Park Chrysler Jeep
Car dealer Park Chrysler Jeep, 1408 Hwy 13 W, Burnsville, MN 55337, United States:
220 reviews
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Address: 1408 Hwy 13 W, Burnsville, MN 55337, United States
Website: parkjeepchrysler.com
Phone number: +1 888-865-5490
GPS coordinates
Latitude: 44.7743068Longitude: -93.2988465
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reviews
Sabine Estassi
We brought a 2019 Ram Promaster from Andrew he did a awesome job, with helping us purchase the vehicle. He went the extra mile making sure we were fully happy. I highly recommended purchasing a vehicle Andrew and at park Jeep, thanks for making this purchase go quick and easy.
2 months ago
Sujay Halder
My experience was as good as they come. Literally every point of contact in each department (sales, vehicle appraisal, finance etc.) was top notch. Couldn't have asked for a better experience. Special shout out to Connor Neal in sales department. He answered any and all questions I had thoroughly. Typically you get the classic "pushy" sales person but not with Connor. He was genuine and listened to my wants and needs and I would highly recommend him to anyone 10/10. He's great at what he does and extremely knowledgeable. Also special shout out to Frank in sales department as well. Class act guy and extremely friendly. Final shout out goes to Erik Kobarg in the finance department. Again, he had my best interests in mind and helped me feel confident and comfortable about the finances and my purchase. Would recommend speaking to Erik when it comes to the finance. Very friendly guy. All in all, great experience at Park Chrysler Jeep and they are my choice of dealer moving forward.
2 months ago
Extreme Justin
Ali Vann and the entire team at Park Chrysler Jeep were easy to work with, more than fair in the pricing and I would highly recommend doing business with them!!!!
2 months ago
Kyle Rider
Dane was so helpful! As a first time car buyer he was very honest and helped a lot! Highly recommend him if you go there!
2 months ago
Noelle Kaliloa
Scotty is TRULY amazing! I think the best way to sum up his service is to explain that I was NEVER coming back to this dealership again (I was treated unprofessionally by an employee, Alan, who is no longer there) yet I just drove away in a new Jeep!! Everything he did was incredible: from his initial point of contact - the voicemail message, to his authentic, kind dealings with my family...I was so "at home", that I felt like I was doing business with a family member. Thank you. Park Jeep - you have a gem.
2 months ago
Kim Micheletti
Sales experience was good but buyers beware, if you do not purchase the warranty and you find an issue with the car after you have already purchased the vehicle, in their words "it's a used vehicle, there is nothing we can do since you did not purchase the warranty."
I noticed the car would shake only while coasting between 20-30 MPH and brought it to their attention after 2 days and that was their response. Like I said, just be aware if you do not purchase the warranty. I understand I had every chance to purchase the warranty but thought I point it out this dealership does not offer any X amount of days with any sort of peace of mind if you do not purchase the warranty.
2 months ago
Liana Matthews
A wonderful team who provided a seamless process for me to be able to lease a beaut of a new Jeep! I worked with Rob Dworsky and he was extremely accommodating throughout the entire experience. Thank you all for your help!
2 months ago
Ey M
Andrew, Kris, and Grace are amazing employees and amazing assets. They worked to get me a vehicle even though my credit isn't the best. I'm super happy with the process and how easy they made it! Can't wait for service at Park Jeep
2 weeks ago
Faren Foley
Troy was great! He didn’t have the typical salesman pushiness. I would buy from them again.
2 months ago
Armand Arce
Great customer service all around! Check out Ali Vann!
1 month ago
lloyd shaver
This place is honestly a joke. Most of the staff here act like prepubescent little boys. It's an absolute wonder how this place stays in business with their lack of unprofessionalism. This is the first review I have ever left, and this place earned it.
3 months ago
Timothy Bordages
Very informative and great buying experience. No pressure and very accommodating. Came to Park Chrysler Jeep because of previous service on other Jeeps. Will and already have highly recommended this dealer and service
1 month ago
Adrian Moeller
we bought an unlimited sahara about a month ago and worked with Connor and he was the best salesman we have ever worked with! Great overall experience!
2 months ago
Tyrone Brown
Ryan was great to work with, helped us get exactly what we needed and made it easy. Love our new Jeep!
6 months ago
estelle blair
I bought a few vans from this place and had a good experience. I was looking for another Dodge Caravan and they didn't have one on stock. The sales manager told me he was going to get a van for me. I haven't heard from them so I called the sales guy. He said " we are looking for your van, just wait a couple more days" I waited 3 days and haven't heard from them. I went to another dealer and bought another van. This was disappointing.
4 months ago
Jeremy H
Best Sales Rep I've dealt with. I had a bad experience with 2 dealerships. Got Steve Carpenter to help me find a jeep. He was awesome. Couldn't find anything I wanted so he says why not order it. Got exactly what I wanted and the best service. Want someone who talks to you and not at you...he's it.
3 months ago
Maciej Wysocki
Grace, Colleen& David were fantastic, I had given up on finding a car. Having major credit issues 2 dealerships saying no, I almost didn’t try. David said just give us a try. Within just a few hours I had a firm deal in place. Grace had found the right bank Colleen had found the right car. I came in on Wednesday and drove out in my wonderful new to me car. I would trust them with anything they are a great team an asset to your dealership. I would send anyone to them. I would give them the highest rating possible.
3 months ago
Jane Park
Had a great buying experience working with Grace, the finance specialist! My credit situation wasnt the best but she helped me out from start to finish. She was knowledgeable about the cars and she worked very hard to see what the options were. I'm glad I chose to go to this dealership and would definitely recommend others to come here as well!
1 month ago
Pradeep Radhakrishna
While waiting to sign the paperwork for our new car, the manager felt the need to push his non-scientifically based political views points based on the need to wear face masks and return kids to schools amid a rampant COVID-19 pandemic. Would not suggest anyone purchase a car here.
2 weeks ago
Cady Porter
@theothermatt Thank you for sharing your experience with your review. I am terrified of new car shopping. I, as well as my son are in the market for new cars as they are currently needed. After reading all of the poor reviews and unprofessional responses from the dealer, I just to also mark this dealer as a one star and will fortunately never be stepping foot in such a poorly ran establishment. I will most likely be taking my business to Belzers. After a brief phone call a few days ago and finding out Steve is still employed after making fun of a customer loud enough they could hear. At least at Belzers I know I'll be treated with respect and not be made fun of.
2 months ago
Karen Pegues
This was my first time buying a car and I knew nothing about cars to begin with. My salesman, Craig, greeted me with a warm welcome and asked me a couple of questions to narrow down my search. He walked me through every step of the process and explained everything thoroughly. Their business manager, Grace, was also very helpful and thorough while explaining my coverage options. In the end, my family and I were very satisfied with the vehicle and will definitely be stopping back in for a second. Thanks again Craig and Grace. You guys were awesome.
8 months ago
Maddie Pooley
Frank did an excellent job with me, as I leased my first car. He, along with the rest of the staff helped me really try to find the perfect car for me and the best fit. Highly recommend going here, as I am very satisfied with my purchase and the help I received.
6 months ago
Pete Olsen
Hi! I want to give a big shout out to Pete in the service department!!! He was so friendly and resourceful for helping me get my Jeep fixed in only a couple of days! He really took the time to listen and then quickly executed a plan! I also want to thank Chrysler and a gentleman by the name of Abraham who was so sweet dropping me off and picking me up! I was so stressed about my car and Burnsville Jeep took the stress right off of my shoulders! From now on this is where my Jeep will always be serviced as they not only did a few touchdowns for me, but they won the game!!! Happy Holidays to everyone at Burnsville Jeep & Chrysler Corp!!! You guys rock!!!
2 months ago
Sotirios Gountas
I've never actually been there. It's just that this place had 666 reviews and that didn't sit right with me. Shop at Park Chrysler Jeep. I'm sure they're nice.
2 months ago
John Staples
Robert and John were great to work with on my trade! Very straight forward and honest group of people here. Highly recommend checking them out!
4 months ago
Shantell Wilson
Kolleen and Grace are two of the most helpful and professional people that I have met in the auto industry. They were able to find and get me into an amazing car. The amount of authentic personal attention that they gave me demonstrates a real care for their customers. From the moment I walked in, until I drove off in my awesome new car, I felt comfortable. I am so happy, and value their skill! Many of the other dealerships that I had visited could learn several things from the people at Park Chrysler Jeep. Keep up the great work!
2 weeks ago
Chester Kaplan
Worst experience of my life. Stay away from this place. I went in the other day and worked with a Steve Carpenter. This man was incredibly rude, and I could hear him insulting me about my weight to other coworkers, thinking I wouldn't hear him. I decided to immediately leave after that. If this is the kind of people they employ; then they don't deserve my business or anyone's for that matter. I will most likely file a complaint to the BBB, and advise people to stay far away from this place.
6 months ago
Timothy Young
I would highly recommend salesperson David Allen. He worked for hard for me in trying to find the right Jeep, at the right pricepoint and value. He followed-up regularly and was an excellent communicator. Though I didn’t end up buying a car from David, if I was buying a Jeep anywhere, I would highly recommend working with David.
2 months ago
r dep
Just got into my new Wrangler Unlimited and I love it! Steve Carpenter is literally the "Jeep Man" you need when looking to get into a new Jeep. Ask him about anything, he'll share stories and experiences that will make you want to get into your new Jeep immediately. Not to mention, the service is top notch!
2 weeks ago
Michael Scardina
We bought our first Jeep here literally 17 years ago, and came back a week ago to buy our new one. Comfortable, friendly environment, great vehicles to choose from on the lot, and we got a great deal on a new 2019 Jeep Wrangler (with great extras!). We arrived at the dealer, test drove, negotiated, paid, and drove off in our new Jeep in record time. We were so fortunate to have Haiying answer our inquiry call on the telephone. She is professional, friendly, and efficient, and she inspired or confidence as she guided us through the process. We'll be back in 17 years for our next Jeep!
1 month ago
Dwight Robinson
Great price on a nice SUV thanks Craig!!
9 months ago
The First
I just purchased a 2019 Jeep Compass from Connor (and his trainee/sidekick Antonio) at Park Chrysler Jeep. They were knowledgeable about the vehicle, friendly and fun to be around. The whole team stayed late on a Friday to help me finish the deal. Great experience!
2 weeks ago
Franklin Ribeiro
Have never owned a Jeep...Steve the GM was very helpful in explaining the complete Jeep SUV lineup.
2 months ago
Daniel Nanasi
We purchased our daughter’s Jeep Compass Latitude in June of 2017. The purchase process was seamless with exceptional service from our salesperson, Craig. For at least the first year, he followed-up numerous times to see how everything was going, including phone calls and mail. I feel very confident with their sales experience and am sure you would be treated fairly and with respect.
The service department is another story. I have used Park Chrysler Jeep on all the vehicles maintenance. The normal scheduled items as well as on a warranty issue and repair. Though, like many service departments of dealerships, they are very busy and sometimes difficult to schedule appointments. However, repairs and maintenance has been done correctly, but I have always left feeling less than satisfied with the experience.
Today, I decided to use their “Quick Lane” option for just an oil change. Quick probably shouldn’t be part of the service name. I arrived at the dealership at 9:50am and pulled up to the Maintenance door but there was one Jeep vehicle ahead of me. I sat a full 10 minutes before the door opened and let the vehicle ahead of me in. The door closed and I sat another 10 minutes or so before opening again. (I had called earlier in the morning and was told how to use the Quick service option and was told there was a wait of an hour of so for an oil change but was told to just pull over to the the left as you enter where the service rep would take care of the visit.). I pulled in to left, which is difficult as the space is very tight, and a rep quickly stopped me and asked what I was there for. I responded with, “I’d like and oil change”, and was met with an abrupt and not friendly response of “it’s going to be about a 2+ hour wait because there are 2 ahead of you”. With that greeting (no, good morning, or thanks for coming in, or positive response of how busy they were) I felt I was intruding in his day and he didn’t need to see another car at that moment. I said “no thank you” and had to figure out how to back out of the service bay (mind you it’s a very busy space). I pity the next driver behind me who wanted an oil change. Not welcoming in the least.
A solution to this situation would be to separate the regular maintenance appointments with the Quick Service drop ins. Major repairs and problems take a lot longer to write-up, review and process and that is expected. But, a simple oil change, should not have to take an investment of an entire morning and having to be treated, not as a customer, but an inconvenience. Because of my schedule and time constraints, I went directly to our local Valvoline Instant Oil Change and was in and out in less than 15 minutes.
I have always felt I was getting better service and maintenance knowledge at the dealership so this ran contrary to what I’d normally do but in this case, an oil change is an oil change.
There are other Jeep dealerships in the area, maybe another 15 or 20 minutes farther, but I’m willing to try them with hopes of better treatment and service.
3 months ago
Andres Rangel
Little late to post. But its one star review is well deserved.
3 months ago
Melissa Mullins
I have purchased many vehicles over the years and I have dealt with many car dealerships. Last Friday, I helped my son purchase a vehicle from Jeep Chrysler Burnsville and they were by far the best dealership I have dealt with...thanks! My son was very impressed too!
6 months ago
Inari
Hi, overall a good experience.
However at last minute the salesman told me after I already bought the jeep there was no extra set of keys available. Most dealers would tell you that up front.
I felt cheated. Probably the owner of the dealership would not like that.
The salesman was nice and followed his process. The used car guy personable and did his best for the trade. The finance person was meticulous. Suggest you add a selection to disclose that only one set of keys is available so no surprises at the end. Sold "as is" does not make sense when MOST cars have 2 sets of keys. So, I said paid over $30k for a vehicle and feel cheated. That's it.
Take care. Hope you never get cheated. Or maybe if you did you would not follow that practice.
2 weeks ago
Gumbys Pizza
I just purchased my Jeep Renegade last night and Ryan Walters and the rest of the staff were so great! Thank you for making my experience enjoyable and I love my new ride!
2 weeks ago
Kyra Swanson
My experience with Park Chrysler Jeep was outstanding. Connor, Grace, David Allan and everyone else I encountered were knowledgeable, helpful and very easy to work with.
1 month ago
Ivan Pols
My wife and I walked in yesterday, to find a Renegade. After extensive research we were motivated to buy and didn't want to waste anytime. Our sales person was very strange, one of the weirdest people I ever met, I am amazed he holds a professional job. He made comments about our salary, made all kinds of jokes and referred to himself in the 3rd person often (Kramer says this is a good deal!) I think he might have had an illness? He also had my wife fill out the application on his PC as he couldn't see the screen. Then we went for a test drive, only to follow his directions to another car lot to look at other cars. We wanted a small SUV, he was showing us 200's, 300's as these were better deals. We were not looking for a car. Then told us we could easily find a smaller SUV for 350-450 month which turned into 500-650. We obviously left, I only went here because a friend recommended and the dealership might be great, but this guy was odd and didn't make our first impression worth returning. -Update: 12/10 purchased a renegade at another dealership, no issues at all. Makes me wonder if Park Jeep is worth visiting at all, I even called the GM 3 times and no one called me back.
2 weeks ago
Olwen Williams
Purchased a certified pre owned vehicle from Park Jeep this summer. Process was quick and the price was at or below fair market value, staff was friendly and upbeat. But my satisfaction with park jeep ends the moment I drove my vehicle off the lot. First, there was body damage, a large scrape/scuff where a small collision had clearly taken place that wasn’t disclosed. I should have seen it, but someone also should have mentioned it. When you spend $40k on a used car you expect it to be mint. But I should have seen that I guess, so I paid out of pocket to fix it.
Then I noticed a rear tail light was cracked and taking in water when it rained or I got a wash. So I found a day in my very busy work schedule to come in for them to take care of it. Well, it turns out they will only cover that if I brought it in within 30 days of purchase. It was day 32 or something. Best they can do is get me a new tail light at their cost (like $250). And even that offer I had to talk to multiple people to get. I declined and found a better price. Again, you spend $40k, and it’s obviously not going to be my last vehicle purchase, you’d think someone would want to help get future business and referrals. Didn’t seem to care. Few months later, wipers went to sh*t, of course I called just out of curiosity, no we don’t cover that (my friends who spent less on a BWW, Lexus, etc get offered new wipers every time they’re in for routine maintenance). Now I’ve got lights going out on my control panel, and I won’t even bother to call Park Jeep.
Someone might respond to this and say oh please contact us we will try and help, but it shouldn’t take an online review for a shred of customer service. I’m in the process of buying a company vehicle now, and upgrading my wife’s car in the summer, and I won’t be going anywhere near Park Jeep.
2 months ago
bairam khan
Kolleen Feit took great care of me and went above and beyond to make buying my jeep an easy and fun experience.
6 months ago
Jean Bolan
Thoroughly enjoyed the experience at Park Jeep. Ryan Walters made it easy to pick the right Jeep and the team got it done same day. Will be back.
3 months ago
Christine McGuiness
Great Friendly Staff and they had the Part I needed in stock
10 months ago
Janice Painter
Bought our 2014 Cherokee Trailhawk here and we absolutely love it! Steve "Jeepman" was very knowledgeable and helpful, highly recommend this dealership for new and used purchases
2 weeks ago
john davis
I am always get personalized service. Best salesman ever is Steve Carpenter.
4 months ago
Lidiya Astafurova
Might be one of the easiest, and best car buying experiences I have ever had. I feel I got a very good deal...with zero pressure at all. Haiying (sales) was knowledgeable and fun. Thanks
3 months ago
Hector Rivera
Steve Carpenter, Steve Otis and the rest of the crew at Park Jeep are great and will work to get you into the right car at the right price.
2 months ago
Denise Reisert
When I brought my Wrangler Rubicon in, the service staff described the damage as “something that we only see if the car was driven into a brick wall at 50 MPH”. Initially, the total cost was estimated to be around $3,300 on the “safe side”; however, Adam (a service employee) reassured me that he would do everything he could to save me a buck. Adam kept me updated throughout the process via phone calls/voicemail. Finally, Adam let me know my Jeep was ready and when it was all said and done the team shaved $1,200 off of the initial estimated cost. Adam and the service team, as well as Angela in sales, have been nothing but helpful and delivered excellent service that surpassed my expectations.
4 months ago
Jeff P
Had a great experience with my salesman Craig and ended up purchasing a vehicle. The reason for my 3 stars is how the finance individual was way over the top pushy for extra products. Not sure if it’s common practice or not but just the little things such as having the gas tank full or above half (drove off the lot and noticed it was a half initially) and the car was vacuumed but not detailed just a quick wipe down would have given me a much better experience. I have a lot of years to purchase more vehicles and the little details might be the reason I don’t come back.
3 months ago
