Barons BMW-MINI Kentish Town Servicing
Car dealer Barons BMW-MINI Kentish Town Servicing, 1 Browns Lane, Regis Rd, London NW5 3EX, United Kingdom:
220 reviews
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Address: 1 Browns Lane, Regis Rd, London NW5 3EX, United Kingdom
Website: group1auto.co.uk
Phone number: +44 20 3733 0257
GPS coordinates
Latitude: 51.5501163Longitude: -0.1453234
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reviews
Austin Elliott
GREAT customer service. Chris was so helpful and they did a great job with the car service. Easy check in and out during Covid. Car was also returned washed. Thanks!
2 months ago
Jeff Hendricksen
The worse experience from a service possible. My BMW got brought in for a recall. While it was in for the recall I decided to get it serviced even though I didn’t need but thought I might as well while it was in the garage. The couldn’t fix the recall as their camera was broken! I got the car back in a state. It was dirtier than when I dropped it. Barely an apology with excuses like ‘we’re doing our best’. Not acceptable under any circumstances. Terrible service along with horrible customer service. An embarrassment to the BMW brand.
I had to take the car to get cleaned straight after. Not what you expect to have to do after a >£400 service! Complete shambles.
9 months ago
Debby
Professional attitude.
They updated me all the way through the service.
Asked me if they can proceed and how much will it cost.
At the end they sent me email and text messages with full report with short video.
I like that.
No hidden costs or extra charges.
Well done Barons.
Stefan Labuda
2 months ago
Christopher Morrissette
the general consumer revel in became excellent: from the initial reserving, attending to the Barons BMW Centre in which i used to be welcomed via a totally nice man who directed me where to park (i found it very helpful), speakme to a woman at the reception table who explained me courteously and in reality subsequent steps and replied all the questions, to the technique wherein the car changed into inspected and i received text message, electronic mail, name, car fitness take a look at video with specific listing of work needed to be finished and fee spoil connected to it. Mario turned into beneficial and affected person with all my concerns and questions I had. All finished on time in a expert way. The humans, conversation, service from BMW were top magnificence.
3 months ago
Teresa Brunetti
Going to this branch is easy, but when you want to get your car delivered, you create the conditions that you have to pay a lot. After three months I had to lie down in front of the door for a little trouble so I could get in my car and I paid £3600 just for nothing.
I don't recommend going there at all
2 months ago
Charles Rogers
The booking on line, communication and self check in was really easy. After checking in the discussion about what was booked and needed was very professional. Pick up was well done. From this experience I would recommend Baron’s for service it was much better than another BMW service team I have used previously
2 months ago
Kevin Li
The overall customer experience was outstanding: from the initial booking, getting to the Barons BMW Centre where I was welcomed by a very nice man who directed me where to park (I found it very helpful), speaking to a lady at the reception desk who explained me politely and clearly next steps and answered all the questions, to the process where the car was inspected and I received text message, email, call, vehicle health check video with detailed list of work needed to be done and cost break attached to it. Mario was helpful and patient with all my concerns and questions I had. All done on time in a professional manner. The people, communication, service from BMW were top class.
7 months ago
Daisy Lizada
My service and MOT were so easy. I dropped off the car and they kept me informed by text as to when it would be ready and what the cost would be. I wouldn’t go anywhere else!
2 months ago
oli khan
Had to take my car in for a warranty claim. It was really easy to make an appointment and the work was done quickly with no issues. Just wish they had a loan car service. Otherwise all good and liked the health check video they sent afterwards as well.
2 months ago
Tim McDonald
Barons, I’m afraid, have a “Covid” policy which is far more stringent and aggressive than it has any need to be. I saw a rude and officious receptionist barking at a customer who wasn’t wearing a mask and demanding he stand outside in the cold, even though the large reception area was empty, the man was exempt and had politely told her he’d been vaccinated. With infections down by about 90% and a majority of the population now vaccinated, her behaviour is not acceptable. In fact, that sort of rudeness never was. And the charges at Barons are inexcusable. £700 for a routine service is simply wrong. Twice the price of skilled reputable garages elsewhere. Given that they charge so much, you’d think they’d at least try to give their customers a good experience. They close at 5pm, no doubt blaming “Covid” for inconveniencing their customers still further. The one star I’ve given is for a man called Simon. I think he’s the manager. He is superb and must spend most of his time trying to placate customers who’ve been outraged by the charges of his employers and the conduct of his staff. If Simon ever opens his own garage, I’d be there like a shot
3 months ago
James Burkett
Great service, professional and friendly staff, not expensive as I expected, quick and without delays service
Highly recommended
Will be using it again
1 month ago
Michael Gilbert
Good customer service and honest advice. Service was cheaper than expected due to garage recommending I don't need to carry out all items I thought would be required.
Will happily use again.
7 months ago
Rick Hedrick
We have received fantastic professional advice upon the problem we had and miss Chloe resolved it to our most satisfactory . We do recommend to use this garage
1 month ago
Carter HINE
Booked car for warranty issue. Generally fine and the issue was corrected. However two things bothered me:
1. No communication throughout the day. After calling them twice and finally getting an update I was left with 15 minutes to collect the car before closing.
2. They do not clean your car due to covid when servicing. I'm not sure whether this is legally imposed on them, but in any event it makes no sense: they're happy to operate your vehicle but cleaning is considered high covid risk? Nonsense!
2 months ago
Willie Tillman
Very good service. Get deal of information provided. Definitely recommend taking you Mini here. Great deal of knowledge and professionalism. Very high standards including COVID-19 procedures.
5 months ago
Martijn Beelen
Friendly staff and very good service. Brought my BMW in twice already and have been very happy with the customer experience. Will highly recommend to anyone that’s lives close.
5 months ago
E E
Excellent customer service. My iDrive screen kept resetting and I thought the unit may need replacing (which would of been very expensive). Took the car here. Check in was straight forward. Received a call a short while after by one of the technicians who was great. ExplainEd the process they would go through to find the fault and gave me an initial cost for diagnostics of around £200. I was like ok do what you have to do. The technician asked if I needed the car back the same day to which I replied that would be great. I received a call later in the day to say the car was ready and thankfully the unit just needed reprogramming but the great thing was they reduced the diagnostics charge by over 50% as well. Super happy!!! Great place and great team. Very professional and friendly. Great job = very happy customer!!!
10 months ago
Ty Moffett
Terrible, won't allow medically exempt from masks into the showroom/parts department, they ask you wait outside like a dog
1 month ago
Pamela Townsend
Great level of service. Good contact prior to dropping off car for MOT. Clear instructions and good implementation of safety measures considering covid. Good communication throughout and well informed, (Thanks Chris!)
Car received back in great condition as always. Dependable, excellent staff.
7 months ago
Eddie Merced
A happy customer. They are fantastic, professional and helpful, great customer service. I would recommend!
4 months ago
Haley
Thought I’d leave a review from a number of my experiences at bmw Kentish Town as seeing quite a low rating for some reason. I was weary coming here, based on this rating, but has been pleasantly surprised each time I had my car serviced here. A couple of times someone actually came to my house with a replacement car.
Every time, and there’s been four or five, the mechanics would do what they said they would, promptly, and (pre-covid) clean and wash the cars. Booking the service by phone is easy and calls are answered quickly. Once I was able to use one of their rooms (and, sssh, a mouse as I forgot mine) for two hours while a problem was being fixed. The staff is pleasant, coffee and biscuits and water (pre-covid) abound and offices comfortable.
All in all, just can’t complain. Plus they are reasonably priced and conveniently located.
Will definitely be coming back.
2 months ago
Alice Brin
Car went in with a small issue. I was kept informed of the progress regularly which meant I didn’t need to call up to chase. That for me is the biggest positive I can give.
Thank you for fixing my car.
5 months ago
Dan Desrochers
Was very professional with reminders sent beforehand, staff to welcome you when one arrived and a quick process to leave one’s keys safely and securely. Was texted and called when the inspection and MOT had been completed, well within the time window that had been provided. Very happy with the experience
7 months ago
Asgg Hgfdd
I dropped my car off for scheduled service. The staff and product was excellent in every way. Communication was very good. The drop offkiosks worked just like they should. The car was finished on time. Streamlined operation that works well. Thanks.
8 months ago
sarojanie persaud
Easy to book; good checking in and checking out procedures; all work completed on time. Chloé kept me well informed.
5 months ago
Brandon Carroll
First class service very grateful. Many thanks Gerald
3 months ago
Nestor Restrepo
The experience was satisfactory in all the circumstances. However I do have a complaint. The reason for the visit was that my car was due for its MOT. Prompted by an email from BMW I called Barons (where my car has been serviced for years) on 25th January to make an appointment. The person I spoke to, clearly aware of the expiry date of my current certificate (15th March), advised me that the earliest date for the MOT if that expiry date was to be preserved would be 15th February. That was a mistake. The earliest date was in fact 16th February (28 days before the expiry of the current MOT certificate). My car got through its MOT but because the test took place on 15th rather than say 16th February the certificate will expire on 14th February 2022 rather than 15th March 2022. When I drew this to the attention of the lady on reception she explained why the certificate had the earlier date without accepting any responsibility for why this has happened. Not a big issue, but irritating and clearly not my fault. An apology would have been in order.
5 months ago
Peter Bakker
I enjoyed a well organised visit and collect
So much better than the bad old days before Barons took over
Good Covid procedures including slick remote check in
Well done a happy experience
7 months ago
Nawon Choi
Unfortunately, they told me that the car would be ready after 3:30pm. I went they with my 20months old child as I needed to go and meet my wife with other 20 month old child. They called at 4pm, while I was on route to say they needed another 45 minutes to MOT the car. They car was eventually ready at 5:30pm and while driving home I found that they had not fixed the issue I took the car in for in the first place. Which I also paid for as well!! The manager agreed to call me yesterday to discuss. No call so far. I will take my complaint to BMW UK.
11 months ago
Jocelyn Friel
Car was in today for some urgent work. Not only did they accommodate my urgent late booking but the standard of customer service was excellent. Highly recommended.
7 months ago
Talent Acq
Friendly and professional reception in the morning. The check in system is brilliant. Phone call to let me know car was ready and again friendly and good when picking up.
7 months ago
Alexander Garavito
I was happy with the service but the reception needs to be a bit more polite otherwise everything was fine I recommend them much better than Parklane service
5 months ago
Awesome Coder
Really very accommodating especially in relation to COVID. Sensible and pragmatic advice on work really needed
7 months ago
Jimmytanner Tanner
Great experience very welcoming. Works was carried on time. Very smooth process from start to finish.
6 months ago
Nicholas Teodori
They were very professional and responsive. The video diagnosis of the problem was particularly informative.
2 months ago
Dannie Knuckey
Booked my car service online. On arrival a staff member directed me to a parking space. Registered my reg number on kiosk and left keys in box. Found whole experience simple and efficient.
6 months ago
Trisha Mayes
Service efficient and good especially with comprehensive safety arrangements. The only problem is the incredibly high price charged for a standard oil and filter service. 2 years ago I was charged £217 this week £387. No justification for this massive increase. I heard other customers whilst there also complaining about the high charges.
Jeffrey
10 months ago
Francine Sheffield
Speedy, efficient, helpful and thoughtful service. I could not have asked for better for an MOT.
7 months ago
Denis Carroll
Excellent service- very plain speaking and helpful.
1 month ago
Shafak Alsaeedi
Barons Kentish Town are a very friendly and professional group, I have used them a few times to service my BMW and found the staff and quality of service excellent,I would definitely recommend them and will be using the dealership again in the future.
6 months ago
larissa lastinger
Good communication about the check on the car. However badly let down by not posting the revised posting times by the key drop which still said 6.30pm If you had had an updated notice there then that would have prevented a lot of stress when the car was picked up at 6pm. Also should have had a person by key drop to assist and point out new times. During all the communication about the car I was never told about the reduced hours.
9 months ago
Joe Baxter
I am pleased with mini road side assistance service, they had come on time, kept me informed along the way of my car’s issues. Thank you to Ryan for a smooth customer service, well efficient, he kept me informed and had done everything on time. It was hassle free, swiftly organised which made me happy, so I will continue using their service.
5 months ago
Terry Green
Given that the service took place during Covid restrictions it was fine.....but
For the second time Barons tried to charge me more than they’d quoted (in writing) for the work.
Also, not valeting or even washing the car ‘because of COVID’ is BS. Car washes are open. So are car valeting services
7 months ago
Steve Nagy
Excellent service from Barons BMW-Mini Kentish Town.
Very efficient booking system and keeping me updated on progress.
4 months ago
Erica Richardson
The service is excellent. Mario has been very helpful.
5 months ago
Erum Hyder
Very professional and knowledgeable staff, process for checking in was simple and easy. Kept me informed at each stage and made me aware of what needed to be done to ensure my car was safe and roadworthy.
Overall good service
5 months ago
Anthony Rudd
Smooth process. I like that I can drop my keys off at out of work hours. I am informed through out the day by phone calls and messages about the progress of my service. Great!
9 months ago
Khamila Mayes
Given the circumstances Barons Kentish Town / BMW - mini have done a great job to welcome, manage and deal with their customers. The service was dealt with efficiently and effectively in the branch.
My issue is with Mini UK / BMW generally who are not honouring or making any concession for the warranty or service plan that expired during lockdown. Their stock answer is they extended it until the end of June, but where was this communicated, how could the service take place when my branch was closed until beginning of July and could only get booked in yesterday as the first available appointment ?! Customer Service complaints department was totally unsatisfactory offering nothing !!!! We all understand in these times businesses need to re coup money lost but what about customer satisfaction and helping the customer at these times through no fault of mine ! So cross!!!!! ????
1 week ago
GauardiaN x
Our car was picked up by BMW breakdown and taken to Barons.
We had a flat tyre but did not have the lock but to take off the tyre.
It was not a problem for Barons who changed the tyre without any problem.
Really happy with their service.
Stuart
9 months ago
Mike Baggett
Excellent service as usual. Shame that COVID has stopped them from cleaning the car. Mine always looked like new when I picked it up in the past. Hopefully next time...
6 months ago
