Better Healthcare Services

I originally gave it a one star, then I was cajoled into changing it to a higher rating by one of their staff, who called me at home (on a private number they have no right keeping) because for some reason they thought their poor pay, poor working conditions and inept office workers such as Charlie and Bonsu, the senior manager that sees old people as free bags of money, made for a pleasant working experience. Do not risk your welfare working for this company, and if you are thinking of using them for a relative, I assure you such a choice will lower your loved ones life expectancy. I left after reporting them to CQC and Brighton council, such were my concerns over the atrocious quality of the carers they provide. They then lied to my next employer and said I left without notice despite the fact I had handed it in multiple times. In the end I had to block their emails because they kept sending me rotas.

@Tania Nealgrove (below), just don't pay their invoices honey, all these private companies are either money or career driven so they'll soon perk up and respond if you're behind on payments. Hope your sister is OK however.

One of the best companies I have ever worked for. I joined as a trainee and worked up to a Management Position. There has always been a strong focus on career progression and I have been nurtured to reach my potential and beyond. A dynamic company that cares for its employees and clients and really invests in what it believes in. They always want to look for ways to deliver the best care to both its staff and its clients and will think outside of the box to achieve the impossible. I am proud to say I work for Better Healthcare!

Horrible agency to work for, just plain rude. Peters dean is much better ????

Worked for this company 9 months now, and I’ve been happy since day one. Very supportive and helpful staff.

Poor company to work for. Lack of care to employees.

This company took over my sisters care just over a week ago, we’ve had nothing but problems, she’s a type 1 diabetic and needs regular calls but they arrive when they feel like it, they are putting her at risk as her sugar levels are unstable, on not one single call have they stayed the allotted time, they are given 30mins but more often than not stay 15mins. Her flats a mess even though they are supposed to clean. Complained several times, half the time I get the ignored and when they do respond they tell me things will improve. Disgusting service.

Would give no stars if I could, they say you get payed 9 pounds and hour but only pay you 4.50 an hour, they expect you to get to 8-10 separate houses with only an hours travel time and on top of all that they are rude and un caring towards the people. Possibly the worst care company I've seen. Never work for these people. They will mess you about.

Absolutely terrible service. This company should be struck off. Why isn’t someone monitoring this place.. rude uncaring staff who don’t turn up or when they do decide to turn up try and get away with doing as little as possible! Disgusting, disgracefull company. I advise anyone please do not use this company many safe guarding issues and you will be putting yourself at risk!

Best care agency I've worked for. Very caring people and will go out of their way for staff and clients.

I've worked for this agencey a year and I feel that what you put in you get out of this company and the support over the phone is proffesional and helpful. Good handover and informed introduction with new clients which can be hard in this modern lifestyle we all are living in today. Recomend better health care to anyone who wants a care company that cares.

Worse company to work for ever! Stingy and unsafe! Avoid!