Ikano Bank UK

It should get minus 5 stars but I needed to give it star to write a review, in my case the Ikano Bank are trying to avoid dealing with a section 75 of the Consumer Credit Act I sent to them, their Customer Service Operatives are poorly trained and their team managers that I have dealt with have no financial or accounting qualifications and change their names midway through their calls. On the 23/1/18 I started a conversation with a manager that called herself Charlotte Connor and at the end of the conversation she had changed her name to Charlotte Bramwell, luckily I recorded the conversation with her and advised her I was recording her which is probably why at the end of the conversation she decided to give me her correct surname. Quite arrogantly she didn’t even have the file with her although it was a requested call-back and she even got my surname wrong, she attempted to avoid the facts of my dispute which is why I complained under section 75 of the Consumer Credit Act. This is not the first unacceptable call I have had with the Mickey Mouse Ikano Bank, in December 2017 Lauren Olson tried to mislead me about my complaint, in a further call made just last week a bloke called Jake, refused to give me his surname and worse still did not even know if the company he worked for was subject to FSA or FCA regulations or not, and he is dealing with customers on a daily basis. When you call, customers always get to hear their boss Dan (The own trumpet blower) Joy, and he endlessly waffles on about customer care and what he is doing for the local community and forgets self-praise is no recommendation, if Dan the man would like to review the recordings I made I am sure he can find me, but he doesn’t need too because all calls to the bank are recorded so the hypocrite knows how bad his operatives are. My advice would be steer clear of the Ikano Bank and any finance offered by companies that deal with them, such as their sister company Ikea and also DFS, because Ikano are a Swedish company and are NOT subject to the FSA and only partly subject to FCA regulations hence their badly trained staff.

Very fast and efficient service, very happy and would definitely recommend Ikano

Tried phoning, decided to put the phone down after 25 mins on hold.

Made a phone call to change payment date and it could not have gone any easier...... Very impressed with service

most horrible experience to deal with company like ikano, just missed one direct debit, instead of trying to take next payment after few days, start harassing me with numerous calls a days, just a bad customer service. i wish never have to deal with this company ever again

not velly gud, v bad y u steel all mi muneez?$$$

Avoid at all cost. Horrible service

Avoid at all costs. Continue to take money for a settled loan took 4 weeks to get any money back and five phone calls only to have money taken again the following month. Friendly when you speak with them but extremely ineffective!

these people are money grabbing gets charged my daughter on top off her loan £500 in charges dont lend money off them nasty staff too!!!!!!!!!!!

Rubbish, not bothering to say more.

Useless bank cant get a straight answer out of them

Just awful and annoying staff! Don't ever get involved with them.

Failed to respond to two letters.