Right Choice Insurance Brokers Ltd
Insurance agency Right Choice Insurance Brokers Ltd, St James House, 27-43 Eastern Rd, Romford RM1 3NH, United Kingdom:
220 reviews
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Address: St James House, 27-43 Eastern Rd, Romford RM1 3NH, United Kingdom
Website: rcib.co.uk
Phone number: +44 345 555 0666
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Latitude: 51.5766282Longitude: 0.1866502
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reviews
Thania Rodriguez
Would actually like to give it zero stars ....seriously worst experience ever....their sale supposed expect made the mistake and trying lay the fault with me. Literally spent all day on phone in tears trying to get more money out of me for the second time. Not happening ...want to cancel just going round in circles literally day before the cooling off period absolute joke of a company. How can they treat customers this way and get away with it....several times just sat left waiting on phone for ages. Will be billing them for my phone calls as well absolute cheek.....
3 months ago
Qonnie Garcia
Agent Alfie very professional and easy to talk to warm and welcoming but also very informative and helpful
2 months ago
Larry Lewis
Excellent customer service spoke with shay he helped me go through my policy nice and quickly helped me get the right cover for the right price highly recommend thank you shay.
4 months ago
Anthony Bullock
Been with these nearly 2 years never had a problem! Dnt hassle you or nothing not like my list insurance company ! Will be a right choice customer for ever ! Even if my premiums go up ! Awsome company
2 months ago
Oguz Yucel
Stay away! There's a reason they are always the lowest priced quote on comparison sites. Once signing up, prices are always raised by some 'validations'. No one picks up the phone, you are on hold for hours! Once they raise the premium and you want to cancel, there's a fee to do so! Test this review and ring them before signing up, watch how long it takes and dont forget to ask them if the price will go up from what was quoted on the Internet. Its a method to reel you in. Pay the next price up and get better insurance. I've learnt my lesson after signing with them twice. Test this review.
9 months ago
Aki
DO NOT USE THIS COMPANY.
They are a con. Everything has an additional fee and nothing is stated in their policy.
I have had the policy for 4 days abs they want to charge me more than half to cancel.
I will never use these people again
4 months ago
bhargav ram
Shambles, was promised by 5 different agents that I will be given a call back and surprise surprise nobody has bothered to call me back, taken money from me regarding car insurance then rang me back saying they need to put me with another insurance company and was promised this other company would call me, and again no call from them but right choice insurance brokers taken the payment off me. So finally I rang them again went to there switchboard seems as if all there agents are operating thee switch board spoke to some lady who was laughing didn't listen to my enquiry and transferred me to a line where there was no answer, I stayed on the line for 58min and eventually gave up and then rang again and was advised a manager would call me back and again waiting again, money super market and this unprofessional company need to get there act together still don't have a clue what is going on with my insurance or who I'm with and what will happen to the money I have paid to this unprofessional Insurance brokers.
2 months ago
Mary English
I feel the quote could of been handled a-lot quicker as i had already entered all info on the renewal quote previous. To then spend 1hour 25 mins on the phone. Apart from that polite and courteous and stayed for a 2nd year. Update they still got my info wrong so dropped another star as this info is clearly important sort it RC!
5 months ago
Wala Ouersighni
I was impressed by both Sam and Paul . With their paitence and ease of manner. Both are a credit to your company.
3 months ago
Patsy Barthell
Fantastic work from Michael who managed to sort out my policy for me!
1 month ago
Ann Bertoli
i cannot express enough not to go with this insurer. I wish i would have looked at reviews first.
When people have left a review that this company is a scamming company they are 100% correct. Please note you have to do online share details to view your licence details on the dvla website and send it to them. You also have to send the front and back cover of your licence. This company will charge you extortionate insurance if a detail is out of place, instead of simply amending a document. they charged £900 for a change in address but not only that, when i didn't accept that price and i asked to cancel they said i owed them £700 and i was only with them for 2 months i refused and they dropped it to £200, just so show they were seeing what they could wheedle out of me. They claimed this was due to fees !!!!!! cancellation etc etc. I cancelled my direct debit and they used the card details on their system to take a further £170. They store your card so they can charge you reoccurring charges for the extortionate fees etc.
Take my advise or you'll be sorry its not Right Insurance But Wrong Insurance
8 months ago
Tiffany Brinkley
Do not deal with this company. My grandson organised car insurance through them via comparison website. He paid a deposit or £98.75 (first payment). They then told him they could not insure him because he had no proof of any NCD. They then said if he cancels they want a further cancellation fee and will take it from his account. If they can't continue with the inusurance then they are the ones that are cancelling it. So how do they get away with doing business like this. Rip off merchants.!!! I will be making a complaint to the insurance ombudsman. They should not be allowed to get away with this. The only got 1 star so I could post this.
3 months ago
Nancy Theriault
Very good service, they are polite, attentive & efficient. Recommend to all.
3 months ago
Jamie Morris
This company is a proper ripoff buy policy on December asking no claim proof and license did provide but after 14 days cooling of thy asked for validation and his giving me quote another £1400 extra I’m not happy and they cancel policy and charge me cancellation fee of £191 every one should report this company to financial ombudsman this company must stop trading
4 months ago
erica white
Agree with everything everyone else has said. I wish I'd of looked at the reviews before hand but! I saw a cheap deal, I NEED my car, I use it EVERY DAY, so I signed up and honestly...feels like I've joined the devil. Every letter is CANCELLED POLICY, CANCELLED POLICY, CANCELLED POLICY. I'm surprised they haven't asked what blood type I am! They don't do multi car cover or allow additional drivers. I've got two insurance policies for two vehicles AND the second vehicle insurer have sent one email and it's sorted... 6 emails deep with these... Having only had their insurance a week and the debacle is still ongoing. I can't wait for my first month to be over and I might cancel. And use the other insurer for both cars.
8 months ago
Brenda Cortes
We had been threatened to have our insurance cancelled due to an error, they then proceeded to tell us they cancelled it... enough of arguing with them I took insurance out with another company. We then received a message from RCIB stating that they had not received the documentation for the insurance to carry on,so ringing them and put on hold for about 25 minutes they were like no we hadn’t cancelled it we just needed the extra document (not said at all previously) unfortunately I had already started with someone else. Then got an email charging £180 for the cancellation (which I did not agree with but so sick of arguing with them) I rang to say I couldn’t afford that much so can we split over 4 months told that was fine... however still took £180 out of our account, luckily my bank recalled and blocked any payments going out until resolved, after being on hold for 30 minutes then being cut off I emailed them and they did apologise but state the £180 went out in error but they had set up for £44 to go out as well. This will not happen as bank as cancelled I have told them they will have to ring me and I will authorise payment separately.. would never recommend them they were bloody dreadful from start to finish .
3 months ago
John Jackson
great price ,i am happy with the service
2 months ago
Kathleen Chlanda
bunch of robbing cowboys, avoid, they take your money and give no refunds? i took bike insurance out in advance on 01/03/21 , my insurance was to start running from 10/03/21, i had not used my bike all winter, 2 days after paying for renewal insurance i discovered my bike needed too much repairs to make it road worthy so i decided to sell my bike for spares or repairs, , i contacted right choice letting them know the circumstances and asked for a refund, taking in mind the insurance had not even started, anyway the policy cost me £70 and they told me it would cost £60 for me to cancel , absolutely ridiculous, wish i had looked at previous reviews before i used this robbing company, avoid at all costs.
3 months ago
John Mcnabb
I spoke to lee who was amazing and sorted out a policy straight away.
2 months ago
Anthony Livingston
Ani, is very professional, polite and excellent at what she does. I’m super happy about the service I have been getting for the past 2 years. I will continue to renew with MarkerStudy as I have been getting 5 star service from Ani. I will happily recommend to friends and family too.
Sardar Talib Sorchi
3 months ago
Chad Chatman
You will need to provide a lot more information than with other insurance companies. I haven't had a claim with them so I don't know about any problems regarding payouts. The policy I have with them is under wrtten by Zenith seems to be exceptional value for money.
8 months ago
Iquana Peck
I was insured with RCIB for 8 months and made 8 successful direct debit payments. In the 8th month i changed my living situation and moved address, when i did move and called RCIB to update my address on the policy they decided to cancel my insurance. The reason they done this is because you pay a deposit and the last 2 months are free so i pretty much had only a month or two left and I was done but they decided to cancel the insurance and charge me £51 cancellation fee. Not only that but i cant get my no claims bonus for that year. This company pretty much done fraud on me and left me in a bad situation. If it is regulated by FCA someone needs to check how they operate. Not only that but when i spoke to the advisor on the phone to why they are cancelling the insurance the advisor "Andy Gray" started being very hostile on the phone and made me feel like i've done something wrong by changing my address. His service was diabolical, he made me feel like i was never a customer no customer service at all while I was still a customer and paying. My occupation stayed the same but on an email they sent me they stated that my occupation changed (this is also not correct) I wouldn't even insurance my socks with RCIB anymore. EVERYONE AVOID THIS FRAUDULENT COMPANY.
3 months ago
Colton Strohl
Samantha was very helpful and a pleasure to speak too. Ask to be phoned about around 14.30 and she done that. So very thankful to get that phone and call and get the insurance sorted today
5 months ago
Simone Dunn
I always had to request things more than once, and each time it takes about 30minutes, even more, to be able to talk with someone. I payed my policy in full at the beginning, but 2 times they sent me an email threatening to cancel the policy because I wasn't paying. Of course I resolve it calling, but you can imagine the frustration as they never answer. Of course I had issue getting my NCB as well, even though I requested it in advance after a week they didn't send me anything, had to go through the support team, who, after 20 min of waiting, sent me a link which wasn't working, thus I had to call again.
I 'm not complain about the support staff as they has always been friendly and tried to help, but definitely something is wrong with the company organisation.
4 months ago
Terri Burrows
Alfie was very professional renewing my insurance, very happy with the renewal and payment options glad I renewed with right choice insurance
3 months ago
stephanie Knerr
Sharna Was Great, she helped me beat my other quotes, friendly and professional. 2nd year now commencing.
2 months ago
Chris Coletti
Thank you, Alfie. Your customer service was outstanding.
1 month ago
Jennifer Franks
Good value for money and quick arrange all documents send over by Email. Happy to deal with.
4 months ago
MsEnergyhealer
If there was an option for a zero star I would have given that. It is the worst insurance company I have dealt with. I got my car insured 5 days before the insurance was actually expiring. After 6 days they called me to tell that I have made a mistake on my form and the new insurance premium would be approx 600 more than what I had already paid. As I was in my 14 days period I asked them to cancel my insurance as I was not ready to pay 600 more. They said fine but they will be deducting 135 from my refund for just 3 days of insurance. I have taken this matter to ombudsman. They are absolute fraud company, I am really surprised ho are they allowed to do business. NEVER DO ANY BUSINESS with them
7 months ago
Jose Ruiz
Lee was super helpful and informative throughout my policy process and provided the best possible quotation for me. Happy with my service so far.
4 months ago
Brittany Hankins
Poor customer service been waiting for call back for 6 weeks. Had some 0ne crash into me and I phoned them and been waiting ever since phoned up 4 times to be told we will call you back
1 month ago
Angale
Excellent Customer Service, She made sure I did fill in all details correctly which I didn’t , once all corrected details went in the system, the quote is the best going, from rest of the competitors,
Cheap insurance, Very happy and a satisfied customer I am.
4 months ago
israr pathan
I have been calling them couple of days. after long waiting no one response the call. once they receive call. they do not talk to me. on hold me they are talking with they are colleagues. so bad service i have ever seen. does not care customer. even though i emailed them but no reply at all.
2 months ago
johnna woods
Dealt with my new policy expertly and got me it cheaper. Great customer service.
3 months ago
Dave T
I bought online insurance from this wrong choice and my insurance was for 5 days later and I paid £250for deposit but before starting the date of my car insurance they said you have a mistake and your policy will be canceled. After8days they return £150 from my deposit in my account if there was minest star I would like to give them. Never buy from this company.
4 months ago
T Penz
Absolutely disgusting customer service, they charge absolutely ridiculous fees and given the current situation its disgusting how they treat customers. Avoid at all costs tried complaining ringing phone after phone just to be passed from post to post.
3 months ago
kunal nayak
They cancelled my policy due to not being able to insure me on new address. 2 weeks after the my policy stopped. They decided to take over £150 from my account without informing me about it. When I called them after over an hour on the phone got hang up on. No one could tell me why they charged me for it. Waiting on someone to resolve it
6 months ago
Lara Balint
AVOID AVOID AVOID they are there for just cancel your policy I think this how they ripping off people this not insurance company or brokers.Extremely avoid just pay couple hundreds pound more but get decent and proper cover. Poor and rudecustomer service experience never recommended never ever honestly
4 months ago
Jay Pearce
Shockingly unprofessional service. Will find any excuse to bump up your original quote! They are much cheaper for a reason! Once they got you, expect your quote to jump up! Say is because driveway is not a driveway scammer
6 months ago
Jen Smith
George was spot on! Quick easy and but me at ease. Astonishingly good customer service! Thank you George!
3 months ago
Sophia Greene
Stay well clear scammers
Took out insurance as the cheapest around
They kept trying to put there price up saying certain information and my no claims was not valid
Tried calling countless tomes to be on the phone over a hour and when i finally spoke to someone they would tell me that my no claim had run out
Then they took money out of my account against my knowledge and then email me saying i still have a outstanding balance for the same amount as before
Please stay well clear of this company it is taking peoples hard earned money and cancelling there insurance within 1 month
3 months ago
bravo hash
AVOID!!! Please read all reviews about this company
Been with these for 2 years now and ever had a problem, so long as i paid in full on time and never needed them for anything. I wanted to make a change to the policy and I'm aware that there were fees to pay, but they put hidden fees in, broker fees aswell as insurance fees so my change that should be £35 has an additional £25 broker fee, and this applies to any change, address, car, registration, licence, plus any additional premiums. This is now with the ombudsman and will hopefully lead to this company being forced into making changes.
8 months ago
Dylan Johnson
Thieves! avoid a great arc! my car was crashed and they were still trying to earn money for me! You are transferred to other agencies, everything takes too long! pity your nerves! I repaired myself with my own money. Be careful!
5 months ago
Stephen Tiger
Please stay away for this Scamers.Avoid Avoid Avoid...
When I bought the policy online,This amount will be paid in 10 monthly instalments and the monthly instalment amount will be £115.67.
Premium collection will usually begin within the first month and on the same day every month.
After I paid deposit of £240.98. I have received an email that policy is in force in accordance with the information you have provided. The
insurance company have asked us to validate this policy with yourself.
I called them for validation my policy. First I was almost waiting more 40 minutes on the phone line to be answered ????. Well After I got the chance to talk to one of Scamer.He asked me for overwritten my details if there's anything missing.
I answered all the questions and detailed information to him then he asked me please wait one the line that he will pass the details to the insurance company.
He returns back to me with very high price. Asked him to cancel policy which I haven't used the policy yet, he Said its fine from £240.98 my deposit paid they can only refund me only £9 and the rest 231.98 is cancellation fee. Is there any law in this country. These company is totally fraud ???? and stalling our money...
6 months ago
Sensitive Skeptic
Unbelievable service, could not be more helpful.
Many thanks
2 months ago
Timmy Chase
Cowboy outfits scammers. They need shutting down.
2 months ago
Patrick Smith
I was assisted by Alex this morning. He was more than helpful and knew what he was talking about. He offered extra services to go with the insurance such as breakdown cover but was not pushy like some tend to be. It was a thorough phone call in which he obtained all the information required and the end result was a successfully purchased insurance policy.
8 months ago
Stephen Barros
AVOID, AVOID, AVOID! I've just had the same experience as many other complaints listed here, i just wish i had googled the company and read their reviews before i accepted the offer. The company called me 1 day after my 14 day money back period. They scrutinized every detail of my insurance policy only to find an error i was unaware of. This error cost me an ADDITIONAL £600.00 on top of my current premium of £400.00. I was told to either pay the £600.00 or they would charge me £300.00 of my policy in fees, that's a lot of money for just 15 days of insurance. DO NOT RECOMMEND!
6 months ago
Rochelle Mays
When I first went with this company they where a nightmare to get on the phone regarding my NCB. I then lost my employment due to Covid 19 and was having alot of money problems which I explained on the phone and that I would have to cancel. They then said they where putting it through and shortly hung up. I received a call today asking again about the cancellation which the girl was fine about on the phone. I then received E-Mails about an outstanding balance and that they would remove it from any card used in connection with the account. Failing that they would then pass it on to debt recovery. Now I understand that this was maybe part of the terms and conditions, but the girl could have explained on the phone and an arrangement could be put in place. I emailed back explaining the situation and all I received was a further E-Mail with the final balance and more threats about removing the money using a debt collection agency. I think a bit of understanding and finding a way to resolve it would have been better in these times, but clearly this lot are only interested in money. I would honestly avoid them, if you have to pay a few quid more to go with a reputable company I'd take the hit if I where you!
4 months ago
Nelly Doretha
I have had to go to exteme lengths to get a decision maker in this organisation to understand my problem, I m now hopeful that the issue is understood and a full refund is due shortly. I will update this review as and when I have received my refund.
4 months ago
