Renault Leicester
Car dealer Renault Leicester, 107 Abbey Ln, Leicester LE4 5QU, United Kingdom:
153 reviews
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Address: 107 Abbey Ln, Leicester LE4 5QU, United Kingdom
Website: renaultretail.co.uk
Phone number: +44 116 280 1000
GPS coordinates
Latitude: 52.6545257Longitude: -1.1368840
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reviews
E Ozgen
Purchased used Hyundai in December from salesman Vish. Management was also very helpful and spot on. Professional, helpful and ready on time. Courtesy call to make sure I was getting on okay with the car. After a previous bad experience buying a car elsewhere I was very skeptical buying another used car but I couldn’t fault the experience and a few months on I’ve had no issues. Thank you for your great service
Shannon
1 month ago
Brenda Moran
Absolutely fab u lous as Craig reval horwood would say.And also to say thank you to Alvin he was an absolute treasure score out of 10 I'd give him a 20 well worth it lovely cheerful gentleman linda
2 months ago
Nate Wapner
Picked my brand new car up today and I have to say what an excellent service I received from Shane. Right from the start he explained and recommended things, without being pushy at all, kept me informed all the way through from the start of the sale to me driving my new car away today, I loved the progress videos too. I cannot recommend him highly enough. Thank you so much Shane, you are an absolute credit to Renault.
2 months ago
Lee Swider
Came into the showroom with a query about a new Captur. Spoke to the chap in the corner just as you come in who informed me that they were closed and that he could only chat to me remotely. He took my contact details and gave me a call within a few hours. Very Polite and courteous service.
1 month ago
Dan Padilla
I contacted Renault a couple of days ago and was fortunately handed over to a lovely salesman, Shane. He was polite from the get go and although I made the decision to not go ahead with purchasing a car, (which was purely based on personal reasons) if my circumstances were different I would have 100% been a very happy customer.
Thank you to Shane for being professional and helping me to decide on what I would like to have in the future.
3 months ago
Kostya Shehovcov
Bought a car a few months back from Kenneth. He was really lovely and made the experience really easy and straightforward. Would highly recommend this dealership, all staff are wonderful.
1 month ago
Lamar Newsome
I took my vehicle into Abby lane for its service yesterday, the service I received from Gail and Richard was excellent very professional. The service was done on time and also very professional. THANK YOU ALL .
2 months ago
Renee Almasri
great staff. friendly atmosphere, if you want honest advice and to buy a car from genuine approachable people then visit this dealer.
3 months ago
YiengCong Tham
Just waiting on delivery of new van. Looking forward to seeing what the 170 bhp Auto is like compared to my old van.
1 month ago
Kortney J
My dealings have been excellent, Alvin our sales rep so helpful and what a great personality, has made the whole experience stress free and enjoyable, will highly recommend him to everyone
2 months ago
Tom Mynes
Enquired about a new kadjar through autotrader. The gentleman who called was very friendly. Although I didn’t end up buying the car it has been one of the easiest salesman to deal with from my short list of vehicles. 100% recommend
1 month ago
Lisa Baez
Recently called to query a few things about a Clio, Kenneth was a tremendous help with everything, definetely reccomend :)
1 month ago
Derek Patterson
Been looking for some quotes for a new vehicle, salesman has called back when promised every time. In this climate it’s essential to be as helpful as the guys and girls at Leicester
1 month ago
Fox Luu
I wanted to view some used Renault cars. However, due to Lockdown rules, sales assistants were unable to give me personal assistance.
1 month ago
Cynthia Weiland
Ordered a new Stepway from Kenneth. Easy process good deal
1 month ago
Lindsay Casey
Absolutely shocking customer service, keep our vehicles for way longer than they need to and don't do anything unless you chase them constantly. Currently have a vehicle there that has been there for over a week and when i call no one seems to know anything about it. Not in the habit of leaving bad reviews, but I'm hoping that this will spur on some action!
7 months ago
Chris Collins
We chose Abbey Lane in Leicester to look at new cars due to the fact that you have Peugeot, Renault, Dacia and Nissan all within walking distance of each other. All the makes we had shortlisted.
Nissan and Renault both surpassed expectations with their customer care and service. Far superior to their close rivals. They were brilliant from start to finish and ended up buying a brand new X Trail which wasn’t even on our shortlist!
Shane and Anna were faultless and we thank them very much. Friendly, kind and attentive, even in these strange times. It was a pleasure.
Denise and Bruce
4 days ago
Linden Marketing
Rang up asking for a full service. Got work carried out only to find out it was minor service.
Then told new brake pad required but labour cost not included.
In the end what was to be £240 cost £440.
Proper prices should be told when asked.
7 months ago
Mark Merrell
I can not recommend Shane in sales highly enough. He has gone above and beyond helping me in my quest for a car, his knowledge and attitude is a credit to renualt Leicester, it's such a shame other renualt dealerships dont have a shane! Renualt are extremely lucky to have such an amazing staff member, I hope they appreciate him as much as we do. Cheers Shane.
9 months ago
Anna Schafer
We originally bought a car from this garage in May, the USED CAR’s staff were lovely, really welcoming and helpful. Today we went to get our car MOT’d and we were booked in for 1:30pm, we arrive at around 1:05 to check our car in and the woman we were greeted by (Gail) was immediately defensive with her attitude and demeanour. On the phone we were told it would take 30-60 minutes to have an MOT. When we arrived we were then told it would be 90-120 minutes, when we mentioned we were told differently, Gail then replied saying “no.” Implying we were lying or misinformed.
Due to COVID restrictions we weren’t allowed to stay inside the garage, (which is understandable) but if we had known before hand it would take up to 2 hours we would have gone somewhere else. We then said could we wait in the car until 1:30? (When the appointment was) and we were told quite frankly no that wouldn’t be possible. 1h 15 later we received a call saying our windscreen wiper needed replacing and were we happy to proceed? We said yes and asked when roughly the car would be ready? There wasn’t an estimate available. The man then asked if we would like a complimentary Car Valet, if we didn’t have to wait outside in Minus degrees we might have said yes, but we politely declined.
25 minutes later still no call to say if the car was ready or not, so we entered the garage to check. The car had been taken to be valeted even thought we’d asked it not to be. The lady on the front desk, was absolutely lovely, really understanding and welcoming, but again, Gail was anything but.
By the time we received the keys it was 3:50pm. 2 hours 45 minutes after we dropped it off. Due to time taken and the rudeness of one of the employees, I would not recommend again. But again, the lady at the front was really lovely as were all of your other staff when we met them in May.
4 months ago
Robby Finney
Shane was brilliant , answered all my questions and couldn't be more helpful.
6 months ago
Moftah Souliman
Nissan/Renault Leicester Great service. Thanks for your understanding & help
4 days ago
Justin Thuma
Wanted to give 4/5 stars.Experience when looking at the cars and buying my car was fantastic. Staff pleasant and patient as I'm not the best at making decisions. Got a fantastic car for a good price and was able to pick it up within a couple of days. However after service has been poor. I rang one morning got told would get a call back, no one called so called again to be told to ring next morning. Rang the next morning sales advisor said would deal with my problem and get back to me its now 2 days since that call and I haven't heard anything. Seems like they happy to sell cars but once they've sold you one they don't want to know.
1 month ago
Gael palen
Car park full took ages to find a place to park. Parts staff extremely helpful
6 months ago
Ganesh Kadam
Great service. My car was cutting out a few weeks back during lockdown so I called into the garage to see if they could have a look at it and Ian Neal was extremely helpful and couldn’t be more understanding. Back on the road within an hour or so.
3 days ago
Nic Flaminio
I've honestly never experienced such poor customer service! I've been asking for one simple thing for over a week which i clarified via email. I've been chasing to get something fixed for nearly two weeks, i finally arrive on the day to get it fixed only to be told they ordered the wrong thing.
9 months ago
Liz Juarez
Excellent service.alvin parmar very professional and knowledgeable.
Made everything so easy.
Thanks Alvin
8 months ago
Dimitri Govaerts
Great customer experience
1 month ago
Today
Didn’t end up buying the car but Ken from sales was very helpful throughout my enquiry and left me feeling looked after
1 month ago
Roque Alvarado
Fantastic service from Renault Leicester, finding a fault that two other dealerships couldn't. Best in the Midlands - all helped by superb customer service department that can deal with even the biggest problems.
3 months ago
Vue Vang
My wife and I have been customers of Renault for many years and the level of service just keeps getting better. We were looked after this time by Shane Ainscough and previously Chris Brewin. These staff are fantastic. Professional. Friendly and always showing the time to listen to our requirements. Well done Renault and thank you Shane and Chris
1 month ago
Michael Vumbaco
Have been a customer at Renault Leicester for several years as I have had my motability vehicle leased through them. Alvin Parmar is the motability advisor and we always found him very friendly and a pleasure to deal with. Would definitely recommend seeing him for your motability vehicle. Cheers Alvin.
8 months ago
Jacqueline Florida
When the mechanic, doesant look in the wheel jack kit for the locking wheel key your onto a bad road! Renault recommend 3.5 and 3.9 bar tyre pressure,was changed to 3.8 and 4.2. A charge for 250ml of screen wash thats a gulp less than a coke can is vitually pointless.should have had post service wash instead covered carpet matts in mechanic boot grime and a paper floor protecter clean enough for your friday fish and chips. The brand new unused spare tyres got 9mm tread still was good to know.
2 months ago
Susan Andrews
I would avoid I purchased a Nissan Juke from them. It’s not even been 20 days and the battery is knackered. I was sold a car with a weak battery and you’d think surely someone would have checked this ????????♀️ I left several messages and no one gets back to you. It’s not worth the hassle and I shall be taking legal action.
11 months ago
Noe Robledo
Good service and prices
6 months ago
Ashish Srivastava
I got my car from this place. I would say I had few problems and concerns but right now all got sorted so can't really complain.
8 months ago
Team Mula
Wonderful customer service, but unfortunatelly i coulsnt get what i wanted.
9 months ago
MERCEDES LANCIOTTI
Friendly professional service and reasonably priced for main dealer. No complaints, would happily visit again.
2 months ago
Aurelian Gunner
Only spoke to Shane over the phone due to lockdown but was treated very well only took a couple of weeks for me ordering to delivery very satisfied with my new car and the service was excellent would buy from here again
1 month ago
Richard Bird
To anybody that is going to bring there car here for service I highly recommend you NOT to. Not only are they very over priced but they also lie to their customers regarding repairs and work that have been carried out. Service manger Ian Neal, has on a number of occasions lied about parts being fitted to customers vehicles because the wrong part had turned up and didn’t want to tell the customer and for them to leave a bad review. An exact example of this is a air pipe being fitted to a Dacia duster, which the incorrect part arrived so the service manager lies to the customer and advised it had been repaired, I have all details, pictures and evidence and WIP number , customer name and registration which the parts are still on as they were not fitted, but customer was told they were.
There are a number of problems with this dealership but management being the main one and their lack of responsibility and their unwillingness to take charge and delegate. Not only do they name call employees, an example of this being ‘camp freddy’ but the whole running of the place is less than satisfactory.
‘Dealership principal’ Alan kershaw, takes absolutely no responsibility during the global pandemic regarding mask wearing, on a number of occasions has received complaints from customers as to why he walks around with no mask, pictured evidence too but I’m sure you guys can check CCTV, although this is company policy Alan kershaw also advised that it’s only government advice and staff do not have to wear a mask. Can somebody confirm this is true or not?
I will be seeking legal advice regarding unfair dismissal however I would not recommend this dealership and don’t want anyone to waste money on repairs that are not carried out properly or at all in the first place as this is also a health and safety hazard too.
1 month ago
Karen Phillps
Very poor sales staff not at ahall helpfull or freindly
1 month ago
Andrea Paul
went to buy a used Renault Captur on Sunday 8th March, and was greeted, by Craig, who was very friendly and helpful. we were left alone to wander around and look at the cars available, then we spoke with Craig about my needs and a test drive, to which he arranged.
I didn't feel pressured into buying there and then.
I am very happy with my car and the service we received.
I would go back to Renault Leicester to purchase another car.
4 months ago
Anthony McLeod
Bought our daughters car from here, no pressure selling, went out of their way to help us a pleasant change from other car dealers. I would buy another from here tomorrow money permitting.
1 month ago
Scott Zarges
Very efficient service. Considering leicester in lockdown again, they had everything under control.
1 month ago
Rachel VanWylen
Staff are brilliant friendly and careing no complaints..
11 months ago
Meredith Chase
Always great service from Shane.
5 days ago
Sunniva Finch
Had a full diagnostic done on a car I purchased elsewhere, everyone I spoke to was lovely.
1 month ago
Kimber Standridge
Car as been in today for my free winter health check excellent service apart from the 2 lady members off staff having full blown argument in the show room that was full off customers not very professional
1 month ago
Charles Griffiths
Good friendly staff and a quick reliable service on my vehicle.
2 months ago
jane liu
Good cars, free coffee. No complaints
2 months ago
