literally incredible. Probably the best store experience I have had in the longest time. This may even convert me to apple products. Customer service is everything. Nice one apple!
6 months ago
Joshua Harris
Helpful returning for more help
1 week ago
Jason Sides
The worst experience I have ever had at an iStore!!! I had ever far to drive and bring told I could come in and bring my MAC in for repairs, I was turned away at the door!!!! Almost in tears and the staff couldn’t actually care, let alone help a desperate customer!!!! I’ll be looking to make an official complaint to Apple and the store manager!!!
3 months ago
Rashika Guna
Very lively and busy store with plenty of friendly and knowledgeable customer service assistants waiting to help you.
1 month ago
Shaindy B
Excellent service at the genius bar on my broken iphone 6s. Friendly, fast and free! Good for me and definitely good for Apple's brand.
4 months ago
Mary Schoff
Well. What can we say. It's an Apple store which I was drugged in by my daughter, just like many more parents:) Service is very good if its not a busy day. Otherwise you have to waaaaaaaaaaaaait. Unfortunately this is not impartial review. I'm not an Apple fan,????Not that I can't afford (or maybe I can't actually:) I must say here I do like the QUALITY and Service although I can't justify price. Is it only me? Maybe.
4 months ago
Pierre Bordes
Have just been to the Apple store in Churchill Square- my boyfriend had a problem with his MacBook and the guys we spoke to were beyond helpful, they went out of their way to help! Amazing service, thank you so much! (Thank you Sam!)
2 months ago
Guadalupe Garcia
There's a sense of professionalism.
11 months ago
Gibson Productions
My only experience of the Apple store is a pre-booked appointment to swap out my battery. The technician was prompt for the appointment time and was very thorough in his checks of my device. When I can back the same day to pick it up, again the technician was punctual and ensured that my phone was working the way it should before sending me on my way. The setup of the Genius Bar was well planned with plenty of seating available and constant activity to ensure the queue kept moving and people being seen to as fast as possible.
8 months ago
Anna Taylor
Disappointed by the work of Genius Bar. I've been told that my old Mac needs a new main logic board as it is the only option to solve the problem with distorted image. In fact, changed parameters of NVRAM solved the problem within 5 min.
I didn't expect that googling a solution gonna be more successful than going to professionals (Yeah I've repaired it myself)
2 weeks ago
Miguel Angel
Did not have an iPhone battery - upon asking where to get one I was informed a "third party store" will do them. Eventhough I know full well that this would then make my Apple Warranty void
2 months ago
jene powell
Rude security staff.
6 months ago
Abood Mk
If you want an appointment then you need to go online to book it between midnight and eight am otherwise super hard to get a slot.
Better to call through and when the prerecorded voice kicks in just say store manager and you will be connected directly. Then ask for an appointment and they will give you the first slot available. Saves a lot of time.
Update
They stopped taking phone bookings but you can do walk ins and you can give your mobile number in. They text you when your appointment comes up which is handy.
2 weeks ago
Mohammad Ahmad
Walked in to apple and was not pestered but greeted with a smiles from all staff. my name was taken as i was interested in purchasing the new watch3. When Chris approached me he was so welcoming and down to earth, not pushy and more than willing to let me take my time choosing the product which was right for me. He was so informative and helpful outlining all details that it made me feel at ease. Great store really helpful. Thanks
2 weeks ago
Natasha Arora
The lowest customer service I have ever experienced in my life, unprofessional and hostile as I have never seen before. Some of the people working in this store have obviously serious mental issues. They replaced the motherboard of my computer for no reason and scummed my insurance which covered most of the cost. Liars and thieves!
1 month ago
okke Meinema
My iPhone 6 had a display problem. I went in with no reservation made and the staff was able to help me anyway ( waited 2.5 hrs though). Nice and friendly environment.
iPhone changed with a new one and we were all happy.
1 month ago
Dinesh Kumar
Friendly and knowledgeable, best to avoid on new release days as can be chaotic. Otherwise, great service and great staff.
1 month ago
Numan Nunu
Staff are fantastic the layout is fantastic but and here is the thing during the holidays it gets packed as there are not a lot of staff or not enough staff the ones you do interact with no their products
2 months ago
kevin dwyer
Special thanks for the professional courteous help received today from Adam. Having spent many hours trying to rectify what I perceived to be a major issue Adam resolved it very quickly. I am extremely grateful. I could not have resolved the problem without your expert support.
8 months ago
DWAYNE ROBINSON
Can be very busy. Staff very well informed and helpful. Products are well known and very good but pricey.
1 month ago
john hughes
What can I say, absolutely amazing. The service from these people is next to none. I bought my Mac here years ago and I have always returned back here for help and advice. The staff go out of their way to help and in my opinion, they go above and beyond. A special mention to David, to went further than the extra mile to make sure I was happy. I cannot recommend this store highly enough - if you are buying an apple product, GO HERE!
Thank you everyone at this store!
4 months ago
Ben Dover
Was greeted by Nellisa...a truly charming & helpful lady.
Was only a small replacement cable needed...however treated really well.
Bernard
2 months ago
Phil Wolff
Faye was remarkable at making us feel comfortable to ask questions about my broken device. She was really helpful, friendly, honest and imformative. Thankfully she was able to rectify my problem and I am truly grateful. She is a true credit to your store and even though I am from London, I will surely be coming back to your store should I need any advice. Thanks again Faye!!!
3 months ago
