KMS Tools and Equipment
Tool store KMS Tools and Equipment, 110 Woolridge St, Coquitlam, BC V3K 5V4, Canada:
220 reviews
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Address: 110 Woolridge St, Coquitlam, BC V3K 5V4, Canada
Website: kmstools.com
Phone number: +1 604-522-5599
GPS coordinates
Latitude: 49.2349018Longitude: -122.8693966
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reviews
Ekaterina Androsova
Unaware of the wait period for online sales to process, my first purchase was rather disappointing. I guess the online store and retail store operate somewhat independently. However, when I finally went to pick up my product (about a week after placing the order) the staff were super friendly and helpful. Since then I have tempered my expectations with their online shop and use it often for items on their flyer that I’m not in a rush to get. The prices and selection are great and the staff continue to be excellent!
2 weeks ago
hollie williams
I had a great experience buying a new tool bag with Keith (I believe) at kms tools. He went above and beyond in order to help me make a buying decision on getting a new tool bag a month or so ago. He helped me on other things I was asking for as well. I'm super thankful for people like him. I'm glad I chose to stick with the same bag that lasted me over 15 years. Thanks again!
4 months ago
Ryan Ferguson
All around excellent experience when shopping at KMS whether you know what you are looking for or not, the staff is always helpful and they have a great selection. Website is always accurate when checking for stock online before going to the store.
The best part about the Coquitlam location is that I go to KMS to shop and browse while the wife is next door buying *high quality furniture :/
1 week ago
Blake Pfenninger
Changed my review to 4 stars because of SHIV, Smart guy! One of the better employees I have ran into in KMS tools, He was very knowledgeable on air tool fittings and helped us pick out something that was on sale and served our needs. He was very helpful best service we have ever received at KMS tools. Ask for Shiv if you need help..although cheap quality tools takes much of their inventory and could be replaced with reputable brands.
1 month ago
Lawrence Fontana
KMS carries Tajima caulking guns which has the thrust for jobs using PL Premium and high viscosity sealants. Trades people shop here because of quality tools, selection and price. KMS Club Members get discounts and free +1 warranty. Friendly courteous helpful service. Check out their monthly flyer for Hot Deals and 3-Day sale items. Social distancing during COVID-19 and masks required. Free parking available.
1 month ago
allison burns
Staff went above and beyond to locate and ship a tool that was labelled as 'Out of stock' on their website, but they had one in a store and were able to make a custom order online and shipped it the next day.
6 days ago
Bob Levesque
Wouldn't let me leave a review without clicking a star. This store would not sell me the item I wanted, but said they could order and it would be here in a couple of days. I don't live nearby, so I asked why they couldn't just sell me the floor model and wait the couple of days to get another in themselves. He just stared at me. I won't come back to this KMS again. Service is usually much better
1 month ago
Kristin Hansen
The employees are nice and the deals & connivence is unmatched by its competitor. Their selection of tools in my opinion is massive. A place I would definitely recommend my friends to go to.
1 month ago
Annabel Humber
Was nice. Was on hold for 7 mins prior but when I arrived Was helped quickly and given many details
3 weeks ago
Dan Gu
This is by far the best place to buy tools in the lower mainland. They have amazing prices and their staff is very helpful and knowledgeable. They can find tools that are difficult to get elsewhere. They have a three day sale once a month that has some really amazing prices. Before Covid they would also have a BBQ with free smokies I would go to sometimes which I hope they bring back after this is all over. The quality of their product is amazing. A+++
4 months ago
Carmen White
Great selection and prices, but the hours are brutal. I was in the store 10 minutes before close and it was busy as if there was another 2 hours to shop... missing out on business when a big majority of trades people work work till 4 or 5 (like myself)
1 month ago
Coochi Chronicles
Disappointed that I emailed these guys asking if they could order a tool for me that is made by a brand they carry. I provided the part number to them and just asked if they can get it. That was several days ago, they didn't respond to me at all. Same thing happened regarding parts for an air tool I had a while ago, gave all the part numbers, no reply, phone in to ask same question, said they'd call me back, no call. Bought parts at another repair shop instead.
2 weeks ago
Carlo Lee
It was Great until they lost electricity but we will be back we found 1 thing my husband really needed for work..
1 month ago
Troy Riddick
Good service. workers are knowledgeable. Anything you can think of they probably have and easy to find. They have frequent sales so sign up to their news letter via email to not miss a deal!
6 months ago
Franz Daffner
Really wish the staff were wearing masks. Not one staff member. Most of the people in the store had none. No sanitizing, no social distancing. One of my favorite stores. The staff are great, but I'm guessing they're only doing what the management says they have to. I do what I can to keep the spread low, to keep us working, and open. It would be nice to see KMS do the same. Hope you do. I won't be back until such a time.
8 months ago
Denise Woolison
Very helpful staff, found part I needed and helped solve my equipment issue. Very reasonable price for part I needed.
2 months ago
Steve Berman
I didn't get the young man's name that kindly helped me with a very small purchase ( a securety screw bit )
He was so attentive and determined to make it happen and he succeeded,I was very impressed that is not say I've had bad service at this location quite the contrary but he was exceptional.
Ps. turned out the bit helped me at with my project....
Re. Frank Ávila
2 months ago
Ernie Gray
These guys know tools. Great selection and knowledgeable staff.
2 weeks ago
GLOBETROTTER
KMS tools has been a great place for buying tools over the years. I normally check prices around western Canada and found great prices and in stock. I recently had a warranty claim on a dewalt tool for the first time in many years as a mechanic. And as soon as the old tool was received a new one was sent right away at no cost to me. Thank you again too Tina burwash and staff for great help over Christmas and New Year’s holiday for service during the holiday season when family’s should be at home enjoying the holidays but working to keep people working.
5 months ago
Barry Cunnings
Called in for a CO2 tank refill price. They quoted me $20 for an 8 lb tank and said they didn't have pricing for a 10lb (so I was expecting around $25, which is what I have always spent for a 10lb refill). I went in and they tried to charge me $56 after they filled the tank. I explained the situation to the tank guy and he first thought I was lying and said that is what they have ALWAYS charged. I said that $56 was too much and I was quoted around $20ish (AW fireguard were quoting $35). He then released all the CO2 into the air. I said "what a waste" - his response was, " we can make it back" - WOW!!!! It just makes you wonder doesn't it? A more professional organization might have come to some agreement instead of demonstrating such a lousy and flippant attitude!!! Very disappointing, what is it with management that makes employees behave this way?
6 months ago
Siana Jannesari
Been going here since I was a child. Still my favorite tool shop. Everyone goes out of their way to help you out.
I even once had car issues out front and needed tools but they had closed. Guy was grabbing something he had forgotten at the shop there. He spent 45mins giving me a hand of his own time. Like I said great staff, its what keeps me going back.
8 months ago
Marlan Bonner
Best KMS location you can shop at. Great customer service and fast orders preparations. Highly recommended ????
6 months ago
Allison Allen
Great as always.. found what I needed, staff were helpful, quick in and out! Be back soon!????
4 months ago
Marlo McGriff
Love this store. Good prices/sales and service. As a tradesperson I am often in here to pick up tools/gloves. But they also have a pretty sweet woodcarving section. Always look forward to my tool runs here!
7 months ago
Curtis Proctor
I have never complained publicly about a business- but I do feel that customers should be warned about the online shopping option from KMS. After 5 orders between my husband and I this past year , only one arrived without issue. There was little to no communication about exceptionally long delays.
We placed our last order in early June. Were shipped the wrong item. Sent it back for exchange. Nothing else came. After numerous emails and prompts they finally shipped us a new item in August. Still the wrong item and it had clearly been used. Sent that tool back and waited, and prompted in order to get a refund....a full three months after the original order . We have now received a refund. This involved more than 15 emails and a whole lot of work to receive nothing in the end. No one answers the phone.
There was no offer of any sort to keep our business. There was no explanation for the mistakes and delays .Unfortunately this will be our last order from KMS .
I am sure that in store service is good- and I can attest that the tools that we bought were good quality- but you can buy them at any number of places. They may mean well but the online store is very poorly run and disorganized. If you are counting on tools for work this is not where you should buy them
10 months ago
Sergei Rogov
Greatest place to get tools plus Milwaukee tools
2 weeks ago
Somnath Somnath
Awesome place, full of helpful people, high quality equipment and tools
2 months ago
raj miskin
KMS Coquitlam service is great ok as long as you stay away from asking about wood related equipment then super poor service. Small tools very helpful ie Makita. However doesn’t compare to the overall consistent great service at Summitt Tools. .
4 months ago
Riku Partanen
Trying to replace an awesome pair of Watson Stagline gloves has proven difficult until I came across KMS Tools and Equipment. I sized myself according to the Watson website and KMS special ordered in the pair. Turns out the sizing chart was off and the gloves were too big. KMS was responsive and the return was easy. The staff was friendly and professional. I will be dealing with them again.
9 months ago
Bob Stebbings
Great service, selection and prices!
3 months ago
Dianna Black
Great staff helped me out for what I was looking for
5 months ago
rnuskind
I ordered a drill that was listed as in stock at this Coquitlam location. I called the following day to see if I could pick it up but they said they couldn't find it. I called a week later to see if they could find it but nothing was available in store but it was coming from the Kelowna store and should be there "anytime". I called another week later and the person answering told me she could do nothing nor see where it was or when it would arrive. For a company with multiple locations and stock trucks transferring items back and forth I would hope that they would be able to track their products and be able to give customers a realistic time when their products would be there. Unfortunately by trying to support local I have just been disgruntled and will just get my supplies at home depot. I hope they can improve their customer service.
7 months ago
Isaiah Pride
All the best tools all the best brands not only do they have a tool store what they have a repair stop and a tool rental additionally they have have car parts with custom Restorations shop for cars for me this is the One Stop Shop and a premier company
6 months ago
Marilyn Rotondella
Great place to get some CO2 filled. drive around the back.
6 months ago
Tierra Holland
The place was really busy! The reason for that is you are getting quality products.
4 months ago
Arunas Zaboras
Awesome place for variety with excellent Customer service
2 months ago
Tara Schonhoff
Had my items shipped to the wrong address!!
I double checked if I had typed the address wrong, but everything was correct on my part.
The invoice even had the correct shipping address!!
So I don't even know how they messed up the shipping!
I tried contacting them via emailing and call. No one picks up! No reply! It's been 9 days!!!
I completely paid for everything!!!
But I have missing items sent to the wrong address!!!
It's been so frustrating with the customer support!!!
PLEASE DON'T BUY PRODUCT'S FROM KMS ONLINE!!!
11 months ago
Sophie Deltour
Great selection of pretty much every type of tool, hardware, and equipment that most people can think of. Their pricing is usually competitive with other retailers, but the store's staff and atmosphere are where they really shine. Have been a happy customer for years and will hopefully continue to be so for many more to come.
4 months ago
chilik holtzman
Always great helpful staff, thanks again
4 months ago
Erin Simpson
I don't know where to start. Just go to home Depot or Lowe's. Told Michelle I had to ship the item that was unboxed(not in original packaging might be used). She handed me a box that was way to big and went on to other customers. So any money I saved I had to spend on shipping material.
2 months ago
herminia garcia
I have an addiction to tools! Love this place and friendly staff, easy to navigate and a great simple website to check ahead if they have what you're looking for.
6 months ago
Navid Jadidoleslam
Rain gear size and color 2% less but More professional equipment ! Very exciting place ever!
7 months ago
Arthur Kurlej
Helpful and friendly staff, great environment, and great line up of products!
4 months ago
Kay Bowman
We dealt with a couple guys here on the sales floor and they were fantastic. I needed to find a bunch of stuff, some of it quite obscure. they knew right where to go and right away knew what to recommend for substitutions for items they ran out of.
A+. Six star service!
11 months ago
shirley johnston
Service, good price and lot stuff
5 months ago
Laura Ramirez
I came into this store on Oct 31st around 2:35 pm and needed to buy Honeywell filters for my respirator masks. I'm a welder and I need the pancake filters to block out any fumes from welding all day. I asked the guy who was working in that department and he said they were all sold out but the particulate filter P100 does the job too so I bought two packs. Little did I know, they did not work at all and I have been breathing in fumes constantly. This young individual did not know anything about filters or have any concern for the safety of others.
8 months ago
Joey Marsh
Great store and knowledgeable staff
1 month ago
Mallory Moser
Great knowledgeable service and good prices!
5 months ago
ilya narizhniy
Great store full of everything ???? very busy, get there early, or have patience
6 months ago
Marcus Young
Excellent service! Very helpful and patient with my load of questions and got me the best deal possible on the tool and the accessories I needed. Stellar!
Please go see them for your tool needs before you head to crapytires, this company deserve to last.
1 month ago
