Fred Martin Superstore
Jeep dealer Fred Martin Superstore, 3195 Barber Rd, Barberton, OH 44203, United States:
220 reviews
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Address: 3195 Barber Rd, Barberton, OH 44203, United States
Website: fredmartinsuperstore.com
Phone number: +1 330-753-4444
GPS coordinates
Latitude: 41.0379896Longitude: -81.6081238
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reviews
Beau Whittington
Poor experience with the sales department. I was refused the use of Chrysler affiliate pricing outright, and the sales manager was very rude about it. The sales manager and salesman also withheld information from me for which I repeatedly asked. We finally worked out a price that I could accept, though was not happy with, I spent 2 hours sitting waiting on the finance department. After 4 hours in the building, I went to leave with the new truck and found that they didn't even fill up the fuel. You would think on a $60K vehicle that you could put another $15 of diesel into it. In the end, if I could have found this truck optioned this way somewhere else, I would have purchased it there. I recommend that anyone else do the same.
Edit: My salesperson contacted me and feels that this review will really only hurt him. I will say that my interactions with Jordan were professional and I don't have any issues with him. Rather whomever he was on speakerphone with (sales manager) at his desk was rude enough to me and my wife that we chose to leave the dealership. Jordan was good enough to call us and work with us to come back. My issue here is not with Jordan, but rather with the dealership operation around him, and is the intent of this negative review.
4 weeks ago
Kim Jones
Drove 2 hours from Pittsburgh and bought a Grand Cherokee Trackhawk which I LOVE. Definitely worth the trip. Went on a Saturday and ended up being there 4 hours from start to finish which was a little long but working in the car business its to be expected on a sunny Saturday. Just waiting for my PA plate and registration to come in the mail. I would do business with them again.
1 month ago
Brinda Vala
I am disappointed in the service department. Every time I tried to make an appointment it was a problem. I requested a Saturday appointment she replied via text that she doesn't have Saturday day appointments. And that was the last time I heard from her. I called 2 weeks later and set up an appointment with the service manager and explained the problem I have had with my service coordinator from the very first time I had to bring my vehicle for service. He set up my appointment with her again. I dropped off my vehicle and got a call the following day to pick it up. I get home look over the paperwork and see that not all the work wasn't done. I call to ask about it and she was unavailable to take my call. I leave a message. No call back that day. I wait till Monday mid morning to call her again. She wasn't available so I left another message. She returned my call to tell me sorry that she missed it. Yup that's it nothing else like when can you bring it it or anything. I am sorry that they feel my time isn't important. I regret buying the extended warranty through Fred Martin. I should have purchased one else where so I wouldn't be forced to use them for future repairs or services.
Thanks for a gift card to a place I already get free oil, and car washes. I purchased my vehicle from you also.
1 month ago
Tu Nguyn
This should be a five star review. I had a great experience buying a used vehicle from Tim Smith at Fred Martin Superstore. I found a very desirable vehicle online that I wanted to move on quickly. The entire process was made easy by the very knowledgeable and forthcoming salesperson. He was a gentleman and very honest during all phases of the purchase. I found the rest of the staff in the finance department to also be very good at their jobs and able to quickly get the deal signed without wasting my time. Here is where it gets weird. I get the car home and the lights won't shut off. The switch on Auto has the lights coming on and off all night draining the battery. Also the dash light are flickering and going from bright to dull and back to bright. They call me to schedule and appointment for me to pick up a key fob that was owed and I tell them about the lights and also about an intermittent warming to service the airbrakes. They said when you bring it in for the key Fob, we will take care of the other problems. Late on the morning of the appointment ( a few hours before my appointment) I get a message that I will have to leave the car for electrical diagnosis for 1-2 days this being on a Thursday (maybe even for the weekend). And they said either I can have someone follow me or pay for a Rental Car company vehicle at 35$ a day. This for an issue that existed when they handed over the car to me. I have never had an issue like this where the rental car was not comped. I am a first time customer At Fred Martin after buying a number of high end Jeeps off of competitors and this is leaving a very bad impression on me.
So in summation 5 stars for Tim Smith and the sales team. 5 stars for the finance team. 0 stars for the post purchase experience and Fred Martin caring about keeping customers.
3 weeks ago
Emily M
I went there to buy a New Jeep Grand Cherokee, the buying process went well, salesperson was very helpful and knowledgeable, I ended up purchasing a Demo model car - I was told this means one of the team at Fred Martin was driving it to work and back to add visibility on the road to the car, I was okay with that.
I collected the car and drove home, as I didn't expect anything wrong with a new car I didn't do a full inspection, when I got home and saw the backseats I saw that this was not just a demo car, this was a used family car, the back of the front passenger seat was badly scuffed from a child sitting in a car seat kicking that chair, there were also clear imprints of a car seat in the back seat. I contacted the store and they said I was given a discount due to it being a demo car - NOT TRUE, I went to that store because of advertised discounts and there was no discussion about a discount for it being a used car. I was told they would replace the damaged seat - Never heard from them about that again.
As an update - they responded to this review stating that I chose not to go ahead with the repair they suggested - not true - they stopped corresponding with me, and at this point I don't see why I have to drive 45 minutes one way for them to fix the issue.
Summary of my new car experience:
*You'd expect a full tank of gas - nope, not even 1/2 full.
*Soda spilled around driver door drink holder.
*Storage console full of what looked like breadcrumbs
*As described, damage done by a child transported in the" new" car - see photos.
Nope, I would NOT RECOMMEND THIS DEALERSHIP
2 months ago
Nolan Gagnier
My husband and I had a great experience yesterday when we purchased 2 cars from them. Andrew Adair was our sales rep, he was great from the moment we met him and told him exactly what I wanted, that turn into a 2 car sales. Both cars had a full tank of gas was washed and cleaned on the inside. That was a huge plus for us both. He was just a great all around guy to talk to as well. Even when it came down to signing the papers to close the deal the finance guy was great, he as well made it all painless.. We are both very happy customers. Thank you.
1 month ago
Joey Harrell
The best experience buying a car I've ever had, fast, polite and professional staff! I was able to get a very nice vehicle thanks to the people at Fred Martin Super Store!!
3 weeks ago
Ivina Tan
I just can’t believe the experience. Long story short there is absolutely no transparency or honesty at this dealership. Pressure sales tactics. Actually scolded me for “wasting their time on the last day of the month” I stopped back in because the number they quoted for the monthly payment was ok as they had all of my info already. Then payments turned out almost $100 more and a longer term I said no I cannot do that. In the meantime they collected my initial deposit and the rest of my down payment and also had me change my insurance over. Very shady tactic before presenting numbers don’t you think?! One thing is for certain I would not recommend anyone visit Fred Martin unless you want to be ripped off by the old school pressure car sales tactics. Note for improvement: this type of sales went out a long time ago as customers are more savvy. How about being honest transparent helpful kind accommodating understanding. It may actually increase sales. Try it
Edit: Replying to FM reply. Sure the $500 I authorized on card was to hold the vehicle but what about the $4500 check you had me write and cashed prior to going over and confirming numbers since (they changed from what was agreed over phone) $500 was refunded but just had to call in and no one knew about the $4500 charged and I don’t have a vehicle so someone has my money since it came out of my bank.
3 months ago
Joanna Pratt
Amazing Salesman Richard Bacon helped us find a great vehicle. We came to Fred Martin because we had so many problems with finding the right place to buy. When we walked in the door we were greeted and made to feel like we were at home. No rushing or trying to throw vehicle's other than what we were looking for at us. Richard took all of our requests and found Us a vehicle exactly what we were looking for.
He helped Us through the financing process and all the other things we had to get done.
Fred Martin has an Amazing Salesman in Richard Bacon and the rest of the Sales Team is pretty Great Also. So if you are looking to Buy or Lease come to Fred Martin for Richard Bacon.
Great Place to Buy!
2 months ago
J Roy
Well I don’t know where to start, honestly, I purchased a brand new vehicle, this is not my first time purchasing a brand new vehicle. Any dealership you go to when you purchase a brand new vehicle they give you a full tank of gas and I left there with half a tank. Second problem I had was that these guys told me that there will be $1250 rebate, unfortunately, I’m looking at my papers and it says $500 rebate right before I sign the paperwork. I know, it is my mistake that I signed it, but anyways when I was signing the paperwork I asked a guy about it (his name is Bob). I told him I should get more on rebate and that $500 rebate this is the wrong amount. For what he blamed the bank, according to him this is what the bank approved me for and then I said OK, I took his word, but I contacted the bank and it took BANK to get back to me nine days after I purchased the car. Clearly bank said they got nothing to do with the rebate programs, they said I have to go back to the dealership and talk to them. Therefore, I went back and spoke to the dealership, at this point they don’t want to admit that they made a mistake or if they did it on purpose as bait and switch. They didn’t give me all my rebates, they acted like why did I sign the paperwork’s, well Bob the guy who works for Fred Martin got me under a wrong impression, if he would have given me the right advice, I would’ve never signed the paperwork and I would’ve got the rebates fixed right there in the spot the day I purchased a vehicle. Unfortunately, Bob gave me a false information that costed me $750 rebate so I asked the dealership to write me a check for $750 and they said it is too late now. Bad business I should’ve got $1250 rebate and I only got $500 rebate they rip me off for $750. I hate to say it this way, but this is what it is, I hope they can resolve this issue with me. If it wasn’t for the guy in the office Bob, If he didn’t blame the bank, if he would’ve said, hey I’m not the guy who’s in charge of rebate, all you had to say was go back to my salesman I could’ve fix it of course he just wanted me to sign and he didn’t gave me that advice, he acted like he knew everything, but he doesn’t know anything. If someone who represents the dealership makes mistakes, the dealership is supposed to cover for their mistakes and they should make it right with the customer. So far they didn’t even try to make it right and I’m left with $750 lost. And they admit it, there was a $1250 rebate. Sales manager Jerome Perry. I explained him all this at the dealership, all he said was that “hey sorry we lost your business” but it was too late we cannot write you a check or fix it somehow else. Salesman who helped me with my vehicle, he’s a great guy his name is Andrew Perry. I had to say it, but I will not go back there and purchase any vehicles ever again. Unless they make an effort and resolve it.
4 months ago
Jeffrey Housner
Was there last weekend to by a vehicle. I can't tell you how many times I have walked out of this dealership because of salesmen but with Andrew Adair it was a good experience and was extremely helpful. If you are going here for a vehicle ask for Andrew
1 month ago
Manish Khanal
My wife and I just purchased a Jeep Grand Cherokee from Fred Martin Superstore over the weekend and it was probably the best car buying experience we’ve ever had. Our salesman (Ryan S.) was extremely knowledgeable about the vehicle, honest and fair about our buying options. Once we found the vehicle we wanted, the process was easy, quick and thorough. Bob in finance was also very helpful and experienced. We would highly recommend Fred Martin Superstore and these exceptional employees.
5 months ago
Terry Shadley
My husband and I had THE BEST experience here. If you are looking to get a vehicle, I highly recommend going through Fred Martin Superstore. Mike Trissel helped us through the process and he was absolutely amazing. Also, Kerry who helped with signing all of the papers was incredible. Both of them were quick, efficient, and friendly. Very thrilled with our new car and our experience.
8 months ago
Tim Edwards
Like to give a special thanks to salesman Tim Smith, Greatly appreciate your hard work. This is a great place to buy a car No pressure, no pressure it's like a family atmosphere.
1 month ago
Jimmy Steckel
I wish I could give it 0 stars. We went in looking to buy 2 cars. We told the sales person what we were looking for. He told us they had that at a different lot and could get it for us if we really wanted him to. When we said we would like to see it but also wanted to look around he said he could have it brought up the next day if we wanted to come back. So we went to look on the lot for a bit. After 20 minutes of looking around at cars and checking the website as nothing on the car is priced, the sales person came out and told us he would be busy for about 20 minutes loading cars if we needed him after that. We left and went elsewhere and bought 2 cars the next day. Worst customer service I have ever had between not wanting to help us and the amount of swear words he used it was ridiculous.
1 month ago
Matt Calnan
The process was very smooth, very friendly staff and Joe(from sales) even catered to my kids. He let them play with some cars he had to try and keep them happy. Would definitely recommend him and Kerry from the finance department. Thank you guys!
4 months ago
Steve Jaramillo
We have used Fred Martin for both personal and professional vehicle Purchases, and in my mind with all of the vehicles I have purchased and all of the places I have purchased them there is only one place to go and one name to ask for when you get there. Jordan Smith. You will know it’s him when he approaches you not only by the way he greets you but how he treats you as a customer. Even though he is one of the top salesman in the company you are his one and only customer when dealing with him. The only complaint that I have is that I cannot give him personally all five stars. It speaks volumes to have a car salesman represent himself the way that he does for a company. Because of Jordan You can tell that at the dealership’s foundation they really care about you and the vehicle you are purchasing, no matter the situation! I have said many times nowadays buying a car is not as fun as it used to be. There is so much of a headache when dealing with the price, options, and the competition of dealerships to earn your business. Jordan goes out of his way to make the entire experience from the moment you walk in the door to the moment you shake his hand after financing an absolute pleasure. I can absolutely tell you if you need or want a vehicle go to go to Fred Martin and work with Jordan Smith you will have the same exhilarating experience buying a car should always be!!
6 months ago
Ian Stanley
Not high pressure sales. I felt like i was treated as they valued my business......and im not what you would consider a customer that can sign and drive by far. They worked with me and we found something surprisingly nice that I could afford. Ill pick it up wed or so as it was a low miles turned in lease they need to clean and service. Ill update when I take delivery of it
2 months ago
Mike Mathieu
Stopped in a while ago to look at Jeeps & had Justin Swarm helping me out. He was very patient & helpful while I was weighing out all my options. He found the exact Jeep I wanted at a different location & had it brought over to Fred Martin. He even helped me figure out a financial plan so I could get all the extra features I wanted on my Jeep! Great customer service. Thanks, Justin!
6 months ago
Henry Rife
If I had to rate Fred Martin it would be in the negatives!!! TERRIBLE SERVICE, very disappointed. If you are looking to buy or lease a car here, please save your time and energy and go somewhere else. PLEASE. NO ONE here is helpful, went there and couple hours I drive off with my Chevy car I’m paying off and the check engine comes on on the way from the lot... (seems like they tried hiding that too), it’s been in the shop over a week now, and I’m stuck with no car, since they don’t help and give you a loaner when something goes wrong... (you’d think they would especially with me paying for a car and it breaks down the first few hours you get it) ALSO.. Their service people are very disrespectful, NO ONE there answers the phone, even if you keep trying and trying through out the day. If they do 2/100 times trying they are very rude and they don’t know how to help you... Biggest mistake I’ve made in my life going to this place. I will never be coming after the car is paid off. Please just listen, DO NOT GO TO FRED MARTIN. SAVE YOUR TIME!!!!
3 months ago
Nick Monte
Big discounts on 2020 Chrysler motor products... Make sure you check consumer's reports for reliability and owner satisfaction. Bought Jeep Cherokee as advertised with fair amount given for my trade. Very helpful salesman Antonio became my advocate. Social distancing was practiced. Relatively new and spacious sales area with free black coffee and vending machine snacks. Check on free routine service for 3 years. Convenient location right off freeway.
7 months ago
Eileen Young
Saja was amazing! She was so patient with us and helped us find the perfect car we were looking for. I am super pleased with my purchase! Everything went super smooth and I left with the car I wanted today.
I couldn't have asked for a better sales rep today
Thank you so much again Saja!
2 months ago
Ryan Christy
We knew the exact car we wanted and Fred Martin had it. When we got there they didn't try push us to anything else. They respected our decision and made the buying process easy.
3 months ago
Kim Kamin
If you need a new or used vehicle Fred Martin is the place to go. I found out things about my vehicle that were not told to me from the previous place I bought it from. It was difficult to hear but I ended up purchasing a new 2021 Jeep Compass and I absolutely love it! Thank you so much to my 2 sales people both named Mike and the finance manager. You all made this process so easy. Thank you for all your help and for being so honest and easy to work with! Signing for my new vehicle was a breeze. Thank you Mike A for calling to make sure everything is still great with the vehicle.
6 months ago
Nudrath Taranum
Went for a recall on my fan and paid for an update for my radio. Was having problems with it and was assured the update would fix it. So now 125$ lost and radio is still broken. Now it's actually worse and will have to be replaced. So thanks Fred Martin Service for fixing my recall. But 1star due to being told "too bad" about my radio. Would not recommend.
4 months ago
Bill Lacava
I bought my 3rd vehicular from Fred Martin yesterday.
My salesman Tim Smith was so patient. He was super busy, came in on his day off bc Sunday was the only day that worked for us. He has other customers too but was able to multitask for sure!
I was a needy customer. I test drove so many cars I thought it would hate us!
I wanted to make the right decision. I ended up with a Durango that I love. Financing was a cinch since I came prepared with a preapproval from my bank to avoid a ton of inquiries.
He was so patient and kind. We will defiantly be back soon for another vehicle with teens approaching driving!
1 month ago
Hannah Alzamzami
Jordan Smith is one of the most professional and helpful people at Fred Martin. I highly recommend going to him if you want to buy a car. I’ve personally never had any issues from him, and I would give him 5 stars for every visit I’ve made. Great attitude and professionalism. Keep up the good work!
6 months ago
wayne kelly
Had a great experience at Fred Martin's they're good dealership the best I've dealt with
1 month ago
Latrieva Boston
So I bought a 2017 Dodge Ram back in June 2020. Vehicle checked out looked great low miles, extremely high APR but hey what can ya do. After buying the vehicle shortly after had to replace all the tires $1000 ok whatever no biggie things happen. So just recently get called in wanting to get me into something newer while keeping my payments the same or get my APR lowered on current vehicle. Sure I’ll give it a shot knowing full well they will be unable to do either of the two options they are guaranteeing but hey that’s just to get you in the door right? Anyways 3 hours go buy they want me in the 2021 Ram bighorn addition sure take it for a spin and low and behold it’s only $9000 more than what the 2017 Ram cost. So at the end of all this if I put $2000 down on top of trading in the vehicle my payments will skyrocket 250$ more than I’m paying now, and the APR is the same or pretty close to it.
Needless to say I decline the offer and ask about lowering my current APR. long story short it wouldn’t make a difference so we just wasted 3 hours of our day.
Bought 3 vehicles from this place. First 2 experiences were alright but now this place is straight garbage.
Edit per Fred martins comment:
Yes you gave me some “great options” either keep current vehicle without adjusting the APR like you guaranteed could be done OR upgrade to a new vehicle put 2000$ down which would cancel out the negative equity and increase my monthly payments to 900$ range. No car is worth a house payment.
I would highly recommend Sarchone Chevrolet or ford located in Randolph Ohio. Better sales team, better vehicles, and they also offer military discounts on their vehicles. Bought my first truck from them and I will be doing all vehicle purchases through them from now on.
Fred Martin superstore is a joke of a dealership.
3 months ago
Sam Tip
After wait for 10 minutes in my car for someone to acknowledge me I got in and out quick with nobody hounding me
2 months ago
Brian R
I love my new 2021 Jeep Compass! The sales team at Fred Martin worked with me to end my previous lease and start a new one. Justin Swarm was my salesman. If you need a new car, ask for Justin at Fred Martin! He worked with me to find the car I was looking for, with the particular features I wanted, and helped me get into the price range that fit my budget. Thanks Justin!
6 months ago
Denise Taylor
ABSOLUTELY THE WORST DEALERSHIP EVER!!! So un-professional!! Haven’t even paid a car payment and both vehicles have been back in the shop twice!!! I have to cancel my weekend getaway with my family because we have there rentals and they can’t go
Out of state! 100% terrible!!!
1 month ago
Connie Benton
Best car dealership I have ever been too.. Amy Flinner was my sales woman she went above and beyond to help me find a vehicle that suited me.. She makes sure your happy and satisfied.. If you want an honest people Fred Martin is the best. Thank you so much, I appreciate you
8 months ago
AJ Colton
Go see Nick. He's a great guy and talks to you like a normal person.
1 month ago
Brenda Willis
Easiest car buying experience ever. This alone is worth a trip to Fred Martin. But in addition, our sales guy, Justin, knew everything there was to know about our new car. There are tons of bells and whistles and he was the perfect guy to explain them all, spending as long as it took until we caught on. And so patient!!
Go here! The whole experience was just so pleasant.
6 months ago
Marli Sierra
Purchased my last three cars from Fred Martin and have never had a bad experience. I definitely recommend checking this dealership out.
1 month ago
Channon Smith
A great dealership! Everyone inside was very friendly and helpful! Especially Mike A.! Thanks to him I drove out in a new car the same day I made an appointment! I would highly recommend him and this superstore for first time car owners! :)
7 months ago
Josh Wooten
Well for starters my husband and I did a lease purchase, WE broke our warranty that was OUR fault. and declined any work to be done to our vehicle except an oil change.
We paid $650 just for our car to be "diagnosed" they took my embeleum off of my steering wheel and did not put it back, states "they adjusted tire pressure" wrong. It's still uneven as all get out.
We picked our vehicle up for $650 with $32 of service done to it.
So now we have a van we cannot repair (we don't have $10,000 sitting around) , and a $400 monthly payment that still has to be paid.
I'm so disappointed in fred Martin, I had hoped that we could work our way up to buying a car from here and now we have to take this Lemon and take a giant hit on our credit score after trying so hard to buy a house, and start at square one now. We sold our old car what the hell are we supposed to do now?
1 month ago
Robin Crist
Great place! Rob Zabel is the best salesperson i have ever done business with. He will take his time with you and make sure you are getting exactly what you need. Out of all the dealerships i have visited, no-one has ever taken the time that he did with us and i never felt for a moment that he was just trying to move a car. Will go to him for next purchase as well without a doubt
6 months ago
Karthigeyan Kathirvel
A friend referred me to Fred Martin Superstore. I contacted them for a price on a vehicle that has no price listed using the "Contact Dealer For Price" function in the advertisement. I entered my contact info and a simple question "What is the asking price?" A rep replied, but not with the answer to my question, so again I ask, "What is the asking price?" The next reply was 'one of our reps wants to call you'. Again, I asked 1 more time then I'm moving on, "What is the asking price", no reply. Why is it so difficult to get pricing from Fred Martin Superstore? Is the price a secret? Is the car made of unobtainium? The majority of the dealerships I've contacted for pricing give me a price and their contact info. No phone calls are made unless I'm interested, and there's no run around or wasted time. As a potential buyer if I like an asking price then a phone call will be made. It's not all bad though, I would like to thank Fred Martin Superstore for convincing me not to deal with them saving me time and money.
2 weeks ago
Marie Lundbom
I can't thank Justin Swarm enough for helping me find the perfect car! I suggest you 100% have him as your salesman. He is extremely friendly and charismatic. He made the whole experience a positive one.
6 months ago
Tyler Makay
I would just like to say a huge thank you to the Fred Martin Superstore Team for providing me with such an Amazing car buying experience!
You guys are by far the best in the business, and now after all of these years I can truly say from first hand experience that I understand why.
Thank you Alexis (Customer Service) for being my first point of contact and for being consistent in your communication with me since my initial vehicle inquiry submission.
Also a very huge thank you to the young lady who helped me to start the car buying process before I even came into the dealership, and to Ryan in Finance for helping me to finalize my paperwork, and for also being so thorough in the process while doing it.
And last, but not least... Steve J.
Thank you so much for your patience during this entire process and for also being there every step of the way.
From beginning to end you were professional, kind, considerate and accommodating, even to the point of coming in on your off day.
You guys are Amazing!
With hesitation and reluctance I started this process, due to some not so pleasant previous car buying experiences, but left knowing and being reassured that there are still genuine people in the car industry that care. ❤
Thank you guys again!
9 months ago
Chad Reischl
Joseph Pekar made the deal easy and went over and beyond for delivery. Thanks
1 month ago
Aaron Broudo
If you need service done on your car expect to wait a couple of weeks even if your car in not drivable. I have not had a good experience with their service department. Customer Service Rep was condescending when trying to explain the problem.
1 month ago
Jean jones
I had a wonderful experience with Justin Swarm. He was very knowledgeable, listen to what I wanted and I got a great deal! I love my car! I would recommend him to everyone!
6 months ago
Luciana Pacheco
Having bought lots of vehicles from many dealers over the years, I have found working with this dealer is the quickest and easiest. This is even true when it comes to business vehicle purchases. I have spent 4+ hours in other dealerships for 1 vehicle. I recently bought 4 vehicles for my business using Jeremy Wootan and I was in and out within 30 minutes. He had all my paperwork ready to go for my arrival. Jeremy is very easy to deal with and is very professional. I will continue to buy from him and the dealer due to this value. You’d think with this perk their prices would be a little higher but they are very competitive. Thank you Jeremy and Fred Martin for your great service!
6 months ago
NancyKay Pugh
I really needed a new car but I didn't have the best credit. I have a bad back so it was getting difficult to get in and out of my car so I needed an SUV. Zach Jared helped me to get into something that I could afford that was much better than the other car I was in. We were there quite a while but I never felt rushed one time. Everyone there was very friendly and Zach made sure we didn't get thirsty while we were there. ???? I absolutely love my new Ford escape! Thank you Zach!
10 months ago
Tina Schrader
If I could give zero stars, I would. I decided to go look at, and test drive multiple vehicles at various dealerships. Fred Martin was the last on the list. I found they didn't think it was a good idea to allow me to test drive a certain car because it didn't seem to them as though I could afford it. Before I left, the aggressive salesman brought me sight-unseen appraisal forms to try to get me to come back. Are you serious? I said I was there to test drive, not to buy. I said I wasn't doing any paperwork, and he started trying to crunch numbers. By far, this was the worst dealership experience of all of them. They didn't earn my business.
4 months ago
Kortnie willeford
Your associate Justin was a huge help for my family and I with our search for the perfect car for us, and we''re extremely grateful for his help. He has great work ethic as a professional and is very personable. His Charisma is an asset to your establishment.
8 months ago
Madison Long
My husband and I have been coming to Fred Martin Superstore for years, and always have a wonderful experience. Rob Zabel is our go-to salesman—always reliable and goes above and beyond to make sure we are making an informed and educated decision about our new vehicle purchase. We highly recommend working with him! If I could give him more than five stars, I would!
6 months ago
