Hosting UK
Web hosting company Hosting UK, Business Park, 24 Ffordd Richard Davies, Saint Asaph LL17 0LJ, United Kingdom:
51 review
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Address: Business Park, 24 Ffordd Richard Davies, Saint Asaph LL17 0LJ, United Kingdom
Website: hostinguk.net
Phone number: +44 330 229 0030
GPS coordinates
Latitude: 51.0066524Longitude: -3.0894072
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reviews
Sky B
I have two account with Hosting UK, The support given is beyond good, over 4 years every question I’ve raised has been answered, and when I’ve requested help on a matter, advice has always been given
David Harris
4 months ago
Justin Last
Don't use this provider.
I got to 100,000 daily visitors and got suspended due to too much traffic.
They suspended me even after I was enquiring about dedicated servers or any other higher power server.
Thanks... thats what I call lack of support.
I lost over 24 hours of hosting time, my visitors saw a suspended page and I am still rebuilding trust with my members, and got no compensation from them.
I have since moved to a much better hosting provider
3 months ago
Joe G
I use their domain hosting and email service. Very good value and no downtime so far. Good to deal with. Support is via a ticketing system and email but works well.
2 months ago
Brooke Callender
They are pretty good, but I had to contact them recently about a completely incomprehensible tech message I was getting relating to my websites, which it turned out was nothing to worry about but certainly scared me unnecessarily, and gave them unnecessary work to do.
4 months ago
Jim Cooper
Support is always quick and really helpful, always get the problem solved.
2 months ago
kyle mathies
Most important: I can't remember any downtime. When I do have a problem I get email responses really quickly. If I'm not sure, people advise and assist where necessary. I was a customer of the Open Mind hosting service, which was taken over by Hosting UK; the only downside that I can see is that the new packages are more expensive, but I think to be fair that the prices are in line with the other better quality services. I recommend them. (My sites include Vorpress and Careersteer.)
8 months ago
Pam Hogan
Hosting Uk were terrifically responsive and swift to resolve my email problem.
3 months ago
Michael Worth
Always work hard to ensure any issues I have are resolved quickly and fully. Even if I'm only reporting a low level test site issue, they still work hard to get the answer and keep me moving forward. Been with them for some years now, can recommend their services
1 month ago
Mike Chrestman
Just contacted Hosting UK on behalf of a colleague. Needed advice on backing up, the email set up, SSL and some other issues with some Wordpress plugins. Spoke to a chap called Alex. Have to say by far the best support I can remember from any host company; patient, knowledgable and problem (due to colleague/not host) fixed quickly. Much appreciated.
3 weeks ago
wilmer flores
Be warned to do not use this firm you will almost certainly regret it!
This firm is horrendous I can’t begin to convey just how awful their service is. Since they took over United, it has got really bad, constant outages on a daily if not hourly basis. They then told us our site would have to go offline for 3 hours whilst they moved it to another more stable server (without our agreement), only for the new server to be worse that the old one! This company is not in the business of creating as much uptime for your website as they can (and should), they are in the business of creating as much downtime as they possibly can, and go out of their way to do it!
When you complain and raise tickets nothing happens and nothing ever gets resolved, no refunds are ever offered. It’s no wonder this firm recently sent out an email asking customers not the abuse their staff, because I can imagine how much abuse they must get because of the incredibly appalling service. We gave up and moved our website elsewhere and I have to say it was a massive improvement. The site is not only up 100% it is also massively faster and we have even seen a significant increase with time on page and various other stats, all overnight changes simply from leaving this terrible hosting provider. By far and away the very worse hosting firm I have ever had the misfortune of using, and we will now be collating a claim against this firm for the losses we have certainly suffered at their hands from so much downtime. Win or lose it will be great to get them into court and see what explanation they can give to a judge.
6 months ago
Andrew Barwin
I'm extremely satisfied with my experience with Hosting UK. They offer a great service at a low price, and their support team are very responsive and go the extra mile to help customers. Highly recommended.
2 months ago
Mitchel Ash
Excellent professional company at great value for money. The service we have had on the phone and by email has been second to none and I am very grateful for all their clear and speedy resolutions to my issues.
4 months ago
S Baliga
Tricky problem with my site dealt with professionally and relentlessly until it was resolved. Another good experience with this team.
2 weeks ago
Brandie Reynolds
Brilliant service - efficient, professional, prompt and courteous. I could not ask for more.
11 months ago
tom su
So supportive, patient and helpful, I can't recommend them enough
3 months ago
Cold Management
HostingUK took over United Hosting. I had reseller account with UH for nearly 20 years. At first I was a bit apprehensive of the takeover as UH were excellent, both up-time and customer service. I had my sites migrated to HostingUK servers and the process was carried out by Ellie, who was excellent. The whole thing ran smoothly and response times to the ticket raised was first class. Now my websites and email accounts are much more responsive because of their excellent hardware. I have no hesitation recommending HostingUK to anyone. Competitive pricing and excellent customer service.
2 months ago
Brandon Sutton
We had an issue with an Elementor update, but Prince Davis at Hosting UK resolved the issue for us and emailed us to let us know exactly what he had done to resolve it and with a screenshot of the site back to its normal self.
Top notch stuff from people who clearly know what they are doing.
2 months ago
John Powell
Highly recommended
Excellent service, very prompt and professional. The initial contact that I had with the company was with their very helpful UK based telephone support team. Easy to setup email hosting. The one query that I had was responded to very quickly and the query was resolved. I would definitely recommend using them.
5 months ago
Octavio Bahena
Reliable hosting, very responsive support. Would recommend.
4 months ago
shelley march
So far this is the best experience I have had and I have dealt with many service providers over many years. Early days of course but I have had a few issues resolved via a support ticked and chat. All get 10/10 from me. You seem to have developed a winning formulae and let's not forget the great price for good spec hosting.
3 months ago
Dennis Recinos
Without question one of the most helpful supportive companies I've ever encountered! The whole team have a vast knowledge and are lightening quick to resolve issue (usually caused by me) their hosting is rock solid and cannot remember when a server was unavailable. Thanks guys for years of support and service!
4 weeks ago
Ethan Fairclough
Swiftly returned an email about a technical issue with more than the amount of information that I expected.
Helped solved my problem in no time.
3 months ago
Noel Zhuwao
superb, expert support, always quick and well thought and accurate - just what one needs from a hosting company
4 months ago
wendy patterson
I've been with HostingUK for several years now and recommend them without reservation. The quality and competence of their technical support is unmatched anywhere else: they take the time to understand your needs, and provide a thoroughly competent and professional service. When your needs change, their advice is right on the money. I particularly love the patience they have when I ask questions. I trust this business to enable me to provide the service my clients need.
6 months ago
JMD
After what was a complicated domain hosting and pointing email problem Alex G at Hosting UK excelled at sorting the issue out where others had struggled. Prompt efficient and excellent service. Thank you Alex and Martin.
3 months ago
Shaila Counter
Always a quick response and so far have solved my problem first time. Great little hosting company.
3 months ago
Burt Wilkerson
One year later and we are very happy we decided to go with Hosting UK. Response time from the support team and friendly service far exceeds any other service provider we've encountered. Very deserving of a 5 star rating!
2 months ago
Hasan Alsafadi
Really fast & efficient support!
2 months ago
J D
Excellent help, with clear explanations to alter Email settings. Cannot fault it
4 weeks ago
Timothy Fowler
Appalling company. Truly awful service since this company bought the webhost I was with. They moved my account from one server to another and completely botched the move - and weren't even sorry for a full week of downtime and messing about with their failed attempts to fix the mess they created. My sites and account was left not functioning properly, with frequent errors, data was going missing, settings had not been moved over and the server was failing to read or write to files. Support was shockingly bad from this company - over the period of a full week they kept claiming they had fixed the issues, but far from it, they created more problems with their 'fixes' than existed before. They kept closing the case on their ticketing system without fixing the issues and it was passed from person to person. No one at Hosting UK took responsibility, management were utterly ignorant and rude. In the end I had to move host because they showed such embarassing incompetence and remained clueless on how to resolve all the problems their own support team had created. Shambolic service.
8 months ago
Manpreet Dhaliwal
Over many years I have worked with various Hosting companies. I can thankfully say that my experiences with Hosting UK are beyond perfect.
Thank you, Hosting UK
9 months ago
igor igogo
Attendend to a support ticked created at 19:15 by 22:10.
Have used hostinguk for years since moving from another provider, and their level of service compared to their costs is absolutely brilliant.
Thank you, hostinguk!
5 months ago
James Lithgow
Very helpful and efficient service. Only issue is that there is no help desk open at the weekend
5 months ago
stephen hamerly
Not Impressed. Its never their fault when there's a problem. We had an email giving us 7 days to pay the domain registration renewal fee. The fee was paid the same day but the domain taken down leaving us with no website and non-functioning email. All attempts to get it sorted have been met with excuses.
4 months ago
B Gordon
Service second to none amazing chaps here will go well beyond what they have to do can’t recoment them enough ????????????????????????????????
4 months ago
Lynda Johndrow
Absolutely superb. They have dealt with my ineptitude and daft questions admirably, site migration was faultless, I couldn't be happier!
3 months ago
Cathy Guignet
Very helpful, quick & efficient. Many thanks for your help.
6 months ago
Heather Chapman
A very customer orientated service with a very helpful technical support team.
4 months ago
Jeff Kyle
NIGHTMARE EXPERIENCE - AVOID!!
I have had the most horrific and stressful experience with this group company. I signed up to a cPanel Managed Hosting package with HostingUK (EasySpace Ltd) and they offer a “30 Day Money Back Guarantee” which excludes packages from the “Dedicated Services” and “VPS” tabs which is fine, my package was from the “cPanel Hosting” tab.
Their team were unable to assist me with the data transfer from my old host and a 3rd party I paid also said data loss was inevitable - nobody could help me move 25Gb of critical data. So I exercised my right to the 30 Day Money Back Guarantee and asked to cancel my services as I had no alternative but to stay with my current host.
These guys ignored my cancellation email and continued to charge me.. when I pulled them up on this, the advisor (Peter J.) told me he didn’t get any email from me, so I forwarded it to him and he said oh well he would have to pass it to accounts and let them decide in a few days - I heard nothing back from these guys after that.. not that I was surprised.
The following month I got another invoice from them and noticed more debits from my account.. when I contacted them again, Peter changed his tune and was oblivious to any cancellation request and said I will continue to be charged. It’s not even a direct debit that I can cancel, they kept my card details on file and will continue to charge me each month.
When i claimed a chargeback with my bank they threatened court action and said regardless of whether I use their services or NOT… they expect me to pay for the FULL TWO YEARS of service even though I cannot use it.
I have tried countless times to reason with them, offered them to keep what they’ve taken and just cancel my service and so fourth but they’ve come back with no settlement, no solution, nothing.. quite bluntly pay up or expect court action.
I would not recommend this company to my worst enemy.. there are so many genuinely good hosting companies out there that I have spoken to before, I’ve been in the industry for 15 years now and this is the FIRST COMPANY I have ever found to act in such way and hold someone to such a contract.
Worst company I have ever dealt with in my life… AVOID THESE GUYS LIKE THE PLAGUE!!
4 weeks ago
Nuski Stackz
Excellent company with excellent staff – can't be faulted.
5 months ago
Jesse Burgos
Amazing Customer Support... Have always been there when I've had issues.
4 weeks ago
Austin Turman
The Support team have been very helpful and on the money sorting out my problems.
3 months ago
Danielle Owens
Good service and does "what it says on the tin"!
4 weeks ago
Eboney Grieve
i Have spoken to 4 customer service agents regarding trying to pay for an invoice - the new system is not working and it won’t allow me to pay online with credit card. Not one person has been bothered that I cannot pay and they have just taken the website offline.
6 months ago
Kelly Rennie
always extremely helpful and rapid service
4 weeks ago
Andrea Cerioli
Very helpful and excellent customer support
5 months ago
Anna Henschel
Great service from a fantastic team
4 months ago
Cary Pebley
great service
4 months ago
Toni H
Highly Recommended!
4 months ago
Maria Martinez
Service is top notch
7 months ago
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