Chandlers Hailsham MINI
Car dealer Chandlers Hailsham MINI, MINI Centre, Gleneagles Dr, Hailsham BN27 3UA, United Kingdom:
119 reviews
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Address: MINI Centre, Gleneagles Dr, Hailsham BN27 3UA, United Kingdom
Website: group1auto.co.uk
Phone number: +44 1323 306335
GPS coordinates
Latitude: 50.8621878Longitude: 0.2446291
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reviews
Donna Rainbolt
Work was completed quicker than indicated and the bill was lower than quoted too! Add in the complimentary wash and hoover! Very pleased.
3 months ago
Peter Bakker
Went in for a service. Really appreciated the video feedback. Good place to work while I waited.
Update had a small accident, Derek provided an excellent service. Kept me informed of the progress all the way through. Can’t recommend him enough.
5 days ago
joshua lowell
I turned up just before closing in a panic as I had a flat tyre. The guys there were outstanding, staying late to help me and assist me as much as possible. I didn’t feel rushed and they went above and beyond to get me out of trouble. Wouldn’t hesitate to send anyone there no matter how big or small the problem would be. The best service I think I have ever received. As I say outstanding ⭐️
2 months ago
Susan Badalucco
They did the work really quickly and were open about what needed to be done and how much it would cost. I arrived two hours after they rang me to collect my car and it was quite ready but they were very hospitable while I waited. Overall very happy with my experience ????
3 months ago
Valerie
Couldn’t have asked for a better service from start to finish. I had an issue with my car that my local garages misdiagnosed, ignored or told me I was imagining. I decided to take it straight to the Mini experts and they were brilliant. Abi kept me informed of what was happening every step of the way. Great service, great value friendly staff and willing to go the extra mile. Thanks so much!
5 months ago
Joshua Ross
Excellent service. Polite, efficient, prompt and kept informed. Also pleased with the car being cleaned afterwards. Would recommend to others.
5 months ago
Gabriela Krut
My wife has been using Chandlers MINI Hailsham for many years and has always been great! They’ve recently stopped the TLC packs but replaced with a pay monthly plan which is a brilliant and worth while replacement!
3 months ago
Forever Goodbie
Awesome customer service - The service manager James is so polite and accommodating.
3 months ago
James Bentley
Good place to buy a mini. Plus very good car deal with all new contactless ways of getting your car serviced.
2 months ago
Rich Luth
Fantastic service as always.
1 month ago
Donna Mann
The service was absolutely fine. It took a bit longer than the 90 mins expected but I accept that. The little video was reassuring.
5 months ago
mitali goyal
Visited yesterday for service and MOT and all staff were courteous, friendly and helpful.
Visited again and as always staff as helpful as usual
11 months ago
Melodie Willoughby
I recently purchased a 640d Gran Coupe from Chandlers, an excellent experience. From initial discussions with Charlie , the General Sales Manager through to being looked after by Jason Bolwell from sales and the advice from Barry the Business manager the experience stood out for me. I have bought from a number of sources over the years and this was a smooth and enjoyable transaction with friendly and highly professional people, I would highly recommend them to anyone.
1 month ago
jon doe
Great service, wonderful staff ,coffee is good too!
7 months ago
Lacey Gunnell
Excellent service. Staff were very polite and helpful. Abigail explained the detail with great knowledge. Really good experience.
7 months ago
Jose Roman
Great service as usual. Drop of off cars has been staggered to minimise the flow of people in the showroom. Felt very safe. Great communication from the team.
Video clip emailed to show progress .
Kept informed the who way through.
10 months ago
mi la
Very happy to help and exemplary customer service. A lot better than some of the other Mini Dealerships I spoke to! Can't recommend them enough! Dennis Warrington was extremely helpful!
5 months ago
yaya
2 month old 30k Mini Cooper S convertible with electrical fault. Wiring fault diagnosed & hopefully fixed. Car returned dirty on inside and charged £10 fuel so that mechanic could test it. Demanded hire car returned by 3pm same day after 10am phone call. Not impressed mini. Get the hoover out, apologise profusely for fault to brand new car and don’t demand deadline time to return hire car. Rude.
2 months ago
steve simmons
Great visit as always highly recommended
4 months ago
Clark LaChance
Took 3 calls, I either got cut off, call not returned and 1 contact form to actually get a service booking. Mot and service then took 2 full days due to a bulge in a tyre needing replacement. Didn't get a call until end of both days to inform me. So wasn't able to collect vehicle. So now carless until Tuesday as its a Bank Holiday weekend
2 months ago
Magyar Rose
Excellent service.
Kept informed all the time.
1 month ago
Dana Renay
When I booked my car in for its service I requested a manual loan car. I was told this would be fine. When I arrived at the garage they were only able to provide me with an automatic. Having never driven an automatic before I was hesitant so they offered to service my car immediately saying it would be an hour and a half wait and I wouldn't need to take the automatic. I agreed to this; however, three hours later I was still sat at the garage!!! At this point they had only just finished with my car and had not yet even given it the complimentary wash and clean. I decided I would now have to forego this as i had already sat for three hours waiting and was late for an appointment. This was double the amount of time they had said it would take when I agreed to wait and when updating me throughout the service they under estimated how long it would take every time. As way of an apology they said I could bring back my car anytime for a complimentary clean- as this is something they do as standard it wasn't much compensation for a whole wasted morning. Sadly, this is not the first time I have had trouble at this branch.
1 month ago
Adam Welch
Car returned after first service. Number of irritating issues - radio untuned from my chosen station, passenger seat left moved right forward ( I expect driver seat to be moved), auto stop/ start switched off, dashboard display changed, clock times altered - I LIKE it on GMT all year but most worrying was that tyre pressure problem indicator was on - couldn’t have been missed by delivery driver! I had to check pressures (all ok) then go through the whole reset process which includes driving it around unnecessarily. Also random alert indicator - now gone off but no idea what it was for. Not the standard I have received before. Not to mention total misinterpretation of GDPR so they couldn’t tell me a service was due - though happy to send marketing emails!
2 months ago
Petitjean Emilie
Nice people
Not pushy
Very professional
And make you feel welcome
3 months ago
Lucinda Williams
I didn't end up purchasing at this dealer due to personal changes, but I service received from James has been amazing! When I'm next in the market for a car will be heading down here.
1 month ago
Nicks Biggs
Great service as always. Friendly and helpful staff.
1 month ago
Noah Hall
Husband had a great buying experience, really helpful staff.
3 months ago
Jason Moore
First class customer service! It’s that simple.
3 months ago
Barbara Cote
We had a centre arm rest fitted. Took around two hrs. Car was cleaned before coming back.
5 months ago
Nikita Sergeyev
The best Mini garage there is!!!! We looked at various dealerships in and around London and even paid deposits on two cars that turned out to be sold. I found my countryman (used) and purchased with inspection on delivery. As I hadn’t seen th car Jake had to respond to my hundreds of questions and did so promptly and professionally. I had an issue with car later on while still in warranty, such is the nature of cars and it was booked in to be repaired. This dealership were not great and so Jake arranged for the car to be collected and repaired in Hallisham, this was really above and beyond and it’s some distance. My car has been returned to me and all is well and I am delighted with the service and updates received. I change my car every couple of years and will definitely be returning to this dealership.
7 months ago
Ewa Kleszcz
Test drove an automatic mini countryman, never driven one before or even sat in one. At that point I was sold, however a looming brexit put me off.
Would like to try Electric Mini when it comes out.
Can't fault the service from garage, top staff.
Watch out for slamming on the break, if you are used to a clutch it takes some getting used to.
1 month ago
Amber Mariel
So far we have had limited need to use the after service but what we have used has been good
7 months ago
alexia kelly
We dealt with Jake Lowe and I must say he was very polite and helpful in every way
1 month ago
Tyler Austin
Get my car from them great staff
3 months ago
Folasade Adetomiwa
Mechanic failed to pick up in health check a screw in the front tyre and that both back tyres were perishing and cracked and were dangerous. Shame on you Chandlers, charge the earth and give poor quality, you certainly don’t get what you pay for.
2 months ago
Thomas
Always a very good customer service. Feel valued.
3 months ago
Zhou Xu
I have always used Chandlers Mini, Hailsham, for the servicing of my Mini. They are always very helpful and will inform you of the cost of each job.
1 month ago
yeekong ng
Couldn't be happier with service from Jamie and Chandler's in relation to recent purchase. Highly recommended.
5 months ago
preet dhillon
Worked on wheel - new tyre but did not clean area so tyre looks awful ☹️ not impressed
Says no valeting available due to covid but wiping a alloy and tyre should not be an issue as they need no access to the vdd we inside. Very unsatisfactory
7 months ago
Nathan Dotz
Top stars for jake Lowe. Very professional and made the purchasing of our mini countryman a pleasure Nothing was to much for jake Thank you so much. Richard and Gina... RECOMMENDED ????
4 months ago
Maddy Bemus
I arranged for my Wife’s Mini to be booked in to have a door trim replaced and was informed at this time that the trim would be covered by the warranty.
Upon your receipt of the car, I received a phone call from your service department to say that the oil service was also due, and did I want this to be carried out in addition whist you had the car? I agreed to the service.
The car was delivered back to me that evening along with your invoice, not only for the oil service but also for the material and labour to replace the broken door trim.
I contacted your service team the following day to question the charge, and was told you’d get back to me, and this you did a little while later, to confirm the charge shouldn’t have been made, needless to say no apology was offered. I was asked whether a credit note would be acceptable, and to be sent to my email address, which I agreed wouid be fine. That was Tuesday morning and I’m still waiting for it. Once I have it I can pay you for the oil service.
Thanks: Steve Roller
4 months ago
Paul Castle
Just purchased a BMW i3, researched the car thoroughly before buying and now I have had for a week, definitely not disappointed. I Bought a used car from chandlers hailsham, even though I do have 2 other bmw dealers closer, not just because they had a car with the right spec, but also because we bought a mini from them 2 years ago. Both occasions, we have found that chandlers not only provide a pleasant car buying experience, but they listen and give you all the information and time for you to make an informed and right decision when buying a car. Would my wife and I buy a third car from them or recommend friends or relatives, if we or they want a BMW or Mini.... Definitely.
5 months ago
John Webb
Good, professional and made us feel important to their business. Nice change from many car retailers.
9 months ago
Terri Schurz
Thank you very much for excellent service especially Abi Scott and Mechanic name Dannis (Dennis) Sorry about his name .Abi was very professional and understanding,excellent,thank you again ????
9 months ago
Kheng Low
Very painless visit and quicker than expected.
7 months ago
Prescert RKom
Efficient service and polite staff members.
1 month ago
Robert Poudrier
The service received was excellent and hassle free.
4 months ago
Walter Espinales
Having a separate option to make bookings, does make the experience easier. Seemed organised and friendly
4 months ago
Mario Pare
First class service as always. Abi always looks after you as s customer as well as an X employee
8 months ago
Jonathan Bartle
Staff are always polite and friendly. Problem sorted quickly.
1 month ago
