Halfords - Old Kent Road
Auto parts store Halfords - Old Kent Road, Unit 2b, Cantium Retail Park, 520 Old Kent Rd, London SE1 5BA, United Kingdom:
220 reviews
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Address: Unit 2b, Cantium Retail Park, 520 Old Kent Rd, London SE1 5BA, United Kingdom
Website: halfords.com
Phone number: +44 20 7231 2202
GPS coordinates
Latitude: 51.4838033Longitude: -0.0685089
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reviews
Kelly Christensen
States Open. But don't tell You its for click and collect only. Service assistance was helpful tho. Second time over an hour for simple item. One Staff member Working whole cycling department
8 months ago
Pablo Soto
Very helpful staff.
1 month ago
Miriam Rodriguez
No matter how desperate you are DO NOT come to this store! Not only are the people working there rude and inefficient, you need to wait for ages for the simplest of things! I've seen slugs move faster than them! Is it cheaper than others? Maybe but the people on the cycling department are not knowledgeable and you end up with huge delays for work that needs to be redone fairly soon after. Save yourself the frustration and go somewhere else.
1 week ago
Haala C
Terrible experience after purchasing a new Carrera bicycle. I understand having to queue with the current restrictions and waited an hour to pick my bike up. 3 days later I took it for a spin and noticed the pedal fell off. Had to queue for another hour and was told that they had quite a few bikes returned for the same issue. The assistant said the bike would be fixed in a week... a week later and still no joy. I wouldn't mind if the communication was better ... no one answers the phone so I don't know whats happening.
2 weeks ago
Courtney Brewer
What a terrible experience, I went to this branch to buy a child bike and there was a long queue of customers standing with frustration. They told me they were waiting for more than 30 minutes and only moved few steps forward. I didn't bother to join the queue as I was not prepared to wait for that long and just went to the entrsnce to see what was going on. The shop was closed but the door is open and a staff member get a request from customer at the entrance and goes to the shop floor, bring the items to the customer and get payment by the door. A very slow moving queue as they didn't have enough people serving. I do not recommend going there at the moment if time is an issue.
2 weeks ago
Deepayan Sen
Not good for cycling gear.
Not only is the shop poorly stocked, but the cycling facilities are next to none. There are a couple of racks next to the door for parking bikes but the pavement is not wide enough to do so. Sure there’s a couple of hundred car parking spaces but I’m not sure people would approve of cyclists taking up whole spaces.
11 months ago
Linda Leppanen
Good and excellent customer service
1 month ago
Mohammad Muhaimin
Absolutely poor service went there today for a booked appointment for bike repair. Staff were cluless and shop seemed to be managed by nursery children. Please management and staff go and attend a customer service programme. Please accept this as free advice
6 months ago
Lisa G
The server today was top class. Friendly and attended to my needs with light humour and made my visit to a usually drab store enjoyable.
8 months ago
Mike Lawson
Went to collect a bike from the store. All i can say issis the team were very helpful and professional. I always have a good experience when I come to the store and will be back when things are less busy due to customers not been able to go into the store (served from the entrance). Keep up the good work halfords
11 months ago
Vincent Godinich
Nice and helpful staff, usually have what I want, absolutely my first choice for car stuff.
10 months ago
gary newcomb
Terrible service...made me q for 40 minutes then told me they didn't have a front wheel for a racer bike even though I'd been standing in the q with a racer with no front wheel in front of them for 40 minutes. Dont bother going here it's a waste of time
4 weeks ago
Matthew M
Friend and helping good staff
2 months ago
Aizh U
Great and professional people.
2 months ago
Darrell Graham
It seems that pretty much every Halfords is the same..staff walking about aimlessly and with no sense of purpose. Utterly frustrating when one staff member is attending to a customer's complaint and doing the counter as well while two of his mates are standing behind him doing f all, clueless of the queue..
10 months ago
michaelheffez
Replacement bike inner tube. Spoke to two other stores (neither of which filled me with confidence) before calling Halfords Southwark and speaking to Mario. Friendly and helpful from the outset. This store is a little out of my way, but worth it. Sadly Mario was on his break when I brought my bike in, but his colleagues did him no disservice. My bike was fixed in 5 minutes. I am very happy to recommend this store.
5 months ago
Rick Alonzo
Polite, freindly & efficient staff & service.
5 months ago
Aaron Johnson
Super slow service, I waited nearly an hour to be served and I was second in the queu, not very informative neither in regards waiting time. Today I went to pick up my item that I left last week and again 20 min waiting being no one before me. I asked a guy a question in regards my bike and not very friendly either.
Last guy that came to served me was friendly.
7 months ago
Jennifer Kmetz
Long waiting queue, none wearing mask, rude and unhappy staff, disappointing customer experience.
2 months ago
Waverly Welborn
I can't say much about the store just yet but a gentleman named Afjol (hope I spelt it correctly) was super helpful over the phone. It's not very often Halfords even answer their phones let alone call you back TWICE to help with updating your order. Basically, I ordered two bikes but realised one was too big (even though it was labelled medium. watch out for Carrera sizing) so I called this store to see if I could change it for small. This is where Afjol told me he would speak with the manager and call me back (I wasn't very hopeful at all). Lo and behold, Afjol called me back within 5 minutes to explain that they didn't have the bike in stock but I could cancel and re-order for another date so they could have both bikes delivered. I didn't want to cancel as bikes are hard to find these days so I just told him to leave it and I would try the medium for size anyway. That was the end of it, or so I thought. Then, about 10 minutes later, my phone rang again with the same number so I answered it and it was the legend Afjol. He called me back to ask if I wanted to cancel half of the order but he would then order me the right size bike and get it delivered to store for me as a direct swap (no fussing with cancelling and re-ordering). I was pretty shocked that he even bothered to call me back to help me but I really appreciated it and hope he gets a nice bonus or raise this year. Thanks Afjol, you made Halfords look good for a change????.
4 weeks ago
Abigail Hoffman
I am really sad with that company. I took my bike to fix which I got from them. I used for 3 months and since the very three days, the bike showed made problems. They say it's 2 years warrant but they will do EVERYTHING to do not take the responsability if anything goes on wrong.
After you buy, after they get the money. I fell like, they drive you over and that's it.
I still waiting for any answer from them. Because of this virus, I think the time would be longer as everything closed. Anyway, my costumer service experience has been really bad. I am never going to buy from them again. I would not tell any of my friends to buy from them as I dont wish what I passed for no one.
God bless.
2 months ago
Stacey Velez
Nice guys - helpful, speedy bike pick-up
6 months ago
Marina aziz
useless online book in service - received email stating to join a separate fast lane queue and no such thing - told by member of staff to join outdoor massive line. After 40 minutes 2 persons were served out of roughly 20 people. By that time my appointment time was 30 minutes past the booking time and would be probably another 2h if my work lunch break was longer to continue waiting
edit: Booking Reference 3870749
1 month ago
Sunita Sukhu
Really helpful staff who checked and found my item in the back when it wasn't on the shelf. Covid and health and safe regs are goos
11 months ago
Steeler Chuma
The bad place in the world, I never buy anything for halfords!!!!!
4 months ago
Maria McCaw
Helpful staff and friendly service
5 months ago
Shirin
They have everything you need and most of all the service is very helpful.
10 months ago
irinaki Lutraki
Very helpful staff in the cycle section
4 months ago
Alexis Bisgrove
Very poor experience. I went to collect my bike, queued for 1h only to be told that my bike was not ready and that they had called me to say so by mistake.
When I called the following days to have an update on the bike they told me that it had been collected while it obviously had not... Worst customer experience I have ever seen in my life.
4 weeks ago
Peter Adams
Very friendly, helpful staff member on this visit. Cycling section. Thank you.
10 months ago
noie Pisutdumrong
Shop online pickup at store is not noted anywhere. , queing from 1hr min.
When you get to door your not allowed in. You request an item, they show you the item from a distance then you buy or dont. I Needed a new bike seat but wasn't given the opportunity to see the options available. Just one. The most expensive funnily enough. I wasn't even able to hold or feel the item in-person before purchasing. Waste of my time queing.
If I wanted to shop this way I would buy online and have it delivered.
1 month ago
Jeff Parisi
Had a silver bike service here, within about 6 weeks the gears started jumping off again and when I called they couldn't have cared less and wanted to charge for another service. Avoid!
6 months ago
Tennessee Boi
1 hour wait, only 1 person before me ....
In addition the bike was not tunned, unable to reach the breaks ...
9 months ago
Esther Perez
Great products and brilliant service
3 months ago
Chris Coletti
The utterly unprofessional staff of Halfords Old Kent Road can't be bothered to pick up their phones, build the bikes they're supposed to or help you in any shape or form. Truly appalling customer sevice, I wouldn't recommend even this was the last bike shop left in the UK.
11 months ago
Randy Roberts
10*s to Mario who helped me today.
My bike has been in the shed for a year so I took it in thinking it would need an expensive service and parts fixing/replacing. Initially another boy started helping me telling me I should sign up for one of the care packages and then also pay for parts. Mario overhead and intervened - he told me there was no need to pay for the care package all that I needed was my tyres pumped and the chain etc. oiled - I was so pleased to have not been ripped off as he could easily have done, and as the other boy almost do. He did this there and then so I could cycle home with a good as new bike.
I did end up spending money buying a lock anyway but thanks to Mario I'll definitely be coming back whenever my bike needs checking over! Thank you Mario!
2 months ago
carolyn miller
Very poor customer service, no one picks the phone up, tried all numbers over several days.
8 months ago
Darrin DePoy
top notch service from the bike staff.
10 months ago
Christie Lowe
I have given car battery since a week within warranty period. Halford old Kent road branch staff said they should call me next day and they haven’t called me until a week. When I have called many times they haven’t replied. So it’s like halford doing cheat on customers for warranty on battery. I suggest don’t buy car batteries from Halfords. It’s wasting customers time and money.
8 months ago
Elijah Lagreze
I wonder if all the staff at Halfords are as ignorant, incapable and stupid as this bunch. The lack of management at this store beggars belief. A nightmare.
6 days ago
William Wisniewski
Excellent customer service
2 months ago
Jerry Williams
It was the most useless bunch of staff I have ever encountered. I will not be returning !!! Please avoid for your own sanity.
4 weeks ago
Cynthia Hopper
Staff very helpful
2 months ago
sheena basin
Ordered jet wash online and collected in about 90 minutes.
The world has its problems but not at this store, both members of staff I spoke with were happy helpful and smiling, total change compared to other stores, great to have human interaction and left the store very happy
1 month ago
Christina Bonney
Good service - helpful staff
4 months ago
Whitney Cross
Terrible service. After ordering, order and collect had to queue for over 2 hours to pick it up. No warning on website, poorly organised store.
8 months ago
Semo SYUS
Bit of a cue but where hasn't at the moment had my order ready polite and helpful staff
4 months ago
Rod Davis
Lack of staff and dreadful customer service if you can find a member of staff that doesn't ignore you .
6 months ago
Rich Luth
I drove down there to get my car battery changed, I had Kenny to serve me and he changed the battery in no time. He is skillful, calm and courteous,he is the star of the shop!
There are only two staff serving a busy store , can Halfords look into it and increase the staff numbers?
3 months ago
Torio Boscacci
Great service even under social distancing. The puncture repair guy went above and beyond, when he sorted my electric scooter
10 months ago
