Consolidated Communications
Cable company Consolidated Communications, 221 E Hickory St, Mankato, MN 56001, United States:
217 reviews
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Address: 221 E Hickory St, Mankato, MN 56001, United States
Website: consolidated.com
Phone number: +1 507-387-1151
GPS coordinates
Latitude: 44.1642493Longitude: -94.0025759
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reviews
Linda Buckland
Enventis going to Consolidated Communications = going from bad to worse. Nothing but lousy internet service with this company no matter what they call themselves. From Hickory Tech to Enventis to Consolidated Communications, service stinks!
3 weeks ago
josh clark
I'm not sure why I can't give this service a zero. I recently moved out of Mankato and was dreading living in a town where this potato quality Internet is the only option available to me. My girlfriend and I haven't even settled into our new house with our "super fast high speed Internet" from Hickoryventis Communications and already I am unable to play a game while she streams a movie on Netflix. We literally have to take turns enjoying our hobbies, otherwise she buffers for minutes at a time and I lag (ping) higher than what is possible to effectively play and enjoy a game.
Any representative of this archaic garbage company that tells you that you and your family will be able to do multiple things on-line simultaneously is a blatant liar. Please take heed to this review, if you are able to choose between multiple service providers, choose anything but this company. I am a freelance IT professional and require the Internet to sustain a living or else I would boycott their service all together.
Unfortunately so many other people are in the exact same boat (dependent on the single ISP in their neighborhood) that companies who lie and manipulate Download / Upload speed numbers like Consolidated Communications are still allowed to operate. This service is complete and utter trash.
Finally, if you are on the fence about whether to choose based off of customer service or pricing, trust me... I would GLADLY go back to paying charter 65$/mo (I would pay 100$/mo for it if I could get it in Good Thunder) for their Internet and terrible customer service. The bandwidth they provided was well worth any hold times or foreign CSRs. Just because a company is "local" doesn't mean you are obligated to do business with them. They should also be earning your business. Consolidated Communications hasn't earned anything, they are just lucky enough to have their name on a bunch of leased phone lines.
Avoid this company like the plague if you have the chance. You will thank me and all of the other reviewers who spoke about the service and the bandwidth and not about "the nice guy from Mankato" who is paid to manipulate you into thinking you are getting something worth your money when you sign up with this company.
6 months ago
Pascal Rettig
Doesn’t work more than it works...
4 months ago
Justine N
Horrible company! The wifi is very on/off and doesn't work often. It is very complicated to fix and they offer no help when we've called numerous times. They claim it is our t.v. and router that are the problem (both brand new). All t.v.'s in our home will not connect to wifi at all (in our previous homes they have worked just fine with the wifi and routers), at our current home they claim it is not their wifi that is the problem when it most certainly is. They say they cannot troubleshoot our problems or send someone out to help. HORRIBLE COMPANY! Do not go through Consolidated Communications if you don't have to!
8 months ago
JT
Even before the company was purchased and became what it is now. We were having issues with speed, dropped connections, just over worst internet speeds I've ever seen. Would call, the issues would be "fixed" when a tech showed up they would say "yeah wow that sucks, doesn't seem to be an issue though" and leave.
This most recent endeavor has been a 5 day straight outage and despite multiple techs calls as well as someone coming to the house the best answer is "well I don't know what to tell you... It's not your equipment, and everything should be working but it isn't... Let me call you in the morning when I can get someone who knows what there doing on the phone to take care of this." The morning comes and he says the issues should be resolved, excited I come home to the same issue no resolution. Call back and all I get is "I don't know what to tell you, we don't know what's going on..."
Honestly the single worst ISP ever.
6 months ago
pascallog
Consolidated Communications is a joke. I stayed at my boyfriends house last night to be present when the cable company presented for a scheduled AM appointment. It's now 1:28PM and still no service person. Several calls have been made, they have heard the growl of us both, and we have gotten excuses. I hope this company provides compensation for all the unconvince it has caused.
3 weeks ago
Dianne Isabelle
Horrible. Terrible customer service. Atrocious customer service to be honest. Internet is garbage. They have to come repair it regularly.
8 months ago
David Sosa
Terrible service and overpriced for the speeds you get. Internet connection constantly cutting out. Has happened a couple times a day for the last week.
3 months ago
Akash Shetty
Shoddy!!!! The installer literally ripped out the wire I ran so I could use a TV in two spots. He then spliced into the wire I ran, just twisted the ends and left them dangling from the ceiling!!! Live wires!! I'm shocked and appualed they ruined the wiring I had done instead of adding a new line. And then they finished by not sucuring the live slpiced wire by yet wrapping it around anything he could find to just leave it dangling.
9 months ago
Jessica Mccurrie
They refuse to dig in any new lines to get me cable out in the country even though there is a ton of state and federal money to do it.
2 months ago
Deen Ayers
I wanted to pay my last bill $80 but they raise it to $139 after I told I am gonna move and cut the service. They put that bill on my credit report. What a greedy company.
3 weeks ago
Kolossus Prime
By far WORST internet I have ever used. It's terrible during the day and even worse at night. Can't even watch a YouTube video on 144p without buffering every 10 seconds
5 months ago
Jessie Rider
Excellent customer service, and reliable service the vast majority of the time.
11 months ago
Sam Riive
The internet is not worth the money they charge. Suppose to have 40mp and paying for that and I don't get 10. Had them come out to fix so many times and it goes back to the same. They charge you and its not what you expect. If I had a choice I would go somewhere else.
6 months ago
David Davenport
Handled my question quickly and clearly. Hold time under 1 minute.
10 months ago
Matt Hard
Service is garbage, paid for the highest speed they have and it only works about half the time. Will be switching as soon as possible.
4 months ago
Joshua Stone
Good cable
4 months ago
Anisha Yadav
Don't use. Never use Internet provided by Consolidated Communications.
8 months ago
Lisa Scott
I have the best internet service they provide. Download speeds I can deal with, but the upload speeds are the worst I've ever had. This company needs to stop wasting money on marketing and more on their services. Everyone gets you changed your stupid name! Unfortunately my apartment only allows me to use them.
6 months ago
Julie Parent
I called to pay my bill at 4:21 PM. 30 minutes of waiting. Par for the course with this ISP. My wife has had negative experiences when she can get ahold of them.
3 weeks ago
sabrina jones
Who knew using just spotify could cause a 500 ping increase. I didn't even know internet could be this bad in a large city still.
9 months ago
Bilder Lesya
Good prices
3 months ago
Jason Reinke
Have the best Internet package but can't even stream Netflix or Hulu most of the time and at night it gets worse???
8 months ago
Lori Homsher
Avoid at all cost.
The only reason they're in business is because they have contracts with building management and that you have to go through them to get internet.
I've been with them for 3 years, because I have to, my internet is extremely slow, unstable and unreliable.
Seriously run the other way
9 months ago
MorningStar Mason
Waste of time and money. My dial up was faster and cheaper.
6 months ago
gayathri r
Cheaper than Spectrum....
4 months ago
Amy Loewy
Bad tv and internet services and horrible customer services
10 months ago
Teri Mishak
Omg!!! They have horrible customer service. I was hung up on and they were very rude. I have a tech background so I did everything before I called and then they were basically talking to me like I was 5.
8 months ago
Ryan Lewis
Guy who answered the phone was a total dick. Didn't seem like I was worth his time at all.
4 weeks ago
Dennis Ramstein
This company is complete garbage their customer service is rude and disrespectful to their customers there a service And repair time Is complete trash do not go with this company charter is a million times better than these guys.????
4 months ago
Marvin Taylor
Horrible customer service. Takes years just for them to get your internet working. I'll be switching companies
7 months ago
Sandy D
Absolutely pathetic. Surprised this review could post without waiting 10 minutes
8 months ago
Jenny Zapata
Smells like poop in there. I feel bad
3 weeks ago
william basye
Almost every night our cable freezes for half an hour and we have no internet at the same time. It's getting old.
3 weeks ago
Martin Lowe
The worst customer service I have ever received, prices are expensive for what you get, if I could rate lower then a zero I would
8 months ago
Bhavik Jain
I didn't have a choice on what Internet I could have. If I did it would not be with this company.
8 months ago
Tom Foolery
Horrible. Simply horribly in every aspect of a business.
6 months ago
Christy G
Horrible service and field techs are just as bad leave bare wires uncovered in rain we lose internet constantly every day
3 months ago
Kate Donovan
What is wrong with your cable half the time I have to unplug everything to get it working again. Why are you available 24/7 to fix it????? Bad bad bad worse then charter was!!!
4 months ago
Zhou Xu
Extremely bad service and try finding a number were someone can help you. Customer service is not in their vocabulary.
6 months ago
maarito
this company sucks
3 weeks ago
Tim Church
To high prices. Can't understand operators when you call
8 months ago
Harel Moshe
So slow.
6 months ago
Dessa Marie
Bad service. Customer service is very confusing, every time I call. They forget to add credits. My bill is charged differently each month. I am looking at new service.
3 weeks ago
Its Trew
Pricey
6 months ago
K G
Pricing is high. Customer service is terrible- we had several negative calls with CS. They don't resolve the issue but we are stuck in a 2 year contract. Don't use them!!
3 weeks ago
Grace LeClair
The hold music is mostly static, almost painful to call for assistance and have to listen to that.
9 months ago
Chris Andros
Internet is trash.
6 months ago
Webmaster CW
Convenient pay location
4 months ago
Tessa Henderson
Awefull!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Took a day off work to have them come out and they didn’t even have me on the books to come.
7 months ago
