Phil Long Dealerships
Car dealer Phil Long Dealerships, :
220 reviews
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Address:
Website: phillong.com
Phone number: +1 866-644-1378
GPS coordinates
Latitude: 38.8171659Longitude: -104.8354713
Location on the map
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reviews
Clayton Harness
Currently dealing with problems The vehicle they sold me does not match the VIN numbers on the title in any way I am incredibly uncomfortable about this and as this is pending three stars. I'm hoping they'll be taking the vehicle back and will be RETURNING MY MONEY with an apology and IF SO THEY DESERVE FIVE STARS otherwise it is very likely that it'll be repositioned to one star
1 month ago
Busy Life
Had a blast! Check my posts from there. Gorgeous Ford Trucks! A Rousch Mustang, a Shelby! A Shelby Truck too!
8 months ago
Esmeralda Lopez
The service is always impeccable!! I have been going here for years and am always treated like family!! One of my favorite places that I don't mind going to for car service because I am well taken care of!!
1 month ago
Anne Daultrey
I bought my very first "new" pickup (2019 FORD F-250 XL Crew Cab 8' Box 176" Wheel Base, 220" Overall Length, FX4 Package It's a Beast) from Phil Long FORD of Chapel Hills on 13SEP18. Because I'm not a mechanic, nor do I have many tools, let alone a place to work on my pickup, I also purchased an extended service plan that day. I pay $0.00 for services from 0 miles to 200,000 miles. I take my pickup to Phil Long of Motor City for all scheduled services. I simply call the Service Department and head towards the Dealership, no waiting, except for the service to be completed. The Service Department is always clean. The Staff is always friendly, helpful and would be attentive to my needs. (I have very few needs but if I had any, they would be attentive to them.) The Mechanics or (Technicians) I guess, are extremely careful when moving and servicing my pickup. It's always difficult for me to watch the technician move my pickup into the Service Bay, yet it's interesting to watch. (Read the description above and you'll understand why I say it's difficult for me to watch.) The Service Bay is really not built for a vehicle as large as mine. The technicians do a masterful job in navigating the labyrinth. The lead technician (I think) videos the entire service, and sends the video to me. I like this practice. It makes me feel important and respected. It also makes me want to return for the next service.
So, thank you Phil Long of Motor City, Service Department. I look forward to seeing you again.
2 months ago
Matthew Meyerhuber
Had one of the dealership run our credit with out any kind of permission then had another tell us we were approved just to come back and tell us we weren't and I'm pretty sure they did that so they can swindle us out of the 3000 Dollar down payment they already got from us..we were now told that we are not getting financed they want the car back and they're going to keep the money.if that's not a way to take people's money from people as a con I don't know what is.i have my own customers and would never think about swindling any of them out of their money like phil long wants to con and take our money.this would have been the 2nd car we bought from them in 6 months and I was planning on buying my truck from them next.what a perfect way to jack people of their money!!!!!
4 months ago
Lisa Turner
Great staff. Great customer service. Tool care my vehicle in a very professional and timely matter. Thanks guys.
3 months ago
Angale
Phil Long in Colorado Springs are scheduling vehicle repairs on broke down vehicles two weeks out. They are no longer about customer service. The service advisors don’t return calls and the managers don’t even try to prioritize. If you try to get your vehicle fixed and they refuse to schedule repairs or diagnostic prior to two weeks. I have never seen such disrespect. They don’t care!!
4 months ago
Victoria Ben
I went to the Chevy dealer. They where very nice.
1 month ago
Jeffrey Hudspeth
The service center always out do themselves. I am impressed and recommend them every time. Mark is professional and carries himself to a high standard. He is always updating his customers with updates regarding their vehicle. Thank you Phil Long.
4 months ago
Derek Brichacek
Service department maintains good flow for repairs and services
6 months ago
Antoine Burlot
Went to Phil long kia for maintenance on my vehicle. The staff are great. Service was done even faster than their projected time. They had drinks and snacks free in the waiting area along with nice chairs and TV.
9 months ago
Ruby Wilson
I had an appointment with the company and 2 hours for a oil change, I just want to see what happens when I need a real job on my car. I will not go back.
1 month ago
Teresa Phillips
Had a great experience. Kevin Thomas was patient with us & kept us informed during the buying process. Will recommend them/go back again.
10 months ago
Dan Berenson
Very Unscrupulous dealership. I was helping my 81 yr old dear friend buy a truck. Found one at this dealership. e-mailed with them, talked on the phone and texted with the Sales person Julie and with the Internet Sales person Aaron. Made a deal on price and even gave a credit card for a deposit. Wanted to come pick it up but was told it is being detailed and not on the lot yet so had to wait. We live in Santa Rosa New Mexico. 322 miles away. On the drive up to get the truck at 140 miles from home we received a call from Julie tell us the truck was sold. WHAT???????
Not sure how much worse it can get than that. That is the worst customer service int he world....... to sell a truck out from underneath you all I am sure to make an extra buck or two.
You folks should be ashamed of yourselves.
10 months ago
hui xue
I highly recommend Jeremy at Mercedes of Colorado Springs (Phil Long). He’s passionate about the brand and makes you feel like you’re the only customer that matters.
2 weeks ago
Anna Johnston
Still waiting on a phone call back from them about an auto loan......these dealerships are something else......smh.....
3 months ago
E Gramifar
Once you get a car they don't care about u as a customer anymore. My sales guy Max was great helped out alot and the only reason I have my car today. The other employees only care about selling you a car at a ridiculous price and after the sale they won't care about u as a customer.
10 months ago
Lynda Johnson
Knowledgeable, helpful, kind.
7 months ago
paddington matz
5 recalls and I have to wait 2hours for courtesy guy to give me a ride or walk is what customer service said. Shuttle is supposed to bring 2 at a time but they got 4 + driver in there. Hope no one had the virus
5 months ago
The Arrow
The over all buying process was not bad. But trying to get the things fixed that were negotiated prior to signing has been a nightmare (“we owes”). They have had my car for 2 weeks for a set of tires and a key fob... extremely excessive. I had no communication other than me calling to check on my car. Which most times I called they had no record of my car being on their lot period not only that but the gentleman told me he had walked his entire lot and told me they could not find my vehicle. I left multiple message and never had a call back. Communication was non existent. When i reached out to my sales person he would always tell me to call someone else. Why do i need to figure out the status of my car and having to call multiple people? Customer service was non existent after I signed the papers. He got his commission and that’s what mattered. I had my vehicle for about 3 days and then it’s been in the shop for almost 2 weeks and I owe a payment in a week. That doesn’t seem right to me. The whole process has been absolutely terrible. I would not recommend this dealership to anyone.
10 months ago
Achintya Kumar
Must love Dogs! I do and so do they. Cruz runs the place when he's not visiting hospitals and schools, greeting me with the love only a Newfie can. Everyone has been great here nearly all my adult life. For one reason or another, if I wasn't on a motorcycle, I always end up buy vehicles here and never regret it, problems are not allowed to remain issues and I never have a problem getting a pleasant timely shuttle ride to or from. Thanks Phil Long, I'm loving my New Used Truck!!! I love that you always take great care of me too! Blessings to All!!!
Any company that sees the value in helping our vets get life back with gusto and independence by donating a Working Service Dog, and supports Victory Service Dogs, will always have my vote and my business. They partner with real life people and remember what it is to be grateful for the everyday ease of something as normal as walking.
6 months ago
Susan Greenlee
This is an amazing dealership!!!! Everyone is treated with the up most respect from the moment of walking in the door. I have been so pleased with everyone I have dealt with here from service to sales to the amazinging yummy food counter. This dealership is a rarity today with true concern for customers and going the extra mile to make sure everything is done the right way. Thank you to everyone for maintaining values that many other dealerships have let go by the wayside. Everyone strives to make each and every interaction as less stressful as possible, which is so very appreciated. Keep up the excellent work!
2 months ago
William Bloom
This place will not treat you fair. I have owned my car I bought from them , for 5 months . It does not run at all. Will not start. Daniel Long will not make it right for me. I now owe 12,000.00 for a non working vehicle.
Please do not do business we with this DEALERSHIP.
4 months ago
Pemoney Gang
Best car dealership in Colorado Springs. Phil long Audi brings great customer service packaged with a huge selection of new cars and pre owned cars. Phil long Audi dealership has a great services department as well. Looking for another car? Ask for Sheena, she will make you care buying experience enjoyable.
3 months ago
Bobby Jewell
Great customer service!
2 weeks ago
Peter Vigneault
Good customer service. Didnt quite get the price I wanted but overall a good experience. Erick was very helpful
3 months ago
Ziad Al
Need a vehicle? Talk to Karl at Phil Ling Kia! He is personable, won't push you, or croud you and he is fun to be around.
5 days ago
Steven Easom
Great service center. Lots of inventory. Knowledgeable staff
11 months ago
Louise Johnson
Very friendly, but not pushy sales and financing staff. One of the fastest vehicle purchase processes we have ever had! Karl Pfamatter was wonderful to interact with. Our first Kia purchase was a pleasure.
2 months ago
stephanie babb
Great service
1 month ago
Shreshth Chhabra
Nice selection of cars but dealing with the sales people is absolutely terrible
10 months ago
Jeremy Goodman
Good service
2 months ago
Mohamed Mustafa
Awesome efficient service dept!! Travelling is I came in for oil change without an appointment and they were able to do it. Thank you miles dixon you are an outstanding service advisor. Enjoy your week!!
2 months ago
Kate Wallace
Taking care of essential employees every where with free oil changes and inspection
4 months ago
Joe Trott
Wonderful efficient service
9 months ago
Robert Garlits
Beware, BEWARE These people are nice for a reason they want your money they don't care for you. And play on your feelings. Period
2 months ago
Ryan lichter
Stellar! Great people there. Wonderful experience. Thanks to all!
2 months ago
Alejandra Perez
Lanny has been the best salesman I've ever dealt in the automotive industry. He literally responded to every question, followed up on everything, worked up deals and got everything worked up honestly.
2 months ago
Brittney sebelius
Good people can bring your dogs. If your hungry great food
3 months ago
Drew Caplan
Super helpful staff! We were able to find a car and go through the whole process all in one day.
2 months ago
Art Moreno
Had some recall work done on my truck here, very professional staff and they did a great job and very timely. I recommend coming here if you need some work done!
4 months ago
Galina Rediy
They make you feel like part of the family . Absolutely great place to check out your next vehicle. Tell the Patricia Bateman sent ya.
4 months ago
Naqib Akbary
I purchased both my Kia there. They are wonderful
1 month ago
Stephen Whalen
This was the worst service I have ever gotten in my life. I was going in for a recall on a airbag. There is to many things that when wrong to list here but the top 3 thing are: 1. On the phone and on the recall paper work said a rental car can be pervaded and payed for. The day of the repair the guy said no one would say a rental car could be given which was a lay. 2. They said that I would not need a car b/c the repair would only be 20 min it toke 1hr 30min. Which then made me late to a meeting that I had to go to. 30min was me waiting for the paper work as my car set with the key in and windows down. 3. The guy that was helping me seem more interested in what his dog was doing then doing the paper. I will never go back here.
6 months ago
Leo Crespo
I've had very great experiences here with Mr. Robert Strange. He's always professional, polite, and very attentive to my family's needs when it comes to the car hunt. He never rushes us into a sale - but takes his time assisting us in finding the best car for our family.
The atmosphere here is nice and they take care of their customers.
Keep up the good work.
8 months ago
Jill Bird
Sheena, Matt and Scott we're awesome. This is the 3rd car I bought from them and it went smooth as silk. I will be back for my next car
3 months ago
Matt DeFrain
Everyone was very nice, service was awesome and a great sales person that sold me my new car was awesome, respectful, thank you all at Phil Long a dealershipe.
1 month ago
Dennis Walk
Terrible definitely got taken advantage of by the fact that me and my husband are young , we are looking for a safe reliable car for our soon to be baby but unfortunately they treated us very poorly .spoke to 3 different associates as well as the manager and was still treated Horrible !!
2 weeks ago
Pierre Canville
Great people. Nice store. Easy access.
3 months ago
Eren Kat
Dishonest sales rep
8 months ago
