Wellsbourne Healthcare CIC
Medical clinic Wellsbourne Healthcare CIC, Wellsbourne Centre, Whitehawk Rd, Brighton BN2 5FL, United Kingdom:
31 review
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Address: Wellsbourne Centre, Whitehawk Rd, Brighton BN2 5FL, United Kingdom
Website: wellsbournehealthcare.org.uk
Phone number: +44 1273 005444
GPS coordinates
Latitude: 50.8254959Longitude: -0.1072789
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reviews
cutepianoplayer
Wellsbourne is generally a good practice. Sometimes you have to wait on the phone, sometimes you cannot book an appointment for the day you want. But this is not as bad as other doctors I have used before.
I like that you can book appointments and order prescriptions online, it's very simple and more convenient than any other way of doing this. You can also request access for a relative, so I can order my elderly parents medicines for them very quickly. You can also register online, without showing passport and papers, which is really easy for everyone.
Doctors and nurses are very kind when you speak to them and receptionists are helpful. One of the secretaries was also very nice and helped me when my father's referral was refused by the hospital.
1 month ago
Latrieva Boston
I've had a great experience this week. Really nice American lady on the phone at reception put me on to someone who asked me some questions. Then a doctor called me in the afternoon, five minutes on the phone with her, got a prescription, a blood test, and a referral. Sorted.
1 month ago
Johannes Jeitler
Good Doctors. I like the new website feature where you can send your problem to them and someone replies to you. I was going to run out of tablets before my phone call with the doctor, but I sent this in to the website and someone prescribed me enough tablets for two weeks.
Sometimes they're really busy, but once you get trhough the receptionists always try to help you. They've been open all year, too, which is better than some other doctors that my friends go to.
1 month ago
Mike Merulla
This clinic has proved to be a fantastic support to myself and my young child. I joined over two years ago and the receptionists have always been extremely helpful and accommodating and the nurse practitioners and doctors superb. I cannot recommend highly enough.
2 months ago
Kathrina Molera
Absolutely wonderful, always have a positive visit and the staff are very helpful especially Tina, Lucie, Denise and Debbie always happy to help and are very professional and polite!
There’s just one staff member (receptionist) that isn’t very pleasant, doesn’t want to help, very rude and very rushy when having a conversation.
1 month ago
Kathy Hocanson
The doctors I've spoken with have been very good and the nurse natalie is fantastic. The receptionist told me to send a picture of my problem on the website and she called me two hours later!
1 month ago
Kaz Fletcher
Agree with previous reviews. Absolutely rude staff and no sense of acknowledgement at all! Also they never give you the full information. Something is always missing! Don’t recommend this place at all!
1 month ago
Norma Joslin
Absolutely rude staff members at reception! Can't handle any help to patients. This was not a first time i have been ignored by them. Tells me that im raising my voice over phone as she continue to scream at me to call back tomorrow herself. Absolutely gutted... this has upset myself and my mother as well as the phone call was made in her behalf. Medication are missing and they not able to support. Its time to get a better english speaker if they can't explain anything properly!
2 months ago
Tochair Biek
Very helpful and professional staff especially Tina,Lucy,Debbie and Denise always go out there way to help always happy and cheerful ladies.Unortunately I had a bad experience with one member of staff who was very rude over the phone and not helpful at all
1 month ago
Don Thomas
Been calling a lot as their my mums doctors. Really helpful on reception and a doctor called mum quick when she was bad.
1 month ago
Shamila Nawaz
Moved to area and joined surgery last September. Have been really impressed with level of care. Have severe Mental Health issues and anxiety and all team respect this showing patience, empathy, and support. Especially Jamie, & Dr Beasley. I visited surgery last week for blood test - felt very safe with all precautions in-place and welcoming, reassuring, and efficient reception & nurse. Thanks to all.
11 months ago
Keith Tabor
I have been with this surgery almost 10 years, and it's had its problems like many others especially with changing reception staff.. but in recent times, it's excellent - ESPECIALLY the reception staff! As others noticed, they can't do enough for you, Tina and Lucy in particular really care that you get problem sorted and often go the extra mile while under a lot of pressure. Easy to criticise. Some people enjoy it! Doctors seem to have settled into a really good team now, and the atmosphere there is noticeably good.
1 month ago
Ote Dondon
Been with them fourteen years now, the old place before. Although it seems more and more difficult to get an appointment these days, I think that's pretty much the same everywhere. I find the doctors, the nurses and the reception staff all to be excellent. Especially the reception staff who iv watched taking calls from frustrated people and they have the patience of saints at times. A well deserved five stars from me.
2 months ago
Jim DiPrima
Just arrived! Stood at reception with no acknowledgement from 2 receptionists. Younger one after 10 seconds said "yep"? Then with no eye contact told me to go upstairs!
Unbelievably rude!
Let's hope the doctor isn't as bad!
1 month ago
Joshua Kisselbrock
I never have a problem with this surgery, i always manage to get an appointment and the reception are always more than happy to help make sure that i get a convenient appointment without to many questions. I may not always see my own doctor but the ones i have seen have taken the time to read my notes and listen to me.
1 month ago
Craig Chmelicek
Excellent, friendly, helpful service from Ellie and Lucy at reception, printing off test results and making an appointment to see my doctor.
3 months ago
William Waller
I’ve been with the surgery for a few years now and I’m pleased with the improvements to services since it’s been taken over. Recently I needed a blood test but due to my working hours it was very hard to find an appointment time that I could attend. The GP, receptionist and Health Nurse did their utmost to fit me in at a time I could manage the following day. There are lots of things in every GP surgery that we could complain about but we rarely highlight the many times when the service is excellent.
4 months ago
Raghunath Krishnan
Made an appointment at the door(as it COVID-19 they said they will call me in 2 hours)
but it’s been 2 days :)
And they don’t even answer their phone
So what if I have a bad condition
1 star even is a lot for you....
3 months ago
Tysha Latchana
Absolutely awful surgery to the point that I wish I hasn’t bothered to register here. Incompetent receptionists (1 in particular) makes you appointments and then tells you, you didnt even make an appointment, rude and arrogant. Never answer the phone, I’d understand if it was engaged but no they just let it ring and ring, never had this at my old surgery. Doctors also cannot get a prescription right, more stress than they’re worth. Appalled at the lack of competence and empathy at this practice.
2 months ago
Georgia Hughes
They never answer the phone! Doctors are lovely if you manage to actually get an appointment!
6 months ago
Maksim
Saw a very nice Dr. The reception staff are very friendly and helpfull
1 week ago
Kelli Knight
Really disappointed with the reception staff.
Such careless attitude, not the first time I’ve experienced that.
If I come with a problem, there’s never a solution, you get sent away.
Doctors and nurses are lovely, but the reception is a let down.
Being a patient of a Gp surgery, I expect to be looked after and made to feel like my concerns are dealt with accordingly.
Very rude and unprofessional.
1 month ago
Trena Walker
Nice doctors, poor in reception don't know what their doing
6 months ago
Spencer Dawson
I find the staff at the wellsbourne centre very accomdating. Doctors are good. Resceptionists are very helpful. Espeacily tina and lucy. Who go above and beyond 2 help . Thay are very sympathetic to my needs .
2 months ago
Pamela Rasmussen
Had very good treatment and care from the doctors and other staff. It seems to have improved a lot since splitting from ardingley court surgery.The triage system where a dr calls you back is excellent. Staff all seem very kind the receptionists are even nice and that’s a rarity in most Dr’s. Overall excellent level of service and care is given
3 months ago
Gerard Ferrer
Refered to by my surgery. Took an hour to get there. Got there a bit late and had to wait for the receptionist to finishing chatting before getting signed in. Told to take a seat. Sat down for a couple of mins. Then I was told because I was late, the Dr would not see me. They said I was over 10 mins late. Would have been signed in earlier if they had not been chatting. Cold manner. Absolutely disgusting. Had to give one star as they dont do minus
1 week ago
Rachel Hefferan
Lovely staff, always had a good experience. Sometimes cant get appointment on day needed but that is to be expected.
4 months ago
Roberta Cross
Been ringing for 3 days .as have to book appointment for medication review.if I cant get an appointment my medication will run out
Then what .not happy will be changing doctors
1 month ago
Shimon Neustadt
Nobody answers the phone.
2 months ago
Deboshmita Das
Appalling! I waited two weeks for an appointment and it was cancelled half an hour before it was due. I was offered another appointment in TWO WEEKS!
5 months ago
Kassie Kilpatrick
10 min and nobady pic in up the phone!!!
5 months ago
