Ebury
Financial institution Ebury, 100 Victoria St, London SW1E 5JL, United Kingdom:
35 reviews
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Address: 100 Victoria St, London SW1E 5JL, United Kingdom
Website: ebury.com
Phone number: +44 20 3872 6670
GPS coordinates
Latitude: 51.4970064Longitude: -0.1411074
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reviews
Steve Tucker
Really, really disappointed with Ebury. Service and approach nothing like it used to be. They will automatically shut down FX accounts if they don't see the volumes they are looking for but don't even have the courtesy to let you know. I have had multiple payments received from clients which have been rejected without me even knowing. Totally unreliable. Lots of other much more capable alternatives where the customer is valued.
7 months ago
Troxilla
Poor service: really bad/slow responsiveness, the London office is staffed with young twenty something year olds with no real knowledge, and their management don't pay any attention. Half the time you can't even get through to anyone on the main phone lines, and the company doesn't even have a proper answering machine! The website looks great, but the nuts/bolts behind the scene are completely missing. The executive team are also non-responsive, and likely just working out their remaining term having been bought out by Santander. Customers are flocking away from them, and they are likely going to run into trouble. All because they can't provide some simple basics: good customer service.
9 months ago
Celia Mora
Ebury are clearly in financial/operational difficulty and possibly going under. They’re currently doing their best to cover up this mess. Multiple accounts are being closed by the firm, funds are not being returned to customers and calls/emails are not being answered. Investigations are being carried out by FCA (U.K.) and FSRA (Abu Dhabi) but I fear it may be too late.
6 months ago
Brandon Thorne
Caroline Moreno from the UK office is the best, I was able to find a solution to a problem I had lost sleep over, if you need assistance, she the one! Ask for her you will not regret it!
10 months ago
Kam C
Suspended my account for no reason at all. Going to stick to Revolut from now on.
6 months ago
Laurie Stubbs
We have been using eBury for 6 months, we have found their spot rates better than any other companies in the industry, eg Transferwise and XE. Their forward rates are extremely easy to setup and use. Web interface is idiot proof, you will be able to use in no time. They treat customers extremely well, one to one account manager will respond and solve any questions and problems almost instantly. As one of the largest outdoor toys importers, we highly recommend this company for your valuable everyday business! We have saved thousands of pounds using their forward rate service in just a few months!
4 months ago
Ken Ehler
for any one doing trade Ebury highly recommended
4 months ago
Ann Watson
Great company, responsible staff – I’ve been using Ebury to process my foreign transactions to US, India, China and have had a very smooth experience with them.
1 month ago
Shelia Robbins
Very cost effective and flexible trade finance. Totally recommends!
6 months ago
Susan DePeters
Worked with Ebury less than a year. I am highly recommend Qi’s team to other companies. Here is my experience 1. Instantly and effective clients communication. I can reach them whenever and wherever I am 2. Good and friendly user experience and friendly client support. I can book a deal through portal all around the world. If I am not access to internet, dealer will support us to trade. 3. Ebury’s payment and settlement time is much quicker compared to others.
1 month ago
Firebird Squadron
working with Ebury for 2 years, it is very good experience. Being highly recommended by peer companies to Qi Yan’s team.
2 months ago
Leah Seter
We have been working with ebury for over 1 year now , Great help from qi yan , I glad I have used ebury service , best currency broker I have ever used .
2 months ago
Charles Williams
Spam and cold calling is their game.
They called, requesting to speak to the director. When questioned what it is about and if they were expecting their call, they claimed yes. In turn, Ebury was completely lying, trying to push their spammy cold calls, and sales pitch for 'FX Savings'. Of which there are none.
This company should be reported to the FCA and ICO for not respecting privacy.
After having emailed complaints@ebury.com, we received just a generic response that they will look into it, no proof of any action has been taken.
Once again, to reiterate, this is pure cold calling spam.
October 2020 update.
Original complaint made in January 2020, and ebury confirmed they would never call again, yet we've just had another call from them.
7 months ago
Timmy Bartram
Tailored service! Strongly recommend.
6 months ago
Columbia Hobby
Very good experience! Personally I am not good at financial tools as an entrepreneur, Ebury's team are very helpful and patient, answering all questions I met. Strongly recommend!
4 months ago
Dmytro Dunets
Very easy to deal and attentive service.
4 months ago
Justin Lines
Sending money abroad is now easier than ever. I have been in international business for decades, used to use WWC or tranditional banks, they Charge too much. With Ebury fast service And advance technology making our business much easier. Special thanks to YAN QI. Great service professional.
3 months ago
Landon Oswalt
I’ve now been harassed multiple times by your rude, lying staff. You’ve been advised that you will be charged for this now, and you will be. You’ve used the time of staff multiple times after you’ve been asked not to call back and now you’ve taken to full-on harassment.
I’m also requesting a ‘Data Subject Access Request’ as you’ve also been pursuing me personally. Legally, you have to supply this, and I will pursuing this through court as well costs if you do not do so.
1 week ago
Tylor Patton
Had unbelievable horror experience with Alessandro Z. Pekin.
Made me to give the whole investment in cash the first place. After trying to contact him numerous times, no response, no replies ever. Been trying to contact them for 6 months to get my money back what he took pretending that it is somewhere “profiting”
3 months ago
Peter Harper
Extremely stressful experience! I was told all false information and mislead to put even more funds after I lost a lot already. I’m still recovering from this most unprofessional experience Alessandro Zeki Pekin put me trough.... After that he dared to say “it’s ok, let me take you for drinks” unbelievable!
2 months ago
arthur efantis
A Very trustworthy financial institution, provides fast & effective financial services with a good value. Qi Yan has been extremely helpful and reliable through out the services for our oversea clients with great speed and efficiency.
3 months ago
Marlend Bearwald
After done some research and talked to a couple of FX companies, I decided to choose Ebury, I'd glade with my decision so far, as all the staff I've talked to are very friendly and helpful, most importantly the products they offer are second to none! I'll recommend anyone from contacts who need FX services to use Ebury!
6 months ago
Lisa B
At a Warwick Alumni conference, I met Qi, who introduced me to Ebury. As a CFO, I have numerous FX traders contact me. Ebury impressed me with their helpful and positive attitude to providing SMEs like us with useful technologies and services. I am sure that we can gain more financial stability from their products and services.
2 months ago
Guido Walter
I use their service to change the AED, Quick and free service charge, better rate than the bank .There is no reason not to choose Ebury~Their trader's service is also professional and patience, taught me how to use their online system through the phone, now I can do spot trade by my ownself. Bravo!!!
2 months ago
All Mazik
Am surprised to read bad reviews, possibly unfairly biased on Google Review as nobody normally bothers to review a financial institution like this. So far no problem with Ebury, super cheap option to transfer money internationally. They had 5 stars originally, but now they are asking me for details only a 3rd party can provide. Moved on to Worldfirst.
6 months ago
Mark Shoemake
been introduced by friend to a lovely lady Miss Qi Yan taking care of Chinese market .I m starting my own business and in need of a business account .all the retail high street banking has done terribly slow and no response for days ,Ms Qi took my case and call me to update everyday help me opening this account and talk to my supplier for outreach .even at 9 Pm!! I feel extremely thankfully for her excellence and efficiency.make my life easier and feel safe that whenever I reach out to her there is an immidiate respond .
Truest thankful
5 months ago
Paula Jean
Thanks Qi Yan and Phil from Ebury helped us to solve some of the annoying problem with a cheap, easy and efficiency way. It provided us number of financial solutions which the traditional bank can never provide for a SME company. The FX forward contract helped us to increase the stability of our financial statement.
3 months ago
Ahmet Can
Through the CEO of my company, I got into contact with Qi Yan. She's been really helpful in answering my questions speedily. Qi even offered a weekend call to follow up with my urgent query when I was not available during the week days. I was truly impressed of her attitude and passion towards helping her customers. When I was choosing between NU and Ebury, it was Qi's different but outstanding customer approach made me to go to Ebury. Thanks again to Qi's very helpful support.
1 week ago
Philipp Buechler
Being working with Ebury for over one year and never had issues. They are efficient and reliable to date.
1 week ago
Rachel Knicker
Terrible company. Very aggressive practices right to the top of the co and very litigious. They have a poor rep for a good reason. Avoid at all costs.
4 months ago
Dan Mitchell
"Partner" cold called our company, asked to speak to "Accounts Payable" then went into pitch about foriegn currency transactions.
2 months ago
Dr A
Get away from this company at all cost!
6 months ago
Jennifer Hampton
Des escrocs patents!! ils se servent directement dans votre poche
Barclay est beaucoup mieux "What a big bordel" not "What borders"
4 months ago
Robert Ames
我和Ebury有一次很棒的經歷。Ebury提供快速有效的金融外匯服務，協助中小企業進行全球貿易交易。感謝Qi Yan讓我深入了解外匯市場，她是一位外匯專家，整個過程一直都非常幫助和可靠，速度和效率都很高。我對她的專業態度非常敬佩。
1 month ago
Laken Harris
很不错的金融机构，效率特别高，比传统银行强多了。而且费用也很有优势。我们企业和Ebury一直有联系，整体的价格和速度非常好，Qi Yan一直服务我们，对我们的企业做了很具体和使用的方案。
3 months ago
