Drive Vauxhall Leicester
Car dealer Drive Vauxhall Leicester, Freemens Common Rd, Leicester LE2 7SL, United Kingdom:
220 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: Freemens Common Rd, Leicester LE2 7SL, United Kingdom
Website: drivevauxhall.co.uk
Phone number: +44 116 404 0448
GPS coordinates
Latitude: 52.6193797Longitude: -1.1352280
Location on the map
Get directions
reviews
Viewier Note
very poor service start to finish after my partner being quoted for her first service £225 which eventually we paid £161 (taking advantage). after the service was complete the car hadn't been cleaned inside and out as the salesman had told us that it should have been. Always double check the price you are paying is correct is my advice but nobody seemed to care.
2 weeks ago
richard dietz
Wow what a Micky mouse outfit!!!
Parts department had me on hold for over 25mins only to be answered and instantly hung up!
Very frustrating, finally after an hour of ringing got through (was told I’ll get a call back which never happened either)!
Ok so parts ordered and I was told ready to collect!
When to the branch, no one at the parts desk, ok so I get told to press the button and someone will be out! 20 mins of waiting no one came out no asked if I needed assistance!
So ask at reception and very politely I was told to ring the bell!
I explained I have and I have been waiting 20 minutes now, (I’m only a small business so waiting and collecting parts affects my day in a great way)!
So I pressed it again only to be waiting another 20mins, if I didn’t need the parts I would have walked out within the first 15mins!
So another 20 mins go by then I ask a sales man what’s going on with parts! He said he doesn’t know and I should press the button, by now I have been waiting 45mins, he could see I was getting irate, so he went in the back to go and see!
And low and behold another 10 minutes later parts advisor shows up!!!
Took over 2 hours of my day to order and collect parts!
Soooo again, I ring for parts for a customers vehicle, after getting through to the reception for about 10 times finally got through to the parts department, I was told the part I need will be here in the morning and sent out for delivery next day!
Next day 4pm still no part! So finally get through to parts who advised parts got held up he doesn’t know why and I will receive in the next day or two!!!!
He then advised in future to tell customers parts will take at least a day or two! Whatttt kind of joke is this company! Absolutely terrible customer service from parts department!
BRING BACK VAUXHALL MARSHALLS
They was 100 times better, we was always informed of delays etc and we always got calls back and answered in an appropriate time!
Absolute joke of a company! Will do my very best to avoid them at all costs even if it means driving out of town to another dealership, which would still probably be a quicker and smoother and more professional service!
CLOWNS
6 months ago
Jeff Stockamp
Delt with saj Patel when buying the wife's Corsa,good salesman knew his stuff.I didn't like having all there insurance products forced on me,I wanted to buy a car NOT endless insurance products.
6 months ago
Blair Denholm
A very positive experience.
Richard was very professional, he put me at ease and explained everything in detail which made it easy to buy the car that was right for me. I would highly recommend Richard and the dealership. I am very happy with my perches
4 months ago
Rushabh Shah
My sales representative was Adam Smith. He was absolutely amazing. It was my first time buying a car and he explained everything so well, offering me all the different options and being patient and supportive. He made me and my family feel very comfortable and made the experience of buying my first car fabulous! I would recommend Adam, Ron and also the other members of the team to anyone looking for a car as they provide the best customer service. Me and my family will definitley be coming back in the future! Thanks for everything Adam!
8 months ago
imperfectidealist
Professional courteous friendly service by Adam Smith on purchase of our Astra.
Flexible on price to exchange and pleased to hear that instrument binnacle will be swapped over to prevent dash rattle i heard on test drive.
Happy to recommend this dealership and Adam.
3 months ago
Casey McNally
Top quality service from the sales team. Fantastic offers, without any pushy tactics, very informative and made me feel at ease every step of the way in my new purchase. Totally recommend them to anyone and would definitely 100% use them again . ⭐️⭐️⭐️⭐️⭐️
6 months ago
Giselle johns
Fantastic customer service, friendly experienced staff who are happy to go the extra mile to help you choose a new car. A massive thank you to Ryan Faulkner who dealt with me, very professional and polite. I don't think I will go anywhere else now if I look to upgrade in the future.
7 months ago
Angela Metzger
The best dealership I visited couldn't fault it. I will be back. Thank you.
2 months ago
Jeff Dickey
I was somewhat pleased with choosing my car from Drive Vauxhall, and would recommend to family and friends.
2 months ago
Ron Fleming
Great fast service, sorted everything i needed to drive away the same day.
2 months ago
Daya Commodities
Great customer service
9 months ago
Jordan Schultz
Great car and price :)
3 months ago
Merrill Vance
What a horrible company :-((((
I waited on the phone for approx 20 mins for their parts department... I asked the receptionist if parts were still open and she said, yes until 5.30pm, so cI shehad ouldplent of time, and she put me through.
At 5.33pm the parts department dropped my call and all went home. I totally understand, running off home on a Friday night, with that Friday feeling most be priority number one, but that's the WORST CUSTOMER SERVICE PRACTICE EVER.
The managers obviously are terrible their as they have trained and created an atmosphere where the employees are so desperate to leave that they will discard any customer service and run for their lives!!!
Happy to never own a Vauxhall and never call drive again :-(((
4 months ago
Jakayla Smith
Friendly staff good customer service thanks jane????????
4 months ago
Jonas Hidalgo
At Drive Leicester, Freemans. The staff is very friendly and knowledgeable. One sales man in particular Mr.Richard Biddle is the top man he really looks after customers and makes you feel like an important parson. We bought a 3 cars through him. We're so happy with the service provided by Richard. Thank you for your warm and friendly service and i would defiantly recommend friends and family. And also Mr. Peter lee who is Richard's boss who gave us good deal on our new corsa thanks again from Mr&Mrs Patel family. Hope to see you soon.
9 months ago
Martin Skacel
Fantastic just all the building work makes it difficult
1 month ago
Hannah Larkin
Next Friday I will be going back for my 3rd visit to fix the same fault, and lead times on Collect & Deliver make it all very inconvenient. Let's hope I at least get a call back this time...
Edit: On the back of my review, Drive Vauxhall Leicester contacted me and made great efforts to resolve my issue, and make me feel more welcome. A good response. Review changed from 1 Star to 4 Star.
3 months ago
Vamper Man
Just collected my car from Drive Leicester after having body repairs and a service. From the moment my car was booked in and collection of the car from my work place through to me picking it up, the level of service, communication and execution of the work has been fantastic.
Particular thanks to Tom & Liam in servicing and Jo, Sue and Rachel in the body shop your attention to customer service was excellent.
2 weeks ago
Victoria Jensen
Excellent service provided. Theses guys are really knowledgeable and take time to explain information properly. Josh, was friendly and really helpful. I would recommend Vauxhall Drive to anyone looking to make a purchase and don't have a clear idea of what you are looking for. Thanks guys for amazing service.
4 months ago
Jamal Mitchell
I was there at 8:30AM for my Zafira to be fixed due to the recall.i was told to bring my car straight away and it will be done within 2hrs.i didn’t leave here till 2:15pm.the car didn’t started till 12:20 it was an absolutely joke.Staff was so rude.DO NOT TRUST MECHANICS in there at all.Avoid and go to a different garage and do not buy a Vauxhall car as they have to many recalls on there cars.i wished I never bothered turning up as they wasted my day and my time. There service managers don’t want to take responsibility for what the mechanics done.you have to many people telling us one thing and another person telling us another thing this was all in customer service bit inside. Absolutely rude and I will be making a formal complaint and going Further with it now.
3 months ago
Cody Alvarado
Matthew Blake fab salesman. Nothing too much trouble.
3 months ago
Angela Hauser
Great Service in the used car department. went in to look at a car and the guys were so friendly and help-full. I was also offered finance and a low cost monthly service plan. the finance rates were quit good and on PCP it was less expensive than the bank.
2 weeks ago
Sendina brevil
Nice staff members and eastly get what I want
2 months ago
Theo Lepage
I have recently purchased the car from Drive Leicester. Very pleased experience. My salesman Richard Biddle took his time to explain options and has followed up 3 days after purchase to check if all was still good. Would definitely recommend the place.
9 months ago
Jess Marin
Bought a car, have to fix it. Called them to ask if a certain part is covered by a warranty (which I paid for dearly), they can’t tell me. I’m told to wait, so I’m waiting - and they ended the call. Tried to call again, no answer. So professional ????♀️ I’ll be fixing my car somewhere else then.
8 months ago
Noel Aviles
Received great customer service and a good deal with the car I bought .The car salesman helped me make the right decision for what I needed. Thankyou
1 month ago
Thomas Lavender
Excellent customer service from Kizzy in branch. Went for a look round on Friday, had a test drive, agreed the deal and picked up on Monday. Service with a smile and no pressure at any point through the process left me feeling at ease.
3 months ago
Bruce Rose
Helpful people good place to buy a vehicle
6 months ago
Jeff Laurinas
Car called in as a recall, good clean job even washed & hoovered my car after work was completed, & free car inspection done, brilliant as my car is due an mot, but they quoted me £416 to have a coil spring replaced I did this myself for less than £50,
2 weeks ago
Felicia Mahdi
I returned to Drive Leicester when contemplating a replacement for the vehicle I purchased from there ten years earlier. During that time I felt the after sales care had been fairly reasonable. The sales team for a new car were sensitive to my requirements, and guided me towards the model that seemed most suitable for the needs of my wife and myself. The relevant details and associated aspects were carefully presented, and trade in, and financial arrangements explained to our satisfaction. The car we chose was available from their stock, and we were delighted to take delivery of the our new motor just one week later. We were very pleased with the purchase experience, and our only disappointment, not to realise if we had delayed by a few days, we might have had an '18' registration plate, rather than '67'.
Many thanks to the sales team.
2 weeks ago
Timothy Trefts
Lovely experience, very attentive staff members. Makes me realise how appealing the dealership experience is.
Thanks to everyone involved in process of my car purchase
2 weeks ago
Lady K
Great experience from start to finish. Adam Smith helped us find the right car and the right deal, and was always willing to go the extra mile for us. Couldn’t recommend this place, or Adam enough
8 months ago
Lenore Livingston
The parts are very helpful and reasonably priced.
2 weeks ago
Morgan Hernandez
This is my second vehicle from drive Leicester, viewed the mokka which require a few items sorting, little dents and damage trimming. Adam was the salesman and looked after my requirements in a proffessional way. Collected the car a week later and the car had been well prepared. Review would have been 5 star but when I got home I noticed that the number plates had been replaced and the wrong digits had been applied. Had to drive all the way back for replacements .
6 months ago
Mike Shaw
As always, a big thank you to Adam Smith! My family have been buying cars from Adam for a very long time and the service from start to finish is always top notch! Viewed the car on a Saturday and picked it up within the same week! Highly recommend
5 months ago
Lon Porter
Very nasty experience here, vile people steer clear at all costs. Minus 5 stars
2 months ago
max mogavero
Over all aspects my experience was highly successful I will give recommendations to any one thank you very much
4 months ago
Ashley Mathis
Got our new car here. Great people ! All paperwork completed for the car exchange over 2 days and was able to collect the new car!
2 months ago
Carri Cosier
We have just purchased our second car from drive vauxhall leicester and have the best experience with sales man Adam. He was brilliant from start to finish, not only does he have a very approachable manner but was not pushy at all- just informed us of all our options.
We would certainly be happy to recommend him and the team in the future. Thanks again
6 months ago
Diane Beal
Had a pleasant experience at Drive Vauxhall. The sales advisor, Matt Feenan, was very helpful, friendly and informative. Would definitely go back when I upgrade my car next time.
2 months ago
Christine Cayedito
Great Customer Service.
Review by Rachael Naylor.
Adam the salesman made buying the car easy and painless. Will recommend him and Drive Vauxhall Leicester to friends and family.
6 months ago
Chelsea Byers
Great Experience with used car sales Jayne.
pleasure to deal with her for used cars at Drivevauxhall Leicester.
4 months ago
Java Developer
The staff are really good and helpful. He did not try and be pushy and understood everything about the car and was able to give full information on it.
3 months ago
Tasty Cheddar
Very efficient service and salesman remained patient despite various issues. All dealt with with a good sense of humour. Would recommend the sales team without hesitation.
2 weeks ago
Christian Childs
V good customer service experience . Staff were great. They did everything so there were no problems / inconveniences. It was painless.
4 months ago
Wilson Vida
Poor service and expensive. 3 weeks after the 2 year service (very expensive and didn't even clean it), the car, which I foolishly bought from them 6 months ago, is all but undrivable and have to wait 2 weeks until they'll even look at it. May or may not be safe to drive in the meantime, they are not sure, may or may not be covered by the warranty I bought, they are not sure.
3 months ago
Hanna Jane
I contacted Vauxhall Leicester to see if they could offer a better deal than I had seen elsewhere, preferring to deal with a firm who are local. I rang up, got messed around a few times and eventually told I will get a call back, but in the meantime the vehicle you are interested in is on site to feel free to pop down and have a look. Great. I decide to swing by on Saturday and check it out, I also hear on the hold music they guarantee to beat any written like for like quote and if for any reason they cannot, they’ll give me £50 for the inconvenience. Wow, now I’m excited and thinking I’ll get a great deal here and worst case scenario, I’ll get £50 for my trouble.
FALSE….
I turn up Saturday, the car I was interested in was only there temporarily and been collected same day by a customer. So a wasted trip, 10 minutes spent with a sales rep who having failed to ask me the correct questions proceeded to show me a different vehicle, different fuel type, on a different finance product.
Stage two. They cant beat the quote. What a shame I cannot order my car with this below standard dealership. Oh well, £50 for trying (and wasting my time on numerous occasions) actually sounds more than fair.
Forget it…
It takes a couple more days to receive a call from Alex to say he didn’t even know the £50 scheme existed & having spoken to head office they have advised its only for deals from another Vauxhall dealership, not Vauxhall finance direct. OK – Where does it say that Alex? “Terms and conditions” . OK, where in the advert does it say terms and conditions apply Alex? “it doesn’t” “I’ve been here 5 years and we have never paid out the £50”
What does that tell you? It’s a lie. No one actually gets paid the £50, it’s a gimmick, a scam, a ruse.
Lots of dealerships are falling by the wayside with their over inflated prices, poor value add on products and service levels that only suit the most entry level of customer & I’m sure this branch will eventually follow suit.
Do yourself a favour, get online, find a better deal, take it. Don’t waste your time on these guys.
1 month ago
Julie Gwaizdowski
Prompt friendly service hassle free car drives fine????
4 months ago
ecatania kelsey
Amazing customer care experience and I now own a new Crossland X thanks Bas.
4 months ago
