Consolidated Communications
Cable company Consolidated Communications, 221 E Hickory St, Mankato, MN 56001, United States:
217 reviews
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Address: 221 E Hickory St, Mankato, MN 56001, United States
Website: consolidated.com
Phone number: +1 507-387-1151
GPS coordinates
Latitude: 44.1642493Longitude: -94.0025759
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reviews
John Miller
Absoultley do not recommend, our internet randomly got shut off without warning even though our account was fully paid. I called to see what’s going on, and they said it would be 48 hours until we would have working internet. This is a garbage company.
4 weeks ago
Ella Cook
Worst possible provider in the area. Service is terrible, support is terrible, and costs are outrageous.
2 months ago
L Ward
Our landline service is with CCC, but internet is via sattelite. We have no complaints with Consolidated.
3 months ago
Susan Spencer
Business services suck. If you wanna pay for things they don't verify with you, this is the place! Good luck getting a refund because when you tell them the switch they sell you has no land line to verify changes, they still think you can call out on that line and would have realized you are racking up long distance.
8 months ago
Williamson Joelle
If there was an option for zero stars, that’s what I would choose. First of all, the technician that came to my house was rude and stepped on my furniture with his shoes on. The service was HORRIBLE!!!! For the 1 month I used this company, I did not have cable or internet for 2 weeks and I am still getting bills 3 months after I cancelled the service. Customer service is completely incompetent and rude and hateful!!! I am on the verge of turning this company into the BBB. I switched to Xtream by Mediacom and I LOVE IT!!!!! DO NOT GET YOUR CABLE AND INTERNET SERVICE THROUGH CONSOLIDATED COMMUNICATION OR YOU WILL REGRET IT!!!
5 months ago
Gabriel Gonzalez
Internet outages have been occurring too often, please fix that. Invest some of that money into better infrastructure. Sitting on hold with your tech support currently at 31 minutes, is that a way to create a good customer experience? Fix your problems please!
3 months ago
Robin Frye
I’ve been a very long-term customer, I was not looking around. I called them up just to end the landline, and $500 a year savings.
After the fact and their deception and games I would now only save $10 monthly or $120 not $500.
So they lost me. If I could give -5 I would because they would have to improve 500% just to reach a zero rating.
3 weeks ago
Craig Taylor
Enraging that local number takes you to a central number and that there is no way for you to contact scheduled service technicians or get a time range for service. Appointments not available for a week!!!!Put on hold for very long periods listening to static and bad music. I can’t believe that this company stays in business.
4 months ago
yona glass
Our experience has been terrible but unfortunately CC is our only option where we live. The speed is never what it should be unless you reset the hardware several times a day, but even then it stinks. If you have a choice between CC and someone, GO WITH SOMEONE ELSE! Charter at my business in Mankato has been great.
4 months ago
Ross Haber
Worst internet company hands down. I am moving away from where I live when my lease is up just to never have consolidated again. Their internet is so slow that we cant run a playstation and have 1 phone connected to the internet. Then they will tell you that everyone they provide for never complains about the internet. Is that why you have 1.5 stars with 200 comments.
5 months ago
Bob Pieron
They have to be the worst communications company ever. I had ordered there TV and internet and the day before the installation they tried to call me to inform me that I can't get TV and now they canceled the install until another week. For being a communications company they stuck at communicating. It is also post poor that because i live in the country that I can't get TV.
4 weeks ago
Tiana McNain
If it was possible to give 0 stars, I would. For the steep price payed for their service, this company offers some of the worst connection possible. If you have other options, I would advise you to use them because these people sell literal garbage instead of connection
4 months ago
Tierra Holland
Horrible internet service! If I had any other options I would not be with them. Second time this month my internet has been out, first time it took them five days to get someone here only to find out it was an issue in their equipment off site, this time it’s area wide and they stated they have no idea how long it will be out. I’ve now incurred a ton of data overages on my phone in addition to the amount they overcharge me for bad service.
3 months ago
Sunny Jay
I've been with them for 8 years now (back when they were called Hickory Tech). My internet runs well and connects every time. They've treated me very well, one tech even gave me tips when it hiccups! When there is a glitch they're helpful and quick to fix it. I'll stick with them!
6 months ago
Francesca Mulaz
Terrible service. Not only is the Internet terrible but the TV service is also terrible. Call into customer service and they say everything looks fine. No its your device you are using they said. My laptop is brand new and so is my phone so that's obviously not the problem. The TV freezes and is always glitchy and the Internet can't even stream a YouTube on a good day. Paying for the prime service you would think you would receive at least decent service but that is not the case. I have spent countless hours on the phone trying to tell them they need to fix the problem but a they never seem to do anything about it. Can you not see the problem when 53 customers have given you 1.5 stars? Please don't respond with we are sorry to hear about your problem please call us. Do something about everyone's problem not just mine.
6 months ago
massimo
Worst Internet Service in Nicollet, MN. My Internet has been down for a week and they still cannot pinpoint the problem. Maybe their very old cables are the problem. Or, they all walked off the job?
4 months ago
Ibrahim Camara
Honestly trash
I called in earlier today because YouTube videos weren't loading properly. The CSR had me run a speed test to check the connection speed. He then proceeds to tell me that the speeds I'm getting are fast enough for YouTube videos.
Not only did he not address my problem, he patronized me and made me feel stupid for even calling in. It is not good customer service to not listen to the customer's concerns and brush them off. Regardless of my speed test results, if there is a peering issue with YouTube, that can cause connectivity problems that don't happen on other websites.
Either way, I am dissatisfied dealing with customer service, and it's disappointing 100Mbps connection will load YouTube videos in 144p.
3 weeks ago
Lisa Paparazzo
CCI's website is really slow and not user friendly at all. You'd think an internet company would have a top-of-the-line website, but CCI keeps freezing when I try to pay my bill online. But who knows what the problem is.... maybe it's the crappy internet connection that I get through CCI that's making the page freeze from every device I try to pay my bill on.
4 weeks ago
Joe Moore
I keep trying to convince my roommates to change internet providers and for some reason they don't understand what is so terrible about it. Says that that offer a certain speed and I get 5 times less than that. Not to mention the download speed is terrible and I have to sit so many hours for things to upload and download, I waste so much time.
5 months ago
Cady Porter
The customer service representatives are rude, i have internet off more often than it is on, and the company is unwilling to lift a finger to help. They make us wait long periods of time without internet, i am a college student and this makes my life a lot more difficult. Please do not use this company unless you have no other choice.
3 months ago
Fran Macchi
Fairly happy with my internet! Cut the phone and cable to save some money and it wasn't worth keeping cable considering everything is online! Friendly, convenient, awesome support team. Had troubles at 4am and they helped me fix them! I recently was upgrading my internet. Had instant help with upgrading it! I recommend going straight to a Consolidated location, better that being on hold for ever. One thing I've noticed since Consolidated took over is customer service! Anyone else notice how they stop replying to our issues on google? Go figure.
3 weeks ago
Audio Electronics
I wish I could give zero stars! Not only does consolidated communications have the worst internet service in the world, but try calling them...been on hold for over 10 minutes and half of the time I can't even hear their crappy hold music. Static or total silence. Horrible company. Too bad this town can't get some competition in here.
4 weeks ago
Hassan Nawaz
I was supposed to have internet on sep 5. They called me 30 min before the last hour they were supposed to come to tell me there was a scheduling conflict. They couldn’t come until Friday. Now it’s the following Wednesday and I just spent twenty min on the phone with a tech because my internet went out and now a tech has to come out tomorrow between 12-5 to fix it. I already took last Wednesday off from work for no reason. Then had to take a half day Friday and now will miss tomorrow too. Hope I’m not getting charged for my internet service when it doesn’t work like it should !!!
6 months ago
Jeff F
Do the math people. I got a 30 minute video im trying to watch. Well I have been on it for 45 minutes and still 10 minutes left.
3 months ago
ashton fillery
had the Internet for a week and am already on to resetting the modem constantly like everyone else. Internet stopped working completely this last weekend and instead of looking into it the rep just said we can be there Monday to fix it. Technition couldn't fix it at our apartment and had to leave. Turns out someone unplugged something at there office and could have been fixed the day of. Instead we didn't have Internet or cable for 4 days and all had to make constant trips to and from the library between homework and eating.
Can't wait to see the copy and pasted response below this everyone else is getting. Glad to see with the name change you're really crushing it.
9 months ago
Adel AlKotob
Great upload/download speed. I highly recommend this ISP!
5 months ago
Barbara Porter
For starts, every time and everyone I've spoken to here has been a complete idiot and has solved absolutely nothing.Not to mention, their commercial about great customer service, my ass. They should have an option for 0 stars with how terrible they are.
4 weeks ago
Memphis REALTORS
Your company needs to invent a way to get constant internet. I wish i could leave a lower rating than 1 star my god its awful. Sometimes it's the best connection in the world! At others I swear you are running your servers off of hamsters that have mental issues. If i could i would give 0 stars -.- Also dear god forbid if you want to access the internet from anywhere between 4 and 9 pm. I'm fairly surprised I could even submit this review.
3 weeks ago
Bill Duffy
Wish i could rate negative. Bought the "fastest" internet available in the area and it is litterally worthless. Glasses to a blind guy have more worth then the internet these people provide. Its honestly ridiculous. And od course im stuck in a contract, thats how you get the "great" deal. I cant beileve how they can just rip people off like this and get away with it.
8 months ago
Bobo Skirts
Could not connect to internet for SIX days and the rep that came out to help us told us to "get out and go do stuff." Glad I'm paying to be told what to do with my free time.
9 months ago
Clark Mcfarland
Unreliable, and when it does work a potato would have higher speed. That's even with the top package! Plus they screwed us by accepting our payments then telling us we didn't pay. RUN AWAY
6 months ago
Pinkie Mfeka
I've called support several times, even though on a business line their is not better service. They say their speeds have "overhead" so paying for 9 Meg but only receiving 7.2 is a joke. I work for an ISP and if our company did that their would be a mass exodus to the competition. Unfortunately where I'm at I have no other choice so I'm stuck with this crappy company. If I had any other choice I would stay clear of this company. For those of you with choices, I would choose not to go with Consolidated Communications.
7 months ago
Pierrette B
As an IT Systems Engineer with almost a decade in the Industry, I have seem numerous issues with my clients in relation to CCI. They constantly have downtime and issues with latency, consistency and communication. They say the will call you back but won't, which unfortunately is how most ISPs work. As I type this right now, production is down at 1 of my clients sties and they don't really seem to care. I'd choose Charter if it was up to me, but unfortunately it's not. Steer clear, unless you want consistent issues with your service.
3 weeks ago
Theresa Gudino
Reliable service at a good price, what more can you ask for?
6 months ago
Aleksey Pligin
Terrible service quality with frequent internet issues. Cable is limited and equipment is archaic. I use competing cable provider.
4 months ago
Christelle Deberdt
CCI is a joke of a company. How they are in business baffles me. Only reason I'm using them is because my landlord requires it and won't allow charter on the property and some backdoor illegal stuff.
4 months ago
Daryl McCleery
By far, without a close second, the worst company I have ever had to deal with!! I have had incredibly poor internet service for a long time and every time I call tech support I get the run around. Finally, today, I got a tech out to the house and he told me straight out that there is nothing he can do about it because the equipment is so old and out dated that it cannot deliver the bandwidth needed. Another words, it's on their end and we pay for it. Done paying for something I cannot use. called LTD Broadband and set up install date to switch over. If you look around, THERE ARE OTHER OPTIONS. they might be a bit more expensive, but why waste money on something you cant use anyway. DON'T DO IT!!!
9 months ago
Brandon Frakes
Their support people are nice, but their internet speeds are nearly third-world for how much they charge. They're also very intolerant of people who want to JUST buy internet, and make it very hard to avoid bundling. Also, for no reason at all they'll sometimes throttle ~2MB/s speeds down to a max of around 750KB/s.
The people I donate to African relief fund charities for have faster internet than I do.
6 months ago
Samuel Gray
They have some of the worst customer service I have ever seen. I have had one good experience otherwise the rest has been horrible. Their internet service is horrible, it is so bad it struggles to even load their own website. I upgraded my internet because they basic plan that was included with my rent was so incredibly slow, and was promised a date as to when we would experience the increased speeds, but it has been multiple days since the promised day, and I have run many speed tests and nothing has changed. I called them, and received no help on the matter. Such a bad company, I suggest staying away! I would not use their service but sadly it is the only thing we can get here right now.
9 months ago
Sarah Burnes
Pay for 20 mbps, am lucky to get that speed once per month. Usually hovering around 2 mbps every day. Useless.
6 months ago
Jodi Hynes
Worked for em wouldn’t recommend
Have their service wouldn’t recommend
Looking for services..SERIOUSLY DONT RECOMMEND
2 months ago
Dan Betts
Horrible service and made us pay more for “upgraded internet speed” which didn’t do anything.
3 months ago
Loretta Pierce
If I could give them zero stars I would. No longer get that local support. Internet went out Sunday. After 35 minutes on hold I was told no one could come out until Thursday. I telecommute and teach online so the internet is mission critical. Was told if I had a business account I'd have better priority. Tried to get a business account, was told it wouldn't matter, they're short handed in the Mankato area, but they did manage to move my tech support call up to Wednesday morning. Called Wednesday morning to verify tech arrival and was told it would be about 11 AM By 1:15 PM called and they have no clue why no one has shown up yet and cant get through to their own dispatch. Service totally sucks. In today's world where the internet is critical to so many of life's needs Consolidated is totally unable to provide even adequate service and are completely unable to meet the demand of it's customers. Shame on You! Bad Form. Do NOT recommend using this company.
4 months ago
Joel Northrop
The Internet quality is horrible!!! It always goes out during the day and I have the fastest internet available from this company. Never have I ever had such a horrible network!!
8 months ago
Sunita Sukhu
Sort of expensive for the internet service and phone on it's own without the cable package, but I've always had great experiences with them whenever I have had any problems. Their business service is great as well. Nice to have a local company like this to work with, they put Charter to shame in my opinion.
--Update--
Ever since they have changed to Consolidated their service is junk. I have both home & business services with them. Business is supposed to be the best speed they offey, yet it takes 2-3 minutes every morning to load ebay pages & drive spreadsheets with a direct connection. Whats worse is the $80 I pay for that inconvenience. Home router looses its signal 2 or 3 times a month, requiring you to have to turn it on and off to see if the service restores. If that doesn't work and it happens on a weekend, they tell you to wait until Monday. Fine, but would they ever offer you a discount for the service not used? No way. But they're happy you send you pink slips in the mail and shut you down at the exact minute of the pay by day, then charge a $35 reconnect fee. I've been a customer for over 5 years, and have been generally happy with their service. However, the past 6 months have been brutal. I think I'll have to give Charter another chance.
8 months ago
michelle kitten
Glad I read these reviews, was considering switching and now I will definitely stay where I'm at.
6 months ago
Michelle Godinez
The only good thing about this company is the internet gets you by for now when it works, but the connection is slow as the dickens.
3 weeks ago
Keara Jeter
My internet has gone down 6 times in the past 3 weeks. Each time we call tech support they remotely restart it, which does absolutely nothing. They schedule for a tech to come out the next day to look at it. Couple of hours later the internet starts up again so they cancel the tech. 48 hours later, the cycle repeats itself. There is no reason that our internet is going down this often and they are doing absolutely nothing to fix it. Very irritated with Consolidated!
9 months ago
StonedOut Stoner
Enventis has great personal service from a local provider. They always answer my questions and solve any problems promptly.
8 months ago
Marcia Gray
Had been a customer since they were hickory tech, nearing 15 years. A few hiccups and kinks along the way. Then we moved to St. Peter. Over a year now of having to constantly reset a router, sometimes multiple times a day. Call after call has blamed us, the router manufacturer, the wind, the computers, anything but themselves, time and time again tech has been here. I am waiting for them to say because we have a cat the router needs to be reset hourly....
At this point Comcast sounds better than
3 weeks ago
