Mercedes-Benz of Eastbourne
Car dealer Mercedes-Benz of Eastbourne, Eastbourne Rd, Westham, Eastbourne, Pevensey BN24 5NH, United Kingdom:
220 reviews
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Address: Eastbourne Rd, Westham, Eastbourne, Pevensey BN24 5NH, United Kingdom
Website: lookers.co.uk
Phone number: +44 1323 465382
GPS coordinates
Latitude: 50.8111196Longitude: 0.3244270
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reviews
C Stultzy
Holly was great, she was patient with me and my family while we were making a decision and was really knowledgeable about the car and it's features with no pressure, allowing me time to ensure I was making the correct decision. She also kept me informed of progress all the way between paying my deposit and picking up the car. This is the 2nd new Mercedes I've purchased from lookers and based on my experience dealing with Holly I would recommend Lookers Mercedes to others thinking about purchasing a Mercedes. All members of the team were polite and helpful including reception offering tea and coffee and making you feel welcome and at home with Mercedes from the moment you arrive.
1 month ago
Lacretia Jackson
Carl is an absolute credit to Merc Eastbourne. My preferred dealership for all my car needs be it service or mot. He is so helpful and keeps you posted about the progress of your car service whole time. Lookers Mercedes Eastbourne are really lucky to have him.
Positive vibe in the dealership as we have all experienced during pandemic things changing everyday.
All safety measures in place. Lovely front desk staff as well because they offer you coffee and look after you whilst you wait. Absolutely what you expect from Mercedes. Keep up the good work everyone at Eastbourne Merc :-)
1 month ago
Tina skeeterz
Had the most excellent service at Mercedes Benz Eastbourne. Just took delivery of the New A Class Saloon Amg line. Arran Guest went above and beyond in looking after us. We were very impressed by the courteous and professional service that we received from him. Thoroughly recommend this company and especially the services of Arran Guest Sales Executive. Five stars all round would definitely buy again.
1 week ago
David Ely
The service was excellent. The customer service team and financial team were very helpful and very friendly. Made the experience first class. I would certainly recommend Eastbourne Mercedes Benz to my family and friends.
1 month ago
Kelsey Raposa
Buying a premium car at a premium price I expected a lot more. Maybe I shouldn’t have. There were issues with my car that I would of expected to have been picked up before I took ownership of it, as they had over a week. I’m saying that they did sort them all. The sales guy was good.
1 month ago
EMPEROR Em
Your staff are absolutely wonderful. Everyone greeted me with politeness and the job was done efficiently with an explanation. Arran Guest went out of his way to make me comfortable as I am disabled and gave me a very good explanation of my next step with mobility. I have to say the whole experience with Mercedes has been top notch. Thank you so much.
2 months ago
Nikita Sergeyev
Great!
6 months ago
Jessie Santos
On Monday 3rd May I made an improved offer on a Mercedes A-Class. Lucas said he would put the offer to a manager and let me know. I chased again on Tuesday 4th May and was told he was checking with another manager. A week later I have had no response at all and the car has been reduced on Autotrader to just about the money I was offering. I have bought a car elsewhere as it seems they didn't want my business
1 month ago
Peter Felch
Everything was fine, the reception was very friendly, greeting me with a smile even although she had to a wear a face mask.
1 month ago
Tyrian Delbridge
First class service today from lookers in Eastbourne and particularly from Will Foster. Full service and MOT carried out with great care by the service team. Very helpful and top quality video of my car and the condition sent to me by e mail. Quick and easy drop off and drive away in a loan car that was brand new. No waiting to collect in the afternoon. I recommend MB of Eastbourne to all MB owners / drivers.
4 months ago
Marty Vanhouten
I couldn’t recommend the service any higher, I contacted Holly Orme after buying a vehicle from her last year and she was very efficient and helpful. I was called by her as a courtesy call following a year after buying my first car to see how I was getting on, I informed her that I thought I needed to change vehicle and she helped me find the correct one with a price to suit my budget and with in two weeks I’ve picked up my new car.
2 months ago
Camden Cole
Both Holly and Matthew were really fantastic. Helpful, friendly and knowledgeable. I’ve always bought from smaller dealerships previously and had been in contact with some in my car buying process. After speaking with Holly and Matthew, I’m wondering why I ever did that, you’ve won yourself a loyal customer and will always come back.
4 months ago
Ralph Riddle
First class service from leaving my car to collecting same. The hire car was more than accommodating.
1 month ago
German Mikhaylov
Not particularly smiley staff, except the red haired girl on reception; she was very pleasant and made me a cup of tea. No one else smiled or even said hello. Perhaps they only smile if you're buying a new car rather than having a service or MOT.
1 month ago
Jason Reinke
Recently just brought my dream car from Mercedes-Benz Eastbourne. Hats of to the gentleman dealing with me from the Sales department, called Tom. Few knock backs with the car and its delivery time but he kept me up to date and informed with every step of the process. I felt comfortable Tom was doing everything he could to get the best deal possible for me and i could see his drive and commitment to me as a customer to ensure his team worked as hard as they could, to the best of their ability to make everything perfect for me and my purchase. I can't thank him enough for being so clear, honest and professional, he really did make my Mercedes Experience a great one and I'm very thankful.
A huge thank you to Tom personally and his team for making a young chap very happy, would recommend the Eastbourne branch and Tom as consultant to anyone who asked. Many thanks and Merry Christmas to you all.
6 months ago
Andrew Campbell
I recently had the pleasure of purchasing a vehicle with Holly. I have to say she was a pleasure to deal with. She was attentive, always available and went the extra mile to make make the process informative and hassle free even coming in on her day off to hand over the vehicle. She took great pains to make me aware of all the extra services and products available with my new car and took the time to run through them again just before final valet. The car was exactly as described and exceeded all my expectations.
5 months ago
Grace Aller
Just took delivery of my new A Class and the service I received from Luke and Matt was awesome. Informative, helpful, and the whole process was so smooth and went like clockwork. I can’t recommend this place enough. If your looking for a new car with great service look no further
7 months ago
Jeremy Grant
After searching for many weeks, I finally found the car i was after.
I'd arranged a meeting down in Eastbourne Mercedes and was delt with by a Professional, well knowledgeable and friendly young lady called Holly.
After the test drive, i knew this car was for me.
Under no pressure of purchase from Holly , l had made my decision to buy.
With the helpful advise and friendly communication between us the paperwork was done.
On picking up my car a week later, once again Holly was there to help with all matters relating to the purchase of the car .
Cant fault the team @ Mercedes Eastbourne
Thanks Holly for everything.
5 months ago
Ivanely Pereyra
Amazing service almost 2 years after buying the car. I can not fault these guys in the sales and service department. Highly recommend.
2 months ago
Joe LAYLO
I would like to Thank Eastbourne for there help throughout the process of collecting my new car. A huge shout out to Tom for his fantastic service and help throughout I could not recommend him highly enough !! Also I would like to show my appreciation to Matt and Hannah. I will certainly use Eastbourne again on my next car. If i could give 6 stars I would :)
3 months ago
Lauren Arr
The sales person Arran was absolutely great, very helpful and also followed up with a telephone call to make sure we was happy with everything. I did call back just to ask about setting for the vehicle and it was resolved straight away. I can not fault the vehicle or the service provided by the salesperson.
2 months ago
clara aikins
Mercedes Benz Eastbourne deservedly rating 5 stars. As they were able to help me with my finance and find the best quote for me. Any enquiry that i had were perfectly dealt with by Luke Potter and Matthew Barnes as they provided a perfect service!! And definitely will be recommending.
4 months ago
Marilyn Grandjean
The overall experience especially during this pandemic and the current restrictions was excellent. Your sales executive Arran Guest was excellent, very friendly, knowledgeable and extremely helpful. The whole experience from initial contact to delivery of the car was superb. I will definitely recommend Lookers, Eastbourne to everyone to enjoy the purchase of a car. Thank you and thank you so very much to Arran Guest.
2 months ago
Mary mennona
This positive review is specifically for the Used Cars manager
Tom Buckley who has been super helpful in dealing with our query. He is an extremely trustworthy person who has exceptional customer service skills. He's a real credit to the dealership.
3 months ago
Tony Lubbers
Our last 3 cars have been from MB Eastbourne, simply put the team are great. Just as important, if not more so, has been the after sales care from the service team. Their readiness to always go the extra mile whether providing advice or service is exceptional, we couldn't ask for more.
Chris Jones and the team are the reason why we would find it so hard to buy anything other than Mercedes now !
10 months ago
Mike Torres
Yes. I was booked in for an MOT with the handbrake to be looked at first. I arrived early and staff ordered a part for the next day and deferred the mot until the part had been fitted. I could not use a hire car and leave the vehicle with you until the work and MOT could be completed as none were available. Staff apologised and booked me in for next day. My handbrake was repaired and the new part not used and car passed its MOT. Honest service by staff. Will return for MOT advisory work . Many thanks
3 months ago
Jim Wilson
My first purchase of a Mercedes and the experience was a very positive one. Arran Guest in sales was both helpful and professional in assisting me select the car and the subsequent processing of the purchase was easy and hassle free. The service team were also helpful in setting up a good value service package. A month down the line and the car has been a pleasure to own.
5 months ago
Deana Jennings
Patrick and the team did a great job. Unfortunately because of the current “lock down” situation I was unable to spend time face to face with him but he was in constant contact via phone and email.
From my initial enquiry on Monday to vehicle collection on Saturday all went very smoothly.
3 months ago
Gracin Williams
I recently visited the showroom and was greeted by a guy called Carl. He was extremely welcoming and helpful throughout the time I was there. His knowledge of all of the different models was brilliant and gave me a great idea of what style of Mercedes I would like to go for next. He went into great detail when answering any questions I had and made the whole experience very comfortable. Definitely recommend to others. Great service.
10 months ago
Andrew Dean
Honestly great service from the sales team by Matt Barnes and Matt Fear . Cant fault the service, went above and beyond to help, rare to see at big car dealerships nowadays. Would recommend and defiantly be back for my next vehicle. Thank you
2 months ago
Scott Pfeiffer
Excellent non-pushy sales staff. An experience most welcoming.
1 month ago
Aimee Kranwinkel
I would to to Thank Darren the sale assistant the level of customer service that he provide to me.
1 month ago
Helen Prouty
Very pleased. Tom Parrot was our Salesman and worked extremely hard to put together the best deal to suit us. Very efficient and courteous highly recommend him and commend him to his Superiors
4 months ago
Glory M
Excellent, speedy service . Matt and Matthew found exactly what I wanted and offered me a great deal. They were very efficient and obliging. Fantastic service. Thank you. L.
4 months ago
Tony Laituri
Patrick did a wonderful job at assisting our enquiries, really helpful and welcoming.
1 month ago
Eileen Nelson
Darren Barton was exceptionally professional and worked hard to make the purchase an A1 experience.
1 month ago
Sudipta Das
Buying a car during lockdown doesn't give you a warm fuzzy feeling as the interaction is limited. When lock down is over I will look forward to the invite back to MB for a cup of tea and a walk through of the operation of the cars features.
4 months ago
Vara Rojas
we like to thank Lucas lloyd-jones and Matthew Barnes for there excellent service and help
1 month ago
Christina Scorsis
Oustanding service from this Mercedes dealership. I have been a long time Mercedes customer, and without doubt what keeps me coming back to the brand is the level of service that they provide. No car is perfect and they all have issues, but the way that I have been treated when I need service from booking in, collection and return of the car is utterly faultless. Garry, the Service Manager at this branch seems to have really worked with his team such as Chris, Carl and Hannah to make sure that the customer comes first, and it really shows. I've visited many of the other German auto dealerships in the area and none of them can come close. If they can keep up their own very high standards they will have a customer for life.
6 months ago
Victor alvarado
5* Service received from Carl Herrington, Service Team Manager @ M-Benz Eastbourne today. Thank you for the advice, kindness and quality A Service, which was far more than I expected. I drove home feeling safe and thankful for your patience, time and trouble. Yvonne H.
3 months ago
Wayne Cataldo
I recently had the pleasure of buying a new car from Tom at Mercedes Benz of Eastbourne. He gave excellent service, he was patient and answered any questions I had. His communication was great considering the restricted times we are in. Thank you so much Tom!
5 months ago
A Tenney
We have just upgraded our car and received great service from Mercedes-Benz of Eastbourne. Even in the current pandemic we were given professional and personal service. Tom Parrott was our salesman and worked hard to find the best deal available for us. He was able to help and guide us in a polite and friendly manner and quickly processed the deal. The contactless purchase and socially distant handover of the vehicle was efficient and simple. We would definitely recommend a visit to this dealership.
4 months ago
Nedialko Deltchev
The service and customer care we received from Carl Herrington was second to none. He was extremely friendly and polite, also very knowledgable about any questions we had. At no time did he try to force us into something we wouldn’t need or weren’t looking for. We would 100% recommend anyone looking for somewhere reliable and honest to take their car for a service or to buy a new car to pay a visit to Carl and Lookers.
5 months ago
Milton Rice
I bought an approved used Mercedes from Mercedes-Benz of Eastbourne, and Tom is a nice sales who provided professional service. Good Communication and nice interpretation about the car. I bought it from distance, I never tried the car before. But I 100% Appreciate about the car condition and service. Thank You
8 months ago
jeff schultz
I have had experience of a number of Mercedes-Benz dealerships to be able to give a valid review of Eastbourne. Dealerships are not all equal in terms of the service and care they provide to customers. After having some pretty poor experiences at other Mercedes dealerships nationally, Eastbourne really have provided an experience expected from a premium brand.
I have always been looked after by Carl Herrington in the service department and he has always gone above and beyond to deliver an exemplary service. From booking the best options to suit me; informing me of service packages; keeping me updated whilst work is carried out on my car and above all, being personable and professional.
6 months ago
Ozark Dave
Once again Lookers service team have come up trumps. Dexter and his team have give me confidence in their ability to rectify any problems that my car may have. I received an up to date progress on my service and repairs. The car was returned to me in excellent condition and it drove better then ever.
6 months ago
Jonah Cardoso
My car went in for a battery test which showed it needed replacing. Then a new battery fitted. Easy to book in immediately, good communication and friendly service at the dealership.
4 months ago
Alex Greendale
Always a pleasure to deal with. The Service department is well run and staff great.
2 months ago
liann freedman
I had the pleasure of working with Holly and Matt and both were extremely helpful with their service. I had no issues with all the paperwork and contact-less service due to Covid. Was a flawless experience and very happy with my purchase. Thank you to the team.
4 months ago
Shane Truitt
Collected our GLC today, very impressed with the service and professional way that the buying and collecting experience was carried out,
Even in these pandemic times the lookers customer care was first class,
Special mention for Holly Orme for answering all of my questions
2 months ago
