Phil Long Dealerships

We had the best car buying experience ever the staff was really friendly and the guy that we worked with knew alot about the truck we got and we got a sweet deal.

Amazing staff took care of all my car problems

Considering the stand of this company (against) on the rights of citizens to exercise their first amendment rights "at anytime" including during the singing of Propagandized Anthems during sporting events, I would recommend you shop elsewhere. I would recommend buying a vehicle from anyone who understands the difference between protesting during, and protesting against.

Had my mustang taken in by tow truck because it refused to start. Bought a new battery, alternator, serpentine belt and starter to see if i could save money by fixing it myself. After all thise failed to work, I decided to take it to Ford. I told the service advisor that those 4 parts were recently replaced, which was notated on the work order. Several days later I get a call and was told that the starter was the wrong pne and was over drawing on the battery, and the increased constant electrical load on the car had damaged the electrical system, and would be at least $600 to repair. When i went in to talk in person, the service advisor printed out a few pieces of paper with an estimate of over $1,000. On the paper it was stated that the battery, starter and alternator were bad and needed to be replaced along with other electrical components. Something was fishy and didn't sound right, so i spoke to a privately owned shop nearby who agreed it didnt sound right, and to have the car towed to him. The service advisor had told me that instead of charging me for the hour of diagnostic testing he would sell me a service book with coupons, one of which would be used to make the first hour of diagnostic testing free. Once i decided to get a second opinion, he turned tail on me and said i could still buy the book for $178 but i couldn't use the coupon and still had to pay the $158 diagnostic fee. I chose not to be ripped off and had the service fee paid and the car taken to the aforementioned second mechanic. Said second mechanic found that the starter was bad and needed to be replaced, and everything else was good. He even covered the cost of the new starter and paid the tow truck and didn't charge me for either. I just paid the labor cost of $186 and picked up my car a few days later. The car is running perfect with no issues. Phil Long Ford's service department and service techs are lying scam artists. They wanted over a thousand dollars in new parts and labor that were not needed. My car and i received better care and service through Harrris used parts' garage and mechanics. I recommend that if your ford or any vehicle that is no longer under warranty needs repairs, you take it to Harris or Hutchison's shop here on Colorado Springs, unlike the Phil Long group, they won't scam you out of your hard earned money.

Friendly staff. Knowledgeable, and actually willing to help you out rather than just treating it like a job.

This place is just part of the family another great own dealership.

Jerry is the very best service advisor !!!

I get my vehicle serviced here. They never fill the washer fluid. Makes me think they skip other services too.

Just spent two hours at Phil long to get a key made and the code to my door. When I called I was told it wouldn't take too long. Everyone was super nice but didn't listen to what I needed. When I made the appointment I told them I needed a key and a factory reset code on my door. After 45 minutes I was told that my work was done, but it wasn't and I had to wait an additional hour to get the key made. Would have made this transaction three stars, except Makayla and mocha bear we're so stinking nice. That just learned you an extra star :-)

Great staff. Quality vehicles. Great prices.

Very professional. On time, at the right price. Wolf was helpful and friendly. I'll be back.

I found the salesman I talked to, to be courteous, helpful, and we'll informed. I can certainly recommend this dealership.

The Kia Service department is outstanding!

Horrible service, dont know what happened to the sales people... used to be the number 1 place to go. Now- just go somewhere else...

Great consumer service. Sam is great.

Was traveling in Colorado Springs. Booked an appointment for December 27th to have service done to my vehicle arrived to a rude greeting and the discussion in front of me as to who I "belonged" to once they decided who I should talk to they took me to his desk and said he'll be with you shortly. He was on the phone. I sat and watched him talk on the phone. When he finally helped me I was informed that because of the holiday, many technicians had called in sick or just not come back and there was not enough people to work on my vehicle. He asked if I could leave it with him for the next week. I left. He called the next day saying he was trying to find time to work on it but just couldn't squeeze it in. I mentioned to this gentlemen every time I spoke with him that I was traveling and this obviously was not a concern for him. Not sure how there work is but if it's anything like their customer service you don't want to take your vehicle here anyway.

David Perez was a pleasure to work with. He was very patient with us. He's a salesman you can truly trust.

First of all, if it weren't for James Day (best salesman you could ask for PERIOD - - not pushy or overbearing, down to earth, and explains everything easily to be understood) and Jane Espinar (best employee who stepped up and handled several issues without any problems considering other employees and members of management shrugged us off and acted as if our concerns were not important) my rating would be 1 star. However, due to these two employees showing compassion, ensuring that we were taken care of from the moment we stepped foot on property until our issues were resolved, and treating us with respect at all times. Due to the finance manager Ken Wroblewski not informing us of changes that occurred between the proposal process and the final purchase agreement, we were misled to believe that we were set up with GAP insurance, in case of an accident and insurance didn't payoff the full amount financed. Then I was involved in an accident that totalled our first vehicle purchased. We didn't find out about this issue until we went back to the dealership to purchase a replacement vehicle. The finance company advised us that we did not have GAP insurance. We signed the proposal that showed that GAP insurance was included. We asked to sit down and review ALL paperwork that we signed from day one through the final paperwork. It took 3 days for Ken to get the paperwork sent from the corporate office (located up the hill at the Audi dealership). We were told on several occasions that it was being sent down only to find out that was not the case. When we finally sat down with Ken, he was very rude and was adamant that we didn't sign up for GAP insurance. I asked him to go back through the paperwork. As he was flipping through the papers, I saw the paper that we signed showing that we had agreed to purchase GAP insurance. I asked him to go back to that piece of paper. As soon as he saw this, his tone went from rude to downright unprofessional and kicked us out of his office. He refused to let us review the rest of the paperwork. When I asked him why we couldn't look at the rest of the papers, his response was "Because I said so". He took our file with all our paperwork into another office. General Manager Mark Barton stepped in to the office where Ken was and they had a brief conversation about the situation. Mark left the office through a different exit. My fiancée went up to him and was trying to explain our situation. At first, Mark was not pleased with us approaching him and was not sympathetic to our cause. Mark and my fiancée joined me, and I explained to Mark what the issue was. He explained that the GAP insurance should have never been on the proposal in the first place. He stepped back in the office with Ken and retrieved a couple of pieces of our paperwork. He stepped back out and his tone was much more professional. Mark, in the end, made sure that his staff were to make sure that our issues were resolved and to make sure that we were taken care of and to get us in to our next vehicle without any more problems. After us spending over 50+ hours over the next 2.5 weeks, we were finally able to get our first vehicle purchase resolved between insurance and the finance company. We were taken care of (thanks again James and Jane) and we were able to get another vehicle with the help of a family member.

The atmosphere is great and the service advisors are always nice. It is what it is, cars are expensive and so is maintaining them.

Fast service. Car returned to me cleaner than I brought it in. Like all dealerships a little pricey but the work is excellent.

Mercedes-Benz of Colo Spgs is not worth the one star given. Poor customer service after the same issue was addressed time and time again. They just shuffle you aside and say " look what we did " the problem has never been fixed from the day the ML350 was purchased. Our family alone has in the past purchased over 15 cars from Phil Long dealerships. This car will be the last. Just an fyi incase the dealership reads this. Your detail man washed the outside of the car, but never touched the inside. Not even a simple wipe down of the main dash or driver area's.

Some of the employees are great. Others don't care about what you need or are asking for.

Wolf was very helpful and friendly, my car was fixed quickly and accurately.

They really know how to take care of customers at this dealership.

My man "Frank" is the best sales man He is respectful, nice and friendly

Another great experience, this time with the Audi service department.

Stay away, your better off at a different dealer

Very friendly. Undergoing construction but still tried to provide great custoner service.

Not even worth your time they are pushy and they bullying you into buying now and not even looking after you tell them what you want

Great selection

Had to pick up my sister....great staff

Friendly techs, honest mechanics, clean waiting areas.

Fast&friendly staff,with excellent,service&best mechanics around!

they always have the truck for us and the service is great

It is what it is lok

They have no soul! Will sell anything regardless of its condition! DO NOT BUY FROM THEM!!

The people working at this dealership are very helpful and not overly pushy. They really work with you to help you find the vehicle that fits your needs and your budget.

Wonderful salesman very helpful

Great place with great service!

Bran was very friendly, knew his job, very accommodating.

Friendly and knowledgeable...

They helped get us into a car that we needed, were very negotiable, and had some of the best customer service I have ever seen at a car dealership.

Great selection of cars.

Won't ever make this mistake again

Great people and service

Jeff got my Truck brake pads rotary's and tune up done in one day. Thank you!!

Love the coupon book and the service guy, Dario.

Bought a new Hyundai, Santa Fe XL. Sent here by the Toyota dealer.

There shopping was terrible

Kind and professional staff.