AutoNation Toyota Fort Myers
Toyota dealer AutoNation Toyota Fort Myers, 2555 Colonial Blvd, Fort Myers, FL 33907, United States:
220 reviews
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Address: 2555 Colonial Blvd, Fort Myers, FL 33907, United States
Website: autonationtoyotafortmyers.com
Phone number: +1 239-321-5413
GPS coordinates
Latitude: 26.5980788Longitude: -81.8594430
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reviews
Mike Shugart
This is my 3rd Toyota that i've bought at Auto Nation Toyota and my husband and I are very pleased. Roberta Billings was our sales consultant and she was outstanding. We bought my car on a Saturday and after we finished financing, Roberta called our insurance company and was on hold for about 30 minutes, and was determined to take care of us before we left. I will always ask for Roberta for any car I may purchase in the future.
4 months ago
Hussain Alhasan
Excellent service, but 1 1/2 hours for an oil change?
I always go to Denise and she never disappoints!
5 months ago
Ronneal Colbert
Purchased a vehicle from their used department in May 2020. I cancelled the extended vehicle protection plan that was offered shortly after and was told I would receive a full refund in 8-10 weeks. It has now been 7 months. I have called and emailed several times asking for an update and still can not get a single response from the financial manager that helped me purchase the car, William Sowers. The customer service is great until they have your money. I can’t even get directed to speak to anyone and the receptionist constantly sends me to voicemails rather than helping connect me with anybody that can help.
4 months ago
Andrea Moore
Really excellent service here. Salesperson, Roberta Billings is super good at helping me choose perfect model and color for me! Will definitely return here.
4 months ago
Bria Owens
I wanted to thank Tyler Pyre (service rep), Victor (mechanic), and Karen (lead tech) for everything they’ve done to get my truck working like new again! Truck has been great. Haven’t heard any squeaking.
Tyler’s customer service is really appreciate. I’m sure it sucked seeing me back every time and not having an answer sometimes. He still helped me with a smile and was always straight forward. These people are the reason I keep going to Auto Nation and will continue going to them.
5 months ago
Arthur Peng
It's was very easy ,fast and convenient.the waiting area was clean and nice. People were friendly.
1 month ago
Tommy Smith
Thought the service time-bringing the card till the service was completed was way too long. Then when I got in the car, my XM radio was off (I always have it on) and an FM station was on (annoying). After leaving the dealership, the center screen telling me my mph, time and temp was stuck on a screen for fixing a tire. I had to drive back to the dealership and had them correct as the buttons to change the screens did not work for me (again annoying). Finally a screen said "phone not connected." I had to go back to the dealership the next day to get that issue resolved. The service tech told me that my phone turned off the connections (????) and maybe the phone had an update (?????). Again extremely annoying.
The dealer changed the wiper blades per my request. Was surprised at the amount the wiper blades charge of $57. Thought that charge was too high.
The car had the tire pressure light on. Service rep told me that there was a tear in one of the tires. A new tire was placed on the car at no charge due to a protection plan. Felt after the 15,000 mile service call that included a tire rotation and new tire, the car drove smoother.
To reiterate, felt the service time was too slow, charge for he wiper blades was too high and three minor annoying electronic issues.
5 months ago
Chausey Ashey
Had a great visit. Car had a couple issues, and they were addressed. Service was efficient, and our RAV-4 is running perfectly again.
4 months ago
Surge Gomez
Shelly as a Service Advisor was excellent. Thought had a fix turned out we didn't . Took the vehicle gave me a loaner kept my vehicle until fixed Outstanding all around communication; even got to meet Melisa. the receptionist exceptional lady.
5 months ago
Suzy Davis
I have always worked with Peter Dombrowski. Peter is a very knowledgeable salesperson and is pleasant to work with. Bought many cars through him.
2 months ago
Melissa Allen
Recently went to Auto Nation Toyota of Fort Myers, FL, for service on my 2020 4RUNNER. I was greeted promptly upon pulling into the truck service department. I arrived at 8:11 a.m., for an 8:10 a.m., appointment. They asked if I was dropping it off. I told them no, I was a disabled veteran and had my service dog with me, we would be waiting. I was told I was looking at a minimum 3-4 hour wait. What? For squeaking brakes on a truck with 7000 miles on it? I have an appointment! I had no choice but to wait. 4 hours later we were called to the desk, told they said there was dust on the pads and the brakes were cleaned. Sent us on our way. Car wasn’t given a complimentary wash or vacuumed. No paper on the interior floors. Drivers seat all the way back so my service dog couldn’t get in the truck until I moved the front seat forward! I should have listened to the many others and gone to the Naples dealership.
4 months ago
Melyis Cabrero
Quick and efficient. They move a lot of vehicles through here but do it fairly smoothly. My car was done on time as promised. Only problem I had was finding my way around. There's 2 service areas, and if your car is a Rav4 Adventure, you shouldn't wait in the line with regular car as I unknowingly did. You have to go to the truck service area. Otherwise, great service.
8 months ago
Diane Roy
We got there for our 10:00pm appointment.
we were greeted. Waiting in the lobby while our car was serviced
everything went smooth.
3 months ago
Mitchell
Great service people ! Smile early which
Is not seen alot ! Polite people
Great experience!
1 month ago
Colleen Greer
I purchased a vehicle there and it was easy enough, all done online until time to pick up and sign. Afterwards it has been weeks and I cannot get a phone call or any paperwork. I do not have a registration, or any loan docs on where to send payment. I have called, emailed, texted, chatted over and over and they say someone will get back to me but they never do. They are fine until they get your money then they forget you. Buyer beware
3 months ago
Honey Bear
GREAT SERVICE, Diego and Finance dept went above and beyond to get me a car with the monthly payment I wanted. I recommend 100%.
2 months ago
Jill Ralph
MY sales rep, Adnan , was extremely knowledgeable, courteous, and
very helpful in walking me through the auto purchasing process.
I would definitely seek his help again if and when I want to buy another car.
Thanks Adnan!
Tom G.
2 months ago
Force FUNK
Greg is always a great service advisor and goes above and beyond.
1 month ago
Miguel Sorto
As always my service advisor, Tina Becker provided outstanding service.
Her concern for checking every aspect of any vehicle - ensures that it is
safe for drive ability and comfort.
3 months ago
stan kosinski
Easy to do business with no pressured salesman in your face. They worked with me and I got the vehicle I was interested in.
2 months ago
Kay Oberbeck
Staff are always polite, professional and timely. Service waiting area is clean and tidy, comfortable place to wait. Ms Garcia is the best.
Thank you AutoNation
3 months ago
Don Dowd
I always get great service (Nick Haynes is especially helpful), but this last time I noticed the service folks didn't top off my washer fluid. No big thing, but if it is something they are supposed to do, they missed it this time.
2 months ago
Alice Donckers
I would sincerely like to thanks to Brieanna from Auto Sales, for a smooth and easy experience. I am a proud new owner of Toyota RAV4 and Brieanna shared her extensive knowledge about the different vehicles on the lot and I felt extremely comfortable throughout the entire process. She listened to my needs, addressed them genuinely and as a result , I finally got the car I had been looking for. In concluding my purchase, the staff handled the transaction very professionally. This was a very positive experience for me and I will definitely recommend Toyota AutoNation to all of my family & friends. Thank you.
Yours Faithfully,
Blake
10 months ago
Christopher Sapp
While traveling, I needed service. I found Auto Nation Toyota to be efficient, clean, friendly and helpful. I would recommend them to others. Thanks to Nick and the service team
3 months ago
Kim
If you're going to AutoNation to purchase a vehicle please see Tommy Ward! He was the best, happy we went with him to purchase our new 2021 Toyota Highlander!
1 month ago
Adam Eden
I must say Shelly at AutoNation was great and organized everything for us. I would highly recommend her .
3 months ago
Tracy Tomson
I updated my review Tyler did a good job. I took my other car back for service and I meet a guy there name Gary older gentleman, the man was so rude. I refused to stay for service. He wouldn't answer any questions and when he did, every answer was dripping w disdain as if I'm expecting free service. I understand that everyone is carrying around his own baggage but little respect goes a long way. I guess I'll take my business else where.
4 months ago
devin wolfe
We took our Camry infor a recall, low pressure fuel pump, the car was returned to us smelling so badly of gasoline that we have had to leave the windows open for several days. It still smells like gas inside the car.
We called the service agent to report the smell and we were told the car will smell like gas for a few days. Of course there can be no repair that should smell of gasoline for several days. It is extremely disappointing that the problem was brushed off instead of handled properly.
3 months ago
Richard Hernandez
I brought my 2017 Tundra to the Auto Nation Toyota Fort Myers service center for a starting issue. I explained what was occurring to the service writer Shelley K. She listened to my explanation and said she had an idea of what the problem might be but couldn’t say for sure until a technician diagnosed it. The issue she believed was occurring involved the Flex Fuel system and a computer process. Shelley checked and found that if the issue was related to the fuel system, it would still be covered under warranty. Since the issue was going to take an undetermined amount of time, she arranged for me to have a rental vehicle at no cost. The repair was completed and I had my truck back the next day. My truck is running great again. I would like to thank everyone who was involved with the repair but especially Shelley who took the time to listen even though she was obviously very busy that day. I really want to thank her for making the arrangement for a loaner car so I didn’t have to wait all day only to find out the repair would require my truck to stay overnight. Thank you again Shelley K and the Auto Nation Toyota service department.
7 months ago
Devin Corley
I live in Ft Lauderdale but I come to Ft Myers to have my 2020 Camry serviced at Autonation Toyota. To be fair, I have family in town so the first time it was a “two birds with one stone” situation, but it’s been so quick and easy each visit, it’s become my go to for regular scheduled service. If you actually LIVE in Ft Myers there is no other place to service a Toyota. Tina and every other service advisor I’ve dealt with have made each experience quick and easy. You have a gem in town, take advantage of the detail to customer service.
4 months ago
Ana Krasnova
If you want a new vehicle and great service....Look no further than Hank Simmons. He has been at Autonation a long time and he will handle your automobile needs or find what you are looking for. He even helped me when I was not his client. I just purchased another 4runner in 2021 at Autonation and he went out of his way to take care of everything I asked and more. I've dealt with him for about three years and go to him for any need. I've also feel I've gained a friend. He isn't pushy and listens to your needs, then does everything to fulfill your needs. Every salesperson should be Hank. Number 1 in my book! Thanks Hank!
4 months ago
Larubia p
After having my car totaled in a car accident, I went to Toyota Autonation to purchase a replacement vehicle. Joey SanJuan provided excellent service and care giving me the best car buying experience I've ever had. Joey listened to what I wanted, simplified the process to my understanding and made sure I was fully satisfied with my purchase. He has a magnifying personality and provided some good laughs during my visit. I would most definitely recommend him to my friends/family and will be going back to see him personally for a newer vehicle in the future. Thank you so much Joey!!
4 months ago
patricia saffell
What a great group of people to work with. Jessie, Scott, and Christian were wonderful from the time a first went to the dealer to the time our transaction was done. I will be doing more business with them in the future.
5 months ago
okke Meinema
We traveled to buy a car here. Easy access from highway. I had a positive easy experience with the used car department. Very nice employees. I did end up purchasing from this location.
5 months ago
Jessie S
I went in for my 25,000 service and a recall. The 25,000 service is a tire rotation and the recall was a wire to be clipped in which takes all of 5 minutes. My vehicle sat in the waiting area out side for 70 minutes prior to it going in. I was told it would be take around 1 1/2 to 2 hours max. I went inside to ask why my vehicle is taking so long to get inside and was told they were getting it in. There seems to be a lot of walking around outside and slow moving service techs. I like the dealership due to location but I would drive further for better service. Time is precious and to sit for 2 1/2 hours seems a little to long when I had an appointment scheduled. More consideration needs to be done to accommodate the customer. If the customer is given a time to arrive to have service done why do they wait 70 minutes before the vehicle goes into service? Are they over booked this much?
4 months ago
Olivia Kleiner
The service was fine, however I have an issue now. I was able to put water on the front window, after the tires were switched I am not able to do that no more. We were looking over the weekend and when the passenger tire was changed, they left the water connection caught on the middle. Now, I have to get that fixed.
6 months ago
Taylor Ciavarra
Never thought id be able to get a car. Their experience really shines through as they implemented every skill they had to get me a great car at a price I could afford. Highly recommend!!!
6 months ago
Jason Rock
Good service, quicker than quoted. Nice waiting room, very comfortable.
3 months ago
Jason Carney
We have been looking for a Honda Odyssey for some time and finally found one through our credit union app, when led us to Auto Nation Toyota Fort Myers. We got preapproved with our credit union for 2.75% and brought the draft in to purchase the van. My husband went in and spoke with the finance manager and was told “we do not deal with that specific credit union” and told him we were approved for 4.7% with a different bank but said he could “do better” and gave us a rate for 3.7%. My husband called me and I said to walk away since they won’t honor our preapproved draft. The finance manager was trying to make us feel like we HAD to go with “their” bank which was a flat out lie. After a little negotiating the FM said “what if I can beat the 2.75% rate your credit union gave you? Would you go through our bank? Let me see what I can do.” He comes back with a rate of 2.70% so we moved forward. This is the kind of sneaky/sketchy business that will turn good customers like us away. Our sales rep Brieanna was amazing and the total time we spent on site was less than two hours. Everything was very pleasant and we will definitely go back but will request a different finance manager to close our deal. I would have given them five stars if we didn’t have the negative experience with the finance manager. Zero stars for the manager, five stars for our sales rep and time at the dealership.
9 months ago
Aakash Upadhaya
Quick and easy as usual, Only issue was transportation, since the pandemic they done away with the transportation which is sad, it cost me over 25$ Uber fees. You can still have transportation with CDC guidelines and precaution measures. That was the only disappointment.
2 months ago
Megan Bower
Understanding and accommodating to my time being of value. Great friendly people.
9 months ago
Chad Meyer
I was impressed by the person that took care of my paperwork and explained things so well. Thank you very much.
2 months ago
Joe May
This dealer handled sale well, however it's policy not to offer lifetime power-train warranty was disappointing. The reason I considered them was they had the vehicle I was looking for.
2 months ago
Toylor Bieber
Wesley at Totoya was great to work with. He made the process of buying my new Rav4 very easy. Plus Toyota Auto buying process was very easy and I did 99% online without even stepping foot in the dealership.
3 months ago
Janie Caine
For the first time, I can say that I’ve had a pleasant experience purchasing a car, thanks to Jorge the sales associate and the team. They were able to negotiate the price down on a Toyota RAV4 XLE Premium that arrived on their lot two days ago. They gave me an OTD number and ended up getting it for way less after negotiating back and forth with no issues!
2 months ago
Michael Anthony
knowing that I am safe in my vehicle is important to me, and toyota autonation guarantee it every time they do work on my car
2 months ago
Justin Sali
Had a appointment for a Lube Oil Filter. Orlando took me in a timely fashion. No worries. He's the man.
7 months ago
Zhizhou Yang
Purchased a new car, they gave us a great price on our used car.
2 months ago
Bonnie Criner
Have to give big thank you to these guys and especially Shevanie for getting the rear driver side tire replaced on our RAV4 on the trip back home to Tampa Bay after getting a flat shortly after getting on Alligator Alley and having to drive on the spare. Heavy traffic kept us from getting there sooner but they had the tire we needed and replaced it so we could get back on our way. Shevanie was very kind, polite, competent and professional which was very welcome considering the kind of day we had. Highly recommended for Toyota service.
2 months ago
Albert Foley
I am always pleased with the service provided by Autonation and specifically my service advisor Tina Becker. She is phenomenal!
3 months ago
