Evington Road Post Office
Post office Evington Road Post Office, 189-191, Evington Rd, Leicester LE2 1QN, United Kingdom:
47 reviews
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Address: 189-191, Evington Rd, Leicester LE2 1QN, United Kingdom
Website: postoffice.co.uk
Phone number: +44 116 273 8517
GPS coordinates
Latitude: 52.6247972Longitude: -1.1062435
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reviews
Larry Walls
You can go there and get the service you require, such as postage or banking deposit etc.
However, don't expect anything else. The service is non-existent and rude, they run a bizarre system with postage on one transaction, but buying envelopes would be on a separate cash only basis.
Lastly, the staff/owners bring their little kids into work, I saw a baby on the counter in a bouncer and a crib and toys behind the till for another child - not the place for kids.
6 months ago
Richard Wehrman
Deserves 0 star! Appalling service staff are so rude and arrogant. No sense of customer service so unhelpful. So sad this is my local post office. Will never use this post office again in my life. Babies crying behind the counter lol its a post office not a nursery! Need new owners asap!!!
4 months ago
Rachel Morton
The gentlemen (to be polite) at the front shop till is very rude and not helpful, instead of explaining when asked an unsure question, he responds always with short and sharp answer, you feel silly for asking a simple question, this equates to unhelpful and awful customer service. Not welcoming at all. A smile goes along way. I am looking at alternative post offices. I hope they read these reviews and mend their approaches with customers.
6 months ago
Jenna Pye
Complaint about Evington Road Post Office 189-191, Evington Rd, Leicester LE2 1QN.
Worst Customer Service Ever. Never happy or cheerful staff, always miserable. I took around ten parcels to post and needed receipts. The lady refused and said they only allow up to 5 parcels. That's nonsense!! Where does it state that?? I'm not happy. I want to know what you are going to do about it? This was on Saturday 07/11/20 at around 12.40pm. Served by a slim Asian lady with long hair.
7 months ago
Mary Estes
After my 10 years loyalty to this post office, I can say that one agent (Male) has been very rude, aggressive, no manners, no greeting, unprofessional customer service provided to me, he asked me weird questions of my parcel, he wanted to charge me high price. I went to another post office where I knew staff very friendly, polite and professional where they charged me correct fees without ask very strange questions about my parcel. However, I will never ever use this post office anymore and I won't recommend it as it is very complicated and stressful. I may give rate MINUS TEN (-10)
9 months ago
Matt Wimberley
Be carefull, they try to cheat about ''missing'' parcels. They told me they didnt recive mine but when i came back with my partner finally they found it. I checked track and trace but thay still tryied make me stupid
5 months ago
Cathy Lee
very rude customer service is awful literally want you in and out and this was before covid
1 month ago
Kevyn Orr
This place needs shutting down... their service is appalling. They aren't helpful with anything. You ask them a question as your unsure of anything and they should know the answer as they run the post office they give you a blunt answer.
Think they overcharge for some of the service.
Only go to this one as it convenient but I rather go somewhere else that give proper helpful service.
They have poor que management with or without covid presence!
7 months ago
Alexandra Wilegus
As an OBA and Pick and Drop customer, I've had to endure the miserable and unprofessional behaviour of the 'postmaster' and staff at the Evington Road branch (LE2 1QN) on more than one occasion. This, sadly, is my 'local' branch and was only using them reluctantly due to the lockdown requirement to work from home and not to travel unnecessarily. The 'postmaster' has now effectively removed all Royal Mail services forcing OBA customers to find alternative means to get their post into the system. What will it take for Royal Mail to remedy this and give us a post office we deserve?? One that actually works for the community and treats all Royal Mail customers equally with dignity and respect!!
7 months ago
Patrick Bishop
I use it for banking, very quick and brilliant service
7 months ago
Diane Linnea
Probably it deserve 0 star!! Why would royal mail grant licence to store like this? Shameful.
The staffs are just not what you would expect to find at the post office. They are the worst staffs I ever met on royal mail outlet. Just not normal.
10 months ago
Chendra Reddy
Great place , the guy who is always on the left side when entering is great and speedy . I highly recommend this post office.
9 months ago
Saiyami Mehta
Awful place. Asked about D1 licence update a form post office issue, bluntly told to read the documents. Not a good experience. Will be reporting branch for poor customer service
I reported to Post Office HQ and advise people to do same
Thank you for your email about your experience at the Evington Road branch.
I’m sorry to hear that the service you received in the above branch was not of the standard you would expect from the Post Office and our representatives.
Here at the Post Office we expect all our representatives to provide excellent care and service to all our customers, and I'd like to assure you that the experience you described is not the kind of service that should be delivered by our branches.
We always take customers' feedback on board, and rely on it to improve the service we provide both locally and across our network. This feedback is shared internally so we can identify any ongoing issues, and action can be taken where appropriate.
Thank you again for taking the time to bring this to our attention and please accept our sincere apologies for any inconvenience you may have been caused.
1 month ago
Julian Streete
Male worker rude and unprofessional. 2 small babies on workplace. Never again
4 months ago
Roberto Velasquez
What’s the point having a telephone number if you never answer it. You’re supposed to be offering a service to members of the public. Appalling to say the least. Not even bothered at all that you’re loosing business.
2 months ago
Jonathan Gordon
Rude and unhelpful staff, they lack basic customer service skills.
10 months ago
Rose S
During this Covid19 lockdown and the fact that specifialy Leicester has gone back into a local lockdown after waiting 30 minutes in the queue and getting to the front I get told that its Cash Only.
What backwards place is this? And I get a rude response saying nothing more they can do.
I go outside to use their cash point and its out of order on top of that.
Go somewhere else.
11 months ago
Ajna Anil
My local post office all staff very polite and friendly always so helpful great little post office sells lots of different things very convenient also very happy with my service there.
1 month ago
Culvers Belleville
very rude and agressive. avoid!!
10 months ago
Jon Miller
I had bad experiences every time I visit the place. The young man seems to be rude on purpose as if he doesn't want customers to come, he just doesn't care.
10 months ago
Jay Guarneri
Workers are very rude.
10 months ago
Donna Saddler
Using this post office for nearly years. Last 2-3 years it going worse and worse. Men and his wife very unprofessional and rude. They keeping their baby at work place and customers need to wait until they sort baby out. Always unhelpful and angry persons.
2 months ago
April Holloway
Very very poor especially the woman who works there and the man who have demeaning tone and an absurd amount of rudeness.They don’t have the post office work ethic and I know that this isn’t how post office employees behave.If you do have the time go to the one on London Road which is around 5 mins from the evington one.
1 month ago
Scotty Hilliard
The service I received was appalling. The person was very passive aggressive and with extreme poor attitude. May need to consider looking more at their overall customer service and perhaps consider another line of work that doesn’t involve working with people.
3 months ago
Alexandros Patsikos
Staff are really rude and unhelpful.
8 months ago
Kara Whiting
Zero Rating for this post office. Unfortunately the staff at this post office are not friendly or welcoming at all. They have no manners, as I live nearby it's the nearest post office to me and everytime I go in they serve you very unprofessionally. They need customer service training urgently.
3 months ago
Ray Levy
I agree with a previous review that one of the ladies is racist. I really like this post office, they are very efficient and organised, however one of the ladies hardly smiles and its quite rude. She seems racist.
2 months ago
Aleisha Southerland
not nice person. not smiling. very disappointed
2 weeks ago
Karen O
Excellent customer Service. Very helpful staff . Zero waiting time in the queue . Will definitely visit again . ????
3 months ago
shashikant yadav
Excellent service and friendly staff.
4 months ago
Ashley Armour
Lady her name R . Kaur is rude person she is unhelpful and racist i will complain ASAP im sure all positive reviews are fake and scam but reality is that manager needs to find out solution for bad service. Especially with R . Kaur
2 weeks ago
James McCreary
Horrible place. I looked at review's before and felt they could possibly be wrong but they were right about this place.
I only went in as I had a freepost letter and just needed it sealed. So asked the guy at the counter if he could seal it with tape. Only a small amount was needed
He then said that he had no tape behind the counter. I mean seriously you are a post office. How can you not have that. I had to buy it in store and he just told me to go outside and put it in the letter box
I felt it was terrible customer service. This place needs to close down. It's a disgrace to postal services everywhere.
Never going back there again
7 months ago
Ross Britton
Friendly and helpful staff always smiling.child friendly.
2 weeks ago
Sellman Walker
I love going to this post office. The staff are friendly and go the extra mile for customer service.
6 months ago
Evangelist Opoku
Very rude staff..to much attitude..need to be more polite to there customers
5 months ago
Neil Wolfe
They always pressure you to buy more services. Very aggressive staff when it comes to serving you. Should bear in mind that they are a service offerer. Check carefully before you go in and say NO. Also really slow service due to pushing extras. Be prepared for a long wait.
10 months ago
G Easy
Always trying to sell something like insurance or other post office services. Have had to challenge postage prices to ensure best value for money - strongly recommend research online and weighing items before going to this post office
10 months ago
Meghan Hitchens
RIPP OFF Post Office, like walking into Arthur Dalys car showroom, tactical pitches to lure you into buying insurance, tracking and upgrading to special next day delivery by clever questioning. Seen plenty of elderly people being questioned like "is it valued over x", "is it important", "does it need to get there on d day" then you need to send via special delivery etc, they go in for £2 postage and end up being sold a £7 service, disgusting, they need to be reported for their hard sells, the wiser ones say no, but I have seen lots getting dazed and just giving in, they probably walk out and think what hit them. Should be ashamed of yourselves, there must be a commission structure incentivising this hard sell.
7 months ago
robert lorimer
very very help full and excellent service thank you all.
6 months ago
Mary English
Most rude staff very arrogant... no manners at all....
4 months ago
Jeffery Sumler
UPSELL! UPSELL! UPSELL! I appreciate it can be thought running a post office but try not to deceive customers. I still frequently get asked in a deceptive manner. Queues are awful, no management skills at all.
10 months ago
Ryan Blarg
management is good, and also help full,. service is excellent
5 months ago
Mississippi Sunshine
Absolutely terrible that lady ketty or kitty worst service ever talks to u like your a piece of s**t. Hate it.scammer conwoman.. The lad salman is a diamond thoe..
1 week ago
Aaron Tyler
The staff here needs training. They're very rude and aggressive. very unprofessional !
2 weeks ago
Scrapbook Cove
Very bad service i will never go there again
4 months ago
Ella Agbettor
I would give it zero the times are a lie online I went today and it was closed
9 months ago
Jeremy schmidt
Shocking customer service, extremely rude staff, have no people skills this place is a joke
6 months ago
