Frosts Cars - Shoreham-by-Sea
Used car dealer Frosts Cars - Shoreham-by-Sea, 69-75 Brighton Rd, Shoreham-by-Sea BN43 6RE, United Kingdom:
112 reviews
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Address: 69-75 Brighton Rd, Shoreham-by-Sea BN43 6RE, United Kingdom
Website: frosts4cars.co.uk
Phone number: +44 1273 974476
GPS coordinates
Latitude: 50.8327009Longitude: -0.2678677
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reviews
eeva
I would highly recommend Frosts. Everything was very straight forward, salesman Dino, dealt with everything, from a hassle free test drive, to organising delivery to my home, with COVID safe practices, excellent communication, I love my new to me Vauxhall Mokka!❤️ Thank you again Dino!
3 weeks ago
Phil Rawlings
Frosts have provided our company outstanding and efficient service since 2012 and we highly recommend them including Dino.
4 months ago
Eileen Radzwion
Always great customer service every time I’ve bought a car or had it serviced. Highly recommend.
1 month ago
KD Luttrell
I recently had my car MOT and service at Frosts. They were really professional, helpful and very friendly. I was kept informed throughout the process and kept me updated when my car had to stay in for longer for a few repairs. I will definitely use them again. Excellent service!
6 months ago
Jessie Hall
Great experience with Frosts from beginning to end. Great communication from Robert and Dino and lovely car delivered to my door in a COVID safe manner. Would recommend.
2 months ago
Patrick Maguire
I asked if I could use a car to film with for my college work, and they were very helpful, and allowed us to film with a very nice car. Very nice and helpful staff.
Here are some screen grabs from my coursework. Email me if you're still interested in seeing the full thing :)
10 months ago
David James
I have had excellent service from Dino at frosts, very pleased with the new car. The purchase went very smoothly and the car was delivered on time. Very pleased to have dealt with a professional company. Will use again if I have the need.
5 months ago
Paul Carter
I thought that the arrangements made for selecting and delivering the car with social distancing were excellent. The process was clearly explained including the 14 day change your mind policy if you weren't happy having driven it for a couple of weeks. Excellent customer service.
6 months ago
William Wade
*** Outstanding customer service! From my first live chat, with Robert to the socially distanced delivery of my Corsa by Dino, the whole process was faultless. Buying a car in lockdown was so much easier than I had anticipated. Robert and Dino kept me regularly informed. They were professional, polite and reassuring. They responded promptly to all my questions and nothing was too much trouble. I will be recommending Frosts to all my family and friends. Thank you! ***
3 months ago
Joshua Sanders
Got my new car from frosts Shoreham and I love it! Was very happy with the help I got from Robert and Dino from the beginning to the end when I got my car! I would highly recommend these guys to a friend and family! After the year we’ve had I was worried about getting a new car in these times but I was reassured and very pleased with the social distancing and safety they followed, I choose to do the contactless click and collect and it was so smooth and safe.
Thankyou to Dino and Robert for all your help!
2 months ago
Rick Davey
All aspects of the sale were thoroughly explained... Excellent service last time and equally this time... Would highly recommend...
3 months ago
Ash Fell
Excellent service from Robert and Dino - friendly, efficient and reassuring. Finance arranged with ease and car delivered to my doorstep 48 hours later. Very happy with the entire experience.
6 months ago
Tommy Kalfopoulos
Dino was so helpful and friendly. Extremely accommodating, he helped me through every step of buying my new car and part exchanging my old car. An absolute pleasure to work with and can’t fault his customer service. Could not recommend enough!
10 months ago
Prasad Chodavarapu
I recently had a car delivered during lockdown 2. I was sceptical at first as never purchased a car this way before but i need not of worried as Dino kept me updated through the entire process.....it was seamless!!
The car was for my Daughter (her 1st one!) She was absolutely delighted, i would definitely use Frosts again.
Thank you once again Dino.
7 months ago
Martin LaCombe
Ordered my 17 plate vauxhall astra 1.6t via email and phone calls, due too covid, and finance was simple.
Dino was the sales guy who I was dealing with, what a nice human being, no pushy sales friendly polite honest and very down to earth....
Love the car.
Love the process.
Loved everything.
Couldn't ask for a better service even if I tried.
Will tell everyone I know about frosts cars and dino, how well of a good experience it was.
And thank you again dino very much appreciated.
I also forget to give some beers dino for all that he's done and being patient.
Once again Dino thank you ????
4 months ago
Andrew Chidgey
A very friendly, amenable and easy transaction thanks to Dino. Part exchanged my BMW 320i for a little yellow Fiat 500. All social distancing/sanitising recommendations were carefully followed. Dino even brought my new car to my house and collected my old one. Extra bonus was the road tax had been paid for me. Thank you and loving my new car!
10 months ago
Elizabeth Rodgers
Both staff members I dealt with where very helpful
Especially Dino. Very organised quick replies do messing about. Very polite and 5 star service would highly recommend. And even delivered car for me. Top man top garage top sales team. Will use again when I want to replace car in 3 to 5 years.
1 week ago
nicholas bock
Good service! Dino was very efficient and a man of his word. Would recommend them and love my new car!
9 months ago
Dontavious Talley
Excellent service. Dino was helpful and looked after everything every step of the way. I could not recommended Frost's highly enough.
9 months ago
Khiven DaAnimeArsenal
People there made purchase of our family van a treat. Mr. Dino was a pleasure to deal with. He organised all the paperwork and even offered to deliver the van to KT9 area for free. Thank you for making this experience a great one!
7 months ago
Chelsey Bush
A nice showroom to view cars, the salesman was less a salesman and more a friendly guy to help you with gatting a test drive in a car you might want to buy. On the day it wasn't the right car for us but I will keep checking back in with them.
4 months ago
Brendon Griffis
It was a totally professional, very pleasant experience buying my new car from Frosts - the car is great, the price was excellent, the showroom spotless. A 5*, classy experience throughout.
10 months ago
Jacob Harrahill
Whilst I’m very happy with the car I brought – I was more impressed with Dino Riccio the sales consultant in the showroom. He is the personification of great customer service, and an asset to Frosts. He’s not looking to make a quick sale but genuinely cares. He is committed to providing a great service even after he’s made the sale, which is probably why he has had so many returning customers in the 20 years he’s worked there
1 month ago
Adrian Beaumont
Unbelievable service from Dino and his colleagues at Frosts. Everything was seamless, from test drive, to collection and even the unexpected after service! Thank you!
11 months ago
Michael Munster
I have just brought a Nissan Juke from Dino. What a nice a guy! polite & friendly. I would defo recommend frosts if you are looking to buy a car. Thnaks!!!
1 week ago
Vimal Joice
Great experience, love the car and all the help from dinno,made things really easy and efficient, a first class service.
3 months ago
Sachin Gupta
Visited twice to view cars and decided we liked two and wanted to test drive them. Sales representative was rather rude and reluctant to let us test drive any cars, he couldn't understand why we'd even want to. Very strange and not pleasant. The salesman however did phone us later on that day and offer us a test drive on the two cars but I felt it was too little too late after the attitude we'd received earlier on in the day.
2 months ago
Dawn Davignon
Very happy with my car. Whole buying experience (completed in a properly socially distanced way) was made simple and straightforward by Dino. Excellent customer service and am happy to recommend.
1 month ago
nay mickie
Frosts Cars Shoreham by Sea are a great local dealership. They are very attentive and helpful with questions and made my life very easy. My pick up adhered to strict social distancing guidelines. Dino went out of his way to help. Couldn't have been any better. I hope they're in Shoreham for many more years.
10 months ago
Jason Rabalais
Great customer service, Dino was very helpful. Covid 19 social distancing arrangements were great, car was sterilised and sealed before the test drive. Again sterilised after delivery and they collected our part ex at the same time. Couldn’t ask for anything else. Impressed would use them again.
11 months ago
adan lopez
Purchased my car from here and the sales process went very smoothly. There has been a technical issue with the car however since i bought it. The support team at Frosts have been excellent especially Ashley,. he has gone above and beyond to get the issue sorted and his communication was spot on.
1 month ago
Laura Osorio
From my first phone contact with Robert when I was looking to buy a replacement for our Astra, through to Dino at Frosts Shoreham, my experience could not have been easier or more pleasant. Both were so professional and helpful without pressuring me at all. Robert located exactly what I was looking for and dealing with Dino in the showroom was an absolute pleasure. He was extremely friendly and knowledgeable, and had thought of everything in order to make the experience as easy and pleasant as possible. He had even polished the car himself that morning, just to make sure it was perfect. We got a very fair exchange on our old car and Dino organised the road tax for me as i was sorting out the insurance. Additionally, my husband and I felt completely comfortable with the social distancing measures and sanitising stations in place and the whole car had been sanitised for us. Thank you Robert and Dino for excellent customer service, we are delighted with our new car - you both deserve 5 stars!
3 months ago
David Drenth
Just collected my new car from Frosts and I’m thrilled.
This is the 2nd car I’ve bought from them via the amazing Dino – faultiness from start to finish. The car I traded in (purchased from Frosts) was a beauty and I didn’t have a single problem with her over 5 years.
He went above and beyond this time as I’d never driven an automatic car/was a bit nervous and he organised another test drive a few days before collection and on the actual day to make me feel more confident.
Wouldn’t hesitate in using Frosts – old school service that’s sadly very lacking in other dealerships.
1 month ago
Julia Anthony
Very professional outfit would highly recommend and definitely use them again.my Initial contact Dino and car hand over specialist Tony made it such a smooth and pleasant experience. Can also recommend the Italian restaurant round the corner. Thanks again. Clive & Kim
1 month ago
Neil Ashton
I have known Dino for around 13/14 years now. Having sold me my Leon Cupra R way back when, I have been back time and time again. Most recently picking up the Range Rover Sport Frosts had for sale. He's catered not only for my personally, but my sister-in-law and also my company too. A truly first class service, where the customer actually matters! A very genuine and sincere service from the guys down at Frosts, a good place to buy a vehicle which I'd highly recommend.
1 month ago
Stevie B
Amazing customer service was dealt with by peter Morris who was helpful throughout
And made sure I was 100% happy no pressure selling just amazing customer service.
3 months ago
yousuf siddiqui
The service I received when buying my car was nothing but outstanding! Dino went beyond the 'extra mile' to ensure that i was completely satisfied with the car. Well done to him.
4 months ago
Tami Valencia
I had a bit of a bad experience at another garage and was almost close to giving up getting a new car however saw a beautiful car at Frosts in Shoreham, I messaged them on live chat and was passed on to Dino. He called me straight away and had booked me in to come over that afternoon, when I got there he opened the car for me to have a look whilst he finished serving other customers. I noticed some small chips at the back of the car but staff were out polishing it to see if they cleared, when they didn't the offered to touch it up for me. Dino took me out in the car as I didn’t know the roads and it was busy. I decided to go for it, because of the bad experience I had a couple of weeks previous they gave me a good price to part ex my current car, they put a years MOT on the car, covered a years tax and Dino personally drove the car to my house when it was ready. He stayed in touch with me the whole time via phone and email and stuck to his word, he even brought me an Orchid when he delivered the car. Paper work was really easy and buying the car was straight forward, would highly recommend if your looking to buy then to ask for Dino, he really was brilliant and gave the best customer service!
2 weeks ago
arnold potter
Visited the showroom to view 2 cars that were showing on the website. Once finding a member of staff to talk to, we were informed that both cars were being used by staff that work Monday- Friday and so the cars were not there. Surely the weekends are the prime time for potential customers to view cars and you would ensure cars that are being advertised are available for viewing. Just lost a sale.
4 months ago
Ellen White
I took my car in for repair because the service light was coming on. You guys said You carried out full service and check for fault codes and told me everything was ok. Three days later the same service light came on. I took it back and they are saying it's the thermostat now. The same thing you guys did in 2017 you diagnosed the Car wrongly and charged me for what wasn't even wrong with the Car.
1 month ago
Morgan Doerflein
Excellent service received from start to finish in dealing with Frosts Shoreham. I arrived as the showroom was closing at 7pm to look at a car in the showroom. The salesman (Dino) told me to take as much time as I wanted to look around the car and to ask if I had any questions. It was lovely of him as I'm sure he just wanted to go home after a long day. I came back to test drive the car the next day and Dino again allowed me to take as much time as I wanted and I took the car for a long drive. Dino was very knowledgeable and I felt reassured by what he said with regards to aftercare, warranty etc. As a woman buying a car on my own I had found the prospect very daunting after visiting other garages with "hard sell" salesmen, however I was thoroughly looked after by Dino and I didn't feel he was trying to sell me the car at all, rather helping me to buy a car that I would be happy with. He arranged the sale efficiently and I was able to collect the fully serviced, cleaned and valeted car soon after. Very happy with my new car and special thanks to Dino.
6 months ago
Amy Collins
My experience at Frosts Cars Shoreham by Sea was cracking because the salesman came across very knowledgeable and seemed to be completely honest with me. I didn't feel any pressure at any time during the visits and was very pleased with my purchase. Thankyou Frosts and especially Peter the salesman.
6 months ago
Matthew Roney
I can't recommend Frosts of Shoreham highly enough. They - specifically Dino - made the whole experience of buying a new car painless and straightforward. Dino knew his stuff and could answer pretty much any question we had about the car we chose. We had a couple of choices in mind and he gave us his opinion without any sort of hard sell, which was very much appreciated. I will absolutely be using Frosts again and would recommend them to anyone looking for a vehicle.
2 weeks ago
Edgar tecnocasa
I am most impressed with the service I have had from Frosts, and in particular Dino, who was extremely helpful. He gave me a much better discount on my part exchange than I was expecting and when I picked up my car, it was presented beautifully finished and they even gave me a bunch of flowers for my mother! Very pleased to do business with them. I would definitely recommend them!
3 months ago
shakeira James
We purchased a great car from them recently, absolutely wonderful. The staff were friendly, helpful and most of all extremely nice especially Dino who answered all of my many queries about the car and helped me out a lot. I was also thankful that Steve told me all about the car’s various gadgets and definitely got me sold. Overall it was a pleasant experience and without a doubt would recommend to my friends and family. Thank you.
4 months ago
Lindsey Johansen
From the moment we visited Frosts at Shoreham we experienced excellent customer service.
Dino made it a very personal service delivered profressionally. Everything from buying to picking up our car exceeded our expectations and we will be recommending Frosts as that level of customer service is a rare find.
2 months ago
Vickie lynn
I just bought my first car from Frost’s and Dino, Ashley and the rest of the team were amazing. We are already using Frosts garage for service and MOT for my husband’s car and and we can truly recommend all their services.
1 month ago
Eustacio Abreu
Booked a service and MOT last minute, Frost's were extremely accommodating giving me an ASAP appointment to fit in with my work. On my drive to frost's the weather was terrible and the traffic badly delayed but a call to frost's was handled brilliantly allowing me to put back my service time. Car MOT'd and serviced without any issues and I got a full explanation on the new MOT standards. Excellent customer service as always.
5 months ago
Naresh Lalwani
We give the experience 5 stars as it deserves it.. we.can not fault the service given to us by Dino. When leaving us for a few minutes he first gave us coffee (which was very good!) and went through everything most carefully on his return. He took us for two short test drives, and made sure that we were happy with everything before we made our final choice.
We especially liked the fact that Dino was not in the least "pushy" which many salesmen are! We both feel that buying from Frosts was the very best experience we have had when buying a car....... Keep up the good work!
4 months ago
Carter Davis
Good range of vehicles
8 months ago
