Phil Long Ford
Car dealer Phil Long Ford, 1114 Motor City Dr, Colorado Springs, CO 80905, United States:
220 reviews
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Address: 1114 Motor City Dr, Colorado Springs, CO 80905, United States
Website: phillongdeals.com
Phone number: +1 844-237-2169
GPS coordinates
Latitude: 38.8171262Longitude: -104.8347911
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reviews
Kelly B
Phil Long Ford Motor City is an excellent place of business to get your vehicle serviced or repaired. They have excellent customer service and repaired my vehicle within a timely manner. Mike B. went above and beyond to answer my questions, made sure I understood the process and updated me every step of the way. All of the employees that work there are kind and very courteous. I would highly recommend Phil Long Ford Motor City for any of your vehicle needs in the future.
10 months ago
Carter Ruff
First time car buyer and the experience was great, the time was efficient, the seller was nice and simple and understood what I was looking for, and the selection was vas.
3 months ago
Nick Bartell
Jordan was absolutely amazing, he listened to my concerns about my truck and gave great advice. I'll be back soon, also the guys in the parts department were outstanding. Thank you for the wonderful experience at your dealership. Can't wait to return!
10 months ago
Jack Lewis
For service, ask for Mark! Phil Long Ford Motor City restored my faith in the Phil Long name after my absolute worst experience at Chapel Hills.
I took my wife’s Ford Edge in to check out the turbo as I suspected the bearing on the turbo went out. They confirmed my suspicion and was covered under warranty. Mark took care of us from beginning to end. He arranged a rental and made sure everything was taken care of. It took longer than expected, but didn’t impact us as we kept the rental. Once I did pick it up, I noticed oil streaked on the bumper and fender. Sent a picture to Mark and they gave it a full exterior detail and oil change! To add, the shuttle was taking a while so Mark arranged a Lyft to take me home. Definitely recommend and will very likely be purchasing my next car through them.
6 months ago
Chase Martin
We worked with Terry from the pre owned dealership, he was very welcoming and helpful. We spent almost all day going over things and looking at our options. He did everything he could to help us get into a new car. Highly recommend going to Terry, you will not be disappointed!
10 months ago
LuckyClover
Robert was extremely helpful and more than willing to work with me to find a great deal.
3 months ago
Shaira Manlangit
I was helped by Geoff who was absolutely amazing... Ford is lucky to him and so was I thank Geoff and the good people at Ford !
4 months ago
Jason Denson
Mark Britland at Ford Service Station really went above and beyond to make sure that my Ford Escape is in tip top shape for winter.
He went above and beyond to help me , explained things to me so that I understood what they did to the car, and got me my spare key I’ve been trying to get for months.
I’d recommend him and they great customer service he provides to anyone.
He is definitely a great asset to Phil Long Ford.
Carmen Quintana
11 months ago
Cecelia Curtis
End of 2020, spent 3K on front end and all suspension (and other maintenance issues - all fluids, etc.) on late model E150 passenger van w/ ~ 140K miles. The 3K was 1K more than estimate. The maintenance person I initially worked with, Jamison?, left. This made my frustration / complaining about the 1K very difficult (texts / emails ignored). But van was not fixed: First drive down I-25 - grinding from rear end, fluid sprayed over a rear wheel, and alignment way off (steering wheel crooked and van pulled). Took van back (2nd time) and it took a week+ to fix issue (a bad axle). Axle was fixed but alignment was STILL off. Took van back (3rd time) to fix alignment. Next, noticed leaking gear fluid on driveway. Took back (4th time). "Two of the bolts were not tightened properly" on the rear differential cover. There was no charge for all subsequent repairs (2 - 4) but... The time and $ spent on this was over the top. I suppose I will still take van to Phil Long Motor City for oil changes but that's it (something was clearly 'off' with their ability to fix my van correctly; some of these mistakes resulted in safety issues). Major kudos, however, to my second service professional - Will. He knows his stuff for sure, and was a pleasure to work with.
5 months ago
chris Andrews
Mr. Andy Herrera did a phenomenal job helping me and my family find our dream car. The services we received from Mr. Herrera was remarkable. For any future purchases, I will definitely be looking for Mr. Herrera assistance and will refer or recommend family and friends to him.
9 months ago
Amber Pool
Gus, the salesman, you rock! Thanks for listening to my needs and providing me with information (no BS) needed to find my dream car! Phil Long, overall, was friendly and very helpful to me, a first time buyer. Highly recommended!
7 months ago
Donna Cronk
I had an amazing experience and the staff helped me to get into the vehicle that I love. Great customer service.
5 months ago
Louise Porter
Thank you to the service department Matt thank you for taking care of me on our issue with the gas gauge and thank you for everything it worked great.
4 months ago
jason clarke
Repeat customer now. Two years ago I bought a ford focus for a great deal, the sales experience was awesome. After that had great services from the their maintenance department, and have had nothing but good experiences (and popcorn) on days I get service on my vehicle.
I decided to upgrade and traded my focus for an SUV and that was just as good of an experience and highly recommend Phil long for your needs.
10 months ago
Chris Holton
Gregory from the bijou St / n academy bl location was awesome. Answered all my questions and very conversational. He's a good guy. Made the process easy and quick. Job well done. I would buy a car from him again. Ben and Clif at the dealership were awesome as well. All in all great experience.
10 months ago
Shane Locke
Service center was over booked and it took 4 hours to even get to my car even though I had an appointment scheduled at 11am which I was on time for. Upon arriving there was a line of people which I over heard at least 3 of them saying they all had an appointment at 11 as well. Always one of this places biggest downfalls is how long the service takes. Given that, the work was good and they were clear on explaining the problems and what they needed to do to fix them.
7 months ago
Steve Bennett
Free food while you wait sodas juice an cars everone is nice especially the ladie on the front
4 months ago
Anthony Maki
I needed 4 new tires. I went to another tire place and they quoted me over $900. I called Jose Lopez at Ford quick lane and he found me better tires at a $200 savings. He got me in the next day and the tires were put on in a timely manner. I have had a wonderful experience at the Ford Quick Lane. I will continue to bring my car in for maintenance and other repairs!!!
6 months ago
Bill Sweeney
Andy H was such a pleasure to work with. He definitely went above and beyond helping me find the best car. Go see Andy!
6 months ago
Stephen Cross
Bought used 2018 F-150 from salesman Terry Bassett and Michael Haskins sales manager. Both great to work with. The truck had holes in floor of the bed from previous owner having a 5th wheel. Mr. Haskins said they would have Dom Evans in customs to fill in holes and spray in a bed liner. We told Dom when we dropped off truck what needed to be done. It came back with the holes still there .Dom said he was never told about the holes. Had to set up another day for Dom to redo the liner, still not taking responsibility for his mistake. Terry , Michael ,David Preaser in extended warranty,and salesman Jeremy White are great.. Stay clear of Dom if you want a great experience.
4 months ago
mark Mcnally
Amazing job! Stephan Graham was very polite and attentive. He worked very hard to reach a deal i could agree to. And he stayed late. Definitely an A++ experience! Will return.
2 months ago
Beth Allman
The previous vehicle i had was starting down the path of problems continuously. In fact i went to service to find out what the issue was. The cost was prohibitive. Plus the extend warranty did not cover.
I wasn't planning that day to purchase a new vehicle.
I sent to sales. Found Beau a salesman, told him my situation. Beau took my information, told him what I could do financially. He was able to find a solution,
.Beau in sales and David in finance went above and beyond to help me.
Purchasing a new vehicle is intimidating. These two individuals took all the stress away.
I now have a 2020 vehicle that I don't have to worry about.
Thank you Beau and David
9 months ago
Steve Jaramillo
Our visit today was great, our sales associate Eric was absolutely great. They did everything they could to get us approved and with the best deal they could. I would highly recommend them to anyone that is looking for a great vehicle at a great price with a great team.
4 months ago
Joe Carli
They went above and beyond for me and got me in the vehicle of my dreams. Chris , is an awesome salesman and was very fun to work with, he walked me through probably every car on the lot. Ted in financing really had my back and made me feel 100 percent confident with my purchase. I will definitely go to them again when the time comes.
10 months ago
Paula Westcott
Excellent service provided by Phil Long Lincoln on our MKC. Daniel is very professional and attentive to the customer. Would highly recommend Lincoln service in Motor City.
6 months ago
Sanghamitra Saha
Great experience with Andy Herrera, truly one of the best people out there. EXCELLENT customer service & answered all my questions! HIGHLY recommend asking for him if you stop by. Thanks!
11 months ago
Baranda Hancock
Hats Off to "Bradley Guye" - Sales.
He was extremely helpful as our salesman during this Covid infested market with the nationwide shortages of inventory, computer chips at a standstill, lots of uncertainty.
It took a week of due diligence from Bradley and his colleagues to reach out and locate our Phil Long Ford of Motor City, 2021 Ford F-150 Lariat FX4 in gorgeous Antimatter Blue.
Throughout our experience, Bradley was very positive, polite, knowledgeable, and professional... a man that my wife and I could trust and recommend to anyone.
Thank You very much...
Job Well Done!
- Respecfully,
Tony
U.S. Navy (Ret.)
4 months ago
Olivia C
I worked with Bradley Guye. He was really nice,very patient. Took me some time to decide on which vehicle I wanted no pressure. He always text me back with all my questions. Great GUYE.
10 months ago
Elaine Skinner
These people are rip offs.they will take your down payment money tell you your approved let you take the car home just to make sure you have driven around some just to call and say oh we can't get you financed so bring back in the car and we are going to keep your money that you slaved for just so you can't go anywhere else to get a car, cause we basically stole your money.they did nothing but lie to us from the beginning of the show they put on and one of their dealers ran our credit with out any kind of permission from neither me or my wife.which is going to be reported too the right federal and state agencies.like I said this would have been the 2nd car we bought from them in 6 months with plans for one more.wont happen I will not even consider buying a car from them again and anyone who is thinking about buying a car from them I'd say shop around you most likely can do much better.
3 months ago
Robin Potash
Mike Bocher, Rodney Crawford, Brandon Cunningham, and Shayna are amazing!!! I will only go to this location!!!
2 months ago
kennard henry
Terry was absolutely amazing! This was my first car purchase and he told me everything about everything! He made sure I felt comfortable with all the decisions I made and made sure I knew what was happening! Overall great experience!
9 months ago
Valerie Herrera
I was out just looking at new f 150’s and 250’s and possible Broncos. A gentleman named Bradley Guye approached me and assisted me with questions I had about all three. He was so extremely helpful. Not sure when I will be purchasing, but when I do I will he contacting him. I recommend you do to.
8 months ago
Richard McDermith
My wife and I had a great experience here. I was hesitant to go back because the place screwed me over and gave me a 14 percent interest rate when I had good credit and put a $1000 down a few years back However, this time we got Andy as our helper and he truly listened to us and the fact that we didn't need a car but were interested in looking at upgrades to my Canyon. Andy truly cares about the customer unlike the guys trying to sell the new Shelby Mustangs and trucks at the dealership. Avoid those salesman, they don't care about you like Andy does. This is a great dealership and if I were you, I would request Andy by name, to be your salesman. I am very satisfied with my new Chevy Silverado that Andy helped me land. Thank you again.
9 months ago
yash shandilya
The whole staff is very helpful and nice. They are all
willing to go above and beyond. They also never pressured me about getting more things done on my car. I highly recommend them!
5 days ago
aishwarya patil
Nicole was totally amazing! Found my car online Sunday she had it delivered to me by dinner Monday!
5 months ago
Mary M
I worked with Dustin Roberts as a salesman. I found Dustin to be extremely knowledgeable, honest, and straight forward in all of his dealings with me. He worked extremely hard, even when I changed which vehicle and options I was looking for. Dustin, his sales manager, technicians, and financial officer at Phil Long Motor City worked coordinated to give me an exceptional deal. I highly recommend the team of professionals at this dealership!
5 days ago
Nikolaj Isakov
I recently was in the market for a new vehicle and had an excellent experience working with Bradley Guye. He was honest, not pushy, professional and took the time to explain different options. He went above and beyond my expectations in every way. I would love to work with him again in purchasing a car!
9 months ago
Jeffrey Schneider
Service Center...while traveling (800 miles from home) had brake problems with our F-350. They agreed to take a look at it next day, even tho their schedule was booked out a week+....they had parts on hand and were able to do the $900 service required and we were able to resume our trip with surprising minimal delay. Appreciate their willingness to fit us in when we were flatly refused at other area service centers. Definitely recommend!
2 months ago
chilik holtzman
I took my Ford Explorer in for a recall. It was fixed quickly and efficiently and the staff I worked with was great! We have bought our las 10 cars from Phil Long Ford of Motor City and would recommend them to anyone.
8 months ago
Andrea Wagner
I go to Lincoln and they always take good care of my FORD FUSION.
4 months ago
Joseph Wallace
Had my vehicle in twice same issue within a week. Still not resolved
2 months ago
Kaitlyn Davis
Good experience. Got a great deal on a new F150.
2 months ago
Jeff Palm
My experience with Phil Long Ford and Anthony especially, was 100% positive. Anthony was responsive and went above and beyond providing me with all the information I needed and wanted. I bought a car remotely and his assistance and help made the experience easy and gave me confidence I was making the right choice. I would certainly do business with Phil Long Ford again!
9 months ago
Kery
Don’t call they literally answer and put you on hold. After 15 minutes of waiting on hold I gave up.
2 months ago
Nuna Yerbiz
I went there a few weeks back, just to browse and see what my options were and Andy Herrera met me at the door. He was extremely courteous and didn’t pressure me at all into any decisions. He was patient and has a great personality. Definitely recommend shopping around with him and at this dealership overall.
2 months ago
Agatha Nelson
5 recalls and I have to walk home. Hyundai gave me a brand new car to get around when I was getting recall repairs. Very poor customer service. 5 RECALLS ON FORD. DO NOT BUY
6 months ago
Jess Warren
I was wrong. I posted this picture out of complete ignorance and had given this business 1 star. The Phil Long dealership made this offer to me and I thought wow they want to give me a trade allowance and then add the total price of my loan pay off making it to where in MY MIND the dealership gets my car for free. But all I did was make myself look bad and gave this dealership get a dishonest review. I’m sorry I wish I hadn’t blown this out of proportion.
2 months ago
Peter Carey
We had nothing but a great service here! We were helped out by Terry and he did an amazing job! He definitely made buying a car easy, fun, and painless!
8 months ago
Dhesorae Labreck
After our Escape was totaled in a rear-end collision, we started researching options for a replacement vehicle. Initially, we reached out to all of the local Ford dealerships and a few non-Ford dealers, as well. In the process, we started working with Aaron Berger in the Internet Sales department. Almost immediately, it was clear that he was the only sales person we wanted to deal with. He has been very responsive to e-mails, texts, and phone calls, and most importantly, he's been incredibly patient while we try to select a vehicle to replace our previous Escape (we love our Fords, and we have high standards when shopping for a new one). Aaron is helpful and sincere, and not the least bit high-pressure. We don't appreciate the typical high-pressure sales tactics that most car dealerships use, so we were very fortunate to have stumbled upon Aaron. Although we still have yet to decide on which replacement vehicle to purchase, one thing is definite -- when the time comes, we will be working with Aaron.
7 months ago
V
Just wrapped up paperwork at the dealership, and brought my new 2019 Ranger home! Had a pleasurable buying experience with a true professional Gabe 'Alaskan Pipeline' Melin. If you're stopping by to trade-in, purchase, or just window shopping, ask for Gabe! You won't regret it!
8 months ago
