Phil Long Ford
Car dealer Phil Long Ford, 1114 Motor City Dr, Colorado Springs, CO 80905, United States:
220 reviews
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Address: 1114 Motor City Dr, Colorado Springs, CO 80905, United States
Website: phillongdeals.com
Phone number: +1 844-237-2169
GPS coordinates
Latitude: 38.8171262Longitude: -104.8347911
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reviews
Felicia dorsey
Terrible service. I went in for a part recall and I couldn't be less impressed with the service. I asked for the part to be replaced and the oil changed. They didn't do the oil change and told me they didn't know we wanted that. Here is why you didn't know that. Matt didn't write anything down! He collected my number and said he would call when it was ready.
Leading up to that I was directed all around the store. When I made it to one department, two guys were standing there whispering about a customer they just disagreed with right there in the store. The customer was a soldier in uniform. After about 7 minutes the two guys finally acknowledged me and then sent me to the wrong department. During that 7 minutes, they were just whispering between themselves. I think their names are Peter and another heavy-set fellow who couldn't be bothered to do something as simple as wear a mask right. The only reason I am giving a two-star review is that there was a gentleman with black hair and a black beard who was kind and walked me over to the right department.
Once, I was finally in the right department. The woman behind the counter seemed pretty annoyed that I would interrupt her cell phone time. After waiting for another 10 minutes Matt finally showed up to collect my number and keys.
Maybe the company is understaffed and overworked but holy cow it doesn't seem like anyone wants to be there. Glad to hear some people have had some good experiences because mine sucked!
1 month ago
ROHEN BROWNED
From our very first contact via the internet to driving away with our new Ford Ranger Lariat, we had an exceptionally smooth experience from start to finish. Our dedicated sales agent Leah Jenkins, was there to greet us with a focused, professional, non-pressuring, and knowledgeable process. We felt confident in the information she provided, and of her knowledge of all the many features, buttons, and displays in the Lariat. The technology is quite fascinating and also fairly overwhelming, but Leah knows her product and she told us that if she didn’t have an answer, she would find it! That in of itself, is the mark of a professional in our opinion!
Also important, is that this particular dealership has a sense of a teamwork-environment that we have not seen at other places. Our needs and wants seemed to matter most to whomever we spoke to, whether it be Dan in finance or Dominic in accessories.
We will not hesitate to return!
1 month ago
Willie Peloquin
As mentioned JD was our salesman, he was great to work with and did not pressure us into anything we did not want. There was a cosmetic issue with the used vehicle we discovered during the test drive that got missed on the inspection originally. However, they went out of the way to make it right and ordered the parts for it and even offered to drive 2 1/2 hours away to bring us a loaner car while ours was fixed and brought it back to us. Great customer service. I can think of no other dealer that would go out of the way to make it right. Highly recommend!!
4 weeks ago
DeeAnn McClanahan
Brought in my truck for a rear main seal repair under warranty. Got it replaced and got the truck back. Left to get gas not a mile from the dealership and under the light of the gas station I saw that my hood was damaged, brought it straight back to the dealer and they said they will repaint it. That’s great but the damage is done and as a car guy I know it devalues the vehicle. Then a few days later I decided to look at the rear main seal area to double check, it was leaking worse than when I dropped it off.. So now I have a truck that is leaking worse than when I brought it in and has hood damage. I hate doing this by publicly putting out a negative review but it needs to be said. The service representative that I worked with was excellent and super polite so far.
Pictures are after the “repair”
UPDATE 1/09/21
So I got the vehicle back after they looked it over again. Service tech said it was the coolant leaking from a hose and the coolant was making its way to the engine/transmission mounting point so he fixed the coolant hose, I was never losing coolant in the time I had it back for a few days after the rear main was fixed so that's interesting and the truck is still leaking from the area that the transmission and engine mount to each other. Very disappointed in the technicians ability to determine where the truck is leaking from.
5 months ago
Ed Muise
Stephan Graham provided excellent service during our recent car buying experience. He compiled the features we were interested in and showed us what vehicles were available.
Stephan had the vehicle delivered promptly and prepared while we waited making sure the car was ready within the time we had available.
He processed the paperwork quickly and explained all the features of the new car.
We were very pleased with Stephan Graham's service and are excited about our new 2021 FORD Explorer.
-Alex Paul-
1 month ago
Aerial ShaDrone
Phil Long Ford in Colorado Springs was exceptional during my acquisition of a new vehicle. I was in search of a particular vehicle and they were the only dealer with it in inventory. So I contacted them to get a quote with trade -in estimate.
Upon arriving in Colorado Springs, 300 miles from home, everything went exactly as quoted even the trade in estimate. The sale person Leah Jenkins was professional and very in tune with my situation concluding the purchase in a speedy fashion.
Great experience!
4 weeks ago
Ray Crayton
Daniel made this maintenance and repair service experience easy, smooth and painless. I know he did a great deal of work on getting all the right parts in a timely manner and worked right to the schedule he told me it would. I really appreciated how effectively he communicated throughout the process. Its no wonder he has won so many customer service awards - he is top notch! BTW - thought the narrated video overall vehicle inspection was outstanding!
2 months ago
John Solomon
My wife and I bought a new F-250 this week from the team at Phil Long Ford of Motor City. This was by far the best vehicle buying experience we have ever had. Our process began by coordinating with their Internet sales team. They quickly answered our questions, sent us the additional photos we requested, and even made a side-by-side comparison video of the two F-250s we were interested in. Negotiating a purchase price was done at this point too. So, on the day of our purchase we arrived at the dealership without a concern about "haggling" with a salesperson.
The sales staff on site was well prepared. Our review of the truck's features and test drive went smoothly and was enjoyable. Finally, the experience we had in the finance department discussing warranty options and final numbers was just as enjoyable! Seriously, it was.
We got a great price on the truck and good rates on the warranty coverages we chose. Absolutely no buyer's remorse here. We highly recommend the great team at Phil Long Ford of Motor City.
1 month ago
Donna Stanley
The process of buying a car here was so easy. Keith brooks helped me find the perfect car. He was very knowledgeable and made sure I knew exactly what I was getting. He even came in on his day off to help me. The paperwork was very simple and they made sure I knew exactly what I was signing before I signed. I would definitely refer friends and family to philong ford.
1 month ago
Bhushan
Very impressive! Oil changed, a new key coded, recall work completed and now a shiny clean truck. All done in a few hours. Thank you!
3 weeks ago
Angela Riedel
I high recommend visiting Phil Long Ford Motor City in search for your new vehicle. We had an amazing salesperson, Leah, she was very professional and attentive to what we were looking for. I’m a very picky person when it came to finding a truck. Leah listened to everything I was looking for and the price range I wanted to stay in. She was very patient and actually located two trucks that peaked my interest. She took us to look and obviously we purchased one. I highly recommend visiting and asking for Leah.
1 month ago
Kurt Bulicek
Great Customer experience. From start to finish with the help of Eric Haynes. Could not have expected any less. Made things very easy and made sure that we are and have been happy with our purchase. Very happy with everything.
2 months ago
Sarah Jacobson
I bought a Toyota Tacoma this past week here and Ray really helped me out! He took the time to make sure I ended up with the truck I wanted, and the price I wanted to pay. Super flexible and hospitable. I would send people their way for sure. Really satisfied 10/10!
1 month ago
Jose Cen
My car buying experience at this location has by far been one of the best and smoothest transactions thus far. Andy went above and beyond on all aspects of the sales process and made the experience one to remember. The sales and finance teams offered very fair deals on both a trade and sale. I would definitely consider looking into their dealership if wanting a new or used vehicle.
1 month ago
Craig
Great Experience from beginning to signing final paperwork. I recommend Robert Strange to be anyone Salesman. He was timely and considerate of what I was looking for. I can’t say enough about his service that he provides, but one word that sums it all up is EXCEPTIONAL! Thank you for all your help.
1 month ago
Joe Walker
The service and quality at this dealership are exemplary. I brought in my high mileage Focus ST for suspension noises and issues that were properly diagnosed and efficiently repaired. My service advisor Zak was professional, courteous and friendly. He proved to be more then helpful and effective in gaining approval from my third-party warranty company to cover all parts and labor required to repair my vehicle. Zak and his peers were even able to provide me with a nice, new, reliable loaner during the duration of my vehicle's repairs, which were completed on time. The waiting areas are clean and comfortable. The cafe has good food and hot coffee. I highly recommend the service department at Phil Long Ford Motor City.
4 months ago
Gregory Conley
Love Lincoln pickup service and Service Department. The process requires very little effort and time from me. I schedule the appointment. My vehicle is picked up serviced, and returned all in a matter of hours. I receive text and a video while my car is being serviced. All of this is completed timely. Thanks Kasseday for answering my questions.
1 month ago
Daniel Taylor
I shopped around quite a bit for a minivan/suv. I finally connected with Phil Long Value Car and met Tom White, one of their sales reps. What a kind and helpful salesman. I typically approach used car lots with fear and trepidation, but he made the experience easy and enjoyable. I'm very pleased with our purchase and Phil Long overall, especially Tom!
1 month ago
Patsy Barthell
Decent prices but the staff has been giving me the run around when it comes to fixing my vehicle. Its been over a month since I purchased a truck here and have not received any information regarding warranty or what was initially fixed during the first service. Truck keeps going into limp mode and this problem was supposed to be fixed during that first service. Still happening. I called and tried to make sure there was no more confusion in what needs to be done and I kept getting transferred around from sales to service and no one seemed to know what I was talking about let alone what vehicle I was talking about. Then one lady in sales kept interrupting me and making assumptions on what I wanted while not allowing me to explain myself. They finally transferred me back to my salesman Bryce and he told me that the check engine light is off now and they will look into it after I already told them what the issue was and that it wasn't fixed the first time it was mentioned. This vehicle is unsafe for use and it currently needed to commute to woodland park for work from the springs. I will not be buying another vehicle from here.
4 weeks ago
Jeanette Cantrell
Bought a used truck for cash, test drove it all was fine. I went in and paid them and did paperwork while they detailed it, they dropped it off at my house a hour or so after paperwork is done and next time I drive it there is a loud clunking noise from the front and a deathwobble now they don’t want to refund my money, what kind of shame are they running at this place. I guess it’s time to call a lawyer, sad when a big business does a customer wrong like this. I will never do business with them again and would recommend if buying something once you test drive don’t let them drive it again.
4 weeks ago
Andy Sigears
Just bought an Expedition Max from Phil Long - Worked with the sales person Jeremy White. Jeremy is on his game. He explained every detail about the car and was so knowledgeable. He’s was friendly and not too “salesy.” The experience was amazing from the moment I arrived. Thank you Jeremy and all involved with our purchase!! We will be back!
1 month ago
Raihanul Kabir
Found a vehicle we liked on line. Went to the dealership and talked with Keith who advised us the vehicle was available but not currently at the dealership. We made an appointment to see it the next day. Keith had the vehicle that and waiting out front for us. We took the vehicle on a test drive while Keith told us about all the features the vehicle had. He was knowledgeable on all aspects of the vehicle. Keith was low key and never pushy when it came to the sale. We would recommend Keith to anyone looking to purchase a vehicle at Phil Long Ford Motor City.
5 months ago
Ourania Stavropoulou
Garbage, service department was rude, did not take the time to handle my diagnosis. Did not listen to me. Took my money for nothing .. $179 for zero solutions
4 weeks ago
Delviance Franklin
My wife’s dream car is a white Jeep Wrangler Unlimited Rubicon. Phil Long Ford had a beautiful 2018 Rubicon. It was my wife’s dream car! I drove down from Denver to Colorado Springs. I knew I didn’t have the money to buy it when I went to look at it. I would have the money the following Wednesday, and I hoped I’d be able to get them to hold the car for me! Jeff at Phil Long wanted us to have the car and sold it to us anyway! He then offered to follow me down to our home in Littleton so my wife could have her dream car that day! I could not recommend this dealer any higher! Work with Jeff he will take care of you!! Even Christian the sales manager was a delight to work with!! Thank you Christian, Jeff, and Phil Long Ford for helping me make my wife’s dream come true!!! You guys are awesome!!
6 months ago
Danielle Smith
Phil Long continues to impress me with their service department. We’ve had several bad experiences with Toyota service (wife’s car) and I must say that it is very refreshing to work with a staff that actually cares about getting your vehicle fixed. Zak Biondi was my service writer for two fixes they did to my truck and he was excellent to work with. Prompt, professional and caring. Highly recommend utilizing them for any of your service needs.
3 months ago
Mike Andrews
Arrived at 7am with no appointment to get my oil changed - no problem. Got checked in and everyone was so nice! I left my car there and in just a couple of hours, it was ready to pick up. AND it was cheaper than was quoted - YAY!! Super easy, no stress and now I’m all set. Thank you!!
1 month ago
Rahn Keucher
I've had nothing but fantastic experiences when I've dealt with Phil Long of Motor City. From the salesman (Austin) to others like Derek and Mark and Jordan in the service department, they're terrific!! I grew up driving Fords and refuse to consider driving anything but a Ford. The fact that I'm treated so well by everyone at Phil Long cements my feelings about driving Fords!! Great job ladies and gentlemen and thank you so much!!
1 month ago
Terri Macdonald
Good dealer sales people , I just did not like the check list they used on the preowned vehicle I bought showed a spare tire jack and wrenches. I did not find them I called them back, so as is vehicle is what. I bought!
3 weeks ago
Medana TheTeddyBear
The Perfect Auto Buying Experience!!
I saw this Escape Hybrid listed on Phil Long Ford Denver (which is where I live). I called on it and was told it was actually in Colorado Springs. When I asked if there was any reason they would charge me sticker price instead of internet listed price, the fella seemed intent on finding out WHY it was listed at such a great price and NOT at the higher price! Well I did not feel good about dealing any further with that fella (name excluded) so I called PHCos directly. Lindsay was absolutely fantastic and helped me do everything over the phone. Once approved I raced my trade in down to the Springs and brought my little dog. We were greeted with true enthusiasm and friendliness. Soon we met Eric who handled the rest of the process. I could type paragraphs on how AMAZING and AWESOME he was/is. My new Escape is beautiful. The entire staff was wonderful. The entire process was perfect! 6 out of 5 stars!! Thanks Phil Long Ford of Colorado Springs. That’s how you earn repeat business and referrals.
1 month ago
Joe Petrakovich
I just want to say Chris Manois is the best at what he does... Im super super happy with how fast he put us in a car and how fast we signed... Thank you so much...
4 weeks ago
Vickie Jones
On a recent trip to Colorado Springs, a vehicle failure on a vehicle we had purchased 6 days earlier, brought us to Phil Long Ford. We live in Minnesota so we were distressed, 1000 miles away from home and a vehicle with less than 30,000 on it and we were stranded. Phil Long Ford was able to look at our vehicle within an hour of us calling and informed us it would need a complete rear axle replacement, fully covered under warranty, but not what we wanted to hear. Brandon, in service, was very helpful and they arranged for us to take a loaner vehicle until we decided if we would stay in Colorado Springs or go home. The next morning, we called Brandon and stated we wanted to rent a car to travel back to Minnesota as the parts were at least 6 days out. Brandon helped arrange a rental car for us, to which the rental car company brought it to Phil Long to meet us there. When we returned to MN, we received phone calls making sure we had made it back okay, reports on the progress of where the parts were and what was happening. When we returned to Colorado Springs 4 weeks later to retrieve our new car, it was filled with gas and we cannot say enough good things about the excellent customer service we received from the Service Department at Phil Long Ford. They truly turned a very stressful situation for us into one that we ended up truly enjoying working with their dealership. We highly recommend Phil Long Ford to anyone in the market for a vehicle!
1 month ago
kim bowers
As easy a time purchasing a car (truck) as you can reasonably expect. Our sales rep, Andy, was excellent and even helped us get our extra vehicle home to help with the logistics. They found us exactly what we wanted and made it as easy as possible to pick up our new truck.
1 month ago
Taylor Cockerham
The only good experience that I had at Phil long Ford was with Miss Debra in the title department. She went out of her way to make sure all my paperwork was correct and that we were on the same page. She understood how bad of an experience I had with my dealer and went out of her way to make things better. As for the sales side, I’m completely disappointed. I definitely feel like they got my money and then didn't seem to care about the aftermath. I asked my salesperson if I could transfer my plates from my old car to new car. After multiple times of reminding him to ask, he stated that he spoke with “a friend” in the title office and that the paperwork was already submitted. A whole month later Miss Debra called me and asked me if I wanted to transfer my plates. My state allows 10 days to return your plates so what did I do? I expedited the shipment and sent them back. Now I’m going to have to pay an additional $50 to buy new plates. My husband spoke with the supervisor regarding the lack of communication and they said they were going to cut me a check for $60 to help compensate for the plates and expedited shipping. I received the check today. The only thing I’m asking is for them to close the loop on communication. I’m totally okay with an “I don’t know”. But I fully expect my salesperson to follow up with the correct department to find the right answer. For being a dealership around 5 military instillations, you would think they would have their stuff together. I would NEVER recommend the sales department to any of my friends or Soldiers that were looking for recommendations for dealerships.
1 month ago
kawther Alzaidi
Ranger Truck is just what I expected. Handles and runs good. Took a while to figure out all the bells and whistles. Could have used a 12v in the truck bed but not critical. Haven't taken it out on a long trip yet.
1 month ago
Matthew Quint
Fast and professional job installing a spray in bedliner in my 2019 Ram 1500. Looks awesome! In addition to the fantastic job installing the bed liner the staff to include General Manager and receptionist were extremely helpful and friendly. Will definitely have all my body shop needs from now on taken care of by Phil Long Ford auto body. Great job guys!
1 month ago
Jenny Greene
Great service and help from Austin H, he made the purchase very pleasant. The finance department was also very helpful and we received no pressure for terms or warranties unlike other dealers in the are. Highly recommend buying from Phil Long after our experience.
1 month ago
Mary Leal
Buying a new car is exciting but can be exhausting. Phil Long Lincoln took the exhausting part out of the entire experience. My Salesman, Derek, was friendly, professional and patient with me through all my questions. I was able to get the vehicle I wanted at the price I wanted. I highly recommend Phil Long Lincoln!
1 month ago
Ethan Arena
Brandon was exceptional! He was kind and responsive. After having not so great service at another location, Brandon really took care of us. He understood the time sensitivity of getting my truck serviced and he had incredible customer service. Will definitely return to Brandon and Phil Long Ford of Motor City again.
4 months ago
Marcus Sherman
Thank You J.P. Peterson you treated us like family. And thanks to all the rest of the staff for making this day special. We know where we will be going for service or future car purchases.
4 weeks ago
Gerald Smith
Great experience. These guys went out of their way literally to drive the car up to me from Colorado springs so that I could test drive it. Everyone I talked to at motor City was knowledgeable and courteous.
1 month ago
Kallie Wallick
I worked with Brandon to get my truck running properly again and was very pleased with the results. He made sure that the time was taken to properly service my truck and was polite and professional the entire time. I’ll definitely be returning the next time my truck needs to be serviced.
1 month ago
Gail Blanco
Well I have had Fords since 2014 and always had them serviced at Phil Long. They seemed to do a good job but things went bad all of a sudden. Took 3 days to get a oil change and a factory recall. I had to call 2 manager who would not give the courtesy to return a call.
After many calls and texts over 3 days I finally found out my vehicle was ready and they suggested additional repairs They recommended another $1700.00 in repairs but i will not have them done here, I will go to a good shop. Never Never going back there again.
1 month ago
Zenon Chavez
I kept getting a “recall” on my 2018 Ford Escape, but I’ve been working from home, so I ignored. Bad idea! My car just stopped on my way to my neighbor’s house! So I called Phil Long Ford, and they sent a tow truck to move my car to their service garage (about one hour away), free of charge, and provided me with a rental (again, free of charge). Sending a giant shout-out to Zak who provided EXCELLENT service and explained exactly what was going on with my automobile ever step of the way! Bottom line, I have a brand new engine (at no cost to me!) and a new appreciation of Phil Ling Ford’s service department. I highly recommend this company, and I can say without a doubt that every person who does business with Phil Long Ford will be treated with dignity and respect!
1 month ago
Emily Andrews
Took my 2020 Jeep Wrangler Unlimited Rubicon to Phil Long Lincoln service department to have nitrogen placed in my tires. Always receive great service from the entire service department team. Very friendly group of folks who care about customers walking away happy. Scheduling an appointment has never been a problem. Thanks for the great service once again. Daniel is a great customer service representative. In fact, all their customer service representatives are world class.
6 months ago
Kris Liles
We were very pleased with our service at Phil Long Ford today. Our car sales representative, Jeremy was extremely helpful and knowledgeable while helping us to chose the vehicle we decided to purchase. There are a few details to finish up on but so far we are very happy. Thank you Jeremy and Angel,our finance rep for all your help today. We would highly recommend Phil Long if your shopping and ask for Jeremy for a professional and respectful salesman.
3 months ago
Cyndi Mauro
I took my 2019 Ford F150 in for a recall issue and was taken care of by Brandon Cash. Great service, Brandon did a great job! I was in and out within 90 mins and was not disappointed. Great job Guys at Phil Long Ford Motor City
1 month ago
Kaapo Kuvaja
When we arrived we were promptly helped By a Friendly Man Named Stephen Graham . We had a few bumps in the road but, Stephen made us feel we could trust his word. He got My Husband and I In a car we have already fallen in love with . Everyone at the dealership treated us with patience and understanding as if we knew them for years. I am happy that I can come back and visit while our maintenance is being done As, I feel I have made a few friends . thank you Stephen !
3 months ago
Just Miller
took l1.5 hours longer than estimated by service writer. GREAT price on 4 tires although. needed part for product update was ordered and have had no feedback that its available and to install.
2 months ago
Dwight Laesser
I scheduled an appointment for a check engine light that came on. Mark was very helpful and explained the problem in a way I could understand. He even got an example part to show me exactly what was being replaced and kept me in the loop on my service. He was great! Would give 10 stars if I could.
1 month ago
Nikkie A
The best experience we had buying our car. Scott was great and very knowledgeable. I would be happy to send my friends and family. Great job everyone????????
2 months ago
