AutohausAZ
Auto parts store AutohausAZ, 4100 S 38th St Suite 150, Phoenix, AZ 85040, United States:
220 reviews
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Address: 4100 S 38th St Suite 150, Phoenix, AZ 85040, United States
Website: autohausaz.com
Phone number: +1 800-240-4620
GPS coordinates
Latitude: 33.4099997Longitude: -112.0009239
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reviews
Philip Conn
I purchased a timing cover for my Mercedes. It arrived damaged from shipping. I called and was told to send an email with pics, and it would be 24 hrs that someone would contact me. Here it is a month later and many emails sent by me and all I have is the broken part!!! The absolute worst customer service I have ever received!! I ended up contacting my bank to try and get a refund!!
1 month ago
Sandy Garrett
I ordered a front turn signal housing for my car and it was never delivered. I contacted Autohaus and the guy was very helpful and told me they would put a trace on the package and I re-ordered the part that I needed. He not only waived the shipping fee but I'm pretty positive that he contacted the warehouse that would be shipping my part to me, and told them to ship it expedited. My part arrived at my doorstep in 2 days ON A SUNDAY.
Customer Service +10
Friendly, professional, knowledgeable, helpful, genuine!
1 month ago
Asif Alam
Advertised part was not for the engine model they specified. I did not notice a missing opening until upon installing the part which I then ended up having to remove otherwise the hose that wasn't connected would've leaked coolant everywhere. It was not OE part as what they said. They reached out to me and are shipping it back because they can't refund me. Never heard of that and never had to deal with such an awful company and customer service. So now, I have a $100 plus part that I get back that is no use for. HIGHLY DO NOT RECOMMEND USING THIS COMPANY at all. Go over to FCP Euro. They even let you return used oil. You read that right. What a joke this place is.
3 weeks ago
Donald King
Advertised as an OEM part, it wasn't. Unit failed after second cycle. Can't get them to answer the phone now. Ended up at the dealer anyway. Looks like I will have to dispute through the CC company to get my money back.
1 month ago
Jae Yoo
Customer service is horrible, parts were sent in three separate orders but was only given two tracking numbers, 5 parts from a 388 dollar order did not show up. When i emailed them all of a sudden there was a mysterious third tracking number and I was treated basically like an invalid. I will shop locally from now on, it may cost more but you get the parts you want and don’t have to be subjected to a scavenger hunt to track down parts you paid for. Don’t waste your money or time. Just received. Third package: a set of four piston rings. When I ordered a set for a 6 cylinder engine. Apparently they can’t count either. All parts were matched with the “does this fit your car” tool. Worse than dealing with the dmv
1 month ago
shiwanda crawford
These guys are the best, I have a tricky car for parts- 2010 Mini John Cooper Works. They have been dead on with their parts with fast shipping. They are now my "go to!"
10 months ago
Lg Glez
I ordered the wrong part and they quickly and professionally helped me identify the correct part, sending a return order w/in minutes. The refund of the "wrong" part was timely as well. I highly recommend AutohausAZ
1 month ago
Jones Thom
DON'T BUY FROM THEM IF YOU and not the one who is installing the parts. I bought 2 water pumps from them for my 1995 MB E300d Graf and the LASO.
I had the Graf installed by a professional and it was a defective part. SO I have to pay a second labor charge of 300.00 to have the LASO pump installed for a total of 640.00. I get a RMA from AZ for the part but no refund on the labor.
3 weeks ago
Alice Tremont
Changing my post as issues were resolved in a very timely fashion.
1 month ago
Simon Willmon
Calling the credit card company to stop payment. I paid $33.00 for expedited 3 day shipping and its been a week since I placed the order. I contacted customer support to obtain any information and I received a reply stating that they are lookinh for the tracking number and never heard back from them.
Horrible experience, there was a reason behind paying $33.00 for expedited shipping.
1 month ago
Pratik Chavan
Ordered a bunch of items on March 30th today is April 30th my parts still has not reached my country. They say it takes time to process item from Sri Lankan customs but surprisingly I have received my other orders from other shops in USA they clearly lied out cold about my shipment.
Order through FCP Euro they are amazingly fast and products are genuine plus they offer lifetime warranty for all parts!
I dropped an email asking delivery estimate or a refund. Will see how they play this off. Will update for rest of you guys to see with their response..
1 month ago
Kim L
Thank you for your great assistance all the way from Southeast Asia...a superb customer service support..didnt have a hard time ordering my parts when I had problems with shipping..gave me options that resolve the issue right away! Count me in as one of your new customers !
2 months ago
Matt Bills
First experience ordering VW parts, order was promptly processed and shipped with receipt within 4 days! Well packaged and good quality parts.
2 months ago
Amado Abdulsamad
Another horrid customer service. Ordered parts and slow AutohausAZ shipping it arrived after I went on vacation, family brought in our mail and packages. Upon our arrival back I found that one item was missing from the package, bottom box tape had not been applied correctly by AutoHausAZ so the bottom was open allowing items fall out. Sent a plea to AutohausAZ that a part was missing and their reply was.....too late, we can't make a claim with FedEx. It wasn't FedEx fault, it was AutohausAZ fault for not securing the box correctly prior to shipping. Now I have to buy another part.....it will NOT be from AutoHausAZ.
1 month ago
Elaine Leighton
WRONG PARTS CAME IN... COMMUNICATION BETWEEN CUSTOMER SERVICE AND PARTS SEEM TO BE NON-EXISTENT. CUSTOMER SERVICE GIVES YOU ASSURANCE OF SOMETHING BUT IT DOES NOT HAPPEN AS TOLD BY THE REPRESENTATIVE. SPENT AROUND 400 DOLLARS FOR 2 JUGS OF COOLANT AND 2 FILTERS THAT DO NOT FIT MY CAR. FYI I DRIVE A BMW... BRAD FROM PARTS DEPARTMENT IS EXTREMELY RUDE... WILL UPDATE THE REVIEW ONCE PROBLEM IS RESOLVED.
UPDATE: MIKE WAS EXTREMELY PROFESSIONAL. THE ISSUE WAS RESOLVED JUST WAITING ON THE RETURN SLIP FOR THE WRONG PART!! :)
7 months ago
Richard Lowney
Customer service not good at all. They really need to be more upfront about the quantity of parts per order not satisfied with parts nor customer service definitely will be taking my business elsewhere
3 months ago
Shakthi Bama
My experience with this company the first time round was somewhat disappointing. Some months ago I ordered some parts for a clients car, paid for them and was told by email when they were on there way and date of delivery. Lo and behold I get another email stating that there was a drop ship, whatever that is and the part would be a few days later. My customer was not happy at all as they were going on a road trip, never the less that was now delayed and cost them money to rearrange their plans. Once the parts arrived and fitted, one lost customer.
Now you 99 percent give someone a second chance. so I did. I ordered a starter motor from them and even paid expedited shipping, right starter motor cool and paid $68.00 for core to be returned. A couple of days later I get an email stating the standard of which the core was to be returned. The instructions looked like it had been copied from the con artist manual. For to go with the instructions in the email you just had to about send the new starter back. And reading their return policy and the email, very different standard, and to top it all, you had to pay for your own shipping. So under their instructions you pay the core, shipping, send the core, and it is up to their intense scrutiny of the return whether they will accept it, very doubtful. So you loose the return charge, your core deposit and the core. I decided to keep the core, the loss is better that way.
If you do purchase from them do not take for gospel on their web site as kosha, their email is not the same. Good luck to all who use them.
2 months ago
Calvario Alberto
EXCELLENT!
I ordered a trunk release lock for my BMW on Thursday. I received it, in Florida, on Monday! The price I paid was very competitive including Shipping.
What interested me was the AutohausAZ part was much BETTER quality than the original BMW part! Once i removed the old, broken lock release I could tell it was of rather poor quality and had several design flaws.
The new part was totally re-designed and much sturdier.
Thanks AutohausAZ!
Hopefully I won't be needing you, but when I do need parts, you'll be hearing from me!
8 months ago
Timothy Higgins
This is my attempt to update my review of yesterday I did receive the additional two items that I had ordered by separate mail and am pleased with the way Auto House filled my order so I hope this will override the other review
5 months ago
S McKay
Ordered a fuel sending unit for a clients vehicle. We were sent a bad unit, despite being New OEM in box, and set up the exchange process immediately.
It wasn't until 3 weeks later, after following up with them on a daily basis, that someone finally decided to tell us that they can't do the exchange process because they have no others in stock. So we had a client's vehicle dead on a lift for 3 weeks when we could've simply gotten refunded and had bought a sending unit elsewhere.
7 months ago
Ashton White
These guys are ABSOLUTELY THE BEST! Tried 3 times to order the right part for our BMW xDrive 328i, and kept on missing. AutohausAZ made sure we had the right part by matching the VIN #. That is customer service. Great experience.
7 months ago
Krystal Craig
They are good at sending you the wrong parts,not fun when u have everything taken apart and does not fit,I will not order from here again
4 weeks ago
Vaiden Courtney
Ordered some hard to find parts for my vintage Audi, delivered fast and exactly what I needed.
5 months ago
E Robinson
I've had a lot of delays in the past ordering parts from this company. I live in here in Phoenix, Arizona. And my orders have taken 7-10 days at time.
Today I decided to read the reviews before I ordered my crank position sensor for my E30. After reading it quickly made sense why my items origin is often California. I quoted below the review that enlightened me.
I won't be doing business here anymore. I'll stick to bimmerworld from here on...
"Do not trust this company, first off they are drop shippers so they are not selling their own stuff. You won’t know that until you order and you are still waiting for your order. I paid for one day shipping on the 21st and still do not have my part. When ask where my tracking number was I was told they didn’t have it yet. If you are not a drop shipper a label would be created before the order is fulfilled IE. (label has been created)."
8 months ago
evelyn howard
Do not trust this place. Placed an order a week ago and they cancelled it within an hour due to not having the part. That’s after talking with two different reps who assured me it was in stock. They still charged may car for $680 and still have not refunded my money. Total scam of a company ????????????. Would of given zero stars but I guess you have to at least put 1.
8 months ago
Zhongbing Qian
GREAT CUSTOMER SERVICE. I had great service when ordering parts for my sprinter van. I needed some wheel speed sensors. They called to verify the exact part I needed. The parts came fast and were well packaged. Great experience.
11 months ago
sebastian amerla
You guys need to update the inventory I guess, shows the part is available to order, I went ahead and ordered it, got an email 2 minutes later that it's out of stock. Now I have to wait several business days for a refund of almost $1300, instead I could've used that money to order it from somewhere else.????♂️????
3 months ago
Lenore Riegel
Amazing service for international shipping got my package within a week, will definitely be a returning customer
They have multiple options for shipping which was a life saver
5 months ago
vyom javiya
UPDATE: Representatives reached out to me to fix the issue and sent me a new part. Thank you!
I ordered from them and they sent me an empty envelope. I've been emailing back and forth to get my money back or get the part it ordered but they stopped responding to me. Luckily it's a cheap part I don't really care, but annoying to deal with.
1 month ago
Sam Everhart
I don't know why this is showing me as Judy Sweeney, but it is my wife's old computer I am on. Anyway, I had some shipping issues regarding a part for my 1973 VW rebuild. I received my order in a timely fashion. Opened the box and the part was not in there. I called to explain and he agreed that someone in parts may have taken out the part and somehow it never got placed back into the box, but the box was returned to the inventory. Stuff happens in life.
I called and spoke with Jamie, who was polite, understanding, and took care of the matter in about 6 minutes on the phone.
I had already bought another part that included the missing part, so I no longer needed it, but he didn't give me a big hassle about it. He just said "no problem, if you have the part you need already, we will credit your bank account for the amount you paid". Good guy and I will be purchasing more parts in the future. Hey, not easy to always find quality parts for a 1973 Bug. Thanks Jamie!
11 months ago
Tanishka Arora
I had a crazy experience with another online parts broker - still fighting that one - AUTOHAUSAZ was recommended by another gentleman who has the same car as me and works for another local parts franchise. I emailed Autohaus, ordered my part, had my part, and it was installed within 4 days - wow! It was awesome to be able to solve something that's been going on for two months. PAUL was great, the service was speedy - the prices are reasonable - all the things you want to hear. They'll definitely be my go to parts place!
11 months ago
Deena Lantaigne
Horrible experience , I live in AZ and that is where they are , I submitted an order in the 8th and today is the16 and they still have not shipped the item. And now refusing to give me my money back
6 months ago
Linda Smith
Even with standard shipping, parts for our MINI we ordered on Friday were here on Sunday!
4 months ago
Brandon Bland
My window regulator failed on my 2001 Audi s8.. they showed one in stock I called and they said if I place the order before 1:00 p.m. it should ship the same day I opted for the express shipping and I received the part the next morning before 10:00 a.m. A++ would definitely order from them again
9 months ago
Abby
They told me my part was going to get here in 1 or two days and hasn’t arrived and I need it for a smog ????♂️????♂️
5 months ago
sylvia mendiola
Ordered 1 item on a Sunday. Did not need any longer, let them know Monday morning, they claim its to late to cancel order, when I have not even gotten shipping notification of item ordered. So item not sent yet, but its too late to cancel? Don't believe.
7 months ago
Rob Furness
Great part selection, however I did pay extra for a bit of haste.. No sense of urgency, which should be implied for an extra 32$. If your a DIY human this place is great if u don’t mind the gnarly delivery time.. sorry guys, it’s just a few hoses though ????
1 month ago
Pamela Rogers
Ordering parts easy enough, delivery was expensive but speedy, returning parts was strange due too covid-19 but worked, would purchase again
4 months ago
Vicky Backus
They got my parts here super quick! Everything works just like it should. Honestly it was easier putting the new parts in then getting the old ones out. Great customer service through emails and updates, definitely will be back and would recommend to anyone with a Mercedes.
2 months ago
April Pun
Purchased a part from AZ website. Turns out the part doesn't exist. Why is it on the website if the manufacturer told me they don't make it anymore? The one they shipped, which I originally thought was wrong, is the replacement which did fit. Problem is, the replacement part is also for sale on the AZ website for $183 less. When I asked for a refund for the difference, the sales rep said he couldn't do that!! He said I can take it out, ship it back for a full refund, then re-order the correct part, (the one I already have). What????? Great website, great prices, zero customer service...
1 month ago
Meg Cohen
Update: minutes after emailing the company and this review, I received a response saying they would be refunding the additional $8. I will adjust my review from 1 star to 3 stars and possibly more once I actually see the refund to my account.
Placed an order for a sensor (rain and light) for my 2013 Mercedes. First part came in what looked like an OEM box, and it looked just like the part I was replacing. Once installed, it did not work properly. The rain function did, but the light function did not. Lights stayed on permanently on the outside, but no dash lights on the inside, plus an error code on the dash. I contacted AutohausAZ and submitted a return for a replacement. They issued me a return authorization and I sent it back (no shipping charge to me) and awaited my replacement. The second one came and looked and performed exactly the same. This time I requested a refund due to two attempts at purchasing a part from them. I explained that it was definitely not operator/install error as I was able to put my old sensor back in and the lights worked fine (i was replacing due to the rain sensor feature not working). Fast forward to today. I received my refund back to my account, minus roughly $8 for a return fee (shipping, restocking, whatever). Buyer beware, you take a possibly small or large risk of purchasing from this company. They may send you defective parts and basically charge you for figuring it out.
2 months ago
Raul Avila
Ordered a cable online and received confirmation email. I returned to web site a day later to find out the order was cancelled. I called and discussed the issue with a rep. I was told an email was sent advising the part was no longer available. The part was still showing as available on the site. This is a reseller and their software does not keep up to date availability , prices were great but you need to follow up and DO NOT COUNT on part until it is shipped.
1 month ago
Jennifer Craig
We were very disappointed with the customer service. First of all, the employees weren’t all wearing masks. We were tossed around to different employees a few times, and had to wait in between different people helping us. When we were finally helped, they were not only rude, but they didn’t actually help us at all. If you want someone to spend time helping you, this is not the place.
4 weeks ago
Rachel Knicker
Be aware of this company selling products online and false advertising . What you see on the pictures and what you get is not the same. Jamie/Tim worst Customer Service . Unresolved issue. Basically blamed customer instead of owning up to fault of advertising wrong product description . Never received a call from a Manager nor email respond after countless emails and proof.
9 months ago
RC Slocum
Placed an order 7 days ago and paid for priority shipping. They sent me a tracking number but they haven't apparently shipped the order yet. Tracking says "Shipping label created. Awaiting Item". I've been trying to contact the company in the last 3 days. Emailed, called and left a voicemail. No luck so far.
Update on my review: Autohaus contacted me and told me that my order was lost at the post office. They offered to reship it. They have got prices but their lack of responsiveness and their failure to keep track of whether the order is successfully delivered are things they could improve on.
4 months ago
Ayeeshah Speakes
I should have looked at the reviews before I placed an order with them. Not a very good experience at all. I placed the order on 5/14/20. Got a confirmation email and it said the item was shipped on 5/18 and a tracking number. The tracking info kept saying the item is in pre-shipment. I sent them an email on 5/22. No reply! Finally called them on 5/28. The person was very rude and blamed it on the post office. He said that he will have to file a claim with the post office before he can refund the money or reship the item and it will take at least one week before he could find out. Furthermore, it may take another week after that to take care of the issue! In the meantime, I have a car needing the part! Amazingly, the next day, the post office received the package in California. Quite a coincidence. I don't think I will bother doing business with them again.
2 weeks ago
Koti Tummuru
Do not trust this company, first off they are drop shippers so they are not selling their own stuff. You won’t know that until you order and you are still waiting for your order. I paid for one day shipping on the 21st and still do not have my part. When ask where my tracking number was I was told they didn’t have it yet. If you are not a drop shipper a label would be created before the order is fulfilled IE. (label has been created). They told me that I could get my tracking number after the package may deliver. Please explain the purpose of a tracking number if I can’t find where my package is to be home to retrieve it. Literally 40 mins after speaking to them telling me my item was shipped yesterday but did not have a tracking number the next email that was sent was stating that in fact my order had been canceled per my request. At no point did I ever state I wanted my order canceled but somehow it was canceled the minute I told them I’m going to the better business bureau. This entire time my car has been sitting in the shop accumulating days of storage fees due to there negligence and they lack of customer service. I called after getting the email and they picked up the phone and hung it up in my face.
2 months ago
Patty Warsocki
Bought a mass airflow for my Mercedes and within a month it stopped working. Called AutohausAZ and nobody would answer, left a voicemail and no callback. My car is at the shop and waiting for the part since it was under warranty and I am not buying another ond for $900.
4 months ago
Vivian Nguyen
Placed an order yesterday around 4:30 Eastern time. I paid for next day delivery. Its now 6:15 Eastern time and they are closed. At 4:30 Eastern time I sent an email asking for tracking. No response. I have a vehicle down and that's why I paid $21.95 for next day delivery. Not very happy with this company. Price seems to be ok, but not the least expensive. I purchased from this company because their competitor which was less expensive didn't offer next day delivery. I informed the person at billing that I needed this shipped asap.
2 weeks ago
Flako Rebollar
Quite reasonably priced compared to buying from the dealer. Shipping was easy, efficient and quick plus the part was 100% OEM not a cheap knockoff...
In my case the same part at my local MBZ dealer was $168 and at AutohausAZ it was $45 quite a substantial savings.
I will be using them again based on my overall positive first time experience with AutohausAZ.
3 months ago
