Mercedes-Benz of Loughborough
Car dealer Mercedes-Benz of Loughborough, Chainbridge Cl, Belton Rd, Loughborough LE11 1QB, United Kingdom:
220 reviews
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Address: Chainbridge Cl, Belton Rd, Loughborough LE11 1QB, United Kingdom
Website: inchcape.co.uk
Phone number: +44 1509 211112
GPS coordinates
Latitude: 52.7786088Longitude: -1.2134850
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reviews
Alexandra Galego
Loughborough Mercedes have always provided excellent service.
All our family members are customers of their service department.
2 months ago
David Roark
Excellent service from the team at MB Loughborough I booked in for a service & had some unexpected warranty work carried out also. I was kept fully informed of progress and provided with a courtesy car until the work was completed.
4 months ago
Azania Maybuye
After servicing two cars with you since 2014 it has sadly become apparent that greed has overtaken customer service and trust. It is regrettable that a huge firm can stoop as low as you have recently. Thank you for the memories and …
4 months ago
Tanya Fields
Fantastic service from Semir
8 months ago
Ivan Lupyna
Just brought a new car and couldn’t be happier! Great experience from start to finish. I normally dread going to car garages as the salesmen can be pushy, but I’m pleased to say that wasn’t the case here. I dealt with Warren who was very informative and not pressuring at all, would recommend. I’ll definitely be back in the future :)
6 months ago
Keefe Kolle
Friendly staff
2 months ago
Lacey Sheridan
An excellent, friendly and personalised service. You are made to feel welcome as you walk through the door. All of the staff are helpful and friendly without being overbearing.
Having experienced several MB outlets in the region over the …
2 weeks ago
Lisa Gormley
Really helpful and polite. Spent time talking to us even though we didn't get the car from them, and weren't buying anything so will definitely consider them for servicing etc in the future
3 months ago
angela alverson
Service carried as agreed & vehicle washed. All staff pleasant
2 months ago
Aayushi Jariwala
We recently had the pleasure of purchasing a new Mercedes GLC from Inchcape Loughborough.
My sales contact Stuart Conway was the most helpful, courteous and professional car salesman I have met over all the years of buying cars.
Stuart …
4 months ago
Heather Ross
Would have been 5/5, if the correct car had been handed back to me ????
3 months ago
Jennifer Hodgins
I have recently picked up my new Mercedes A180 d Sports from this dealership and want to place online my thanks to Bryan Chambers and
Matt Barker Caress. They both made me fee that I was a valued customer and did everything to make the …
2 weeks ago
Sarah Cole
My first experience at Mercedes and certainly won’t be my last. It’s a really warm and welcoming environment with great staff members who are easy to get along with. Special mention to Kishan - who made the whole buying experience extremely …
3 months ago
Jaclyn Yared
Friendly and helpful staff
11 months ago
Brian H
I only went in for a plastic fastener and was treated like I was buying a £100k car! Was seated in the comfortable waiting area and was told to help myself to coffee, the part arrived after 5 mins with a bill of £2, great customer service …
8 months ago
Louise Osborne
I have recently brought a car off Emile at the Loughborough branch of Mercedes and would definately give a 5 star rating for the experience. The service was very professional and when making my decisions there was no pressure at all from …
8 months ago
Renee Sanford
Brilliant service !
1 month ago
Anne Harrison
I just want to say a massive thank you to Rafik Ismail and the team at Mercedes Loughborough. I am unable to fault the personal and professional service I received when looking for and buying my A Class. You are made to feel welcome and …
6 months ago
James Arradondo
A perfect buying experience from the minute I walked in. Not patronised for being female ( an all too common occurrence in car showrooms I have found!) given all the help I required, excellent advice and great efforts made to find me the …
2 weeks ago
Charles Bartone
Inch cape Mercedes at Loughborough have a major lack of sales reception.
I personally was at this dealership at 8-30 am until 11-00am June 6th 2017.
During this two and a half hours I waited, while a sales meeting took place, I observed 8 …
5 months ago
Sissy Lynn
Excellent service all round thank you
2 months ago
Steve Loisel
From the moment you enter and speak to the reception staff to the day you take ownership of your car and the manager comes to speak to you everything went smoothly.
The salesman I was dealing with (Stuart) was excellent, he was well …
2 weeks ago
Catalina Hooper
Had a recall on my car, was delt with very quickly
2 months ago
Missy Miller
Fine
4 months ago
Charles Ballard
I purchased my c200 AMG Line about a year ago and have to say, I received the best customer service from Rafik ever. I was very particular in the model, colour and spec i required, after liaising with Rafik for a week or so, he managed to …
3 months ago
Jasdeep Mahil
Honest efficient service
11 months ago
David Benallie
A lovely dealership.we were well looked after no pressure sales.Emile our salesman was brill.thank you inchcape
3 months ago
Tim Shuster
I not too long ago bought a 17 plate Mercedes A Class, reg – LO17 ZCE from LSH Auto UK Limited, Mercedes-Benz of Birmingham Used Cars in September 2018.
After a few months, I started to have issues with the battery as it kept dying. …
1 month ago
Ian Clark
Nice and simple, car collected from place of work and returned later in the day - job done.
3 months ago
Lisa Elizondo
Our A class is nine years old, with 250,000 on the clock and never let us down. MB L'boro and Chris North have always taken care of us and the car. Then we had a problem with the alternator. Thanks to Chris, everything got sorted out and …
2 weeks ago
Chico Huff
75,000 miles service. great staff and quick to be done.
2 months ago
Anam Tahir
I have always had excellent service and attention from Mercedes, especially this branch. The service manager is a credit to the company. After correcting a steering problem on my C Class at No Cost! Because I was a regular customer impressed me immensely. Superb customer service as always.
5 months ago
Jessicca Goff
Top score thanks to Andy for his help as I've found my perfect Mercedes just have to wait a couple of weeks now
8 months ago
Rogers Jones
I actually found the garage pretty rude. Staff are somehwat obtuse.
3 months ago
pretty things
I have had 3 Mercedes over the last 8 years, two of which were from Mercedes in Loughborough.
With the odd issue with my first car, I have otherwise always found the staff to be polite and attentive, which is much appreciated.
As a salesman it is so nice to be treated as a customer!
Many thanks
2 weeks ago
Niki Reaux
Great service as always
11 months ago
Janae Hudson
Went to Mercedes Leicester and hated the service there. Then i tried out Mercedes of Loughborough and have ever since used them. Their service was brilliant! Would most definitely recommend this dealership to anyone who owns a Mercedes! Fantastic Service ????????????
6 months ago
Jessi Melvin
Excellent service from everyone
11 months ago
Wade Deyton
Recently completed the purchase of a new vehicle. Kishan Sanghani was a pleasure to deal with. In a world where dealers are constantly pushing related finance and insurance products, Kishan listened to my requirements and put together a …
3 months ago
Jazmin Merrill
very attentive and friendly. just disappointed i didn't get an A class as a courtesy car as requested had intention of buying one for my daughter.but will wait to April when the new model comes out.but overall a great experience all staff very friendly in show room .
6 months ago
shama brown
I was very happy with our experience at Mercedes Benz. Loughborough especially with your sales person Brian Chambers who was very helpful and friendly and could not do enough for you . I would recommend this dealership to anyone. Good luck to you all and may the blue never shine on you
3 months ago
Candy Pena
great service , very professional- only thing slightly annoying was the pressure to take finance from them if you wanted to pay in full
1 month ago
E K
Very helpfull
8 months ago
Heather Whitney
Avoid the dealership. They’ve e not mastered the art of customer service. Happy to take your car order but after sales is the worst I’ve experienced from any dealer.
Brand new C63s, found a small dent on the bottom of the door after owning …
4 months ago
Natalie Natalie
Had trouble with the parking sensor, which they fixed and also fixed another problem they found. Very pleased all round with the service given.
4 months ago
Stephanie Pendergrass
Impressed:)
11 months ago
Thomas Calkins
Not happy at all.
The car was booked in for a recall on the airbag, this issue was splashed across Google for all to read.I was not expecting to be charged £108 for a diagnostics test for a recall. Also no test results were issued in …
2 weeks ago
Kathryn Scheffey
Great service from all at the loughborough branch!
Only down side is the wash my car received.. smears and water marks all over the outside of the car.. awful damp smell when we got back Into the car and the the tyres hadn’t even been …
5 months ago
Kelli Holton
On time, efficient, courteous, nice surroundings, lovely welcome & good coffee - thank you
5 months ago
Keith Farrell
Emile went above & beyond to help us throughout the entire car buying process - he was really honest about the cars and went above and beyond with the customer service we received. Highly Recommend.
4 months ago
