Boots
Pharmacy Boots, 200 Bishopsgate, London EC2M 4NR, United Kingdom:
46 reviews
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Address: 200 Bishopsgate, London EC2M 4NR, United Kingdom
Website: boots.com
Phone number: +44 20 7283 9544
GPS coordinates
Latitude: 51.5178551Longitude: -0.0791856
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reviews
Sara P
Really poor customer services visited the store Sunday 2nd May 2021 @ 16.00hrs Walked past two Asian gentlemen who where behind the counter on the left hand side as you enter the store. The younger man of the two probably in his late 20s took it upon himself to follow me around the store which would have been fine if he had offered some assistance. but instead he waited until I had made my purchase before going back behind the counter. And pretending to be occupied. When I challenged him on profiling me. He said it was his job as a sales assistant. Whilst looking at the floor. No problems with the security guard just this sad pathetic excuse for a sales assistant. The older gentleman with him looked bemused like he didn't have a clue and did not say a word somehow I think these two are fully aware of what they're doing.
1 month ago
Rachel Miller
They told me to wait 10 to 15 mins to collect my prescription, they wanted to check with my doctor. After 15, I come back and they didn't even try to contact my doctor and they do it in front of me... At the end, I wait 52 mins in pain. Also they didn’t have all the amount needed so I have to come back another day for the rest. This Boots is next to my clinic but far from my house, and they don’t allow me to get it in another one, so they obligate me to travel next day to get it while I am in pain. Never again Boots.
4 months ago
Ruffin Flowers
I need to bring this attention to the spotlight as the customer service in this branch is very poor, terrible and needs reviewing. I'm a local customer and since the pandemic and after the new refurbishment they had in winter 2020, this branch has been slacking in customer care and it is so appalling.
They need to sort out
- Customer service
- Price labelling
- More staff
I'd rather write this on here instead of writing a complaint as that won't make a fast move from experience. I'm sure customers that have recently visited this branch are experiencing similar or worse.
I went in on more than one occasion; There are rarely any staff around to help only one or two staff busy stacking shelves. I went to self service to check out some reduced items only to find they did not put the correct barcode on. I understand this is a mistake, as I get into more details it gets worse. Usually there should be a member of staff assisting at the self check out however it is very hard to get a member of staff's attention as there is no one around - I had to get the attention of the security guard who unfortunately is also very lazy and unbothered. I asked the security guy to get a staff member to help me and a friend at the self check out and he did not bother. Having to wait 5 mins, I had to raise my voice to get the attention of a staff member. She served us at another till as the barcode was wrong. The barcode was meant to be replaced with the reduced price.
Another time I came, I went to the self check out and my friend got some baby wipes which were on for 75p according to the label, only to find out at the self checkout they were £1.50. As usual, NO staff were around and this time looking at the same security man, I thought let me look for the staff members myself. I spent about a minute or two looking for a customer assistant in this small boots, no one was around until I came across two members of staff near the pharmacy section. This tall Asian guy (staff manager I'm assuming) was talking to another Asian woman (works in the pharmacy section) and he saw me and faced his back on me. I said "excuse me" once, I was totally ignored. Second time I said "excuse me" a little louder then they just looked at me and I said I need help at the self check out as there's no one there. The tall Asian man said "She doesn't work there" So I said then who can help me if there is no staff there and strangely, a staff member came behind me and she said "I can".
With regards to the price labels, the same happened with me another time, pocket size tissues were on for £1.00 and when I went to checkout they were £1.50. Terrible. They need to sort out either the labelling or product price.
I have worked in customer services before and can say from experience this is unacceptable. The staff are unbothered, the floor manager is even worse, the price labels are wrong, it's all a mess.
This branch needs reviewing and I'm sure with this type of service, no one would want to come near.
4 months ago
Jose Jaime
I've used this Boots as my main branch for around 3 years now, I mainly go here to pick up my prescriptions and some click and collect orders. This is a smaller branch but they do stock a limited yet sufficient amount of personal care, medicines, hygiene etc things here - their baby/ toddler section is somewhat lacking, but given the location it's fitting as it mainly caters to city office workers.
They do have food in here and a perfume and cosmetics counter. I will say that it is the same few members of staff who let this place down for me. I've come here frequently enough to finally remove this branch as my nominated pharmacy from my online NHS account and I don't think I will be returning here purely based on the poor customer service I have repeatedly received.
8 months ago
carl barta
Was served by riddhima she was absolutely fantastic. Such great customer service. That woman needs a raise. I called in asking for a favour because of my dire situation and she dealt with me so professionally I had to leave a review. Thank you riddhima please keep up the good work
1 month ago
Sam Chun
It's a sad place, the atmosphere is heavy and dreary. Also not well stocked and the staff on the floor is demotivated.
Pharmacists are usually friendly and helpful.
11 months ago
Abner Barajas
This boots is located in a very convenient place. The chemists inside are very polite and friendly.
5 months ago
Tytti Vaaleri
Very rude pharmacist(female)! I understand that times are difficult, but you still need to watch how you talk to customers. Suggestion, put a sign front of the counter
3 months ago
Carla Puentes
In these difficult times of the Covid-19 pandemic, I developed a very painful tooth infection and sent my husband to collect medication with the e-prescription from Boots Bishopsgate.
At a time when dental surgeries are closed and a sick person is at the mercy of the medication they have been prescribed, my husband was coldly refused. Calling them by phone I was told that they needed a print-out or fax of the prescription, access to which we have none, everything is closed, we do not own a printer, and who uses a fax nowadays!?
Further, they refused to call the dental surgery, I had to request for my dental practice to contact them..at which point they refused to give the medication anyway citing a policy that all prescriptions must be faxed!
The lack of empathy or help to resolve this quickly for a person in excruciating pain (why can’t they print it, or receive it by email?) because of an archaic policy is an astounding example of cruel bureaucracy. Delaying my treatment and therefore bringing me closer to having me go to the hospital where I stand the chance of catching the virus and exposing my baby and family.
At such a tough time, with lack of access to many treatments and facilities, the community trusts their pharmacy to look after the sick and vulnerable. Shame on you and shame on your policy Boots Bishopsgate, you seem to have lost your humanity at time of crisis!
1 month ago
Jordanian Star
I had a repeat prescription for my medication and as I am in the vulnerable category on immunosuppresant drugs, I was not able to go out and collect my meds from Boots in Bishopsgate. Having spoken to an unhelpful receptionist at my GP practice, JESSICA from the pharmacy dept at the branch was absolutely amazing. She brought the meds to my flat!!! I am now trying to organise on line delivery during the Covid crisis. I am absolutely indebted to her!! Thank you so much Jessica- never to be forgotten - hope to meet you in person on the other side of this horror story!
2 months ago
Suzzette Blackmon
Pharmacy has reopened.
5 months ago
ANDREW Gaston
Staff were very helpful to find exactly what I was looking for. Big store with a big selection
6 months ago
Brian Wilson
Other staff are pretty helpful but this small Indian lady was very passively rude and bossy. Why do I never get any good service in any of the Boots stores?
6 months ago
JAck Hunter
This Boots has the nicest and most helpful pharmacist. Great service.
3 months ago
Rose Brandt
I have had five prescriptions filled here and they have lost the paperwork or filled it at the wrong date four of those times. Every time I come in to that pharmacy I know it's going to take a half hour trying to get them to figure out how to do the basic function of their job, and come back at least one or two more times. I've missed medication I'm supposed to be taking several times. My doctor is fed up with them as well.
2 months ago
Bill Sweeney
Empty shelves all the time. Tried to buy MaxFactor brow shaper three weeks, still not there ????♀️
2 months ago
Michael Grace
This Boots is great, has pretty much anything basic what people need and even more. And in case if something is not there- there is always a huge one in Liverpool Street station you can go to within 2 minutes.
4 months ago
Alan Cunningham
Spacious, lot of range, not too much queue. However, they rarely have stocks for medicines, long awaiting time and one pharmacist gave misinformed advice... I am not a pharmacist myself but reading a list of ingredients should not be difficult.
7 months ago
Stephen Tallam
Limit products, although the staff is helpful but variety is lacking.
2 months ago
Matthew Christian
Service is so bad
10 months ago
Becki Schellinger
Horrible service. Consultant Tahmina needs to be cheered up otherwise she has a face like she is making you a favour of you buy from the store.
1 month ago
James Sutherland
I was a little bemused when this Boots opened on Bishopsgate, as there was already a big Boots in Liverpool Street station, with an extensive range of products and a well-stocked pharmacy open early and late. And it's really easy to miss the shop at busy times, with its narrow frontage.
However, I'm glad it's there. Having for the last few months been in a wheelchair, I find this one easier to get to, less crowded, and overall a much faster experience. While the product range isn't as good as the sister store in the station, there's always the option of going there afterwards if I've not found what I need, and staff are always friendly and helpful, and appear less harried than their colleagues in the larger store.
8 months ago
Lelani Geel
Great service. (not always the best price though)
4 months ago
David Smith
Nice little boots with basically everything you could possibly need
10 months ago
Randy Riling
Pharmacist basically refused to come and talk to me about a minor eye problem despite the place being empty.
2 months ago
Gene lefevre
The boot sells the usual stuffs but they have quite a few self check out machines so did not need to wait in the queue.
4 months ago
Ryan Gerry
Will not accept prescriptions by email, only fax! Fax machine not working and cannot give a date when it will be fixed. Shocking service, insurance company stated that prescriptions could be emailed but the manager of this store insists they are faxed. Please upgrade to the 21st century.
3 weeks ago
Perry Essam
The Only Good Thing from this place was the pharmacy BH Cosmetics section is really really crap
10 months ago
John Sellers
helpful staff...
3 months ago
Rebecca Swab
Worse boots ever never enough staff
3 months ago
Ana Gelezeau
Boots is boots
1 month ago
Bee Vee
Didn’t get a decent service
4 months ago
McVee
Very small
6 months ago
Paul Wright
Good selection
3 weeks ago
Gloomy NightOG
Excellent Optician
6 months ago
Sailor Jo
Standard store
4 months ago
Ken Ennis
Not really surprise with the customer service.
8 months ago
Jay A
Friendly staff
4 months ago
Marcin Buda
Does what it needs to do well
3 weeks ago
raynold magundap
Quite well finished
10 months ago
James gall
Always helpful
6 months ago
Kimberly Broussard
Huge.
4 months ago
Indika Chandrasiri
Your regular boots
10 months ago
Sarah Sellers
Gets very busy
4 months ago
Dusan Mikula
Small but functional boots with the essentials
2 weeks ago
peggy buckley
Busy, badly positioned and very messy.
7 months ago
