AutoNation Toyota Fort Myers
Toyota dealer AutoNation Toyota Fort Myers, 2555 Colonial Blvd, Fort Myers, FL 33907, United States:
220 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: 2555 Colonial Blvd, Fort Myers, FL 33907, United States
Website: autonationtoyotafortmyers.com
Phone number: +1 239-321-5413
GPS coordinates
Latitude: 26.5980788Longitude: -81.8594430
Location on the map
Get directions
reviews
Emily Denver
Very cordial and timely. Worked out a fair deal and bought a vehicle we love. Roberta was very helpful, friendly and informative.
3 months ago
Bryan Schuessler
Very bad experience called about a part and told me it would fit my car gets my vin and everything so I assume it would be correct but no I got in to get my part and have it-installed and it doesn't fit. I go back to return and they ask for my vin again and make me waste my time guy in the parts department has to really brush up on his knowledge because he was not helpful at all had to call his manager to actually help me out I’ll be going to a different location from now on thanks to this situation!! thanks for nothing parts department for making me waste my time, money and gas.
1 month ago
TIM Orsini
They did a fantastic job, otherwise we wouldn't have driven 3 1/2 hours each way to get the vehicle we wanted and without the arrogance we had encountered with other Toyota dealerships in our area. They treated us with respect and courtesy and made the experience as "painless as possible!" They were given challenges and worked with us to ensure as smooth as possible the purchase. Christina, Bob and Joshua were who we dealt with and we are extremely happy on our purchase. It was worth the drive.
6 months ago
Michael Fassett
Facilities were clean and comfortable. Service writer was courteous and efficient. He caught the fact that they did not change the oil, and had it corrected, with minimal wait time.
2 months ago
Tony Lee
One of the best car purchase I ever had... Amazing price, most of the deal was done on the phone/email, with little effect, cause I live far away... Paul C took care of me... Price was amazing and least 4 days of looking at other dealers all over Florida, they destroyed them all in price/service, plus I didn't have to haggle at all. It was that good, that I didn't want lose the deal at all and have someone else pick up the ride.
I do serious shopping when I car shop, Also easily will and did drive 3.5 hours to pick it up a car and there zero surprises. Even slightly less on the discussed price.
Could not find any con in the slightest. Maybe offer a water when you arrive, that I remember (which I didn't need). If that's the only fault at a dealership. That's a winner, hook line and sinker.... Will look to them for my next ride when I need.purchase
Again Zero Regrets on the , dealer and Price.
Thank You Again, Chris L
9 months ago
Justin Dryden
I purchased a 2021 4Runner in November 2020 and after I left the dealership, I noticed the tire pressure was from 28 to 32 pounds. When I brought the car in for service, I asked that they check the tire pressure, they told me they did, that it was different between the tires. What they didn't do, was fix it!!! How hard is it to add air to a tire? Because I live 20 minutes from the dealership, I decided to buy a tire pressure gauge and put the appropriate amount of air in each tire. My car indicates the amount of tire pressure in each tire, now it is correct, but I am more than disappointed in Autonation for not doing this.
2 months ago
Johannes Ayres
Always have great service with Orlando. He takes to the time and cares. I see him interacting with other customers, he is the best!
Appointment was suppose to take 90 minutes and took 4 hours..... not his fault at all.
3 months ago
Barbara Shepard
quick service and reliable performance. However, wish they would have improvise in getting my SUV sanitized instead of saying they had no personnel available to complete this most important service. I took an unhealth risk.
1 month ago
Chris Richard
Our sales associate, Josh N, was professional and polite. He worked with us to make the sale, but did not pressure us to buy. We went there knowing what we wanted and how much we should pay, so being prepared is a must. We leased our Highlander Limited. The first offer was a lease payment considerably higher than the deal we worked out. Josh made multiple trips to his manager, but returned quickly with a response. I gave 5 stars because I know this is a reflection on his performance and I would highly recommend him based on his customer service and knowledge of the vehicles. The finance part is another story. It is my understanding they were short staffed in the finance department that evening so waiting was not a problem. We waited around 2 hours to meet with Richard in finance. The dealership had closed for the day. (Josh waited with us which we appreciated). I should also mention that Josh wore his mask the entire time he worked with us. In fact, everyone wore a mask, except for Richard. We had to sit in his little office for about 30 minutes. We wore our masks the entire time. Not Richard. No mask and no offer to put a mask on. We know it was late, but it was not our fault that we were there well past business hours. Richard was just pushed papers in front of me and told me to sign. He seemed annoyed that I wanted to take time to read what I was signing and came across as condescending when I refused a service agreement he tried to slip into the deal. We can deal with the condescension but him not wearing a mask, during this time of Covid, was disrespectful to us and did not set a good example for the business.
5 months ago
Frederick Miller
Couldn’t be happier with my new vehicle. Excellent customer service Kim did an outstanding job, very knowledgeable and professional. As a whole the best car buying experience.
7 months ago
Tim Mcavoy
Laz assisted me with my appraisal. He was professional and extremely helpful.
1 month ago
Diane Slaughter
Excellent Customer service all the way around, once diagnosed, Dan Davis put the team into action and took care of this old Veteran, Actually, this is the first time things went so smoothly that I was worried about the rapid resolution, Not an iota of disappointment on my side what so ever! Fantastic Service with an expert.
7 months ago
Julia
This was one of the worst experiences in a dealership. I called to make an appointment for new windshield wipers and a new battery. I arrived at 10 am (My appointment time). I was informed that it would be 2 hours. A long time but okay. My husband and I walked around for a while and received a call at noon stating they had to go pick up the battery and it would be another hour. We spoke with 2 different managers to be informed that they couldn't pick the battery up until noon and it was on its way back. Meanwhile my car was sitting outside of the service center the entire time. After 3 hours I saw it sitting there. Was told once again that it would be another hour. So after sitting for 4 hours I finally got my car finished. My complaint is that I sat there for 4 hours waiting on something that they knew wouldn't be back until after 1 when I could have used my own car to have went to lunch or somewhere besides sitting there. The complete failure to acknowledge that I was just sitting there and could have easily left and returned when they had the battery. Also my appointment was for a BATTERY. Shouldn't they have made sure it was in stock???
4 months ago
Tommy Lebel
When offered Excess Wear and Tear Protection from Autonation run from the building immediately. I paid over $400 for such insurance and was told it would cover up to five events up to $1000 each. Nobody bothered to tell me if a dent cost $1100 to fix you get nothing. Being a rational person i thought you would get $1000 and then pay the extra $100 myself. I was wrong! Not only that but Toyota, in my opinion, seems to conveniently price each dent well over a $1000 when it would cost $300 to $600 at yr local body shop. Make sure you get a Toyota inspection of yr car Before you drop it off so you can get minor dents repaired at a fair price. AutoNation if I could give you a ZERO I would.
2 months ago
Josh Cockram
Wonderful experience helping me choose what the best SUV would be for me.
Steve is very knowledgeable and will help you get a great car.
Highly recommend
5 months ago
Catherine
I was extremely disappointed with the service department because they called ME to set up my first annual visit for routine maintenance. I asked for an early time so there wasn’t a long delay in their customers. I was told people with appointments get preference, but after checking in, I was promised car would be done in an hour, but after 1,5 hours my car still hadn’t even been checked yet, and waiting room was filled with people! Was two hours for something that really only took ten minutes for them to perform.
6 months ago
Omar Reynoso
This was the best experience I have had with a car dealership. Millen rocks can you please give him employee of the month! Also Jake in financial rocked it. It was never what they wanted it was what I wanted. I woke up early to get there as soon as they opened because I just knew it was going to be an all day thing! Nope I was wrong... I was in my car and home by noon!!!!! Very professional and speedy service!
3 months ago
Susie B
Mr. Greg Fleming has been my service advisor for over seven years . He's the best ! very professional yet cordual
1 month ago
Tom Hopfensperger
Poor experience. Most places will fix a flat for free, not here! Get ready to pay $43. Never mind I just spent 40,000+ on a car two months ago.
Not only that, they have two service centers, so get ready to wait extra long if you pick the wrong one. The lady taking cars at one of them was rude about it too.
Not buying another car from you!
2 months ago
Chuck Townsley
It is more convenient if you make an Appointment. It takes less time. But if you don't make an appointment you will be there for a while. All depends how busy is the day, specially in high season. Good customer service, accurate, clean, and friendly environment.
3 months ago
barbara goldstein
Took an hour and a half for oil change, tire rotation, and maintenance checklist. Car wash was broken. Well, I guess that happens, I just wonder why a repair shop couldn't fix it. HOWEVER, Jiffy Lube at least teaches the maintenance personnel how to clean the bugs off the windshield rather than just leave them there. When I asked what can be done about that spare tire (the one under the car that takes forever to crank down to access) that loses pressure so that the low pressure light comes on every few months, I was told I have to just add air to it. They did do that, but next time it's my turn.
3 months ago
Michael Rountree
Service advisor Shelley did a great job correcting my tire invoice to my online quote on tires.
2 months ago
Candice Coffin
Overall, our experience at Auto Nation Fort Myers was a positive one. Our salesperson, Brieanna Rau, was professional, personable and sensitive to our needs. The final purchase experience at delivery could have been more streamlined, however. Over three hours in a car dealership to close the deal seems unnecessary.
2 months ago
Leo Wang
Was seen in 3 minutes. Problem diagnosed and fixed in 3 hours. Courteous, knowledgeable and efficient staff. Orlando kept me informed of the problem and progress. Very clean waiting area, as well. I am very happy with service and highly recommend.
3 months ago
Casca Immortalis
Tina Becker's assitance was great. I appreciate her recommendations. Great job. I will be selecting her as my customer care specialist on my next appointment.
3 months ago
Andre Cathron
Due to the nature of today's repairs they took a very long time. The wait there is always a pleasant one. They have comfortable seating, refreshments and snacks, free coffe, and wifi. Shelley K., my customer care specialist is outstanding. She deserves an A+ for her knowledge and efficiency. Thank you Autonation Toyota.
1 month ago
Ariane Sullivan
I made appointment for service/oil change and still had quite a long wait time but my service advisor Orlando was phenomenal. He was very helpful and informative. Will be going back and making sure to schedule with him.
1 month ago
Joni Jenson
On behalf of Allison, the experience of her buying her first car at the age of 18,, and also a new 2021' vehicle was unbelievable . My stepdaughter was expecting to just get a used vehicle and was excited to hear that it would not be a used but a brand new 2021'. She has worked so hard and continues to work very hard in her schooling . With a 5-GPA. , my wife and I are very proud of her. , and is well deserving of a new vehicle.. So with that said i want to give a big thank you to Bernard Edwards , (GO OHIO STATE!),, And Jeremy Smith, for making this run smooth..
There was a few HICK-UPS,, but all in all no complaints. THANK YOU ..again for being able to make this happen for my daughter,.
Will keep this dealer ship in mind for my next purchase. I do have one more stepdaughter to go. LOL.
3 months ago
AJ Colton
Toyota is the best, took my SUV in for service I was out in 2hrs my rep. ORLANDO always take good care of me every time, thank you Auto Nation ????
3 months ago
Pam Ewing
Our experience with AutoNation Toyota Fort Myers on Tuesday, March 2, 2021 was miserable. Their treatment of us as customers was unprofessional and rude. We had responded to an internet advertisement for a used Mercedes Benz. We called on Monday and made an appointment with "Josh" to see the car the following day (today). After driving for 45 minutes we called to say we were five minutes away and he said he'd have the car ready and be waiting for us. When we arrived, he wasn't there and we sat in Josh's office for 20 minutes while they went to find him. He and the Used Car Manager showed up and with no apology, hurriedly informed us that we could not drive the car but, only look at the car because it had not yet been " prepped", meaning that we'd have to come back tomorrow if we actually wanted to drive it! This is after a 45 minute drive to get there and 20 minute wait for him to show up. Josh then took us to another facility down the road to see the car. We found the car but, of course, Josh forgot the keys so we had another wait while he found them. We finally got into the car (a convertible) and asked if we could see how the top worked. Well it did not which was the same for some other normal functions. We said thank you and left. We received NO apology for making us wait, NO apology for suggesting that if we wanted a test drive we'd have to come back at a later date. NO apology for advertising a car that was NOT checked out by the dealership and, NO apology for showing us a car with a convertible top that would NOT work. A professional sales staff would have made all of these issues clear during our telephone conversation of the previous day before asking a customer to drive 45 minutes to see a car that was broken and that we could not drive.
You will note below how they responded. My response and suggestion to them would be to hire responsible sales people who have manners.
3 months ago
Uncle Chuckles
Orlando Quinones in the service dept is amazing from start to finish. He helped me so much in getting my car fixed. He kept in close contact with me on everything from what was wrong with my car, to the cost, and to letting me know the time frame of when it would be done and then a follow up call to let me know it was ready. If you need service on your vehicle, be sure to ask for Orlando Quinones and he will get the job done right for you.
3 months ago
Omar Hussein
I was very satisfied with Shirley with her professional attention to my needs. My 2004 Toyota Tundra, the mechanical problems have been fixed. I was very satisfied with Enterprise Car Rental. To my satisfaction I will give this Toyota car dealership a 5 Stars ⭐️. I will recommend my friends to go to AutoNation Toyota at Fort Myers.
5 months ago
MyiAijah Jerry
I made an appt days ahead. I get there early. I am told it will be a 90 minute wait for an oil change. I shared my thoughts on this. I went into the lobby and sat for 15 minutes. My car still sat there never taken in. So, I went to the agent and said I'm taking my car and leaving. I went sonewhere else. I was there, in and out, in 20 minutes...never even had to get out of my car. Highly unlikely I'll ever take a vehicle back to service at Auto Nation Toyota. No sense of urgency.
1 month ago
Eric Leung
Great service, Lazaro was fantastic! Patient, reliable and knew what we wanted. Thank you for our new SUV!!!
3 months ago
Peter Schubert
good experience. Glad we have coffee again for sure. Punctual and timely service
1 month ago
Sunny Singh
Shelly Krogman (sp?), is the best ever!!!! Thank you!
P.S. Enterprise Rental at Toyota is not very people friendly and they need serious customer relationship training, but the Toyota personnel is always top-notch!!!
1 month ago
Jasmine Tipton
I traveled from my hometown of Key West twice to visit this dealer & it was worth it!! Kevin & Alex made my buying experience a great one! They worked very hard to get me the car & price I wanted. I was provided a very good trade-in value & was offered a great deal on a 2021 Hybrid Highlander. We did most of the transaction electronically given the distance & Jeremy made the final portion of the sale seamless. This was the BEST car buying experience I've had & when it's time for my next car, I'll absolutely visit AutoNation Toyota Fort Myers again! Don't hesitate to visit this great team.
8 months ago
Lauren Martin
Shelley Krogmann is amazing. She works so hard and ALWAYS treats you with kindness and a smile. Most importantly she never oversells on services your vehicle is not in need of.
3 months ago
Cedric Marion
Super nice staff, clean restrooms, clean building, staff has good knowledge of cars and service is great?! Very kid friendly as well ????
3 months ago
Angela Hernandez
Joe was an awesome sales associate who went above and beyond to help us find 2 cars in our price range and model preferred. Would highly recommend Joe. He was very friendly, hardworking, and honest!!! Thank you Joe!! We love our vehicles!
Reid and Ashley
4 months ago
Janet Erickson
Good place but there is room to improve.
2 months ago
John Rose
I was very happy with the procedure and there could not be a more attentive salesman than Sol Pena. He's a great guy. The whole process was painless.
3 months ago
arthur efantis
My visits to AutoNation Toyota are always great. After Hurricane Irma in 2017 they totally repainted my car that was damaged. They did a great job. I have a 2012 Lexus that looks like a brand new car.
4 months ago
April Holloway
10K mileage service. Out in less than 1 hour. Everyone was so nice, especially Greg in the truck service dept.
1 month ago
Richard Douglas
At first my experience with Autonation Toyota was good. I felt my sale associate Diego was going a little fast. It seamed like he just wanted to make a sale. I have previous experience in Toyota Sales and was a top sales associate at my dealership. That is not how we did things. After we found a vehicle and had it brought in from another dealership the back up camera didnt work and I was told they would take care of it. When i took it back to service on Monday they had no idea why I was there and ant took all day to get approval to get it fixed. This should have been taken care of prior to me arriving.
2 months ago
BROWN
Typically I have terrible experiences at dealerships. Buying a car is intimidating and overwhelming.
This was the first time in years of financing cars that I had a salesmen who wasn’t pushy, aggressive or arrogant. He was professional, friendly and went above and beyond for comfortable and easy process.
I give him 5 stars. Every time I passed another salesmen they greeted me, respected me and looked happy to be there. Very good energy right when you walk in. Thanks again ALEX SWARTZ!!!! He is who I would recommend in the market for a car!!!
I appreciate him so much and consider him a friend!
Thanks again auto nation!
8 months ago
kilian leger
My 2004 Sequoia came out from being detailed looking amazing! It was awesome inside and out!
Shelly is a fantastic service tech . She always communicates and goes the “extra mile”. Great service! Thanks, Shelly
4 months ago
Luis Carrillo
Service was great, I spent over $250.00. the disappointment I have is the following week I received a coupon in the email for $30.00 off any service over $150.00. I could use that $30.00. Anyway I can apply that coupon. it is only a couple of weeks since I did the service. I could have waited if I knew it was coming. The service was good-in and out in an hour, made my doctor's appointment.
7 months ago
Vanessa Ruiz
The service and the people communication was terrible, first the car guy receiver he never listen that only want my OIL change, so when I get back to pick up my car they never change the oil, just they rotate my wheels, so I ask again for change my OIL and I left the car for 2nd time, in the afternoon when I went to pick up my car the windshield was broken I talked with the manager and he check with the mechanic and they said to me that they received the car like that but the first guy in the morning get my car in good condition and nothing was broken. So in conclusion I spent all day from 8 AM till 5 PM for one only OIL change service and I also get my car with my windshield BROKEN and the TOYOTA dealer and his manager said to me that they don’t go to pay nothing just they said find somebody for fixed or just call your insurance.
I NEVER GOING TO RECOMMEND THIS DEALER FOR ANYONE
2 months ago
Missy McDonough
Very clean, felt safe during these trying times. Appointment on time service. Was able to get my morning walk in while waiting and not bombarded by salesman! Great experience for me...
5 months ago
