Argos Shepherds Bush
Department store Argos Shepherds Bush, The Broadway, 19 The Broadway, W12 Shopping Centre, Shepherds Bush 19, London W12 8PP, United Kingdom:
115 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: The Broadway, 19 The Broadway, W12 Shopping Centre, Shepherds Bush 19, London W12 8PP, United Kingdom
Website: argos.co.uk
Phone number: +44 345 165 7015
GPS coordinates
Latitude: 51.5038701Longitude: -0.2190374
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reviews
Britt Ann
Lovely and helpful staff
I got a confirmation for my online order ready for collection within 2 hours of placing the order even though it said it was going to be ready the following day! Amazing!
2 months ago
Bryan Cutter
Had to get a new Asus laptop, needed one quick for work so a bargain in argos and this branch was quick to provide, with all the commotion going on this year I was impress with the service, didn't need to wait long, only downside is I was told that yo can't return laptops if you open the box, and switch on the laptop so I guess I'm stuck with this
6 months ago
Krystal T
Gave my partner my Argos card to go pick up a purchase and he was refused because the Argos card wasn’t his they told him to go back in 20mins because the manager was on break went back and they refused it again. Waste of time as we live 50 minutes away from this argos. I called and the manager picked up saying no one refused nothing and she was not on break saying I was basically lying. I cancelled my order and straight away placed it with a debit card, for it to be cancelled straight after. If they didn’t have the product they should just said it instead of making people waste their time!
2 months ago
Kristen Wozniak
Really friendly and helpful staff. Was helped by a spanish girl (sorry didn't take her name) who gave me really good advice and then by max at the till who was really friendly and helpful too ????
5 months ago
Adam Chesler
This Argos outlet is in the W12 Shopping Centre near Shepherd’s Bush Station.
Staff are friendly and helped me with my queries.
Self help kiosks are easy to use and easy to make payments.
Services are quick too.
4 months ago
Melissa Cooper
A great range of products from household to clothing toys and much more
4 months ago
Jarret Imes
friendly staff, good location
7 months ago
Katherine Cook
Lovely and helpful staff . I arrive at closing time and they were kind enough to still give me my order. Its pickup only during lock down That was very kind of them.
6 months ago
Andrea Rhone
slow service but good staff
3 months ago
bill shamam
I have had to pick up an order already ordered, although it was the queue, everything went pretty fast
4 months ago
saigon Bangkok
Lovely lady at the front . Man at the counter grumpy .
Store is not stocked well as always when I want to collect item from Bush is not available for collection .
Also if you need to returned item you have to take it back to Ladbroke Grove Argos in SainsburyS .
6 months ago
Anne G
Item out of stock so I called repeatedly to check when it would be back in stock. Finally confirmed it would be back in stock today. Called 6 times already this morning as its still displaying as not in stock AND they bumped the price back up. Useless
6 months ago
Nikki Wilson
I love the catalogs and all the purches you can make
7 months ago
jere gann
Quick helpful and efficient staff no waiting no long ques
7 months ago
Ashish Jain
Lady at the front was very friendly and helpful but the two men behind the counter were grumpy & useless. They need training in customer service
10 months ago
Harold Heekin
I went to this store On Sunday 24/11/19 .
I waited in Queue with my girlfriend to get served as she wanted to buy 24 Piece Stainless Steel Cutlery Set for £5 .
When we were served , lady at counter asked my girlfriend to prove she is over 18 , I though this was silly as she is 34 years old and she never been asked ID . End of day my girlfriend had to give me the money and I showed ID to prove I was over 18 as I was 20 years old , the lady served me but had to return the change to me what I gave back to my girlfriend.
I felt sorry for my girlfriend as she was annoyed about this .
Also waiting time to be served and collect item took a while , only 3 staff on duty . I think in busy periods could do with more staff on duty.
Overall my girlfriend happy with item.
KEN
2 months ago
Shivam Singh
After being a loyal customer for so long. Today I had the worse experience ever with the customer service.
I placed an order (single bed for my child). The order delivery was confirmed for a date and fixed hours. I ask for the day off at work to get the delivery. After waiting for my delivery be done the whole day at home, I didn't received. I called customer service which say to me that is the reason why my order hasn't been delivery it was a problem on the system. Alright, let's arrange another day delivery. All good, they offer an alternative which was a blow up bed for my child free of charge and a new day delivery with specific spot hour delivery as I wasn't going to miss another day at work. The manager Jonathan, agree with me to delivery after 3pm so make sure that I was getting my delivery and don't have to miss a day at work. What a surprise, today I received an email that my order will be delivery between 10.30am to 12.30pm which is NOT we agreed at all as they are supposed to have NEXT DAY DELIVERY (absolutely a lie) and specific slot delivery to be chosen. I called customer services expecting my problem to be solved for them as it was not my mistake at all but what another surprise, the manager on shift didn't help me at all. He say, he can't contact the delivery service and he is not able to help me at all and end our conversation hanging up the phone when I was talking to him. Very rude! I can explain how I am felling right now; disappointing, furious, very frustrated...Customer service is awful and distinguishing. We are going to miss our delivery and my child is going to have to sleep in a blow up bed for who know how many days more!!!! How a big company like Argos cannot sort out a minimum problem like this!!! This is a joke!!!!!
3 months ago
Trude Traunicht
Absolutely disappointed with how badly they treat elderly and disabled people in store before both lock downs and the way they speak to you is disgusting they should be ashamed of there self's, they also give out fluse information about refunds it dose not take 7,10 working days at all it takes 3,5 days if you actually speak to the customer service contact center.
7 months ago
Eric Yang
It was a pleasure visiting this store the sales assistant named Mahmuda was exceptionally helpful and assisted me in my queries, unfortunately they didn’t have exactly what i came for but had something really similar for a cheaper price so its a win-win situation. Really commend Mahmuda for her wonderful assistance and she really does deserve a pay rise or some sort of formal accreditation for her work.
3 months ago
Scales Gear
Just popped in in the morning and April was so lovely and helpful thank you so much!!
1 month ago
Chris Gu
Ive never written or left a review for anywhere in my life but I feel compelled just to let anyone know who’s thinking of going here. Don’t. Completely unfriendly and useless staff.
3 months ago
Jose Allende
Cheap wwe stuff
5 months ago
Tisha Pendleton
BEWARE IF YOU BUY SOMETHING AS A BIRTHDAY PRESENT!!! I had bought an item on the 3rd of April, for my partner's birthday, to be delivered yesterday, just in time for the birthday reveal. I was called at 7 am on delivery date to be told they no longer have it in stock, and they couldn't deliver. I was told that I could get an alternative, of course everything that matched what I had bought was more expensive and I was told that once it's been delivered, they might look at a goodwill gesture for the inconvenience. This is no inconvenience, Argos have single-handedly ruined my plans for my partner's birthday, plans that I had made more than a month in advance. Needless to say, we will never purchase anything from Argos again, as they don't deserve our custom.
2 weeks ago
Jacqueline Nesbitt
Machine wouldn't accept my card. I needed to walk home and place the order online (with the same card).
After walking back to the store, I spent 10 minutes waiting in the collection line. I'm actually still waiting in line as I write this.
Over an hour of waiting and walking because their payment systems and delivery are broken. Rather disappointed.
1 month ago
Khamisah Ramlan
Quick delivery and reasonable price.
I bought baby pusher but the didn't not have it in stock, therefore I accept to order it and deliver it to my home address. So I received it very fast.
4 months ago
Prateek Gupta
This Argos is at best, alright. The staff are slow and sometimes a bit useless and the tills are most of the time understaffed. However, I have used it a couple of times for eBay click and collect which has been helpful, but this is the only reason it gets 3 stars not 2.
4 months ago
BARBARA CABRERA
Very friendly and helpful staff with a good sense of humour. Despite the screaming kids they kept their cool and apologised for keeping us waiting because the items were delayed but I honestly didn't feel I waited long. Brilliant place to do a quick shop if you have reserved your item.
5 months ago
Scott Ries
Wouldnt normally write a review of a shop but this place is a joke. Unacceptable waiting time, it was if the whole place was acting in slow motion. Never again.
3 months ago
Hope Harris
Have been coming here for many years. Is normally a good store. However I think changing the look of the store was not a great idea. They should've kept things as they were.
4 months ago
MsMyla Ricci
This Argos three ladies staff was awful. Made me so many rounds and end up having nothing. They are not helpful at all. Never come back. Very poor customer service
2 months ago
Aisha Montgomery
Seriously, one of the worst and slowest Argos out there. There's no such thing as a Fast Track, as everytime I purchase online, I take almost half an hour to collect. I don't know if its management, lack of personnel or simply bad employees, but this is at least the 3rd time I've had to wait around for my collection. And I received a text advising my item was ready to collect 3 hours before!!
4 months ago
Melba Brown
beware you pay full price but they knowingly give you a used returned product. Which is a bit gross if you get anything kitchen/food related
3 months ago
George Moomaw
Really bad service ,under staff queuing for ages . took me 2 1/2 hours to get my stuff out. absolute joke . Really disappointed . Avoid going in there. Unless you you have plenty of time and wants a big parking fine .
6 months ago
Ashton White
Was told my item would be delivered on Friday 20th June. I went in and they said it was out back in the lorry and that they would call me in an hour to confirm this. I did not receive a call so went back at lunchtime and they now said they had no idea where it was. The man said he would chase it for me and give me a call the same afternoon whether it was good news or bad news. He never called. I still days later have no idea where my item is. Appalling service.
6 months ago
anan jarrar
Otis was great help and another lady very professional dispite taking a while as my products fault wasn't happening while I was in store but none the less delivered what i needed and my product was replaced. Good customer service
5 months ago
Amy Wilson
Will say at the start that the purchases seem to be fine.
Was at the store in the early evening. Other reviewers have mentioned long waiting times and slow service. Not a problem for me, given the time of day.
However, if you are served by someone who doesn't utter a single word to you during the transaction, it matters little about the queue. There was only a lingering disrespect felt by this customer as they left the shop.
I wasn't even asked if I wanted a carrier bag.
10 months ago
Adomas Aleksandravicius
Generally was run down, with the place needing renovation for rather a long time, further there was rather a long queuing time however this has since been rectified.
The store has been renovated and caught up with stores across the country so it has improved.
The customer service can vary from time to time and however, it is clear the place is improving.
2 weeks ago
Anjali Punjaparambil
I really wanted to write this review weeks ago. I had recently moved to live near by this place, so this has been my local Argos where I shop regularly. Simply, Every time I come to either get new items or collect any reserved ones, it's been worse and worse. It's been so bad experience that I really recommend whoever is responsible to close this branch. The staff are way unprofessional and ALWAYS , I need to wait for 15-20 extra minutes just to receive my stuff although it is said on the screen 'READY TO COLLECT. Such a failure branch and Make your way immediately to another branch if it is any convenient for you. Thank you for reading.
2 weeks ago
Rhianna Pollard
I have had mixed experience ranging from polite & helpful through to absolutely dreadful.A lot depends on how busy they are so try and pick a quieter time otherwise be prepared for a wait!
2 weeks ago
Cathy Murphy
Bit too basic, when it works it's good. Staff do a good job but sometimes it doesn't quite work out. Seems a bit basic.
8 months ago
Angela Allen
The staff are very helpful and the refund is very quick .
One suggestion is to upgrade the system on the store mby same as the one in Kensington h.st.
9 months ago
Carol Kusel
This is one of the worse stores ever! I am visually impaired, and can not see the order numbers...however there was only 2 people working in store today! One very obnoxious and rude young woman! I have her my order then before she did anything else, I asked her if the item was the regular two seater sofa, as the price had changed! She said 'yea' well it wasn't was it!!!! I went back to her and she told me that they would not be able to refund my payment for 3 days, though I just purchased it! I explained to the very rude woman...that I did ask her if it was the right item...She claimed she said it was a chair! I maybe regested blind but my brain is in perfect working order. Argos have completely cleared out my Account in one morning!!! No shopping for me this weekend. PLEASE BE VERY CAREFUL WHEN ORDERING FROM ARGOS IN SHEPHERDS BUSH! The staff still need training!. ????????????????????????????????
2 weeks ago
Derek Fritsch
Disorganised; short staff and long queues!! Chap was helpful but yeah not in hurry to return meeh!
5 months ago
William Matheson
Worst service ever. Never go back again. There was a problem with the collection service so they offered me to cancel my order and to order it again in the shop, and then collect it; which I did. Some days later I realised they charged me twice for the same order. Try to contact them on the phone but nobody picked-up the call. Went again to the shop and they said it will take 7 working days to refund the cancelled order. It's been 10 days now and I haven't get my money back yet. NEVER AGAIN WILL BUY AT ARGOS.
10 months ago
Tom Jedli
If you're planning to order from eBay and pick up here, don't bother! Atrocious system of eBay package storage. They constantly lose eBay packages. There fast track queue is a job, because it basically barely exist. The queue system in general is a mess.
6 months ago
Amanda G
Have visited several times to collect pre-paid items and ebay deliveries. While items have always been in stock and in fine condition, each time the staff have been disengaged and often absent. Collection has always taken at least ten minutes and communication with the staff is difficult. Staff were often calling to each other while serving and did not speak clearly, making it very difficult to know when they wanted something from you or were simply speaking to someone else. Not friendly and I avoid using this store if I can.
8 months ago
Jordan Farewell
I bought a speaker that proved to be faulty. Previous purchases have been as problematic with missing functionality - so check the product before you leave the shop. I returned the speaker and there was no word of apology or acknowledging the inconvenience. Last time I use Argos.
7 months ago
Jaime Plumley
Staff are always in some kind of mood, they give poor customer service. The waiting times are ridiculously long. As a whole altogether it's not very good.
2 weeks ago
Tim Bennett
have been customer with argos for years..fast track loved it Until the manager from shepherds Bush refused to give me 2 items we orderd online worth 80£ only.
he deemed our transaction suspicious.
talked about fast track line is closed at 5pm and cannot verify the intergrety of the transaction .I.e fraud. I told him that my wife didn't reported it stolen why is it then suspicious I asked and who tells you the system or you make the choice.. he said we can deem it suspicious...
anyway he gave no specific reason apart if she lost the card today.. (as if I find the login details the same day lol)
I then called customer service and a chap called maximiliam helped me out. GREAT SERVICE SERVICE FROM HIM(say yes more!) He spoke to my wife and all got settled. the manager refused to take the phone from me btw saying he should call the store..(my phone displays the number I am calling mate) didn't bother arguing and asked maximiliam to call him ..finally he gave me my items. took more then 2 hours for a fast track
To end A chap before me got refused also for his fast track collection by the same manager he came from further down . 2 trips for you lad .sry for that awful experience ? my tip is try to say yes more and be more realistic on what is suspicious.
You seemed nice manager trying to hit your targets nothing personal but I know what customer service is. Won several mystery shopper article and am great sales person too.
depending on my next few trips again might change the review.
Big up. love
4 months ago
Robert E
The most baffling ordering experience I've ever had the misfortune to have to navigate. It is a miracle that anybody manages to successfully buy anything here.
5 months ago
