Chandlers Hailsham MINI
Car dealer Chandlers Hailsham MINI, MINI Centre, Gleneagles Dr, Hailsham BN27 3UA, United Kingdom:
119 reviews
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Address: MINI Centre, Gleneagles Dr, Hailsham BN27 3UA, United Kingdom
Website: group1auto.co.uk
Phone number: +44 1323 306335
GPS coordinates
Latitude: 50.8621878Longitude: 0.2446291
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reviews
Sharie Black
The call centre operative who dealt with my booking was curt and was script- focussed rather than customer focussed. She failed to offer a courtesy car or a collection/delivery service.
The service check-in process was automated, allegedly a COVID precaution. So touching a screen multiple times was supposed to be safer than using a pen to sign the agreement. I disagree with this and would have preferred to stick to a personal check in process. I had questions about the service/MOT so I needed to speak with the service department anyway.
I asked if the car could be ready by 4pm, which they agreed to. I received a phone call at 2pm to let me know the service and MOT were complete. I was advised further work was recommended, which I agreed to. When I arrived to collect the car at 4, , it was an automated check out process. The computer explained the car wasn’t ready. Turns out the additional work hadn’t been started. I was then told that further work was now also being advised. Why all this wasn’t explained when I was called at 2 is quite odd and led to a poor customer experience. In the end, all things being considered, I decided to postpone the additional work.
Having said that, the service department advisors were polite and helpful.
3 weeks ago
Mohammed Yousif
You really get looked after at Chandlers
3 months ago
Kari Bily
IF ONLY NO STARS OR MINUS STARS WERE POSSIBLE
Service visit on week beginning 29th March.
Really dreadful service and awful customer service values by the MINI Service department. Where do I start?
1. Mini 5 door Hatch 15 Reg booked for annual service
2. Daughter turns up with Mum to collect car and literally got attacked verbally
3. Mini Service lady verbally aggressive to my 22 year old daughter
4. Repeated several times that my daughter had not responded to texts and calls re update on her car. Daughter and Mum repeatedly said no calls had come in.
5. Turns out that Chandlers MINI Hailsham Service department had got the wrong number as they had mixed up the digits for my daughter's mobile phone number.
6. Service lady continued to argue despite confirmation that they had made the mistake. And no apology! Whatever happened to putting customer first.
7. My daughter's car had only had "visual service" with nothing of substance done, besides perfunctory oil change
8. MINI Hailsham charged my daughter over £160. for the piss poor service
9. To add insult to injury, the car was not even put through a car wash or cleaned as it's the usual MINI service values.
This experience leaves a very sour taste in the mouth. We're a family of multiple MINI and BMW owners. This is the worst service ever encountered of any car dealership.Next time, we'll drive for over 50 miles from our East Sussex village to CHANDLER'S MINI Service in Littlehampton, West Sussex, where the quality and service are second to none! Qualities which mirror MINI values that we've all known and cherish.
2 months ago
Pamela Lamb
Good service work done on time and price as stated
4 weeks ago
jay siee
Excellent dealership and Tanya on Servicing reception was polite, efficient and very responsive. Best dealership in a long time.
1 month ago
Ben Lavi
Parts department were excellent. Rang up to get hold of an obscure part for 17 year old BMW Mini. It wasn't in stock but they had got hold of one by 3pm the same day. Reception team were helpful and friendly. Thanks!
6 months ago
Ashley Hampton
Did ok diagnosing issue with brakes, but did not fix two other lesser issues with Radio/cd not working and rattle from dashboard when changing air flow. Have rebooked again.
I was also surprised no call from sales after expressing possible change of vehicle. Salesman gave me his contact and asked ME to call him.
Not the usual high standard that I have had from this garage.
2 months ago
L Leah
Very efficient service, thank you.
1 month ago
Sandra Cox
I always bring my MINI to Chandlers. Not only for the exceptional workmanship for my beloved MINI, but mostly for the outstanding customer service. Yesterday I was blown away as I got my appointment mixed up but they still managed to squeeze me in, happily and without making me feel like an inconvenience. The young gentleman who helped was incredible. Genuinely. He even saved me a few pennies advising that I didn’t need the major service that I thought that I did. If I had gone else where I would have ended up spending more money.
The waiting area is so comfortable, clean, with wifi and coffee. And to top it off, you’re surrounded by MINI’s! Great job guys, keep it up!
6 months ago
Valentin Oreshkov
Take care/time to explain everything from cost to after care
Treat you like a VIP & make you feel welcomed
And you know genuine parts are used
5 months ago
Yousef A
Excellent service from Tanya and Derek...I felt very confident that my car would be well looked after. Very professional people who should be commended.
6 months ago
Abbas Haidar
I’m always happy with the service I get when using Chandlers. A special mention to Lee Portingale who managed the whole process for me.
5 months ago
Julia Mroz
Our 2018 Mini Countryman Cooper S had its first service yesterday 28 August 2020 at Chandlers Mini Hailsham. I chose to have a loan car which was a 20 registration Mini automatic. I arranged to book our car in a 8.00 am and was seen promptly so was easily able to get to work 14 miles away by 8.35 am. I was phoned to say that the service had been completed around 11.00 am and collected it after work at 5.30 pm. Chandlers gave it a complimentary valet. All in all a very satisfactory experience.
9 months ago
kenny spradlin
Have been good in the past but previous service they said car needed two litres of oil which was charged for. Within a week the oil light came on going around a roundabout and I had to top with two litres of oil! Compensated for by free MOT. This service said they would give courtesy car wash. It didn't happen and the footwells had stones in. Gone a bit downhill for me lately.
9 months ago
Xu Miao
Great staff, always keeping you informed and go out of their way to impress. Work carried out on time and honest prices.
7 months ago
Ledford Engineering
Great service thank you
2 months ago
Nick LaFlamme
Great service, prompt and friendly as always.
5 months ago
Sawyer Grashel
Excellent service, kept fully informed at all times. Car collected and delivered back promptly.
2 weeks ago
Nancy Jackson
Good service, minimal wait.
4 months ago
Greg Pflug
My first time here today. I received superb service when attending for an MOT. Clean safe space to wait in with a friendly efficient receptionist. Common sense meant that a fault was fixed before testing and my old car sailed through. I will use this garage in future.
9 months ago
Matthew Richardson
My partner & I were just looking, but nothing negative to report.
3 months ago
Mrs Grown
Brilliant set up during these times
6 months ago
Tom S
Fast and friendly service, and at a good price too! Much appreciated.
8 months ago
Elizabeth Kingston
Distinct lack of community consideration
2 months ago
aaron jepson
Great service as always at Hailsham!
Highly recommend. Everything that was promised was sorted in a very reasonable time, despite everything that's going on at the moment!
Thanks again and see you next time
10 months ago
Winston Ho
Excellent service as always.
3 months ago
Michelle Rodenburg
A pleasant group of people.A first class service
7 months ago
Rachel Evans
Chandlers Hailsham managed to combine strict adherence to social distancing with a welcoming environment. The health check video was very useful in showing faulty tyres enabling me to authorise fitting new ones via my phone. Jake who was my service contact was very helpful and professional.
11 months ago
Gordon Chow
Booked mini in for service, staff very helpful
9 months ago
Richard Eisenmenger
Fantastic service from the guys in service reception. Everything was really smooth from start to finish. Really easy to get to the dealership, loads of parking so a very stress free experience, Thank you ????????
2 months ago
Jonathan Neuzil
Have visited the MINI showroom on numerous for parts and service and I would highly recommend.The service team and friendly and very knowledgeable .Comfortable waiting area with really nice coffee.
I would highly recommend and will be returning on my next service.
1 month ago
Lani Jean
Very friendly and professional staff.
Health check : please let's have less info on the tyres and brake pads on the video. But, plenty of info on the state of the engine. Eg: consumption, condition, efficiency, catalytic converter and exhaust emissions please.
11 months ago
Ray Caldwell
Car was perfectly fine when I went in for a routine brake fluid change. Was given car back without road test being carried out and I had no brakes!! Very dangerous. Not happy.
2 weeks ago
Kellie Nelson
Booked in at last minute for Friday. Took the car down early on Thursday lunchtime. Call back late Friday morning, all done. Can't do better than that.
4 weeks ago
Jen Toewe
Genuinely appalling. Wouldn’t give me a courtesy car, collected my car and used all of my fuel. Wouldn’t put me through to the correct department so that I could log a complaint. One week later, my car is being recovered because it’s dumped a load of oil. Clearly, the service has not been done properly. I will not be using their service again and strongly recommend others don’t either.
2 months ago
Andre Cathron
Excellent service from Chandlers. I found Tanya Whitlock very helpful. She kept me up to date with the repair to my Mini. Thank you again for your great service.
1 month ago
Jared Mullen
I had such an easy time choosing my car with you. Rhiannon was fantastic and showed me quite a selection of Minis. She was happy to help even though I was rather indecisive and there was no rush, or pressure to choose anything straight away. Despite this I chose a car and walked away a very happy customer. Rhiannon was nothing other than helpful and she made the whole process a dream!
4 months ago
Santino Cracchiolo
Excellent service. Comfortable waiting area and facilities. Kept informed when necessary. Complimentary valet and wash. Thank you.
2 months ago
Dung lee
Excellent customer service as always
8 months ago
Catherine Armstrong
Cant fault the team at Chandler's hailsham. Derek in the service department was exemplary as always and I know my cars are always looked after to a very high standard. Cant recommend them enough.
1 month ago
Tasha Frothingslosh
Very welcomming service so I hope to give them my custom when I'm ready to make a purchase ????
9 months ago
Andreas Apostolopoulos
Our mini is 20 months old and has done 17k miles. The clutch has gone.
We took it to Chandlers Hailsham thinking it would be covered under warranty.
They won’t cover it and want £3k to fix it!
It should be covered, we care for our cars. They have not even offered to contribute anything to the extortionate cost!
We’ve been driving manual cars for over 35 years and never had a clutch wear out at such low mileage. In fact we’ve only had one new clutch on a Renault that had done £120k miles.
So sad and the stress it’s causing is unbearable.
2 weeks ago
Jackie Shew
Very efficient service. Advisers very helpful. Only query that the Spruce & Shine was not as good as previous. Clearly rushed so not as clean as my wife had hoped.
6 months ago
Max LeaVesseur
Being single with no friends or family in the area I relied on the courtesy pick up/ drop off service. But find that this year they are charging £15. It’s the small things that count, especially when you know you are paying higher service/parts than others
1 month ago
Hamid Vlogger
Excellent service. Derek Ashford, of the Service Management Team was quite outstanding in managing my expectations. The Engineers involved in the replacement of the defective timing chain that involved the complete removal of the engine, also deserve a mention as they not only did the work but spotted the fault whilst undertaking a routine service. Great service from Chandlers again.
2 months ago
Terry Cao
Even with distancing great customer service
11 months ago
Katelyn Morgan
Great service as usual despite the pandemic
9 months ago
Amy Beatty
Chandlers are always helpful and friendly.
9 months ago
Travis Sabine
Once again an easy and pleasant experience at Chandlers Hailsham. Thank you Tanya for keeping me up to date and informed about my car.
100% recommend Chandlers Hailsham MINI.
2 months ago
Andrea Leyva
Always great service, sales people aren't pushy and they know what they are selling well
3 months ago
