Phil Long Ford
Car dealer Phil Long Ford, 1114 Motor City Dr, Colorado Springs, CO 80905, United States:
220 reviews
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Address: 1114 Motor City Dr, Colorado Springs, CO 80905, United States
Website: phillongdeals.com
Phone number: +1 844-237-2169
GPS coordinates
Latitude: 38.8171262Longitude: -104.8347911
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reviews
Alina Fedotenko
Everyone I worked with here was exceptional. Brooke especially helped me in a difficult situation with my car. I had car trouble while in Colorado Springs a few months ago, and I couldn’t have taken my car to a better place. The work that was done to help me out was above and beyond. I want to drive 1.5 hours from where I live to have these wonderful people work on my car. I just couldn’t be more grateful. Brooke and the whole team are truely stellar people, and I’m so thankful for having people like them in the auto industry :). 5 stars ⭐️
2 months ago
Jesse Weiss
We had a fantastic experience with Phil Long and will never buy a car anywhere else. Everyone was friendly, respectful and helpful. Joel was a great salesman for us.
2 months ago
Molly Harris
My husband and I woke up on Saturday morning determined to trade in our car. By the time we arrived we already knew how much we wanted to ask for our trade in, which car on the lot we wanted to drive home, and what we wanted our payments to be. The only struggle was getting there ????. However, Mike was more than up to the challenge. He was very easy to work with, he was on our side, and he absolutely delivered. He offered a professional salesman attitude, polite and engaging small-talk, and a determination to make the sale good for everyone. Thanks to the hard work of Mike, and beautiful craftsmanship of Ford and Shelby American we are very satisfied.
4 months ago
Suresh Kumaar
Since my Ford Escape wasn't throwing any codes it made it difficult to diagnose the problems that I was having with it. On the second try there were finally enough issues that lead I and the service techs to evaluate the transmission. At last the problem was diagnosed. A replacement transmission was needed and the team got on it. They had my car for about a week in order to get parts and everything in and when I got it back it ran great. All the problems were gone. Brandon and the service manager worked hard on this one since it wasn't a clear cut issue and no codes. Thanks everyone!
2 months ago
SyedHammad Reman
I worked with JB Peterson at this dealership and had a good experience. He's honest and super energetic!
1 month ago
Mike Russo
Highly recommend this excellent and honorable service department. If you are choosing an advisor, choose Zak. The man is outstanding. They earned my future business and restored my faith in the Ford brand.
5 months ago
vanessa garza
Brandon provided great service in order to get my 2016 F150 repaired. He asked what the issue was, had it diagnosed, and repaired with hardly any questions. He kept us up to date via text from start to finish and truck is running great. Thanks!
5 months ago
Jmccreless Mccreless
Phil Long Ford in Colorado Springs were wonderful to work with. I researched online at their inventory and found a vehicle. Lindsay Porter and Christina Wilcox kept in touch and gave me information on the vehicle. We discussed buying options. This was on a Saturday afternoon. They emailed applications and by Monday we were ready to test drive. Beau helped show us the vehicle. Derek the sales manager was instrumental in sealing the deal. It was a pleasure to work with all of you. I recommend them highly. We would drive the 5 hours to purchase another vehicle from them in a heart beat! Thank you
5 months ago
Elizabeth Glover
I went to Phil Long Lincoln and got my MINI Coupe Countryman.
I absolutely love it! Derrick made the process as easy and with as little stress as possible I got my car in as little as four hours.
The only issue a have was my key fob does not lock or unlock my car so it makes things a little bit sketchy whenever I take it to public places.
I also never received a key for my storage container on top of my mini however they said that they would get a key made if they couldn't find it.
I'm still waiting on a response for that.
Derek was amazing I would go back to him for all of my car needs.
As soon as I get my keys what's my review will go from 3 stars to five stars!
4 months ago
Dieter Tejada
Excellent service, unbeatable pricing and the salesman exhibited true professionalism. I have purchase several cars form Phil Long in Colorado Springs and each experience has been better than to previous ones. I highly recommend Phil Long Ford Motor City and my salesman Jeff Overman.
2 months ago
kathy Hale
Great People - Christina worked really hard to find the vehicle I was looking for and had it shipped to us.
Great discounts and dealer incentives.
Austin and Gabe did a great job of keeping me informed of the process and answered all my questions. I am always concerned about last minute add-ons - Not a problems.
Richard found a better interest rate than my bank could offer.
Gabe did a great job at delivery explaining how everything worked.
To sum things up: I had an offer for a vehicle in my city on a baseline F-150 with a 301A package. It didn't even have running boards.
With the discounts and incentives I was able to upgrade to a 302A package with a lot of extras for only about $650 more. - I'm glad I did.
Everyone was friendly and worked well together. I would recommend Phil Long to anyone in my city who is looking to buy an new or used vehicle.
7 months ago
Hailey Yarbrough
I have been looking to get a Ford Explorer for some time. I was on my 3rd weekend visiting dealerships and at my 4th on that day. I had just about given up. Luckily I didn’t. When my husband and I arrived at Phil Long Motor City, we were greeted by Mike. He listened to what we were looking for and kindly handed us off to Andy.
Andy was attentive and upbeat. He showed us a few different options in our price range. Andy went above and beyond to check different lots and didn’t pressure us to get into something else or encourage us to spend more money. He took his time, showed us what our possibilities were then showed us the Explorer we had been looking for! We truly appreciate the kindness and positive attitude we were shown. We walked out the door in our Explorer and now we have Andy looking for a truck for my husband. We will refer Andy to our friends and family! Thanks again!
8 months ago
Michael Anuszkiewicz
After a less-than-perfect experience at PL Ford a few weeks ago, the service team followed up with me several times to see how they could make things right. They followed up with me and took great care of my Ranger when I recently brought it in for service. The staff really cares about their service record and tries hard to make up for any issues that may arise. I truly appreciate this about PL Ford and intend to stay with their service department.
4 months ago
g davis
Great service. Great pricing. We flew to Colorado Springs to purchase the Aviator. This dealership offered the best price. Bill was an awesome salesman and went the extra mile to earn our business.
4 months ago
Jo Samuels
Could not be more happier with the car i drove home and help i got picking out the car made the entire process super simple and easy. Made my first time car buying experience a good one! I love this car!
4 months ago
John Fiyz
From the time I went to the dealership I was very pleased.I was greeted and the professional knowledge was noticed right away.I would buy another truck from Phil long and told all my customers about my positive experience
2 months ago
Andriy
I took my Ford 150 in because the heating system stop functioning. Once I arrived to Phil Long I pulled up to the service lane and had no delays in pulling in out of the cold. I was greeted by a representative that directed me to my service repair representative, Brandon. Again, no delay in the vehicle turn in process, which made the service first class. Malfunction was repaired at an unbeatable rate and I won't hesitate to take vehicle back in the future.
7 months ago
Rochelle Punit
I don’t normally go to dealerships but I wanted to let you know how great my experience was with your salesman Keith. Keith was beyond professional and extremely helpful through the process of me buying my Ford Explorer. He went above and beyond to make sure everything was taken care of even after the sale was final. I will definitely come back and refer people because my experience with him. Keith is by far the best salesman I’ve ever dealt with I hope you know what you have in him. Everyone else was beyond professional as well. Definitely a great experience for me.
9 months ago
David Washington
I’ll keep it simple, once you get here ask for ANDY, H.
I didn’t believe I’ll find my dream TRUCK on the first attempt with a very affordable monthly payment. They also gave an amazing deal on my trade off.
Andy listens and gives you options, he also works with your financial constraints. Be honest with him and lay all your cards out and come thanks me later????. Michael, the manager is also awesome. I had an issue with the vehicle I wanted to trade and I still worked away with a new F150.
8 months ago
Scott Fields
Scheduling, service, and follow-up orders and installation were efficient and courteous during three visits in the last month. De'Lonna Archuleta, Service Advisor, made it all happen and was careful to apply coupon and veteran discounts to help maintain my 2016 Explorer for extended use during our seasonal visits to Colorado Springs. Well done!
3 months ago
Mohamed
We took our Chevy work truck to Zak at service. He went above and beyond ever expected of a service advisor. He was very informative and professional. Zak communicated through the whole experience and has definitely earned our future business. Thank you, Zak!
3 months ago
Abraham Donkor
We were looking at buying a truck and stopped by Phil Long Ford. I was a bit frustrated from looking and met up with Keith, sales guy. He was very professional and took us for a ride thru the parking lots, and helped us find exactly what I was looking for.
I recommend Keith to anyone looking for a vehicle. He goes above and beyond what most people expect.
All employees from Phil Long Ford are so helpful and friendly. Highly recommend this dealership!
4 months ago
Brian Heard
As you may know looking for a car is easy, getting approved is the test of your faith! I've been trying to purchase a vehicle for a year now! ( ENTIRE YEAR) I've had my credit team so much it was ridiculous, and never walked away with a car. A friend of mine encouraged me to give Phil long a try...I did! The gentleman that helped me name was Ben. Ben was SUPERLATIVE! Ben's calm, cool and collective demeanor made this process 100% smoother than I ever anticipated. When first speaking to Ben my anxiety was on 20! After being slapped around by places like CarMax and Carvana.( by the way stay a away from both of them they are horrible) Ben was perfectly honest with me. Me being a first time car buyer he explained some things that NO ONE ELSE IN HIS PROFESSION HAS DONE IN A ENTIRE YEAR! This is a man that knows his job and he did it expeditiously, less than 2 hours Ben had me in my new car! Thank you Ben Wilcox for being superlative at what you do!
4 months ago
Valerie Taylor
We looked at six mid-sized small trucks and narrowed the decision down to the Ford Ranger and the Toyota Tacoma. After hours of online research, numerous test drives and discussions with family and friends, we decided on the Ranger. The four cylinder turbo on the Ranger had more get up and go and torque than the 6V of the Tacoma and the ride was much more comfortable then the Toyota. We plan on pulling a small tear drop trailer across country and the comfort options and the towing capacity of the Ranger were impressive. I currently have a Toyota with over 300,000 miles so the reliability of the Tacoma was a great consideration; however, in the end, we felt the Ranger fit our needs better and the sales department’s soft sales approach (Ford) certainly made our decision easier compared to the Toyota dealership. They listened to our needs and concerns and were very pro-active In garnering a fair deal with the options we required. We’d recommend giving Phil Long Ford an opportunity to serve your vehicle needs. Pam and Mike
5 months ago
Rest Aliu
Andy H. helped my wife find an SUV with everything she wanted and in our price range. He was motivated and didn't give up until we found the right car, a 2014 Nissan Rogue. He was very honest, easy to work with, and never too pushy (which was a concern of ours going into a dealership). I highly suggest you ask for Andy if you want an overall great car buying experience.
7 months ago
Andrea Fillmore
I was nervous to get my newly purchased vehicle an oil change, from anyone besides my dad. He's great at it but he's getting older and his hands aren't up for the labor involved.
So, I looked around online for a locally owned and independent shop. Still, very leery on that idea. I decided to take it to the dealership I made my purchase at. I spoke to Sandra and she was very friendly and was able to get me in that same week. I had a few questions so she transferred me to the another person, who gave me all the info I needed.
I was quoted about $50 for the service. It would cost about that at home anyway so I was good with it.
On the day of, I spoke to Cassandra and she was really nice and helpful. Since it was my first time there, she made it a smooth experience. She said it would be about an hour so, I left to run errands. She sent me a text that I could watch a live stream of the service being performed and that I could contact her directly by replying to the text. It was but an hour later that she called and gave me a brief description on what the findings were and to let me know my car was ready. She said she was there until 6, so anytime would be fine.
When I arrived, she was speedy to get my keys, she even walked me to my car and explained the invoice. I was also surprised to find out that my bill was only $44 in the end.
I am so glad I made the choice to go to Quick Lane at Motor City. I will be referring my friends and family for sure. If I could give more stars, I would!
4 months ago
Emmanuel Fajardo
I was initially a little skeptical about purchasing a vehicle from the dealership as I normally purchase directly from the previous owners. I went to Phil Long just to see their used vehicle selection and a salesman named Jeremy came out in the cold snow to meet my wife and son and I. Jeremy was great. Though Phil Long didn't have the Acura MDX or Toyota 4runner I was looking for, Jeremy encouraged me to test drive a 2018 Ford Explorer Sport. I did, and I LOVE my new Explorer. It's the most powerful and fun car I've ever owned. The twin turbo EcoBoost engine is nuts. I also purchased some add on items, including the clear bra, ceramic coating, and window tinting. Jeremy's customer service was outstanding, but once the vehicle went back in for the add on items, Dom Evans took over as my contact with Phil Long. The reason I'm even writing this ad is because of my experience in dealing with Dom. I have not experienced customer service like what I've enjoyed through Dom. There was a hic-up with one of the items I purchased as an add on, which has been successfully taken care of (and my Explorer Sport is absolutely perfect), but the thing that stood out to me was Dom's professionalism and his personal interest in making absolutely certain that my vehicle was exactly the way I wanted it. I am a little picky with it, because it's the nicest and most fun vehicle I've owned, and it's gorgeous, but the bottom line is that in a situation where I know a lot of other companies would have told me that's what I get and sent me on my way, Dom went above and beyond and really only cared that I was 100% satisfied. Based on my experience dealing with Phil Long and their staff, I will not purchase another vehicle outside of their dealership group. You don't find people like Dom very often in corporate America today. I could not be happier with my vehicle and my experience in dealing with Phil Long Ford and their team. I will always highly recommend them to anyone who needs a vehicle.
2 months ago
regina jones
We just worked with Brice Kerlin to purchase a used Toyota Tacoma. It was a great experience. He had the truck looked over when I don't think that was going to be part of the deal. It was all good news. When we went to do the paper work and take the truck it only took us 30 minutes. He had everything taken care of and my son drove off in his new/used vehicle.
3 months ago
Sam B
My service advisor was Matthew H, he was very professional and a pleasure to work with. He kept me informed on the status of my car repairs and explained what was done. Matt made my check-in/out was quick and easy. I definitely recommend seeing Matt H and Phil Long for your car maintenance needs. Thanks again Matt!!
6 months ago
Daryas Miller
It’s been YEARS since I’ve last purchased a car at a dealership, and I had great experience! I went in to Phil Long yesterday pre-approved, body style and several makes in mind. I worked with Keith Brooks and I’m so happy I did! His longevity and experience at Phil Long allowed me to find and test drive my new baby! I was even able to get better terms on a loan. Thanks so much Kieth for the great experience and going above and beyond to make sure everything was taken care of. So appreciate you.
3 weeks ago
Jeremiah Beene
Thank you Deborah for your help at the service desk! Will be back for my future truck maintenance needs!! Fast and reliable work done on my truck when I came in.
2 months ago
Francesca Barone
My first time getting my car work on ever. My mom and I were able to ask questions and got everything we needed. The people working here are amazing and timely. Can't thank them enough for helping us.
6 months ago
Cassie Vacanti
This dealership needs help or revamping. I've been here a total of 4 times to get service on my vehicles. The only time I got excellent service was back in 2017. Phil Long GM, you need to reevaluate your Service Department and get back to excellent Customer Service!!!
7 months ago
Nicholas Smith
My car buying experience was excellent with Michael Acuna. He took the time to help me find exactly what I wanted. I would highly recommend him for anyone looking for a vehicle. I look forward to making all my future purchase with Phil Long!
5 months ago
Bobby Banks
Took my truck here to get my oil changed and tires rotated using my coupon book and couldn’t have asked for a better service rep to work with. Jose Lopez took me in right away on a busy morning and ensured I had all my info up to date and notified me that my truck was due for its 60,000 mile service but did not try to pressure me to do it immediately like some reps in the past. Due to some previous experiences, I asked Jose if I could watch my truck being worked on and he ensured the mechanics worked on my truck in the bay with a window so I can get a clear view of my truck the entire time. Needless to say, Jose took great care of me and the service techs at Phil Long Motor City did great work in an expedient manner. Thanks Phil Long!
10 months ago
Sandra Harris
Thank you to Keith Brooks for bringing my beautiful Ford Edge down from Denver! This is my second car I’ve purchased from him. Aziz, the manager was able to convince Denver Phil Long to bring the car down here for me to look at. Keith and Aziz took care of me from the start and I couldn’t be happier. Thank you to Ted in finance for helping me meet my budget and getting me some wonderful deals!
4 months ago
mark Warren
There was zero pressure from start to finish. I had done my homework about the vehicle we wanted and let the salesman(Terry) know what features we wanted in an F250/350.
Originally we were looking at pre-owned versus new due to price. However once we actually got there looking at trucks we realized there wasnt much difference in pricing.
They gave us all of our financial options once we settled on a truck style and package. They didnt have what we wanted so the dealership worked for 4 days to locate us what we were looking for.
Terry, called us and told us he found us one finally. The Financial guy, called me up and gave me different extended warranty options and told me to just let him know which one we wanted to go with.
Ince we decided we let him know and we went in to sign for everything.
Overall it was an amazing experience. I've had some truly horror stories from dealerships in the past.
Thank you Terry and crew.
Rich
1 month ago
Christopher Morrissette
Adam Holmes was amazing! He located the truck we wanted and gave us a fair price. The transaction was easy and perfect! Adam is an honest gentleman! We are grateful and love our truck!
7 months ago
CHRISTINA Arthur
By far the best car buying experience ever!!! I have never been treated so well at a car dealer. I get like a family friend. Mark and his team (Gabe, Derrick, and David) were amazing without being cheesy or pushing a sale. They listened to all my auto needs and made sure I left with what I needed. No up sales or hidden items. I will be a customer for life. No wonder these guys have done so well. Professionals !!!!
7 months ago
Matt Smith
Scheduled a repair for a recall on a defective airbag, after dropping off my car and getting a ride home they call to say they don't have the part. They won't give me a rental, they won't do anything. Great job, give me a car with a broken part, and even make fixing it a pain.
2 months ago
Tee Oliver
JB is such a wonderful and patient sales representative. This is one of the most honest and straightforward person I've ever dealt with. Helped me get into my new 17 Ecoboost Mustang, and has been very professional. Made me feel like family, and wasn't pushy, like most sales representatives in Colorado Springs. Thank you so much JB and Phil Long for being a honest car dealership.
2 months ago
Sandra Oliveira
I was warmly welcomed at Phil Long Ford by JB Peterson and he helped me find the perfect car. JB and the staff were so helpful and worked with me to give me the best deal and ensure my needs were met. My experience was so positive here that I recommend JB Peterson and Phil Long Ford.
2 months ago
Juan Pluma
Dustin is the best! Definitely buying through him again! Kind and very personable! The lady at the front desk whose name I didn’t grab was also very sweet. She colored with my daughter so we could sign paperwork!
8 months ago
Chris Olpihant
I would highly recommend Phil Long to anyone looking for a new or used vehicle. Mark Barton, Stephan Graham, Danny and Marla were very patient and very helpful with me ALL DAY to help bring this dream to my life and I thank them :-D
5 months ago
Lisa Tickle
It was a great experience! Zak was fun to work with and got me all set. He’s very outgoing and definitely in the right place for his customer service. :)
4 months ago
Gossip Slut
Room for improvement on customer invoice.
When receiving services eligible for discounts, the customer invoice lacks clarity. The discounts with amounts are specified in the description portion of the invoice but absent from the summary/totals section so it is impossible to see if and how the discounts were actually considered. When asked, the service staff could not explain it and the explanation from the Service Manager was that the discounts were subtracted from the Shop Supplies though nothing on the invoice reflects this. As a customer interested in a detailed accounting/understanding of where my money goes, I hope this organization can insert this clarity on the customer invoice. I write this note because I was not convinced that any changes to the invoice will be made.
6 months ago
Aleyna Kanbur
This is our second lease from Phil long Lincoln. Both experiences have been exceptional.
1 month ago
Kristyn Page
Rude to customers.. don’t hold appointments and general manager of all the facilities is very rude and unprofessional to customers. Would give 0 stars if possible. Do better!!!
2 months ago
Frank Dave
We live in North Dakota. My son found his perfect truck at Phil Long Ford. Nicole worked with us to ensure that this truck was to be his truck. She bent over backwards to accommodate us. We drove over 1000 miles to make this deal. We have never been treated better at any other car dealership. Brice was the person who did the final walk through with our son. He was so kind and professional. I would drive to Phil Long Ford to buy another vehicle. I highly recommend this dealer to everyone
11 months ago
Andy Mills
Was a pleasant surprise had issues in the past but everything went as planned this time
2 months ago
