Toyota of North Charlotte

I want to thank the Toyota of North Charlotte for their assistance in helping me purchase my car. The staff was Awesome. Most important the price I thought was fair. Having a great staff makes a consumer like me meet the seller in the middle on a product. Toyota, I give you a 5 star because of the four people I came in contact with. The salesman, the deal closer, the appraiser and finance. All four were professional and courtesy. Thank you Toyota V/R Ali

Pretty quick help when bringing car in for service. It’s hit or miss on if the body shop is staffed to help though. Glad to see a coffee bar available while waiting.

Everyone that helped me was knowledgeable and so friendly. I was dreading the car buying process, but they worked very hard to help me pick out my Corolla and get me the best deal they could. And it took half the time that I expected. Great prices and I would definitely recommend them to anyone and everyone.

Visited this dealership twice. Coming from a family of Toyota cars, and currently owning a Toyota, I was looking to purchase a new car. The sales consultant, Christian, did not take me seriously. The first time we visited, I asked for monthly payments and total price with any additional fees. Attached is a picture of the "numbers" I got. The second time, I made it clear to the product specialist that I was not taken seriously the previous time and that I wanted to speak with someone who would give me the numbers. Got stuck with Christian again. This time, received numbers which were very high and at MSRP instead of pricing that is sticker price, on their website, and listed on multiple other sites. Received no sales pitch. I was not treated respectfully, and had not been treated this poorly at any other dealership in the area. You will get much better service at Scott Clark, and more interest there! Don't waste your time here. I will be purchasing a NEW vehicle tomorrow, and it will not be at this dealership.

Had a great experience with everyone. All were friendly, personable and go out their way to deliver a wonderful overall experience. It was Johnson Leigh's second day on the job and he was an absolute superstar. Cristian Suarez went the extra mile to help me out and definitely deserves recognition for it! ⭐⭐⭐⭐⭐

I have bought many cars and by far this is the best experience I’ve ever had. They treated me with such care and respect. Communication was top notch, they only submitted me to 2 banks as stated. The entire team went above and beyond to make this a seamless process. I know I am forgetting names, but to start, Jeff, Dan and Paul were absolutely amazing. I will absolutely go nowhere else and I would recommend Toyota of North Charlotte to everyone. They have a great system and a team that cares. Thank you! I love my new car!!!!!

Very friendly and accommodating. So easy to work with, so pressure. We interacted with several staff members who were all very pleasant giving off a family atmosphere. We loved the follow up to make sure we were comfortable and familiar with our new Camry. Wouldn't hesitate to recommend this dealership and will definitely be repeat customers. Thank you Christian for all your time and laughs!

It was my first time buying a car and everyone was so fantastic to me - very sweet, informative and patient. It can be such an overwhelming experience especially when it is your first big purchase. But, Toyota of North Charlotte made sure I was confident in every decision I was making. Michael (Sales) and Patrick (Product Specialist) are the best and I HIGHLY recommend them and the entire team of Toyota of North Charlotte. Sending all of my friends and family here!

Was a great experience. Thank you Larry and Janis! I love my new corolla! Also Peyton was amazing. He didn't pressure me into anything and I felt like he really knew what he was talking about. He even helped the next day carry the mats and put them in the car. Overall great experience!

Service is always great here. Nobody likes the surprise of unexpected car repairs, but these guys make the process as easy as possible. Connor was great with keeping me updated and thoroughly explained available options for my repair. It is also very convenient to be able to text your advisor. I will continue to come for the top notch customer service.

Great service. The advisors were not pushy and they were genuinely helpful. I will be coming back for any of my new car needs. They got me in and out and a great deal!

as a first time car owner/buyer, their customer service was phenomenal!! they gave us a great tour and explanation of the vehicle in mind as well as answered all of our questions. very patient, welcoming, and motivated people.

This past week I traded in a vehicle and purchased a pre-owned Toyota at this dealership. From the time I entered the lot, the employee attention I received was excellent. Jeremiah, the gentleman who showed me around the lot, Lee Wood, the manager who did my paperwork, and Abby, who handled the finance paperwork all were professional, courteous, and knowledgeable. I highly recommend Toyota of North Charlotte.

We had a great experience with at Toyota today. The process was very smooth, we loved the car that we picked and the color. All of the associates were very nice, pleasant and knowledgeable. Beginning with Dan who helped us and put us through to Jason. He explained every details about the car and took us for the drive. We love everything about the Camry 2021. Next it was Jon who put the numbers together and made it happen. He is the sweetest person, smart guy.. Finally finance took over and we closed it with a lovely young lady Janis who communicated with us as though she knew us for a while. Thanks to their entire team at Toyota North Charlotte. I will give them a 5 star.

“Practiced in the art of deception”. The sales person we dealt with lied to us over the phone saying he had (4) Toyota Tundras on the lot. We drove for an hour and a half to learn that they actually had one Tundra on the lot. Worst experience every and will never ever return to this dealer. A snake pit of sales staff. Never again, Toyota of North Charlotte is a bait and switch carnival. Be forewarned a disingenuous group of sales people. Never again.

Everyone there was super nice and helpful. I knew what car I wanted when I got there, and they helped me out with the payment plan so that it wouldn’t be too costly. Even though I only got my car yesterday, I love it and can’t wait to drive it some more. I would HIGHLY recommend them. They even took into consideration that I had to be somewhere afterwards and expedited the process so that I wouldn’t be late. Thank you guys for helping me out; you guys definitely made this experience a pleasant one.

I had such a great experience buying my car here! Dan I. was extremely helpful and made the process very easy for me. Randy was up front and honest with the financing and helped me feel at ease. I can’t recommend this dealership enough!

Everybody at Toyota of North Charlotte has been excellent today and I will certainly come back! Janis was amazing at explaining all the the finances and paperwork! Jon was was patient with me!

I have a BMW...and was referred by a friend to Kevin at the Body shop. Kevin did an unbelievable job on my rear bumper that I had had a slight run in with another car. He had noticed that my wheels on the right side were in bad condition due to the driver who had the car before me. He asked if I wanted then fixed up and it had been something I was looking to do anyway...so he arranged it and when I got my car back, it looked amazing!!...He personally touched up a small spot on the wheel on the left hand side for me...:) I was treated so very well and I had NO complaints about the money spent...so very reasonable.

Was an amazing experience. I loved the car buying here. Was super easy and made sure I got the right car that fit my needs! Thank you Christian G, and Janis G! I will be back to buy my next car.

Had a great experience at this location. Peyton walked us through and showed us the cars and found what we were looking for. Paul Hezar did phenomenal in finding what suited my husband and I best. Abigail Miller in financing also did a great job at making the last financing step transition smoothly. I definitely recommend this location. Their staff is very professional! Thanks again!

We had a great experience with Toyota of North Charlotte, and would recommend them highly. Jon N was the Sales Specialist. He was fantastic and incredibly responsive. He helped set us up with one of his colleagues Dan G who was incredibly knowledgable about the cars and their features, and really took the time to go over the features and explain everything in detail to us. We really felt like valued customers and were treated fairly by everyone at the dealership. Will definitely return here in the future.

The most miserable car buying experience ever! I’ve done a lot of car finance transactions in my lifetime and I work with numbers and loans every day, so I know what to expect. This dealership preys on those that DON’T have that knowledge. I knew we were in for a treat when we tried to get assistance 36 hours before our appointment. Their online trade calculator was giving us a much lower number than everywhere else, and we just wanted to see if they would even entertain matching another offer. We were coming from a couple hours away and wanted to be sure that we wouldn’t be wasting our time. We corresponded with ‘Jessica’ (hint- she’s not a real person…she’s the name of any online service associate who happens to be on the clock and responding at that time). ‘She’ kept telling us that they would take good care of us when we came in instead of answering our questions. When I called and got someone else, she said to text her the specs and pictures of the trade and would get info for us. For 36 hours, she kept saying, “I’m sorry, we are tied with customers and will get back to you ASAP.” ONE HOUR before we arrived (when we were already on the road), they sent the offer…which was the same one that the online calculator gave us the day before. Since we were already on the way, we kept the appointment. This is what they depended on by waiting so long to answer. We test drove a couple of cars, and that part of the experience was fine. Our salesperson was friendly, if a bit robotic, but I’d be happy to work with him anytime. He then passed us off to the numbers guy. I also liked this person. He was friendly and likeable and clearly cares about his job. The problem is that he is a puppet in a really shady corporate culture. Normally at this point, you’re in an office with a big screen and different ways of calculating payments. He was doing all this on pen and paper with no way of easily calculating loan payments options. We came in with pre-approved financing, we knew what the payment was going to be, and we knew what we were willing to accept. His first offer with all the warranties was completely absurd. He even tried to talk us into gap coverage when there would be no gap because of our down payment. But here’s where it got really shady. When we said we didn’t want any of the extras and just wanted to finance the base loan, the payment he gave was still too high. I pulled out a calculator and proved that they were giving us bad numbers. Let me repeat that…THEY WERE ADDING IN OTHER THINGS EVEN AFTER WE TOLD THEM WE DIDN’T WANT THEM, AND THEY TRIED TO PASS IT OFF AS THE REGULAR PAYMENT. Had I not known what the payment was supposed to be, I might not have caught this. He went back to his boss, and their first counter was extending the loan to a longer term to make the monthly payment lower. THEY TRIED TO MAKE BE BELIEVE THEY LOWERED THE PRICE BY EXTENDING THE TERM. We nipped that in the bud quick. To keep an already long story short, we were able to come to an agreement after he went back to his boss at least four times, but every time, we had to point out that they were giving us inaccurate numbers or reiterate that we weren’t going to take $2500 less on our trade than THREE OTHER SOURCES had offered us to flat out BUY our current car, not just trade-in value. At the end, the poor guy looked completely zapped and I felt bad for him. I’m sure he was being berated by his boss for not closing the deal. I sincerely liked the guy and I know he was only doing his job the way he was trained to do it. In the end, I got my car and the dealer and I both compromised, but I had to fight like hell for a fair deal. I can’t imagine how many people go in and accept their ‘deals’ without knowing that they’re being manipulated into paying too much for paying for features they didn’t approve. This is NOT how lots of dealers operate in this day and age. They still do things the BAD old-fashioned way.

I had a lovely experience. Mckenna was helpful and personable. Paul Hezar too, clear and enjoyable to be with. Kristin was a pleasure! I felt comfortable and confident of the info. All straightforward, no sales pressure or uncertainty.

The sale people were very fast and productive. The level of professionalism was second to none. I definitely will buy my second Toyota from Toyota of North Charlotte

A great and seamless experience! Was in and out in less than 2 hours and bought a new car. Excellent service all around. Worked with Abby in finance and Chris in sales and they made the experience even better. Would highly recommend buying a car from Toyota of North Charlotte

Everyone was extremely professional and helpful here! Mr. Gibson and Mrs. Kristin Phillips were absolutely amazing to work with! I highly recommend Toyota of North Charlotte

Great experience. Went the extra mile to find the right vehicle. Sales and administrative processes were efficient! Thanks Michael, Janis and Chris!!

They worked with me to get the payment I wanted. Darius Brain Janis They made a great team. Thank you

Great experience at this dealership! Chetta was extremely helpful and knowledgeable. Lee worked with us on numbers and made the numbers work for us. Would highly recommend!

Great team of works. Went in for an oil change and came out with a brand new car. Xana was great and made the process painless.

Our car buying experience was fabulous! We really enjoyed getting to know Larry, who was kind, personable, and honest every step of the way. We never once felt pressure to buy, and the process went smoothly! We appreciate the great customer service!

I would give 5 stars but yesterday I had a less than desirable sales person. Today was excellent my sales person was Larry he was great!! Herschel was personable as well.

Very friendly, knowledgeable and efficient staff. I test drove 2 cars, explored their features and then bought one and was out of there with my new car all in 2 hours and 45 minutes.

We bought a Corolla 2021 with a trade in. Gave us an excellent deal and each person handling the sale was great. I've always been happy with the service here.

My experience with Toyota of North Charlotte was nothing but the best. From the time I stepped in the door the customer service was on point. Every person that we spoke with was friendly, knowledgeable and listen to what we wanted out of a vehicle. The best part is we walked away with a brand new vehicle, payments less than what I'm currently paying. This team tonight went over and beyond and I am so grateful I came here. Come and check them out.

Friendly service, would definitely recommend! We went down to one car to save money and they made they trade in process so quick and easy. David Watts was so helpful and they gave us a copy of all the paperwork on a flash drive! Very impressed and we'll certainly use them in the future.

Came in to test drive a used Toyota carolla and purchased a new Toyota Camry on sale. The sales team wasn’t pushy after I let them know I wanted to make my own financing arrangements with a credit union. Kristin Philips was awesome reviewing all the financials. Happy to drive a Toyota

Jessica with “Internet Sales” provided her best quote (ha!) which was clearly MSRP + every fee imaginable, and then wouldn’t even respond to my message. I get the hot market allows arrogance now, but I promise I will not be shopping here even after the market cools down.

Everyone was nice the sale person was great the manager work with me in my wife to get the venza we wanted this our second vehicle I bought,I a tundra in staff was great then I’ll be back to get me third one soon.

The customer service was superb. From the very moment we walked through the doors, we were immediately greeted and sent off to talk to a dealer. The process was smooth sailing from there on out. As a first time car buyer, I will definitely be coming back.

Nice dealership, product specialist was very helpful. They didn't have exactly what I wanted on the lot but were able to order it for me no problem. I had some additional questions about my purchase and their sales department was very accommodating when I called. Overall positive experience.

Unbelievable from start to finish! Purchased a new Camry XSE. Totally awesome car!!! The staff and facility are remarkable. They run the process like a well organized team. State of the art paperwork process is pain free! So glad I decided to purchase here. Excellent pricing with great financing. I will not shop anywhere else. Great job everyone!!! Dave Long

Easy, simple process. Straight forward. Everyone is knowledgeable and helpful with every step.

Best experience we had, we felt so welcomed the moment we stepped out of our car. We had a young man named Chris/Christopher that welcomed us in and had helped us get settled in. He asked us what we were looking for, we let him know exactly what we wanted. He found the prefect vehicle for us to go looked at and tested drive. He’s very young and polite, he KNOWS what he is talking about when it comes to the cars you’re looking for. He’s very easy to work with, every questions we had he answer. Very professional. Definitely need a raise. Best attitude, didn’t treat us differently. Helped us all the way. We made our purchased, (2020 Toyota Tacoma) he went the extra mile and cleaned the interior the second time for us. Definitely recommend Chris/Christopher if you go in. Thank you once again Chris.

The car purchasing Experience at Toyota of North Charlotte was a pleasant one. It was by far the best auto purchase Experience I have had. And kudos to the technological advances they have made regarding signing and storing paperwork.

Worked a deal on 3/29/21 with the sales director Chris Wickson. Very easy to deal with. They bent over backwards to help us get a brand new Toyota at a price and payment that fit our budget. Thanks for everything!!! Would recommend this dealership.

Very knowledgeable products representative, honest and straightforward financing specialist, and the paperwork was easy and explained as we were signing. Great experience here overall, with a better selection than a lot of other dealerships in the area.

Bought a new car today- had a great time! Chase, Jon, and Xana were super helpful!

They were so kind and helpful! Thanks for helping me get a new car!