Consolidated Communications
Cable company Consolidated Communications, 221 E Hickory St, Mankato, MN 56001, United States:
217 reviews
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Address: 221 E Hickory St, Mankato, MN 56001, United States
Website: consolidated.com
Phone number: +1 507-387-1151
GPS coordinates
Latitude: 44.1642493Longitude: -94.0025759
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reviews
Craig Spencer
If I had a choice for companies, CCI would be my last option. 3 months of billing problems, the channel guide says “Judge Judy” and I end up with NASCAR on that channel..... 80% of the time the channel guide is incorrect, but no one ever offers to look into the problem!!!!
1 month ago
AD
They don't even deserve one star. Every night I get less than a quarter of a Mbps when I'm paying for 10. It took me more than five minutes to load this page. It is such a tragedy that they're the only internet service for most small towns. What they're doing is criminal.
2 months ago
Mike Hubble
Our experience with CCI has been poor at best. In our area, there are only two communication services. I've had long phone wait times for tech support and customer service. If you send an email, it's never answered. Techs try to help, but most of the time they have to send out a technician. It takes days to get an appointment. Tech support has been here three times in the past 6 months. I'm always told CCI is having problems in our area. Sick of it and the alternative isn't much better.
Update: September 5th a.m. service call. Randy fixed our problem in a short time. He was great to work with. Now to call customer service for a 5 day no service refund.
4 months ago
Mark Cohen
They need to realize that they aren’t the only game in town. It’s beyond me how a company can think that they can provide such a poor performing product and not lose customers. Up until this year their saving grace was that their customer service team at least seemed like they they were trying to help. Not so much anymore. We switched companies and won’t ever be back.
10 months ago
Home magic
I called. Explained it was an inside job. Was told the next day between 1 and 3. All cool, right. Guy calls me up, can't do it. He's an outside guy. Consolided really?
10 months ago
Emanuela Ferrari
October 28, 2020 Was due to have a technician come out to set up internet. The technician was a no call no show. This after taking a week of running around as they never updated their system that my back bill in collections was paid for. And I was the one who had to do all the calling for their screw up. Then had to wait over a week for today's appointment as it was the less missed time from work. Now if I choose to stay with them I will have to miss even more work to sit around and wait for a technician and hope he actually shows up. My service and customer service with Spectrum was tons better. May just have to go back to them. November 17, 2020 still no internet. Been dealing with them for over a month now just to get my internet hooked up. Was told to email them. Did that and received one response the next day days ago. Sense then nothing.
7 months ago
Kevin Moody
Always problems! I would feel pretty pathetic if my reviews were this bad. Surprised they haven't just thrown in the towel by now
7 months ago
Bonnie Lutz
I have this internet provider at my office. Our internet constantly stops working, so we reboot the modem. Then after a few minutes it comes back, only to fail again a while later. I have had two techs out here and they say the internet is fine. I have been given a new modem, and yet the issue persists. I called the help desk today and tried to go over this with someone on the phone and went through three technicians before I finally hung up.
10 months ago
Claudia Carrandy
Absolute joke of a company. Claim to be the best for online gaming and have high download speeds but it's just not true. I currently can't even play any games because of their god awful internet. Go to any other company. Overpriced and terrible internet.
10 months ago
Lisa Stewart
completely awful. i just moved into my apartment which is supposed to have internet INCLUDED. through this company and can’t even attempt to set it up because every time i call they either can’t help me because i don’t have a piece of information or they HANG UP ON ME! the people i talked to were absolutely terrible, they were very rude and didn’t even try to help me. i never write reviews but this was so bad that i had to.
1 month ago
pete asarisi
What a complete waste of a company. I waited 4 weeks for them to do something that could be done remotely in literally 5 minutes or less. All my classes are online, this company has been such an absolute waste of my time. How are you even up and running? Jesus Christ. I thought Nuvera was bad, no way. This is by far the worst company I have ever done business with. Help lines are not helpful and they run you in a loop. Probably called their help at least 4 times, every single time they need some other piece of information that I don’t have. In a million years I would NEVER choose this company as my internet provider. I don’t think they’ve upgraded their tech in the last 20 years.
2 months ago
Natalie Imbrogno
I would never go through this company if they weren't provided through my apartment complex. Outages are normal occurrences, to the point where when my internet was out for two days, I assumed it wasn't worth my time to call again, and it would eventually be fixed. 2 days later I call, after 4 days of no internet, to be told that I wouldn't be able to have a technician come for another week. What a joke. P.S. the internet is also slow as can be.
3 weeks ago
Jordan Denmark
If I could give negative stars i would! They are horrible. One the internet is so slow for what you pay for. And to top it all off today i got a notice of disconnect for them not taking the scheduled payment out of my account when it was made DAYS prior. they took the payment out two days later from my due date and i the notice i got was dated that day! If i had any other options of internet where i live i would change in a heart beat. But they are the only ones that provide where i live. I DO NOT RECOMMEND THEM!!!
2 months ago
Michael Haskell
Update- continue horrible customer service. And don't bother trying to get any help online as their chat doesn't even work. Also tried to run an internet speed test and it said my internet connection was too slow to do it!!!!!!!!!!!!!!! Are you kidding me?!?!?!?!?!?!?!
Terrible internet service, unfortunately it is the only option for cable and internet where I live. Customer service is always incredibly difficult to deal with as they have no idea what is going on, you have to spend hours on the phone explaining it to them, they say they will follow up the next day and do not. Then when you call again to check on the status there is no record of having ever called, so you get to start all over. Also, do not trust what customer service tells you as you will hear something different every person you talk to, and none of them will have any idea what the others were talking about. It is as if they are all looking in entirely different systems.
When my internet went down recently (on a Thursday) I was PROMISED by customer service that it would be fixed within 24 hours. I called back when it still wasn't up and running and was told by another person that it would actually not be fixed until Monday. I let him know I needed to work from home at 6am on Monday morning and he said he would expedite my order to the top of the list to have it fixed on Saturday. Didn't happen. I then called AGAIN on Monday morning to check on the status and was told it would be fixed between 8am-12pm. Was not even contacted until after 1pm, after missing almost an entire day of work.
If you have any other options, DO NOT GET CABLE OR INTERNET THROUGH CONSOLIDATED. You will be thoroughly disappointed and frustrated.
3 months ago
Jason Krivachek
Great internet! If your a gamer like me I would get this internet because it has really high speeds and works well overall I usually connect using ethernet and it makes my gaming internet 10x more stable, I strongly recommend this to gamers, I have 25mbps and I almost never lag!
1 month ago
Leroy Brinker
Internet constantly drops. Whenever a technician is needed to come out they don’t have one available for 3-4 days (probably cause they’re so busy helping others who have had their internet drop so much too). Very slow. I wish I could switch providers but this is what my apartment goes with. If you have the ability to choose providers. Stay away from consolidated. Would give 0 stars if I could.
2 months ago
Brenda Bruner
We haven’t been able to watch PBS the past seven days. What’s going on? Which of your competitors offers better service? Oh, they all do. It IS time to switch.
6 months ago
Alon Mor
Worst internet experience I’ve ever had. Currently on a 20mb plan (enough to stream and cover most needs). Though I’m experiencing anywhere from .2-3mb at any given time (over a minute to load basic websites).
2 months ago
Poonam Gottra
Internet speed is slow at best. Only offered a take it or leave it option for pricing. If I call to complain about poor service I get told it's as good as it gets. Bad service would be an improvement
1 month ago
Bruce Walker
Absolutely terrible. I had a satellite dish back in the 90’s that was more reliable than this service. Equipment is just junk. Good luck getting 6 months out of it before you have to have it replaced. If you have to have service, it’s spotty at best. Last appointment set up was a no show. Guy showed up a day late and gave my 14 year old attitude because no one was home. They also are pretty shady with internet speeds. You have to do speed test weekly to ensure you’re getting the sipped you paid for.
3 months ago
MomOfMany
I've had Consolidated as my ISP for 10+ years now, and haven't experienced the same spotty connection as many other reviewers. At least not for the last 5 years.
My partner is the male version of a "Let me speak to your manager" Karen, and hounded them multiple times per week for months over our disconnection issues.
After blaming us, they finally sent someone out to look around. Turns out it was a random wire just kind of...hanging out in the dirt, not connected to anything.
You'd think that would be caught during the initial installation.
But I digress.
Just dropped them last week for a local competitor offering 35mbps for $20/month, which has so far been very consistent and reliable.
That's in stark contrast to what I was paying Consolidated; $65 for 9mbps down/0.5mbps up IF we're lucky.
And that's with a $10 "discount".
That means this company has the gall to charge $75 for DSL speeds...in 2020.
I'd have given 3 stars but I suspect shenanigans.
On the monthly bill it says our plan is "internet pro broadband", but the FCC's definition of broadband is at least 25mbps down and 3mbps up.
I have a pretty good idea that over the years they've been upping our plan (and price), but conveniently forgetting to replace our ancient DSL modem with newer equipment capable of such speeds.
And they were ready and rearing to charge us nearly $200 for said ancient equipment had we not returned it to their local office, where I spent an awkward few minutes staring at the wall waiting for the front desk lady to acknowledge me.
Waiting any day now to get a bill for that $200 anyway.
But that's not a fair assumption to make -quite- yet.
6 months ago
Jesse White
Cable and Internet both quit working. Was told multiple times that someone would be sent to fix it. No one showed up to do so. Went into the location to speak to someone in person, guy behind the counter acted like he could care less. Called again for the 5th time and was asked by the tech if the delayed response time was ok. Extremely unprofessional and NOT how a company should treat their customers.
2 months ago
Valluca
I'm genuinely surprised that their Google rating isn't lower. My roommates and I are paying for 25mbps but we barely get 10 on a good day. We've called multiple times and if we do get better speeds after these phone calls, it only lasts for 30 minutes MAX. Watching Netflix/Hulu/Youtube is a nightmare most days. You wanna play games online? Not happening, you'll repeatedly get disconnected. The only reason we didn't go with another provider is because Consolidated was the only one wired for the apartments we're in. If you have a choice, choose a different one.
Edit: we’ve had MULTIPLE outages over the last few days and when we called we were told someone would come the next day to take a look. No one came the next day or even called back. Nice to know how much they don’t care!!
2 weeks ago
Jeannine DuBois
Mike was great! Didn't mind the kids being in his business asking questions and wanting to "help". Even with the kids around he got things done fast and efficiently! Was easy to talk to and very polite. Really appreciated his work! Would recommend services to others!
10 months ago
Brad Tribucher
These tech support people are soo rude and disrespectful. Shame on you!
2 months ago
Chris Showalter
I have been a customer for about a year now. Their internet is okay when it works. It slows down at about 9pm then works fine after 11pm. But in that span of 2 hours it is unusable. I feel like i am still living in 1995 and still have AOL.
5 months ago
Snappers Ferrara
The speed is pretty slow by todays standards, but the employees have been helpfull and nice.
2 months ago
Daniel Brown
Internet providers. So far so good
2 months ago
Delia Danielson
Internet works fine... When it works.... Constant connection failures. Perhaps they should be giving a discount for every disconnection. Might give them even 2 stars then.
If you are able to go through ANYONE else, do that!
2 months ago
Lacey Sheridan
Mankato needs more internet options, or the Better Business Bureau needs to step in! This is not a professional company that can hold accountability or offer reliable services! Here’s the example. Our internet went out with the storm on a Wednesday, we called Thursday to get support. They couldn’t do it over the phone, and the earliest this “company” could not get someone out to my house to fix it was the following Wednesday!!! That person came, parked in the driveway, went to look at the box outside and left! No knock on the door, nothing! My daughter, myself, and two dogs who bark at any noise were home. He tried calling my husband at work, my husband was on the phone with a client. My husband called him back... 4 times! No answer! We then called tech support who couldn’t get someone out for 2 more days. By the way, I live in Mankato, MN. Tech support is in Dallas, TX! We are now 9 days out without internet (it’s Friday at this point) A guy comes, my daughter lets him in. He looks at the modem, 5 minutes later says it’s fixed and leaves. No verification with my daughter to make sure she had internet. I come home from work at 4:30, no internet! I called tech support, (back in Dallas, TX) who tells me they can’t get anyone back out until MONDAY!!! SO 12 days later, and we’ll see if they send me another incompetent employee or one that can actually fix it! I have a small business and 2 teenagers that need internet to do homework! THIS IS UNACCEPTABLE!!! We are now searching for a new internet provider!
2 months ago
Mauricio Garcia
I didn't actually get internet with this company. My experience was terrible. I literally tried for weeks to have it set up. I dealt with an endless stream of incorrect information and a lack of willingness to offer any solutions. Once, an employee put me on hold for 20 minutes to transfer me to someone else. The phone rang, and the same employee picked up. I started to let her know that I was the same person she had tried to transfer, and once I started talking, she put me back on hold without responding to me. I waited for another 10 minutes before hanging up to try later. I kept at it, because, like many others, I thought I didn't have any other choice.
Out of desperation, I started calling other companies in the area to see if anyone would provide service to my home. FYI - I'm in Nicollet, and LTD Broadband was able to help. I have no complaints about the internet service or customer service with them.
4 months ago
Peggi Sturmfels
I’ve never been so disappointed with customer service. The man I spoke to was very rude, he laughed whenever I asked a question, and overall- didn’t fix my problem that should’ve easily been done. My roommates and I recently upgraded to the highest WiFi, and it hasn’t been working. The man I spoke to, made me feel so stupid. I would NOT recommend this business/ service to anyone.
3 months ago
Alida Breedt
Paying $60+ a month for internet and it rarely connects. Better to just use your hotspot. At max we get 2 mb download and 200 kbs upload.
2 months ago
Rebecca Mandes
This company is absolutely horrible they are a disgrace to cable and internet providers and I would recommend not having internet or cable rather than having it through them.
1 month ago
Cynthia B
Long time employer in Mankato decent work environment very little racial diversity.
1 month ago
I Y
I can’t put into words how frustrated I am with this ‘company’ and their shenanigans. I’ve taken so many days off from my job to sit around all day waiting for them to show up just to get a cord for the box they dropped off. This is the third day that I’ve had an appointment and take enough work for them to come to my apartment and drop one off and they have not showed up. I do not understand why landlords keep hiring them for services. When I called some lady named Naya or something swore at me on the phone. When I called before that I talk to a guy who gave me the runaround and ridiculed me. There is more to the company that I would like to share but unfortunately I don’t have the time to do it after sitting around waiting for them all day.
8 months ago
Todd Fear
My landline telephone quit so I called customer service in Mankato. I was very happy with the professional and chipper customer service that was provided to me. Issue was resolved by the following day.
4 months ago
Rawan
Not pleased. I never signed a contract and yet they still charge me for the bill even though I ended service. Also internet never connected half the time.
3 months ago
Pedro Rossi
Worst company i have ever dealt with. I tried not to be biased, but i ordered the service, and they did not show up for my appointment after i waited four hours. Because it was the weekend, i could not reach anyone until Monday—they shipped me a modem to set up myself, i received it, and it does not work. Their tech support said i would have to go exchange it for one that does, even though this was supposed to be new. I have been dealing with this for over a week now. If you appreciate your time, you will not waste it with this joke of a company.
5 months ago
Shaun Halpin
Horrible customer service!!! Our internet has been down for 5 days now. I was told service would be out 2 days ago between 10am-12pm. Wife took off work and nobody ever showed. Called customer service and they said they were delayed and would be out tomorrow afternoon. So the wife took another day off of work. Called customer service again at 2:30pm and they said a tech would still make it out to fix the internet. 5pm rolls around so i call customer service again and they tell me they wont be able to make it out and will be there tomorrow. So now my wife will have to take 3 days off of work because they cant get out and fix our dam internet. If i had another choice of provider i would switch in a heartbeat! If you have a choice STAY AWAY FROM CONSOLIDATED COMMUNICATIONS!!!!
2 weeks ago
Rachael Grenz
CCI is absolute garbage. I feel bad for all of those people who helped make Hickorytech a fantastic telecom and service provider only to see their sweat and pride get sold out to AlltelConsolidatedHyperGlobalCompuMegaCorp where their brand has been crushed in the dust. Their tech is barely functional trash, their modems have panic attacks when more than two users are online at once, their "streaming" capabilities are more like dog-paddling, and if the tech support can't match your question with a pre-written FAQ responses they can share with you, then they have no idea what to do and will probably just ask you to unplug everything and plug it back in again. Possibly while sacrificing a chicken.
THE ONLY reason I still remain a customer is so that I can retain the hickorytech email I have had for decades and is the address everyone in my life knows me to be at.
4 months ago
Lenn Sanders
Absolutely the worst customer service I have ever had. Never been told to take time off work so I could get my cable fixed with in a week. Which is now not working again with in a week of repair. Would have given a 0 star rating but wouldn't post.
2 months ago
Kheng Low
We've had Hickory Tech/Enventis/Consolidated prior to our move out of town and again after our return. I've found their service to be affordable and effective. They've handled concerns quickly and politely and their service is consistent and reliable. I much prefer them to the other cable company in town.
8 months ago
mattmoessner
Reading the reviews, it doesn't appear I have much more to offer other than agreeing that the service is not good. Spotty internet and buffering (who buffers these days?!) and indifference is what I've experienced. No need for a canned answer to my review. I already know your answer.
4 months ago
Nataliya Sanberg
Absolute garbage. Technicians seem to be incompetent and the WiFi itself is almost non existent.
6 months ago
mahesh agarwal
Horrible sales and customer service practically begged me not to get an extra service. Telling me a charge for the eve system and installation and made it sound like an inconvenience to them! I said no thanks!
5 months ago
Montia Sanford
If we had another option. For a provider in our town it would not be consolidated! We pay for 20 Mbps and have constant slow speeds! Call no one can help you, send a tech out.. it works for a week or two and the slows down! It is a never ending cycle and cannot get help. I work from home and need my internet! Such a joke! Worst I've ever had and service really is lacking!!!
2 weeks ago
Rachel Devitt
the internet on here is so bad cant even do anything with it sad to say that McDonalds has better internet paying for 20mbs only getting 1.3 so sad and a joke
5 months ago
Thomas Mathyn
(Review originally put in 9/2016. Wanted to update that things haven't changed as of 6/2017. If I had another option for where I lived, I'd take it. As of 5/2018, none of this has changed, they're still deserving of the 1 star.)
New Update as of 9/19/18: In our area we were recently offered 40mbps download speeds. This is new for us. There was actually an improvement to our service?!
We accepted and a tech visited our home today only to report "everything is fine on our end, not our problem, I have other things to do" and walking from my home while speeds remained 20mbps.
The horrible customer service continues.
Original:
Condescending support: "Have you turned it off and back on yet?"
Bad support: Even when it's not your fault, it's your fault. You have to fight tooth and nail to get them to do anything.
Horrible upload speeds.
Unreliable download speeds (and they'll blame your equipment for that too).
Phone service is even unreliable when it rains! They try to blame house wiring but when they do send somebody to our box in the alley, lo and behold, it magically improves until the next rain.
Unprofessional attitudes in all departments. You're not a valued customer at all.
If/when another company becomes available in my area, I'm gone. They do not value me as a customer and know they can abuse me because they're a monopoly.
2 months ago
Donna Kendrix
Terrible service. Can we rate zero stars? TV goes out three times in the last week or so, can't get through to service...four times I have been "timed out", just today I see they are starting a "hang up and we will call you back" item. Never heard that before. I tried it but somehow my phone didn't wring when they called back. I am now waiting in line again. It has been 1 hour and 15 minutes tonight, 30 minutes last night (and didn't get through). they sent out a representative less than a week ago to put in new equipment in our house. Didn't do any good. Same old problem that has shown its ugly head for over 5 years now. Not any good choices but this company is the worst I can imagine one could have to tolerate.
Saturday they showed up. Nice guy. Left us a not "all cable pairs coming toward the house test bad. Going to have our cable department come see what they can do to fix it."
Tonight (Sunday evening) , the TV is off again. Tried calling their technicians. Each time the same thing happened: " All of our agents are busy helping other customers. Please stay on the line for the next available technician. They will get with you ASAP." Following that was about 1 minute of music followed by silence. Tried in four times just so I could time it.
2 weeks ago
