Bristol Street Motors Nissan Derby
Car dealer Bristol Street Motors Nissan Derby, Sir Frank Whittle Rd, Derby DE21 4RX, United Kingdom:
220 reviews
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Address: Sir Frank Whittle Rd, Derby DE21 4RX, United Kingdom
Website: bristolstreet.co.uk
Phone number: +44 1332 484536
GPS coordinates
Latitude: 52.9355013Longitude: -1.4646407
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reviews
Daniel Larson
Amazing customer support from Vas, first time purchasing a motorbility car and couldn’t have asked for better service or care. No hard sales, no pressure just wonderful support. Purchased a Nissan Juke, lovely car and perfect for my needs. All he staff seem genuine and helpful but Vas went above and beyond. A truly pleasant experience and a great car. Highly recommend Vas for outstanding customer support.
9 months ago
Tosiron Adegbija
have just purchased a new car from Nissan Derby, firstly I must make a special mention to Grace Walker who oversaw the whole transaction. She was professional, extremely helpful and new what she was talking about. It was reassuring to have someone genuinely interested in a customer. She even arranged for my car to be transported from Derby to Kent !! thank so much grace for all you help, you are an asset to Nissan. Oh, and a quick mention to Terry who delivered my car, very polite and took time to show me all the new buttons inside 1 :)
best wishes. Fiona
2 months ago
Yoshi
Amazing service after having a problem with my car, luckily was under warranty and nissan sorted this within a couple of days, staff are also super friendly! So glad I came here after being told my car would cost over £300 to repair when in fact there was nothing that seriously wrong????
11 months ago
Emy Kalmanchey
Would definitely recommend using Nissan Derby for buying a used car. Stephanie on the used car sales team is absolutely amazing! really friendly and helpful. The car i originally wanted had already been sold so she helped find me another one that was even better for a price that was still in my budget!
2 months ago
Roma Maria
I recently attended Bristol Street Motors to take delivery of our new Qashqai. Due to fears of impact of Covid-19 we were quite apprehensive on arrival. However Bridie met us at the entrance and immediately put us at our ease. Great attention was paid to space awareness and sanitising throughout the transaction and the large open office provided excellent ventilation. Bridie’s friendly disposition and attention to detail ensured our visit was completed quickly and satisfactorily. I would certainly recommend to anyone with similar concerns to ours that Bristol Street Motors Company and staff are working hard to alleviate your concerns.
11 months ago
Ginelle Mohrhardt
I highly recommend Bristol Street Motors, the Nissan dealership. every aspect of the service has been of the highest order, in particular the personality and professionalism displayed by Stephanie and Vicki has been first class, thank you for a very pleasant experience.
2 months ago
Hillary G
I would just like to say I would definitely recommend Bristol Street motors Nissan Derby for buying a car, I was dealt with ,with a lovely lady called Grace Walker she was exceptional ,nothing was too much trouble for her from me first phoning about my car to me picking it up .I have also had several follow-up phone calls to make sure everything is okay.It was a pleasure to do business with them.
2 weeks ago
Sandy Blanchard
Quick turnaround by the service team.
5 months ago
wanda hunsucker
Well on reading previous reviews I think Grace Walker will have to be renamed Amazing Grace! She delivers on every aspect of purchasing a car. She is efficient, knowledgeable, extremely friendly and likeable but at no time pushy. She made the whole process stress free and I would most certainly recommend you to friends and family.
3 months ago
Frank Leira
Utter excellence 5 star sevice
8 months ago
Jomar Ortiz
Tom Garratt, the Manager was really helpful and made sure the vehicle I recently purchased was up to spec. It was valeted really well and the service was above and beyond what I expected. He's passionate about customer service and customer satisfaction as are his staff.
5 months ago
Andrew Cousins
Just got my new mobility car, and the service we got from the first walk in to getting the car was excellent, the mobility specialist (bridie) was very helpful and not pushy at all, compared to other dealerships we went to before hand, would throughly recommend anyone looking for a mobility vehicle to go here first
10 months ago
Megan Greene
Booked a service with Bristol Street Motors Volvo, only to find out when I turned up they'd quickly and quietly closed the franchise over Christmas. No communication to let me know (they text to confirm the booking so this wouldn't be too much to expect). I know this is Nissan, but I'd be surprised if there was much of a different approach to customer service between any of the Bristol Street Motors franchises. I'd steer clear of Bristol Street Motors if you can.
2 months ago
Bharat Radhakrishnan
To be honest wouldn’t even give them one star if I could. Disgusting service. Bought car couple of months ago, great service prior to signing. As soon as we signed and returned one problem after another. So they didn’t unlink the car to the previous owner so we couldn’t get the car linked to us and use it correctly for the app features. Then the cable in the boot had been removed from the bag. No doubt to put in another car and elude another customer to supposed good service. I could go on but what’s the point, they don’t care! I seriously would not recommend this branch to anyone. For how much a car costs, it’s not asking a lot for a bit of service. Avoid at all costs! Oh and don’t bother trying to get any ones attention as you enter the store, too busy caring about themselves.
2 months ago
Darren Anderson
Very helpful, no pressure sales, second car brought from here. Safety measures in place.
2 months ago
Brenda Sterling
Grace walker was easy to talk to very friendly and always happy to help no matter how small. She also rang me to see how I’m getting on with the car which is a really nice touch bless her. I will definitely buy another car from Grace at Nissan Derby. A big thank you Grace ????
7 months ago
Kaylean Mendoza
A great experience with Bristol Street Motors.
There were a few snags which were quickly sorted and we came away with the car we wanted and are very happy.
Grace Walker is a pleasure to deal with and we would have no hesitation in returning to her in the future.
3 months ago
Jonathan Diaz
Really friendly staff an did every think to help top bloke who sorted us
6 months ago
Erik Getman
Big thank you to Grace at Nissan, Bristol Street Derby.
Time after time Grace provides great customer service, your a super star and credit to your company, Bristol Street Motor Group. Found us the car we wanted, sign sealed and delivered within 2 days.
Wow! That's what I call top notch service.
See you in 3years.
Keep smiling Grace.
5 months ago
Jay Small
My husband recently purchased a New Nissan Juke from Bridie she made the whole experience a complete dream, so relaxing and smooth from start to finish, all the new social distancing process’s made our experience even better we think as you don’t have a mountain of paperwork its all through secure online links and really easy to complete, the car it’s self is fantastic it is our 3rd Juke from Derby Nissan and every time they go the extra mile to make the experience memorable and Bridie definitely did this for us THANK YOU ???? Jono & Tom
1 month ago
Abner Barajas
Thanks Calum Hammond for the great service. We are very pleased with our Kadjar.
1 day ago
Dawn Rebecca
I am writing to express my gratitude and thanks for all of your help and support with my Nissan Quasqai. You have gone above and beyond to ensure my car was perfect for me, and I am extremely grateful.
I would like to personally thank Stephanie Chapman, used car sales, for her ongoing support and professionalism throughout the process, as she was extremely thorough and constantly on hand to answer any queries and issues that have arose.
Again, thank you for all of your hard work at Bristol Street, Derby, (I have been boasting about how great you have been to my friends and family!)
2 months ago
Dan C
Took the Skoda in for it's annual service. Good social distancing in the showroom with efficient care and attention
4 days ago
Monique Fernstrom
The experience at Bristol Street Nissan Derby was fantastic because Joe Sharland the sales person always dealt with us in a friendly and professional manner. He showed great patience and went above and beyond to ensure that the car was delivered in perfect condition. I would not hesitate to recommend him to anyone.
2 months ago
Amanda Spiteri
Very good service from Grace. She was super helpful and friendly. There was no pressure to buy anything and she answered our questions in depth. Would recommend Nissan derby to family and friends. They also gave me a wonderful price for my car that I part exchanged.
2 months ago
ZEMON
Great service from Calum Hammond, quick,easy and great delivery service.
1 week ago
Valentin Despa
Just picked up our new used Nissan Leaf, and we are very happy to recommend the service provided by Grace at Nissan Derby. She is polite and friendly, and arranged a good package for us. We also feel welcome to return with any questions as we get used to our electric car, and for a coffee and a quick charge whenever we need it.
7 months ago
Lynne Smith
Would definitely recommend purchasing from bristol street motors Derby especially from Grace Walker helped me from start to finish, nothing to much trouble and gave me great advise. Even a phone call to see all was going on ok with the car. A credit to the company.
2 months ago
Peggy Miller
I have just collected my new Nissan Juke from Bristol Street Motors Derby and it is amazing!! Stephanie is incredible and talked me through the whole process from start to finish. I am so impressed. The customer service I have received from both Scott and Stephanie is second to none. They are both friendly and extremely professional and I will most certainly recommend them to all my family and friends. Thank you so much.
7 months ago
Wasunthara Suttadit
Be aware before buying a used vehicle from Bristol Street Motors Nissan.
It has taken over a month since buying a used Leaf to get every issue sorted.
I had even begun planning for small claims court to get the paintwork repaired.
3 additional visits where I had to get the bus to and from Nissan without reimbursement. I’ve twice emailed Vertu motors customer service without any reply or general follow up.
Every time I’ve had an issue, I’ve had to chase them for a solution despite many promises they'd be in touch. If I hadn’t, nothing would have been resolved.
Here’s all my problems from start to finish.
I paid above market value for my car, no discounts - that was my stupid choice, but I balanced this with the fact that a large company like Bristol street would look after me if I had any issues. To an extent, they did.
When I picked the car up, the stonechips which should have been ‘smart repaired’ were in a different colour red and looked like they’d been filled in with a sharpie. Some had been missed. They were awful.
I purchased the £800 extended warranty which I was clearly told on multiple occasions included the main electric car battery. I was told this even with the paperwork in front of me to sign where it stated clearly this wasn't the case. It took a further 5 days for them to begin processing the refund - Only after another email from myself asking why it hadn’t arrived in my account and then miraculously it arrived the same day. FYI, warrantywise DO cover the traction battery but are more expensive. I got a decent discount for being an existing customer.
‘Pro pack’ floor mats were thrown in as a deal sweetener. They weren't in the car when picked up and I only got them after I chased it in an email.
I was told multiple times that the car was serviced. 2 years were missing from the book after picking the car up. On the second visit, these were written in the book but still left me with a car that required a major service in 3 months time. This needed to be done on a third visit (after a complaint to Vertu motors and a phone chat with Darren the manager) along with the paintwork, where the sharpie marks had now been coated with lacquer - still the wrong red in 4 places.
Darren organised for the service to be done at Ilkeston, closer to home. Despite two very pleasant people telling me they’d organise for my paintwork to be resolved - after I emailed them a week later to check on progress, I was told to speak to Derby to get it sorted, no apology and no solution until yet another Vertu motors complaint email and telling Ilkeston that their customer service was extremely disappointing. At this point, Ilkeston stepped up, apologised and gave me a contact in Derby’s servicing dept to speak to. Never did get a reply from Vertu.
Again, I had to chase that contact, but I'm glad I did as finally, the stonechips are how they should have been when I picked the car up.
This is the worst, most non-existent customer service I’ve ever seen and I would NEVER recommend them to anyone.
9 months ago
Truong Nguyen
I have just bough a new car from grace Walker here. I live in Carlisle so she dealt with everything and communicated by phone and email to keep me updated...grace was so helpful,friendly,professional and made the whole process easy..and even arrange to get my new car to my home address (3hr journey) I cant thank you enough my car is exactly what I wanted ????
2 months ago
Lyudmyla Demarais
I had been looking to buy a new car for quite some time, and although i had visited other car dealerships. the service i received was poor and patronising from these other companies, they assumed that because i was a woman, they could try and feed me a story and lay on the hard sell at inflated prices.
I then went back to my home town of Derby and visited Bristol Street Motors (Nissan). this was the best decision i ever made. Jamie Brooks and Lee Hanlon greeted me and took the greatest of care with me, they listened to me and what i was looking for. they took their time to discuss options, and showed me vehicle availability, even going as far as to look at other branches and discussing options of collection from other stores.
I settled on two cars that i liked, but the Nissan Juke won.
I went out on a test drive and was very pleased and though my current car was an automatic and the Juke was a manual, this wasn't an issue at all.
When we got back into the branch, Jamie and Lee were very honest and transparent about the costs and my options if i the chose finance route. and went above and beyond to make sure i 100% understood everything and was happy when i left the showroom.
I fell in love with the car on that test drive, it was great looking, smooth and the interior had everything i could wish for in a vehicle. It is so economic on fuel i couldn't be happier, however, i believe that it was Jamie and Lee's considerate attitude, attention to detail and their honest transparent way of working that clinched the deal for me.
If ever i need a new car in the future i will definitely travel back to the Derby showroom to make my purchases. Also as there is a Bristol Street Motors in Exeter i do not have far to travel to maintain my new car.
I would 1 million percent recommend Bristol Street Motors to all my friends and family and anyone one else who wants to purchase a new car. They are professional, honest and transparent and go out of their way to make sure you make the right decision in your purchase.
7 months ago
Nick Menard
I recently purchased a two-year-old Nissan Qashqai from Bristol Street Motors Derby.
Grace is extremely professional and a very helpful young lady. Her knowledge and attitude puts one at ease as soon as you meet her, nothing is too much trouble.
Her customer service skills are not just to meet your expectations, but also to exceed them.
I cannot thank her and her manager (Steve) enough.
It is definitely a “Ten from Len” or Nigel in this case.
5 months ago
Brandon Knitter
Tony was an absolute pleasure to deal with - he was extremely helpful. The whole transition was very straight forward, really quick and easy. Definitely the best car buying/part exchange experience I have had - will 100% return to Tony next time - Thanks again!
2 months ago
Dalia Santiago
Our experience at Bristol Street Motors Derby the car we viewed was exactly as advertised Grace Walker looked after the sale she was brilliant answered all the questions and she clinched the sale very happy friendly and attentive vehicle was ready checked on time 100 % service well done Grace. Just to add Grace is an asset to Bristol Street Derby.
3 months ago
Darren Carver
Great service from Grace Walker who was really helpful and friendly. Found us the exact car we wanted and needed. Fantastic.
7 months ago
Ra Ra
Great service received from Bristol Street Motors Nissan Derby and Grace our sales assistant. I would recommend this dealer and I will be purchasing from them again.
1 month ago
Loving Spirit
Did a great job at a reasonable price. Took a while to get it done, but a busy service centre can't be a bad thing!
3 months ago
Patrecia Byers
I would have awarded 5 Stars if only the arrangements made with Scott on the day I purchased my Juke were kept. My 4 Stars go to Grace ( Bless Her ) entirely as she literally stopped me from breaking down in tears. My experience would probably be written on pages and not just here in a few sentences as I felt so distraught on the day but Grace sorted everything out and if it weren’t for her I would have asked for my money back and gone elsewhere. So a little word in your ear Bristol Street Motors Nissan Derby you are very lucky to have Grace, she is a little diamond and if I decide to return to you to purchase your new Juke I hope for my sake and sanity that Grace will still be with you .... if not then I will go wherever Grace goes to purchase my new car ????
5 months ago
Joe Dunlop
I find this garage abit out of the way with regards location. If you need to have a Service or repair, you have to get bus's home and back again. They charge for the use of a car now. Their pricing is also on the steep side.
2 months ago
Alvian Nicholas
Absolutely cannot fault them . I never felt pushed into the purchase, everything was explained to me throughout. Grace was amazing and even got excited for me. She is a asset to Nissan (Bristol street motors)
Hi, I have contact the dealership and the sales person about my radio constantly cutting out and to date I have not had a reply hence writing it on here.
My radio cuts that much where I cannot listen to one song to add, the sat nav will turn itself off and reload and loss the address. Is there a system update for this?
3 months ago
Myrlan Woodson
Everyone in the Service dept were brill especially Kirsti Lancashire ,young lady was very helpful and polite and we could not praise staff enough,credit to the company
1 month ago
Armando Espinoza
Had a service and computer upgrade and it was a smooth exchange to a courtesy car and the work was done by 4.30pm. Excellent service.
2 months ago
Joshua Gunsberger
Lovely people to deal with ,Anna smart the sales person was brilliant ,can't thank enough for her help and able to pick up car same day
5 months ago
Timothy Hilkemeier
Just bought another new Nissan Navara from Derby. We appreciated the service and support. The team are very responsive and helpful.
1 month ago
Khalil ahmad
Good customer service (at the counter) but poor service. Cost an arm and a leg too, in my experience, I would not recommend even if car on warranty as they try to find a way around this, taking a long time to sort too. I suspect they report things wrong that dont need work for years in order to bump up the bill, things that may need changing eventually, but still good for 50,000 miles+ but made to seem an imminent problem. Be wary.
3 months ago
Daniel Kemp
I would highly recommend Nissan Derby and their expert staff. I am a loyal customer and have purchased three cars from here. Each time I have dealt with salesman Matthew Hall who I cannot compliment enough. Here is a man who does his job properly, pays attention to detail, explains things well so finance agreements can actually be understood!
5 months ago
Jawad Raza
Thanks Grace for your excellent help. This is the second car I have had from you and I wouldn’t want to go anywhere else. You sorted out all the paperwork with ease and nothing was too much trouble. Thanks again.
3 months ago
Muriel Geoffroy
Had my car serviced & M O T great team good value can recommend for all your Nissan needs.
4 months ago
Nancy Trang
I was very impressed with Grace. There was no pressure to buy and she was very helpful and easy to talk to. I am very impressed with my new car and would recommend Nissan at Derby to family and friends.
2 months ago
